Every review we hold for the Croydon office, from every platform, shown as written. First names only.
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1/5
GoogleI will give negative stars if possible. They book you in for viewing just to get rid of you being judgy and on the day of viewing they say that it's already gone. Nothing but lies. 4.3 is way overrated. If you find this review an exaggeration, then go fool yourself once! i would say that it's a coincidence if it happened once, o yeah, but two times in a row it's definitely intentional. Plus even if it's not intentional then why they don't bother to call and update? Stay away from them LIARS!
Professionalism is an alien concept to them. They take your numbers, but they will never ever text you the property address or the viewing time they agreed with you. They will never inform you any change of situation. Plus they lie to you on your face. When I first got in, the man on reception said that he has a one bedroom flat for 1500, and when I see on his system, it was listed at 1150. Started with a lie and end with a lie!
Raja Β· 10 October 2025
Agent replied Β· 22 December 2024
It is regrettable that you have had a bad experience. Other than some misunderstanding and confusion that happened in your interaction with us I have to state that we do not intentionally book anyone for viewings and then not show them the property unless it has genuinely been taken.
We know exactly what properties we are marketing and we would not contradict verbally with what we advertise online. It does not make sense with what you are saying. It just seems you are going way over board with your criticism and sadly is so unpleasant when it is unjustified. We have been serving landlords and tenants for over twenty years and this is just something we would never do with anyone. It is very rare that we get a negative review but if in this instance we have made a mistake or let you down then we apologise.
Nevertheless, the best of luck with your property search.
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1/5
GoogleI lived in a property managed by Harmens Estate Agents from September 2018 to September 2022, and unfortunately, my experience was far less than satisfactory. Throughout my tenancy, I found their customer service to be lacking. Communication was always slow, and resolving issues was a challenging process.
One particular concern was the way some employees interacted with tenants. On multiple occasions, we found the communication, especially with Amna, to be unprofessional and difficult. There were instances where the tone became unnecessarily confrontational, and she would often shout down the phone at us and become very aggressive. It got to the point where we would hang up and hope for a different employee because Amna was so unhelpful and unbearable to speak to. Harmens approach to customer service could use significant improvement.
Additionally, there were times when we were unfairly blamed for issues that we didnβt cause, and the resolution process was always cumbersome and drawn-out.
In summary, my experience with Harmens was frustrating, and I would advise potential renters to not rent with them.
Georgina Β· 10 October 2025
Agent replied Β· 10 October 2026
It is unfortunate that you feel that you have to make these comments two and a half year after moving out of the property. It is of upmost importance to us that all our tenants receive the best possible experience.
During your four years at the property there were maintenance issues that were reported and dealt with promptly. However, during the pandemic and lockdown there were some delays due to finding contractors and builders at that time. We would also like to remind you that at times it was challenging to get a builder to carry out works at a convenient time for you as you were working shifts and would not easily grant access to the builders. Despite this we always managed to get the works done.
Furthermore, all we wanted was your cooperation and understanding especially when carrying out works at your request. We even arranged for replacement flooring for your room to take place whilst you were away on holiday to prevent any disruption and gave you a rental reduction. Also instead of contacting us directly or involving your co-tenants you would get family members to email us.
Sadly you are going over board and targeting our staff member who during that time was only helping. On certain occasions you would become impatient and rude over the phone which was very upsetting for our colleague.
As a company we do not tolerate any form of abusive and threatening behavior towards any of our staff.
Nevertheless we had a positive experience with your co-tenants who were polite and helpful and remained at the property up until last year.
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5/5
GoogleI let my 3 bed property through Harmenβs property management agent in Norbury, I must say the service I received from Mohammed Umar Was excellent from start to finish, The property was LET within a week The advice and Administration services was executed professionally as a landlord, I am extremely happy with the service I received well done to you all the Harmenβs especially Muhammed I will definitely be using your services and expertise again best wishes
Mr bedir ππ»πππ»
Mehmet Β· 10 October 2025
Agent replied Β· 10 October 2026
We are so happy to learn that you received a great service from Harmens and thank you for leaving us a great review. It is much appreciated. We look forward to working with you again in the future Mr Bedir and assisting you in any way we can to let your property.
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5/5
GoogleI had a great experience renting through Harmens Estate Agency thanks to Muhammad Umarβs incredible efficiency. He moved me in extremely fast, making the whole process smooth and stress-free. From start to finish, he was professional, responsive, and always available to assist with any questions or concerns.
Everything was handled seamlessly.
I truly appreciated the clear communication and hassle-free process. If you're looking for a reliable and efficient estate agency, I highly recommend Harmens and Umar Muhammad top-notch service!
