Trusted Agent profile · Croydon, Surrey
★★★★★
931 reviews across 3 platforms
121 South End, Croydon, Surrey, CR0 1BJ
Part of haart, see every office.
haart's office in Croydon, Surrey, at 121 South End, is rated 4.7 out of 5 across 931 reviews on three platforms, including 916 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience with Ashwin at Heart Estate Agent. He was outstanding, professional, and answered all my questions. The whole process was smooth, Highly recommend.
Thank you for your lovely review. Kind Regards haart lettings, Croydon
1/5
GoogleDealing with Haarts property management team was an extremely tedious, unpleasant and frustrating process. The team is truly incompetent. The staff turnover is extremely high and you will have a new property manager every month, give or take. The communication is abysmal with both the tenant and landlord alike. When you need to contact them; they are always conveniently in a meeting, on holiday leave or just left the office. It is actually comical how a company is able to operate like this. They also did not provide me with my EICR certificate, which I paid for and needed for future tenancy after requesting numerous times via email and phone. It may seem that due to the level of neglect and poor communication and management from Haart, my property was damaged severely by tenants, goods were stolen/ missing and check in and check outs were either not conducted properly or not done at all. This lead to damages of over 2500GBP+ and was only reimbursed a laughable amount of 155gbp from the tenants deposit. I had the displeasure of dealing specifically with Callum, Nahid and Ashley of the Croydon branch and will never use this company again. Truly a horrific experience. High fees for a lack luster service.
Thank you for this lovely review , Kind Regards Aliya
5/5
GoogleKapri was very informative and has made me confident in the next steps. She has even booked me a viewing in such short time which is great! Very professional and lovely! I will most definitely be coming back for future enquiries thanks to Kapri’s professionalism! Lovely staff :)
Hi Laurie, thank you so much for your kind words. haart lettings, Croydon
5/5
GoogleA 5 Star Service from Ellie and team from Haart Lettings. Ellie has been super helpful and responsive in our queries and within a few days we got the property sorted. Highly recommended.
Thank you for your positive feedback. haart lettings, Croydon
5/5
GoogleExcellent experience buying first home. Esther was super helpful throughout the whole process, she helped with literally anything that needed sorting out. Very highly recommended!
Thank you for your review, it is lovely to hear you are happy with the service received. Kind Regards, Haart Estate Agents, Croydon
5/5
GoogleTiffany has been a fantastic property manager. She responds very quickly to emails. And I feel in safe hands with her. Thank you.
Thank you for your kind words, and five star review. haart Sutton property management.
5/5
GoogleJason and team were excellent from start to finish. Our sale was complicated for a number of reasons but I had 100% confidence that they would get the deal done. There encouragement and support even at the most challenging stages of the transaction was really welcome. If moving in the Croydon area I would only use Haart.PositiveResponsiveness, Professionalism
Dear Laura, thank you for the feedback on the service you received with our sales team, it is appreciated. Kind regards haart of Croydon
5/5
GoogleExcellent customer service. Esther Tewogbade is friendly, reliable and approachable person from Haart estate agent. She is very efficient with her communication.Much appreciate her service.
Thank you for your review, it is lovely to hear you are happy with the service received. Kind Regards, Haart Estate Agents, Croydon
5/5
Google5/5 for the team at Haart, especially when compared to the dealings I've had with some other Estate Agents nearby. Always helpful no matter who picks up the phone. And a special mention to Lucy for going above and beyond, in her own time in the evening and at the weekend, to facilitate access to the property for getting quotes from builders, electricians etc
Thank you for leaving such great and detailed feedback about your experience with haart Croydon.
5/5
GoogleAnna Zajac of Haart Croydon is informative, friendly, professional and approachable. I've been very happy with the way she has engaged with me in the search for my first property. I haven't found it yet but I appreciate her assistance and the way she has dealt with me throughout.
Thank you for your review, it is lovely to see you are happy with the service received. Kind Regards - Anna Haart
5/5
GoogleTiffany has been very attentive in managing the property and helping me navigate challenging situations
Thank you for your review, it is lovely to see you are happy with the service received. Kind Regards - Aliya Haart Letting
5/5
GoogleThank you, @Nikki Rollins, for your wonderful property management service! You guided us through every step of the process smoothly and made what can be a stressful experience feel completely seamless. It was absolutely amazing working with you. Highly recommended!
Thank you for your kind words. haart Property Management
5/5
GoogleFriendly and Very Helpful Staff
Thank you for your kind words, haart lettings, Croydon
5/5
GoogleWould highly recommend Kyle from Haart, he was extremely helpful and supportive answering all my queries and concerns. I have faith that he'll be able to help me find the perfect property for me!
Thank you for the 5 stars! haart lettings, Croydon
5/5
GoogleGreat team and professional service! Thankyou for all your help - highly recommend
Thank you for your five star review. haart lettings, Croydon
5/5
GoogleOne of the best experiences i’ve ever had! Jasmine was very helpful, and met all the needs I had, amazing service
Thank you for the lovely review! haart lettings, Croydon
5/5
Googlehaart in South Croydon have always been very good at renting out my property very quickly and smoothly with no hassle. The communication has been excellent compared to other agents who I have to keep chasing. I would like to personally thank Nahid and Bart for their quick thinking to solve a couple of issues that I had with my property.
We always love to hear from our customers, especially with such great feedback. We look forward to working with you over the future months whilst managing your property. haart Croydon (Lettings) estate agents
5/5
GooglePerdy was very helpful when I had a few issues at my property. She was knowledgeable and helped get everything resolved
Thank you for your lovely words, and five star review. haart Sutton property management.
5/5
GoogleSven Kuhar was the most friendly Most understanding young man ive met in years . Very kind and explaining every question we asked in detail . Extremely happy with my experience with heart thanks to Sven Kuhar . THANKS AGAIN
Thank you for the 5 stars! haart lettings, Croydon
5/5
GooglePerdita has been incredibly helpful and very knowledgeable. Thank you so much for everything!
Thank you for your kind words. haart property management
5/5
GoogleI’ve been renting through haart for nearly 3yrs and they’re always helpful. Thanks Perdita and her team.
Thank you for your positive review! Kind Regards haart Property Management
5/5
GoogleVery good communication. Managed to let my property within the time frame. Commission rate is very competitive. Ellie is very responsive with all communications, whether it’s email or telephone conversation.
Thank you for the fantastic review! haart lettings, Croydon
5/5
GoogleAliya Charnley has been very helpful throughout the move-out process of the tenants. She made arrangements on property inspection and all that and to provide professional recommendations accordingly. She is also willing to go further to help out and coordinate btw the tenant and landlord when issues arise. Keep up the good work Aliya!
Thank you for the lovely review. Kind Regards PM Croydon
5/5
GoogleAnna Zajac is a credit to the team at Haart Croydon. After some rotten luck with some early buyers, she worked tirelessly to find us a great new buyer, and the team worked together to get us an offer just above our asking price. Couldn’t be happier!
Thank you for your review, it is lovely to see you are happy with the service received. Kind Regards - Haart Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, Croydon won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
