Trusted Agent profile · Croydon

Mujifat Ltd Croydon reviews

3.5

★★★★★ Good

2,527 reviews across 2 platforms

Capital Business Centre, Unit 93, 22 Carlton Road, South Croydon, CR2 0BS, CR2 0BS

Mujifat Ltd's office in Croydon, at Capital Business Centre, is rated 3.5 out of 5 across 2,527 reviews on two platforms, including 53 Google reviews rated 5.0.

Google logo

5.0 / 5

53

Reviews on Google

This office

Trustpilot logo

2,474

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Croydon office, from every platform, shown as written. First names only.

1/5

Trustpilot

Fake agents and deception !!

Still no response from Zoopla after 2 weeks of them trying to track down a fake estate agent. Obviously an attempt to deceive which Zoopla are happy to allow !! Be careful which agents you use on Zoopla. Never had this with any other well known websites !!

Tony · 25 January 2023

Agent replied · 23 December 2024

Hi Tonee,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

1/5

Trustpilot

I BROUGH TTHIS TO YOU ATTENTION MONTHS…

I BROUGH TTHIS TO YOU ATTENTION MONTHS AGO.....Caravans and mobile/static homes ARE NOT PROPERTYEither create a filter to remove them from a search or stop allowing your customers advertising them as PROPERTY. You are breaking the law. Your site is very 20th century..you are aware its 2022. you have the technology....you just cant be arsed......

Mr · 8 April 2022

Agent replied · 22 October 2024

Hi Marcus,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience.You could try using keywords to eliminant these properties eg -caravans -mobile -static.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

2/5

Trustpilot

As soon as a new property for rent…

As soon as a new property for rent comes I call Zoopla but the agents tell me that viewing will be arranged next week and they will call me but when I call them the next day to ask about any tentative date I am been told that the property has gone yesterday. Don't understand their method of scrutiny.

Salva · 6 August 2021

Agent replied · 22 October 2024

Hi Salva,Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.If you have any concerns about any estate or lettings agent, we would suggest visiting the agent at their listed address and speaking to their branch manager to discuss the matter further.Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Rendered useless

Now you have to pay for a random estimate? Literally no point in zoopla anymore. Looking at the valuation range was all anyone ever really used it for. Fail! Shut it down.

Carl · 15 March 2024

Agent replied · 22 October 2024

Hi Carl,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our website. Indeed you're now asked to log in to see the house price estimate and timeline for a property on a property details page, or in our House Prices area. This change is to encourage users like yourself to be logged in when you use Zoopla, so that you can get the most out of the best experience we have to offer. It's completely free to register, and it will unlock more capabilities that will help super-power your home research. Here is a Help Centre article showing you step by step how to complete the registration process: https://help.zoopla.co.uk/hc/en-gb/articles/360005690898If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Everything is good but just that i dont…

Everything is good but just that i dont get a house

Josephine · 21 July 2021

Agent replied · 22 October 2024

Hi Josephine,Thank you so much for taking the time to leave us a 5 star review. We hope you'll find your dream home soon!You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

1/5

Trustpilot

Zoopla discriminates against people on benefits

Zoopla discriminates against people on universal credit I have had no luck finding a place to live with them ... I lost my job to Covid and trying to find a home with any estate agents is hard as no one wants anyone in benefits ... so I shall not be recommending zoopla or any one else they all discriminate

Linda · 9 May 2021

Agent replied · 22 October 2024

Hi Linda,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your bad experience.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

There is lot house to rent but non of…

There is lot house to rent but non of them answer

Emaan · 9 July 2021

Agent replied · 22 October 2024

Hi Emaan, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Great site easy to navigate around, greatest choice....

Nothing to add....its a great convenient place to check for whats available to buy or rent nationwide. It appears to have the widest choice of properties.It could have more detailed filters to outsort a selection even further; for example rental properties that are not meant for a gaggle of students. Maybe make student properties a separate catagory?Anyhow bril site/service....

Nisar · 9 July 2021

Agent replied · 22 October 2024

Hi Nisar, Thank you very much for leaving us a 5 star review. It is great to hear how pleased you are with our website and thank you for the filter suggestion. We hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Rubbish really!

You haven't sent through any new properties from my property search, even though doing a check there are some. The only emails I've had from you are general stuff about how to get a mortgage or what the top 10 places are. All totally irrelevant to me. Basically a waste of time signing up to you.

