Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest search engine, wider geography
So I know everyone thinks the competitors site is the go to for property, but I like Zoopla because the search is better. It's as simple as that! Also for the area we were looking for, the competitor didn't have anything listed!We found a place via Zoopla in the end, so all big thumbs up here!!!
Diane · 12 November 2021
Agent replied · 22 October 2024
Hi Diane,Many thanks for your 5 star review. Congratulations on finding your dream home! It is great to read your feedback here and that you found our site so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotApplication is customer-friendly which…
Application is customer-friendly which makes it easy to rent a house/Flats.
Prachi · 6 April 2021
Agent replied · 22 October 2024
Hi Prachi,Thanks for leaving us a 4 star review. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFound our new home
Found a lovely new home using Zoopla. Not only that, their advice and helpful tips on renting are something we didn't receive on other sites we were using.Can't fault them. Oh and when you find somewhere they don't keep e-mailing you with other properties, they e-mail you with useful information about what to do next. A very helpful site to use.
Richard · 9 October 2020
Agent replied · 23 December 2024
Hi Richard, Thanks for your 5 star review and your lovely comments. It is so lovely to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Enjoy your new home!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAvoid them at all cost
Total waste of time and impossible to speak to anyone. They just have a terrible automated chat system that goes round in circles until you give up.That's as good as their customer service gets!
Rob · 28 December 2023
Agent replied · 22 October 2024
Hi Rob,Thank you for sharing your feedback with us and we're sorry to hear you feel this way. We'd like to assist you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotUpdated Regular
Zoopla is always update and has regular local guidelines with regards to COVID
Kym · 30 September 2020
Agent replied · 23 December 2024
Hi Kym, Many thanks for your 5 star review. It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Good luck finding your next home!Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilot“Information written by the company
“Information written by the companyWe know what a home is really worthOur mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.“No, Zoopla, you don’t know what a home is really worth. How can you, when you include incorrect data, can’t correct it, and apparently can’t even determine the source of the incorrect data? Offering to change the value to “not known” doesn’t help sell a detached house that your website shows as semi-detached. We’d prefer that our house was completely excluded until the correction is made. That would be better than displaying misinformation.
Ruth · 10 November 2022
★★★★★ 3/5
TrustpilotThrough Zoopla I have sent three…
Through Zoopla I have sent three viewing request to Keystones for a property in St Helens. The 1st request was over a week ago and the 3rd was directly to their website. I have not had any feedback. I am e tremely disappointed as I am very interested in the property.Not a very good advert for Zoopla I'm afraid.
Anne · 12 March 2021
Agent replied · 22 October 2024
Hi Anne, Thanks for taking the time to leave us a 3 star review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.If the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIm desperately seeking a one bedroom…
Im desperately seeking a one bedroom apartment to rent how ever because l am temporarily on universal credit l realise that l stand little or no chance of finding one as landlords are not keen to rent to someone in my position. Have applied for many. I can supply a deposit and a guarantee but always the same result
Robert · 19 February 2021
Agent replied · 22 October 2024
Hi Robert,Thank you for your review.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137We have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUsed to love looking at Zoopla but…
Used to love looking at Zoopla but since the website has changed I cant look at the properties without the pictures jumping around, freezing and then disappearing. Absolutely hopeless now. I dont know what the hell they are playing at !!! 🤨
Stephen · 17 May 2023
Agent replied · 22 October 2024
Hi Stephen,Thank you for sharing your feedback with us and we're sorry to hear you're having trouble with our website.We'd like to assist you with your search and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI have found Zoopla and great source of…
I have found Zoopla and great source of information regarding properties.. the range is excellent and I can look at areas I wouldn't normally look at the scope of properties on offer is great ...I have looked in on Zoopla even when not in the market to buy finding the details of properties educational
John · 6 January 2022
Agent replied · 22 October 2024
Hi John,Thanks so much for leaving us a 5 star review and for your valuable feedback. We're happy to hear you like our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla was great no agents get back to…
Zoopla was great no agents get back to you tho
Bon · 11 April 2021
Agent replied · 22 October 2024
Hi Bon, Thanks so much for leaving us a 5 star review! We're glad to hear you like our website, however, we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThere is no response from any of the…
There is no response from any of the agent of this portal
Sunil · 13 October 2020
Agent replied · 23 December 2024
Hi Sunil, Thank you for taking the time to write us this review and we're very sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotSimply could not find properties which…
Simply could not find properties which are really available. Most posting and listings where out of date and very misleading by the time I actually contacted the agent and vendor. It would help if the platform lists properties which have already gone through the conveyancing process so the sales process can be a streamlined process.
