Trusted Agent profile · Croydon · Surrey
★★★★★
931 reviews across 3 platforms
121 South End, Croydon, Surrey, CR0 1BJ
Part of haart, see every office.
haart's office in Croydon, Surrey, at 121 South End, is rated 4.7 out of 5 across 931 reviews on three platforms, including 916 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleVery happy with the services offered by Brad and his team in their Croydon office.
Dear Yueling Wei, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. It was a pleasure working with you and are always happy to help. Thanks again! Brad Murray, Branch Manager.
5/5
GoogleMy husband and I had a great experience working with Ellie and Sven. They listened to us regarding the concerns we had and followed them up with the landlord and in a few hours we got results. Excellent service Ellie and Sven!
Thank you for the positive feedback! haart lettings, Croydon
5/5
GoogleI had an incredible experience working with Ellie and Sven. They were very professional, patient, and they pay attention to details. They were always ready to answer questions and offer help. Well done Ellie and Sven!
Thank you for your kind words. haart lettings, Croydon
5/5
GoogleI would highly recommend haart, ellie took time out of her day to talk to me and let me know everything about renting in Croydon. I didn’t feel rushed like in other estate agent. When I’m ready to move I will definitely be using haart
Hi Maddie, thank you for your recommendation ! haart lettings, Croydon
5/5
GoogleEllie at Haarts estate agents have been very helpful with all queries. She’s very professional and friendly and goes out of her way to help. Very happy with the service over all
Thank you for the 5 star review ! haart lettings, Croydon
5/5
GoogleEllie at Haarts estate agents have been very helpful with all queries. She’s very professional and friendly and goes out of her way to help. Very happy with the service over all
Thank you for the 5 star review ! haart lettings, Croydon
5/5
GoogleRhiannon Benson was very helpful, very prompt and quick to respond.
Dear Louise, thank you for the lovely feedback haart lettings Croydon
5/5
GoogleAfter dealing with 3 or 4 other agents in the area and being very disappointed by the awful service, I came across Melvin at Haarts who has gone out of his way to provide an exceptional service to both myself and my clients. If all agents were like this it would make my job a lot easier! Thank you!!!
Dear Michelle, thank you for the feedback on the service you received with our sales team, it is appreciated. Kind regards haart of Croydon
5/5
GoogleEllie from Haart helped me to find the new house and the entire process was really smooth. She was just one message away and answered all my queries promptly . The overall process was really easy and swift. Highly recommend!
Always great to hear Ellie is providing a good service. Thanks for the 5 Stars haart Croydon Lettings
4/5
GoogleLooked and have booked a property for rental with help from Ellie. The procedure is very straightforward and transparent. The show around and confirmation of offer was done very swift taking our situation into account. Will have more updates during and after my tenancy!
Thank you for the feedback on your experience with our Croydon branch, it is appreciated ! haart lettings Croydon
5/5
GoogleI spoke to a lovely lady called jasmine this afternoon and she was very informative her communication was brilliant. Very helpful
Thank you for your positive review! haart lettings, Croydon
5/5
GoogleI would like to share positive feedback and experience that I experienced with Amanda. Amanda has been extremely professional, kind, polite and friendly, and patiently answered all our queries, was always knowledgeable and prepared. We would highly recommend Amanda and Haart.
4/5
GoogleAfter struggling with other local estate agents, Haart were a revelation. Really good communication and kept us informed all the way through and found good prospects for us. Happy to say they found us our buyers and we complete tomorrow. Great team. Friendly, professional and communicative. Thanks guys.PositiveResponsiveness, Quality, Professionalism
Hi Steve, Thank you for your lovely review Kind regards haart Croydon
5/5
GoogleAm so happy for your service and for the support you rendered, my appreciation also goes to Ellie she really did well, I call her many times she do respond, in short this company render a great service just try and keep it up.
Hi Mercy, thank you for your kind words, it is appreciated. haart lettings, Croydon
5/5
GoogleI was clueless in what I was looking for. Jasmine explained everything to me. Nothing was too much trouble. Thank you for your help.
Thank you for the 5 stars! haart lettings, Croydon
5/5
GoogleMy husband and I had the BEST experience with this company. Especially with the agent Jodian!! She is amazing and really puts customers first! She was very prompt on any communication and answered my husband’s constant inquiries on things about our property of interest. 😂 Top tier service! …
Hi Victoria Thank you for your lovely review Kind regards haart
5/5
GoogleBillie has dealt with my deposit negotiations effectively with my nightmare tenants. It has not ended up with the dispute service. I listened to her professional advice and it worked. Thanks again Billie Blankson for all your assistance and expertise.
Glad to hear you have been dealt with Effectively by Billie. We hope things are smooth sailing moving forward. Thanks again Molly. haart Property Management
5/5
GoogleFriendly service with Jasmine, the process was made quick and easy with her fast and polite response!
Thank you for the 5 stars! haart lettings Croydon
5/5
GoogleViewed Properties from Haart South Croydon, It was great experience. Thanks to Aziza.
Hi Yokesh Anand, We are very happy we could provide you with a positive experience! Kind regards Chuk
5/5
GoogleHave been in touch with Ellie on my look for a property in Croydon. She has been super helpful throughout the process and is just a call away for any support. Very impressed by the professional behavior at Haart and highly recommend.
Hi Ali - thank you for your lovely recommendation ! haart lettings, Croydon
5/5
GoogleHaving a good experience so far with Haart and that is all due to Anna Zajac; extremely professional, attentive and informative. Top notch customer service skills that has put me at ease during what is normally considered a stressful experience. Looking forward to what's coming next!
Thank you for your review, it is lovely to see you are happy with the service received. Kind Regards - Anna Haart
1/5
GoogleI would never recommend Haart lettings as I had a very bad experience with them. I paid holding deposit to Haart for a flat for letting in Croydon but had the toughest time to get back my money as the deal didn’t go through. I made ‘n’ number of follow ups but just received false promises from Haart that the money will be credited back to my account in a few days. My calls were not answered most of the times and no one bothered to call me back. Finally I had to go directly to Haart office two times and follow up to get my money back. The behaviour of the associates in the office were not welcoming. They claimed that the delay was due to some system error which is very hard to believe. Eventually it took more than a month for a small amount to be refunded. I don’t think Haart is worth it. There are a lot of other letting agents who are far better than this and I would recommend to go with any one of those.
5/5
GoogleExcellent service, very helpful staff. I had a few questions about renting a 2 bed in the area in the near future. I spoke with Lashuan and he was very knowledgeable and friendly. After letting me know about your deposit protection scheme, when I am ready to rent, I’ll definitely be back to look for my ideal home with Haart
Hi Greg Everest, We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know!
5/5
GoogleEllie my agent was a superstar. She was very helpful at finding me a new home and she always answered the phone when i needed any questions answered. Thank you ellie you have made what would be a stressful move nice and easy.
Hi Naim - thank you for your 5 star review! haart lettings, Croydon
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, Croydon won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