Making my renting experience a great one!
J Β· 10 October 2025
Agent replied Β· 10 October 2026
Thank you so very much Jordan for your kind words and positive feedback. Honestly it was a pleasure having you as our tenant and wish you good luck in your new home.
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4/5
GoogleAs a tenant, my experience with Harmens Estate Agent has been fantastic. They were professional, responsive, and truly cared about making the rental process smooth and stress-free. From the initial inquiry to signing the contract their communication was clear, and they addressed all my questions promptly.
Throughout my tenancy, they remained attentive and helpful, ensuring that any maintenance issues were resolved quickly. Their approach was friendly yet professional, making me feel valued as a tenant rather than just another client.
Gabriel Β· 10 May 2025
Agent replied Β· 23 May 2025
Thank you so much Gabriel, we are always here to help our tenants and make it as easy as possible from the whole moving in process and then to managing and maintaining the property.
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1/5
GoogleThey were good until they prevented a tenant from moving in even after the tenant paid the full deposit. Then I had to return the deposit back due to legal reasons, which meant I had pay rent twice for that month and lost out on Β£725(rent) + Β£865.25(deposit). Following this, Harmens evicted me even though I did nothing wrong. Be careful.
Sabin Β· 10 August 2026
Agent replied Β· 10 October 2026
Yes we had a good relationship as you were our tenant for four years and we got along well but unfortunately after leaving us a positive review you have now changed it to this. Every time you contacted us to report an issue we always responded as earliest as possible to have it resolved. You had sourced the replacement tenant yourself and informed us that he would be moving in after one of your co-tenants moved out. We did not prevent the replacement tenant from moving in as he changed his mind and you then decided to keep his money which you had received directly from him. You then tried to get the landlord involved in the legal dispute between yourself and the replacement tenant. Moreover, you also failed to understand that when a co-tenant moves out you must continue to pay the rent in full as stated in the Tenancy Agreement. Therefore, you did not pay the rent twice. You had to return the money back to the replacement tenant that you had kept after he decided not to move in. Regrettably, you could not grasp the principle that the rent must always be paid in full each month.
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4/5
GoogleHarmens helped co-manage our former property in Brixton which was somewhat challenging at times.
Things improved greatly when Amna and Mohammed Umar came on board as although we oversaw the management of the property, they were able to designate time to support us when needed especially with the lead up to the new legislation for which we are extremely grateful.
With the property now sold and us no longer needing their services, the communication has continued to be amicable
Margareta Β· 10 September 2026
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5/5
GoogleI want to say a huge thank you to my letting agent, Muhammad. From the very beginning of my tenancy to the day I finally moved out the property, he was with me every step of the way. What impressed me the most was how incredibly responsive and responsible he was. Whenever I had a question or an issue, he replied promptly and resolved it with great efficiency. Renting can sometimes be stressful, but having his continuous support and follow-ups made the whole experience so smooth and pleasant. I truly appreciate all his help and highly recommend him to anyone looking for a reliable agent!
C.C Β· 10 August 2026
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5/5
GoogleI'm very happy to leave a review for Harman's Estate Agents, particularly highlighting their excellent communication. Throughout the entire process, the team was always responsive, clear, and professional.
They did a great job keeping me updated at every stage, turning what can often feel like a complicated process into something transparent and easy to follow. Whenever I had questions, they were quick to respond, showing their genuine dedication to providing outstanding customer service.
Overall, their proactive and friendly approach to communication really stood out to me. It's obvious they genuinely care about keeping their clients informed and supported. Thank you Amna, for making this experience smooth and stress free!
Prince Β· 2 June 2025
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5/5
GoogleA very professional and responsive service throughout my tenancy. Muhammad Umar was attentive, quick to resolve any issues, and always helpful when support was needed. I would happily recommend his services.
Maryam Β· 16 March 2026
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5/5
GoogleI couldn't be happier with the service I received from Harmens Estate Agent in selling my flat, my main point of contact was Uma who from the start was very clear and communication was great. From the very first meeting, they were professional, knowledgeable, and incredibly responsive. They offered great advice on pricing and presentation, and their marketing strategy clearly worked, I had strong interest almost immediately! Will use again once Iβm ready to sell!
Catherine Β· 9 May 2025
Agent replied Β· 22 October 2025
Thank you Catherine for trusting us and giving Harmens Estate Agents the opportunity in selling your home. We are happy to hear that Umar was able to assist and support you throughout your property purchase. We are delighted that we were able to achieve a successful sale. When ever you are ready to sell your property again in future please reach out and we will assist you with making the process as smooth as possible.
