Trusted Agent profile
★★★★★
134 reviews across 1 platform
182 London Road, Croydon CR0 2TE
James Chiltern's Croydon office at 182 London Road is rated 4.3 out of 5 across 134 reviews on 1 platform, including 134 Google reviews rated 4.3. Checked 9 October 2026.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleI am here to say thank you to Chris Suppu for helping and supporting in buying my new property . Your assistance was very professional and remarkable. Myself and my family are grateful to you personally and also to James Chiltern. I rate you 5 stars to your service and to James Chiltern. Thanks again, Dennis & Amanda
5/5
GoogleHave used James chiltern for years, have both rented and recently sold a property with them. Christ and Ayaz have looked after us so well. Great customer service. Thank you so much.
5/5
GoogleThis is the first time I have left a review on any website - I have never before felt the need. But having used James Chiltern for many years to let our property and more recently sell it, we have nothing but praise for the excellent service provided to us over the years. It is not often that you come across folk who consistently provide a service that goes above and beyond what might normally be expected, but that is exactly what James Chiltern do as standard. Friendly, professional and reliable staff for whom nothing is too much trouble - they do what they say they will do, quickly and efficiently. Thank you Ayyaz and the team and particular thanks to James Lambert for the outstanding service you provide.
5/5
GoogleMy partner passed away and the flat was for sale. In the difficult time for me Chris made it all possible for me. He managed everything so well and everything went smoothly. Friendly staff and so efficient. Thanks James Chiltern . I will recommend you to anyone. Thanks once again.
5/5
GoogleI recently sold my house in Croydon through James Chiltern. They were able to get me a higher price than I thought I was going to get and sold the house within a week. Ayyaz was fantastic, he kept me fully updated regarding the progression of the sale. I’d like to thank all of the team at James Chiltern for their excellent work and great service on the sale of my house.
1/5
GoogleThey left a sign up at my property for two years. When a staff member came to my property I asked them to remove it and was threatened by him quote “I know where you live”. Despite me escalating this many times via calls and emails to their office, they have consistently refused to take it down. Avoid.
Hi Sophie, We understand you live in a block of flats. Having spoken to you a number of time on the phone we would like to re iterate that no members of staff erect … More
5/5
GoogleGood staffs especially Chris chuppu was good
1/5
GoogleAbsolutely horrendous service, no regard for their customers and incapable of providing effective communication. I've never dealt with a company that has such consistently low standards, each time you think they've hit a new low they outdo themselves yet again. Avoid at all costs. -------- Re James Chiltern's reply. The tenant was repeatedly let down by James Chiltern and the "many issues" in the flat were resolved within days of James Chiltern no longer managing the property. They were so poor last year that they agreed not to charge their fee for 4 months as way of an apology, hardly the actions of a company who believe they haven't let themselves down. Now they are making baseless accusations of rudeness in a transparent attempt to distract from their own failings. Hopefully they won't embarrass themselves further.
We are sorry to see this review. This and the one belpow are for the same property from two brothers. They were extremley rude to our staff andwanted to blame james Chiltern for the many issues in the flat. We are no longer managing their property and wish them both well for the future.We have many landlords and tenants who are extremley satisfied with the service we provide.
5/5
GoogleI would like to thank Ayyaz and the team for how quickly and efficiently the sale of my house went through, Once I decided to choose James Chiltern as my Estate Agents they went straight to work on block viewings and placing my property on top. the team went above and beyond customer service by keeping me informed with constant e-mails, phone calls and relevant people to contact. All this knowing that I lived abroad, I am truly grateful and would recommend James Chiltern to my friends and relatives. Many Thanks.
1/5
GoogleI would give this place a 0 & below, the name is misleading, as they are Asian, no problem, but don’t misrepresent! Also, the dude who runs the place is bloody rude and arrogant (probably can’t swear here), and wasted 3 weeks of my sale time, farting about doing absolutely nothing! Had to use the people who sold me the house in the first place, below South End. If you want your sale moving, don’t go to them!