DAMIAN · 29 October 2021
Agent replied · 22 October 2024
Hi Damian,Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThe agent was not straightforward …
The agent was not straightforward about the time in which the property would be available for viewing even after we explained the situation and the date we intended to move in, she just kept saying its not ready and then it would be ready in two weeks , afterwards she said few days and never heard from her again.
Anonymous · 4 January 2021
Agent replied · 22 October 2024
Hi Shegs,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with this agent.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI found zoopla the easiest home…
I found zoopla the easiest home searching app to use. I knew the area I want to live, put in a search and got updates via email from every new house up for sale. Hence I could get in touch with the estate agent quickly and request a view. A very pleasant experience and ill use Zoopla again most definitely.
Mr · 30 September 2020
Agent replied · 23 December 2024
Hi Wesley,Thank you for sharing your feedback with us and for leaving a 5 star review! We're very happy to hear that you like our alerts feature and find our site helpful & informative. We hope we continue to support you in all things property related.If you ever need any assistance, please visit our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey've no idea.
Zoopla haven't got a clue about property values in my area. They seem to be basing the valuations as if I'm living in downtown Kiev! Either they're using a faulty algorithm or they want you to pay for a proper valuation, either way, don't believe a word that they say.
Hugh · 17 June 2022
Agent replied · 22 October 2024
Hi Hugh,Many thanks for your review. We truly appreciate the frustration our new Automated Valuation Model has caused you and we're sorry to hear of the experience you've had when using the Zoopla website.We'd like to discuss this matter with you to find a solution to your complaint as soon as possible. We'll now DM you to look into your property's estimated price range further.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is great
Zoopla is great. I'm glad to have its website!!!
Macela · 19 April 2021
Agent replied · 22 October 2024
Hi Marcela, Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFor house price guide
For house price guideI’m very thankful to service for price inquiries from Zoopla doing well given good estimate and detail about past and intime or all the information abut area estate and the house past and today’s Thanks for every hard job you doing for us Highly recommend to use there web service easy access and right information given
Nessa · 25 October 2020
Agent replied · 23 December 2024
Hi Nessa,Many thanks for your kind comments and for leaving us a 5 star review. We're incredibly happy to hear how helpful and useful you find our site to be. We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHorrific firm to deal with, use Rightmove or OTM!
Horrific firm to deal with, delivered 55 leads in nearly 4 months over a number of listings (10-15 listings live at one time) and Zoopla even admitted they had no clue what was going on, in such tough times they gave me no option to extend or anything of the sort. It's a shame, their support team are horrendous.
Jake · 19 October 2020
Agent replied · 23 December 2024
Hi Jake,Thank you for sharing your concerns with us. We are very sorry to read your review here, and would like the chance to connect you with the appropriate team to discuss this further with you.We will therefore get in touch shortly in order to see if we can find a resolution.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotDisappointed
A few months ago Zoopla offered to value my house. I was given the names of two local estate agents. One contacted me to say that he would be delighted to come and value my house - but he never did come. The other never contacted me at all.I think that Zoopla should review the estate agents they recommend.
Hester · 19 October 2020
Agent replied · 23 December 2024
Hi Hester, Thank you for taking the time to leave us this review. We're really sorry to hear about the negative experience you had with these agents on our website. We would recommend contacting the agent directly regarding this matter and speaking to their branch manager. Their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, or would like to discuss this matter further, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI have no trust in this site
I have no trust in this site. They allow dodgy scammers to post letting adverts repeatedly. They post tips about how to spot a fraudulent advert - why aren't they removing them if they know how to spot them!!
Mel · 6 July 2023
Agent replied · 22 October 2024
Hi Mel,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
GoogleMy experience with Sal has been without doubt the best I have encountered over years of renting and buying property. He is beyond efficient, friendly, always contactable, and had me in my new home in record time! I couldn't recommend him highly enough!
Tamzin · 11 October 2020
★★★★★ 1/5
TrustpilotIncorrect property information
Recently looked for information on my own house only to find another properties information tagged against my own which bore no truth to the property value.When I checked others properties in our street I found similar discrepancies.Obviously no one sense checks the information which people look at for property valuations.I would not trust this service.
CSM · 18 August 2021
Agent replied · 22 October 2024
Hi CSM,Thank you so much for taking the time to leave us your feedback.We appreciate how important the accuracy of the estimated house price range for your property is to you and we're sorry to hear of the experience you've had when using the Zoopla website.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI have been looking for ground floor 2…
I have been looking for ground floor 2 bedroom, with shower cubicle modern apartment in Rugby for 6 months and although advice comes through regularly, when I contact the agents they don't take any more viewing appointments. Also mostly they are too far out of my area.
Lillian · 29 September 2022
Agent replied · 22 October 2024
Hi Lillian,Thanks for taking the time to leave us a 3 star review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