Ang · 13 January 2022

Agent replied · 22 October 2024

Hi Ang,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with one of our agents.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support

5/5

Trustpilot

Zoopla is an excellent site for most of…

Zoopla is an excellent site for most of your property searches an general info

M · 31 October 2020

Agent replied · 23 December 2024

Hi M S Supplies,Thank you so much for leaving us a five star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

4/5

Trustpilot

Much more good than bad

In general, the Zoopla reviews have been very helpful.My only complaint is that not all the criteria I specified for my search have been respected. Of course, the fault might have been mine, but after checking I don't think so. It's mainly where price is concerned, I've been alerted to so many properties which were way over the limit I specified.

Gwynneth · 23 January 2021

Agent replied · 22 October 2024

Hi Gwynneth, Many thanks for sharing your feedback with us and we're glad to hear you've had an overall positive experience using our website. We would love to find out a little bit more about your experience and we will now message you privately for more information.Many thanks,Zoopla Support

1/5

Trustpilot

Rubbish estimates

Rubbish estimates. Apparently our property went down £300,000 between June 24 & August 24. Laughable if you actually took it seriously.

Sue · 22 September 2024

Agent replied · 22 October 2024

Hi Sue,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897If you wish to contact us directly with your feedback and discuss it in more detail, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

I requested the Home Report and EPC for…

I requested the Home Report and EPC for the property 4 Turnberry Crescent Annan Dg12 on 30/12/2020 and have not received any communication to date from the agent Hann & co.I am aware that Scotland has an extended holiday at this time of year and they are also in lockdown but the time delay is poor by any standard.Poor service Zoopla!

Gordon · 7 January 2021

Agent replied · 22 October 2024

Hi Gordon, Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with this agent on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Not as it used to be

Been with Zoopla from the start, more than 15 years but in the last few years the service went downhill. Used to have an update every month, also added many photos, but they deleted the photos, my property without an estimate for a couple of years now. Contacted several times, they said still in the process. No longer see a point.

Sarra · 2 January 2021

Agent replied · 22 October 2024

Hi Sarra, Thanks for taking the time to leave us your feedback and we're really sorry you feel this way about our website. Our Marketing team are aware of the newsletter shortcoming and they have temporarily paused this email campaign send while we optimise our house price estimate valuation model. Also, we do not currently have a functionality that enables users to add property photos and/or descriptions to our site. Please note that if you have claimed a property, you can add property photos/descriptions but these are currently only viewable to you in the MyZoopla section of the website and not displayed for other users. We apologise for any inconvenience this may cause. Furthermore, our mission is to provide data on all homes in the UK - over 29 million currently. We would like to assure you that if we currently do not display an estimate price range for your home, please come back soon to check if we’ve added an estimate as we add new data all the time. Here is a Help Centre article that will explain more about how some estimates may disappear from our site: https://help.zoopla.co.uk/hc/en-gb/articles/360006389578If there's anything else we can do to help you with, please get in touch via our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Dear Zoopla

Dear Zoopla , I am some what concerned over the properties for sale and on the rental market. Many seem to have the same "Pop Art" on the walls. It makes me nervous that some one has too much personal involvement in Property in the South East and therefore security is also an issue. Thank you for your kind concern.V

Violet · 22 March 2021

Agent replied · 22 October 2024

Hi Violet, Thank you so much for taking the time to leave us a 5 star review. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

1/5

Trustpilot

They are absolutely useless

They are absolutely useless. We bought a 4 bed, freehold house for £380k in 2021. Zoopla have it down as been worth £153k and that it’s a 2 bed leasehold flat! I’ve contacted them several times and they refuse to remove the inaccurate information, I think they are incompetent.

Nadia · 7 November 2022

Agent replied · 22 October 2024

Hi Nadia,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

Rubbish landlords

I applied for a few houses and i never heard back off any of them so from my point of view it was a waste of time me phoning and a waste of your time you answering the phone and passing my information on but happy with your service just the landlords they musn't want to rent the houses out !!