Firstly I would like to say that we have not had any sale in the last 12 months fall through in 3 weeks. Please let us know which property and we can look into this. Secondly. It seems racist to say " they are Asian". If this is not a problem why say this. Its very sad that you would feel this is something that needs to be brought up and is misleading about our company James Chiltern. We are a multicultaral office with a mixed team of ethnicities. We are proud of all our team members who do an outstanding job for our many happy customers whtever their ethnicity. James Chiltern
1/5
GoogleAbsolutely horrendous service, no regard for their customers and incapable of providing effective communication. I've never dealt with a company that has such consistently low standards, each time you think they've hit a new low they outdo themselves yet again. Avoid at all costs. -------- Re James Chiltern's reply. The tenant was repeatedly let down by James Chiltern and the "many issues" in the flat were resolved within days of James Chiltern no longer managing the property. They were so poor last year that they agreed not to charge their fee for 4 months as way of an apology, hardly the actions of a company who believe they haven't let themselves down. Now they are making baseless accusations of rudeness in a transparent attempt to distract from their own failings. Hopefully they won't embarrass themselves further.
We are sorry to see this review. This and the one belpow are for the same property from two brothers. They were extremley rude to our staff andwanted to blame james Chiltern for the many issues in the flat. We are no longer managing their property and wish them both well for the future.We have many landlords and tenants who are extremley satisfied with the service we provide.
5/5
GoogleI have both rented out and sold a property through James Chiltern. The team was particularly efficient and responsive while I was renting the property out, including finding good tenants and organising a replacement boiler quickly and efficiently while managing the property. When I sold the property the marketing was professional and they found a suitable buyer almost immediately. Excellent service all round with clear communication from a friendly team with a lot of local knowledge.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Alex. We really appreciate your warm words and are delighted we could help with your property. Wishing you all the best for the future on behalf of the entire team at James Chiltern.
5/5
GoogleI am one of the happy customers of James chiltern croydon as the team was super friendly and professional in their approach. A special mention to our lettings consultant Mr.Chris Suppu and Mr.Mathew for his support to us right from the start of finding a rental place and processing the rest to secure the property. Thank you so much for the overall experience🙂!!!
Thankyou for your kind words. We work hard to find the right property for the right person.
1/5
GoogleI had found a one bed flat through James Chiltern to rent, paid my deposit and provided my documents. For a week my references hadn’t been contacted. James Chiltern informed me the landlord had decided to move back in 7 days after I paid the deposit. Bearing in mind they had known for a week and didn’t think to warn me of such so at least as I was aware. A few hours later the property was back on their site and available for viewings. A quick phone call made by an associate of mine discovered the landlord is not moving back in and the property is going through referencing with someone else AFTER they had received my deposit within 5 minutes of receiving their email requesting it. They are deceitful, liars and should NOT be trusted. This is a warning to all they will make mistakes which involves money and lie about it and make no attempt to pay you back you have to chase them for your money.
What has been stated by Ms Bola is simply not true. To begin with she did not view the property herself it was done via an intermediary. The landlord has moved back into her own property due to unforeseen circumstances. We do not want to go into the personal issues of the landlord but we have had to support her in her decision at this sad time. We offered Ms Bola an alternative property which was not easy as she has a dog. She would need to be fully referenced (not just provide an application form). Her one week holding deposit was returned immediately after her request. Any complaint to the Property Ombudsman would be welcome so we can present our evidence and prove we acted with integrity throughout. James Chiltern
1/5
GoogleI was shown round a flat for sale by the manager who resembles a rodent and is a rather shifty little fellow. The flat was lovely,apart from the leaking roof,the peeling walls,the damp throughout.......I really can't fathom how this lot stay in business! Avoid!