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5/5
GoogleSales person Amna was very kind and always polite helping us to buy a property. Thank you and the team!
BartΕomiej Β· 1 October 2025
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5/5
GoogleAmna from Harmens let the property to me, I was living for 5 years in the property. She made the process very easy and smooth for me and I highly recommend them as estate agents.
Dahir Β· 10 October 2025
Agent replied Β· 10 October 2026
Thank you Dahir for your kind words. In future if you need any help in finding a suitable property then please come back to us and we will happily assist you in any way we can.
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5/5
GoogleUmar was very helpful with the move in. I would definitely recommend this agent
Alessandra Β· 10 October 2024
Agent replied Β· 24 October 2024
Hi Alessandra,
Thank you for leaving Umar a review. He really appreciates your positive feedback.
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5/5
GoogleI have been a tenant for over 5 months now and Harmens (in particular Amna) have been amazing. Always super quick in addressing any issues!
Amy Β· 25 October 2023
Agent replied Β· 24 October 2024
Thank you very much Amy for the review, it is our pleasure. We always aim to address matters as earliest as possible for all our tenants.
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5/5
GoogleThroughout a complicated and pro-longed purchase we received the most wonderful and professional service from Amna. Despite a number of obstacles to overcome, Amna always remained understanding, patient and professional. Her communication was clear and timely.
Thank you for all your support and we look forward to working with you again in the future.
Will Β· 10 October 2024
Agent replied Β· 24 October 2024
Thank you very much Will for leaving a wonderful review for Amna. It has been a pleasure for her to work with you throughout the purchase. She appreciates your support and understanding in completing the sale.
She looks forward to the opportunity in working with you in the future.
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5/5
GoogleStayed with them for over 5 years. Very professional and helpful. Always one call away for any help and assistance. Highly recommend.
Safa Β· 10 October 2025
Agent replied Β· 10 October 2026
Thank you very much Safa for your positive feedback. It was a pleasure having you as our tenant.
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5/5
GoogleIt has been great working with Muhammad at Harmens - great communication and has been so helpful every step of the way.
Isabella Β· 10 October 2025
Agent replied Β· 10 October 2026
Thank you very much Isabella for the review.
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1/5
GoogleBEWARE of this letting agency, Amer Noor the manager and employee Amna of this agency is very disrespectful, has no customer service and are indirectly discriminative, they deliberately failed to provide vital information until a fortnight before potential moving in date such as deposits and rent in advance which goes against consumer rights law and is willing to refused a young woman as well as NHS worker who is urgently looking for a property and has all my personal information which I am extremely uncomfortable about. Worse experience with this place.
Zipporah Β· 25 October 2022
Agent replied Β· 24 October 2024
We are sorry you feel this way, however you were informed, as we do with all applicants, from the outset about paying a five weeks deposit and a one monthβs rent before moving into the property. Furthermore, regardless of who your employer is, we must receive all references in full in order for the landlord to make a decision. Unfortunately, in your case you informed us at a very late stage you were unable to pay a five weeks deposit after we had done a lot of work with your references and therefore were unable to proceed.
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5/5
GoogleIβve used Harmens for 3 years and was supported all the time very kind and helpful staff itβs definitely a go to place for renting your property
Herman Β· 23 April 2025
Agent replied Β· 10 October 2026
It was our pleasure Mr Tewolde and thankyou for giving us the opportunity to both let and manage your property for the three years. We look forward to renting your property again.
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5/5
GoogleMuhammad was brilliant and super helpful in our move in
Syed Β· 10 October 2023
Agent replied Β· 24 October 2024
Hi Syed, thank you for leaving us a review for Muhammad. We are glad to hear that your move in process went smoothly.
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5/5
GoogleUmar done a good job , thank You.
Green Β· 10 October 2025
Agent replied Β· 10 October 2026
Thank you very much for the review.
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5/5
GoogleMuhammad rented me a property within 1 week he is very responsive and very helpful
Gabriela Β· 10 May 2026
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5/5
GoogleExcellent Agency, I would say one of the best you can find in London!! I have leaved at one of their apartment for more than 7 years and I am very happy with them. Theyβre always there to assist with anything happens and respond immediately to any issues that might arise. I would strongly recommend it!
Konstantinos Β· 10 October 2023
Agent replied Β· 24 October 2024
Dear Konstantinos, thank you for leaving us such a positive review. We appreciate your kind words. Over the years you have been a wonderful tenant and we wish you all the best in your future endeavours. If you ever need a property again then please do come back to us and we will gladly assist you in finding a suitable property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