Wendy · 16 December 2020

Agent replied · 22 October 2024

Hi Wendy,Thank you for your 3 star review. We’re really sorry to hear about your bad experience with some of the landlords. Please note that we don't accept properties listed directly from private landlords;: all listings on our site must come via a registered estate agent.Nevertheless, we are sorry that the agents you tried to contact via our portal have not updated you in time. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support

2/5

Trustpilot

I tried to rent a property

I tried to rent a property. I received an email from ZOOPLA informing the office would soon get in touch with me. I received another email from ZOOPLA informing me that if the office did not contact me I should do so It is not logical that the customer has to go after the product insistently!

Carlos · 9 December 2021

Agent replied · 22 October 2024

Hi Carlos,Thank you for sharing your feedback with us. Many of the features on our site are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.I have provided this feedback to the team who look after our property experiences. Many thanks,

1/5

Trustpilot

bad practice

they are not showing reviews for estate agencies and this is pretty bad as we buy a propety from anagency with really bad rating of 1.5 stars which become after that there is an reason for it. And why when you try to write a review it says "they are not showing reviews for estate…" in the review title section?

Iliyana · 2 March 2021

Agent replied · 22 October 2024

Hi Iliyana, Thank you so much for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.We are sorry to hear you had a negative experience with an estate agent via our website. We would suggest visiting the agent at their listed address to discuss the matter further. Their details can be found in the 'Find agents' section of our website. https://www.zoopla.co.uk/find-agents/Alternatively, you may call the agent on the number displayed in the above link and ask to speak with their branch manager directly.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.Should you require any further help from us, or want to discuss this matter in more details, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Misleading prices. Council tax costs not provided

I like that you have a section where you can get an idea of the running costs when renting a house. Together with water and energy bills evaluation why on hearth you do not include the coucil tax? The great majority of landlords will ask the tenant to pay it. So include that as well! Otherwise your prices are misleading!!!

Tuco · 22 February 2021

Agent replied · 22 October 2024

Hi Tuco,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with our site.We're moving to a type of design offering a consistent experience across mobile and desktop, which overall provides a much better experience for our users. As we're rebuilding the pages, not all the original features are going to remain on our site. Unfortunately, the 'monthly running costs' feature has been removed from our website. However, we're always working on new features and improvements for our site. It's valuable suggestions and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

I requested 3 bedroom homes to let

I requested 3 bedroom homes to let, yet constantly house shares and flats popped up, maybe it’s because I requested 3 bedrooms and there were 3 available in said houses? Maybe add a ‘family home’ option if possible to eradicate this? Otherwise Zoopla has helped and I think that the site itself is great ! Easy to navigate etc 👍🏼👍🏼

Miss · 13 February 2021

Agent replied · 22 October 2024

Hi Clare,Thank you for your 3 start review and for reporting this issue to us.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, when uploading their properties to Zoopla we request they mark the property as ‘shared accommodation’ if this is the case but unfortunately it seems sometimes this is not done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing's page. We will then investigate the issue further by speaking to the agent advertising the property.Here is a help centre article explaining how to Report a listing.https://help.zoopla.co.uk/hc/en-gb/articles/360006033017In the meantime you can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -shared or -student.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

All is boring

All is boring, spend time,never chance to buy a house...

Cristian · 9 July 2021

Agent replied · 22 October 2024

Hi Cristian, Thank you so much for taking the time to leave us a review and we're sorry to hear you haven't found a property through our website yet.While we don't accept properties listed directly from private landlords, you can search through thousands of UK home for sale and rent easily advertised by estate & lettings agents on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We have a large database of qualified agents who can help you find a property within your price range, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

Successful venture.

Your site has been very helpful in finding suitable rental properties, and in making the initial enquiries and connections with the appropriate estate agents. Being able to view properties on line before committing time to viewing them is exceedingly helpful, especially under current co-vid conditions. I have successfully discovered and selected my new rental with your help. Thank you.

Peter · 26 April 2021

Agent replied · 22 October 2024

Hi Peter, Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and also we're so glad to hear you received a great service from the estate agents advertising on our website. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Just A Happy Mainly Passive Observer

We might one day downsize as we now rattle about in our bungalow so it's always interesting to look at other properties as well as following your estimated valuations of ours.I think your features and the way you present them is highly impressive and most interesting to read. There's always something for everyone.Emotionally it's like being part of the Zoopla 'family'.

Mrswheel · 3 November 2020

Agent replied · 23 December 2024

Hi Mrs Wheel,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. We are extremely pleased to hear how much you like our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers and home owners:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

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