We showed this applicant a property for sale which they made an enquiry to us. The property is in need of refurbishment which we made very clear to the applicant as well as in our sales particulars. We appreciate constructive feedback. However name calling and baseless accusations are not welcome. Looking at the history of reviews it appears a constant thread in this persons reviews. We will no longer show you any more of our properties. Ayyaz Choudry Director
5/5
GoogleI first dealt with James Chiltern back in 2019 when I met Mathew for an appraisal. After dealing with several pushy estate agents, I found Mathew's approach to be refreshing and was impressed by his knowledge of both the market and the …
Thank you for your warm and kind words Justin. We look forward to helping you in the future. Many Thanks, Ayyaz
5/5
GoogleI am very thankful to Chris and Stephany who were very supportive from day one throughout our tenancy. They have supported us with immediate action to any concerns we have raised. Even our deposits were released in the timely fashion. I definitely recommend James Chiltern for your next move in West Croydon.
5/5
GoogleWe met Ayazz in 2013 when he marketed and successfully sold our property within 6 weeks. We have chosen him again for the sale of our current property, He really cares about his clients and always provides an honest advice. We strongly recommend him and the whole team at James Chiltern. Fabio&Marianna
Thankyou for your kind words and entrusting us again with your property. Ayyaz
5/5
GoogleVery happy with these guys , bought my first house with them Chris was very helpful and professional definitely Will recommend to anyone who is looking for property great job guys thanks !
5/5
GoogleProfessional, helpful and efficient always willing to go above and beyond.
Thank you for your kind words Mr Lever. We were delighted in selling your family home and wish you all the best for the future. Kind Regards, Ayyaz
5/5
GoogleI had a great experience with James Chiltern's staff, especially Mr. Chris Suppu. The team was incredibly friendly and helpful, and Chris's professionalism and responsiveness made the entire sale process smooth and comfortable for me. I highly recommend their services.
5/5
GoogleI wholeheartedly recommend James Chiltern Estate Agents to any property owner seeking reliable and efficient property management. I am grateful to the whole team for their expertise, attention to detail, and commitment to going above and beyond. They genuinely care!
Thank you Julia for your kind words. Very much appreciated. James Chiltern
5/5
GoogleHelped my mum and I to find a nice & suitable flat. Amazing customer service. Went the extra mile to help as much as they could. Especially Kazsheen, Ayyaz, James & Mathew (pretty much the whole team helped out!). I would definitely recommend their service. Can't go wrong.
1/5
GoogleI'm a landlord and I used James Chiltern as a letting agent. They ignored my tenant for months, failing to make basic repairs to the property without notifying me, making my tenant's life a misery. When I found out, because the tenant contacted me directly, I instructed James Chiltern to make the repairs. But James Chiltern failed to do so and left me to make the repairs at my own cost. Despite this, James Chiltern still took their full letting fee. When I told them it was time to part ways they failed to respond until the rent was due and then took 90% of the month's rent in fees and punitive charges for leaving them. They did that without my consent and without even informing me that they would. I only found out after they'd already taken my money. The service they provided to my tenant was appalling but they've shown no care or worry about that. They've effectively stolen from me under the pretense that a term in a contract says they can, despite being unwilling to supply me with a copy of the contract they're referring to and despite their repeated failures to fulfil their own contractual obligations. Indeed the tenant's AST had long moved on from its fixed term to a rolling contract, yet James Chiltern maintain that my obligation to never leave their service exists in perpetuity. The complaints procedure is essentially non-existant and there has been no attempt on their behalf to negotiate a fair resolution, despite the fact I've only had to remove them as a letting agent due to frequent failures on their behalf. The treatment provided to my tenant makes me wonder if they were trying get them to leave so they could extract more fees from me in finding a replacement. Most estate agents are difficult to deal with at the best of times, but James Chiltern are the worst I've had the misfortune of working with and I would advise anyone to avoid them. My tenant has written to me to thank me for removing James Chiltern as he couldn't take their appalling service any more.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
James Chiltern's Croydon office has 134 reviews across 1 platform: 134 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
James Chiltern is rated 4.3 out of 5 across all 134 reviews, and 4.3 out of 5 on Google from 134 reviews, checked 9 October 2026.
James Chiltern, 182 London Road, Croydon CR0 2TE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.