Trusted Agent profile
★★★★★
134 reviews across 1 platform
182 London Road, Croydon CR0 2TE
James Chiltern's Croydon office at 182 London Road is rated 4.3 out of 5 across 134 reviews on 1 platform, including 134 Google reviews rated 4.3. Checked 9 October 2026.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleAs a landlord I have used the letting service of James Chiltern for over a decade and have always found them to be helpful, prompt & professional at all times in my dealings with them.
Thankyou Mrs Mohabir. Its allways a great expererience dealing with you and your husband. Ayyaz
5/5
GoogleKala is a true credit to James Chiltern, thank you so much for your help today, truly appreciated.
1/5
Google“James Chiltren provide no proper commitment and very poor maintenance service, issues remain unresolved.”
5/5
GoogleExcellent team, made our first home purchase so much faster than we'd thought.
Thank you Remaie for your kind words. We wish you & your partner the best in your new home. Ayyaz
4/5
GoogleI have used the services of James Chiltern for over 5 years, and where there are differences, we have been able to resolved those differences amicably.
Thank you Dr. We wish you well and if you ever need any help or advice please feel free to call us. Ayyaz
5/5
GoogleAyyaz Mathew And James have always been very friendly and professional with finding me the right tenant for my property being a landlady I would recommend Ayyaz and his team to any one who needs a good estate
5/5
GoogleI have been staying in a property managed by James Chiltern for over a year. The team has been professional, considerate and very flexible. They are an easy recommendation for anyone looking for accommodation in Croydon. Special thanks to Ayyaz!
5/5
GoogleMy mum and i have been with James Chiltern for the past 8 years now and this is the best estate agent. They are very understanding and patient have deliver the best service and value for money. i’ll definitely recommend to use them as an estate agent as they’ll find you the best property!- Raymonda Lawson
2/5
GoogleI'm a landlord who used this business for several years and am very dissatisfied with them. They are extremely forgetful and unresponsive. You have to chase them to do anything, even get the tenancy agreements signed which you'd expect to be their first priority. They seem incapable of solving tenant's problems or effectively communicating with tenants. They only contact you when they want money, otherwise they just ignored your emails.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleSTEER CLEAR.....didn't even turn up or call to cancel the appt.....no wonder they have bad reviews....SHOCKING tiny business and no customer service or decency
Hi Joao please contact us to discuss as we have no record of you on our database for sales or lettings. We work hard to provide fantastic customer service and would be happy to look at any complaint. Possibly you have us confused with another agent as we allways confirm viewings via email and text and call to confirm on the day. This is your first and only review on google. James Chiltern Team
5/5
GoogleI've been a tenant with James Chiltern's agent for more than five years, and I've had no problems. Regarding everything that requires my compliance, there is clear communication. It was great to see Matthew again, and the staff is amazing. Keep up the great work. V
5/5
GoogleI had some nervousness about dealing with lettings agents as I have only ever leased my flat privately. However, any cynicism I had was very quickly dispelled. They are accessible (always contactable on the phone or email when needed), flexible (they ensured their viewing appointments worked to suit everyone), thorough (they undertook in-depth references and checks to ensure a suitable tenant was found) and great value for money. I feel safe knowing they’re responsible for my property. Can’t rate them highly enough.
5/5
GoogleAfter months of searching and using many different estate agents for the perfect property for months I came across James Chiltern, a very professional and helpful team. This was my first big move which I was nervous about and they made my experience a very good one by taking the the stress of from me and putting me at ease. They found me a property in the location I wanted and in budget very quickly and efficiently. I have been with them for 1 year and 3 months so far and I am very happy with the service that I have received, they always go out of their way to help me with any queries or questions I have, which I am grateful for. This is a team I definitely trust and would highly recommend and couldn't thank them enough!
5/5
GoogleJames Chiltern is indeed a very effective and professional estate agent in Croydon. We have sold many properties in Croydon in the past 10 years with other estate agents. James Chiltern is above all of them in Croydon, in delivery their promises. They just sold one of our properties last week with great success. We strongly recommend to go with them if you want a smooth exchange and quick completion of your property. Anand & Jenita
5/5
GoogleA massive thank you to Ayyaz and his team for helping me complete my purchase of my new property before the stamp duty came in.
5/5
GoogleJames Chiltern manages 2 properties of mine. They provide a full service, from finding and checking new tenants, to dealing with repairs etc. They take the stress of being a landlord off of my shoulders. It also helps that they have a quick phone/email response time, which allows me to deal with things quickly and efficiently.
5/5
GoogleI want to praise the whole team at James Chiltern, everyone is helpful, friendly and extremely hard working. They are always on time for every appointment and without them I wouldn't be the happy landlord that I am. The team manages my property for me and for the first time ever I feel that the management fee I pay is worth every penny. This team without a doubt is second to none.
5/5
GoogleTried other agencies in Croydon- this is the best-that’s the reason I use them
4/5
GoogleThe team at James Chiltern was amazing we have been with them since 2018 and have found them to be very helpful and consistent any problems they sort it out. Kala has helped us to find our new flat and we couldn't be happier.
5/5
GoogleMy family and I have purchased several properties over the years from JC and closing a recent one . The staff have been extremely helpful and provided a range of properties to our requirements. We will continue doing business I am sure .
5/5
GoogleThe team at James chiltern is amazing with their kindly customer service, the experience is perfect. Have known them for more than five years and would recommend them to anyone who would like to live in south London. Thanks for your hard work.
5/5
GoogleAs a tenant, my experience with James Chiltern has been nothing short of extraordinary. From day one, they've gone above and beyond to ensure my comfort and satisfaction. …
4/5
GoogleJames Chiltern Estate Agents are the best whenever you need help in the house they always do their best to solve as quickly as possible i will recommend them to anyone
5/5
GoogleExcellent service and communication. From the initial meeting I had the utmost confidence in their ability to arrange everything involved with the sale of my property. I felt truly valued and always kept informed at every stage before completion.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
James Chiltern's Croydon office has 134 reviews across 1 platform: 134 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
James Chiltern is rated 4.3 out of 5 across all 134 reviews, and 4.3 out of 5 on Google from 134 reviews, checked 9 October 2026.
James Chiltern, 182 London Road, Croydon CR0 2TE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.