Trusted Agent profile · Croydon · Surrey

haart Croydon reviews

★★★★★ Excellent

931 reviews across 3 platforms

121 South End, Croydon, Surrey, CR0 1BJ

Part of haart, see every office.

haart's office in Croydon, Surrey, at 121 South End, is rated 4.7 out of 5 across 931 reviews on three platforms, including 916 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.

Google logo

4.7 / 5

916

Reviews on Google

This office

Facebook logo

3.8 / 5

14

Reviews on Facebook

This office

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Croydon office, from every platform, shown as written. First names only.

5/5

Google

I had an incredible experience working with Ellie. Her professionalism and knowledge of the local market were impressive, ensuring we focused on properties that matched my preferences. She was attentive, responsive, and always available to address my questions and concerns throughout the process. Thanks to her expertise and dedication, I am now living in my ideal home and couldn't be happier with the outcome.

Neha · 31 August 2023

Agent replied · 30 September 2023

Thank you for your lovely feedback. haart lettings, Croydon

5/5

Google

Just like to thank Ashley Lowe for assisting me in restoring my hot water back into property.

Darren · 1 August 2023

Agent replied · 30 September 2023

Thank you for the review ! haart letting, Croydon

5/5

Google

I have nothing but praise for Aliya Charnley’s calm, supportive and professional attitude as our agent at Haarts. She listens, acts and gets the job done! She is highly skilled in both negotiating and mediation and has acted promptly with any issues. She obviously knows the estate agency business thoroughly…with these skill sets, Aliya can move mountains! She is a great ambassador for Haarts Croydon. It has been our pleasure dealing with her. Mrs D McCulloch

S · 14 July 2022

Agent replied

Thank you for your review, it is lovely to see you are happy with the service received. Kind Regards - Aliya Haart Lettings

5/5

Google

It’s been a pleasure working with haart! My agent, Jodian, was able to accommodate my tight schedule and showed me the flat within an hour of me showing interest, she showed me around the property and I was able to place my offer on the spot. The office agents with whom I placed my holding deposit were incredibly polite and helpful. The entire process took less than 24 hours, I am certain I am in great hands!

Stella · 15 May 2022

Agent replied

Hi Stella Thank you for your lovely review Kind regards haart Lettings

5/5

Google

My boiler broke down and my estate Manager Andrew was able to arrange for a plumber as well as keeping me informed on the progress of my case. He also listened to me properly on the issues with the boiler.

Jennifer · 9 January 2020

Agent replied

Dear Jennifer Ezuh, Thank you for leaving such great and detailed feedback about your experience with haart Croydon (Lettings). We are always more than happy to assist you if anything else comes up. Take care!

5/5

Google

Just like to thank Ashley Lowe for assisting me in restoring my hot water back into my property.

Oscar · 17 June 2023

Agent replied · 24 June 2023

Great Review of Ashley thanks for leaving a 5 star review haart Property Management Team

5/5

Google

Hi its really my frist time looking for a comfy place and going tru a agency and i hve a marvellous experience miss jodian ang mr nahid make my experience worth it very good costumer service was on point i would recommend any 1 to try out heart letting agents some very nice ppl to talk with am looking forward to hve a grear relationship with u guys thnks very much miss jodian n mr nahid

Kasandra · 24 June 2022

Agent replied · 24 June 2023

Dear Kasandra Thank you for your lovely review Kind regards haart Croydon

5/5

Google

Lashaun was very helpful and knowledgeable about what areas I was considering. He was very prompt, honest and easy to talk to which has made me feel all the more confident in my “perfect property” search going forward. Excellent service !

Kyle · 8 July 2019

Agent replied

Dear Kyle Hamilton, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. haart Croydon (Lettings)

5/5

Google

Thank you Sven Kuhar for the abundance of help and information! Highly recommend using Haart.

Josh · 31 August 2023

Agent replied · 30 September 2023

Thank you for the 5 stars! haart lettings, Croydon

5/5

Google

Kyle was very helpful, polite gentleman, very patient with me and my husband. That’s why we are giving him 5 stars.

Nadine · 4 March 2023

Agent replied

Thank you for the review! haart lettings, Croydon

5/5

Google

Anna Zajac, was very professional with my viewing today, answered all my questions and even pointed out things I did'nt notice. Highly recommended! Thanks Anna.

Lorenzo · 12 October 2022

Agent replied

Thank you for your review, it is lovely to see you are happy with the service received. Kind Regards - Haart estate agent

5/5

Google

I met with Ryan today for a market valuation for my 2 Bed Flat, and I found his professionalism, respectful manner and market knowledge to be of a significantly higher standard than many other agents I have met in the area. He was open and transparent as well as insightful. I felt he gave good guidance whilst paying close attention to my personal views and expectations. I really appreciated his approach, to the point that i chose to leave a review just purely based on the valuation he did for me today - ahead of even selling my flat!

Lisarc26 · 30 October 2021

Agent replied

Thank you for your kind words regarding Ryan Neale's valuation process Very pleased to have another happy customer. Many Thanks Haart Croydon

5/5

Google

Ellie W: Thanks to you for help in getting a new home. She was indeed very efficient and effortlessly sending me feedbacks on my application form the very beginning to the end. Nice job Ellie I appreciate you so much thanks a bunch

Ajakaiye · 23 September 2024

Agent replied · 23 October 2024

Thank you for the review! haart lettings, Croydon

5/5

Google

Estate agents are not normally the most popular of people but I have to say the guys I dealt with at Haart's really bucked the trend. Ryan came out to value my property and gave me a realistic appraisal of the market and an achievable valuation, confirmed with numerous viewings and a prompt sale (STC), all of which were very professionally handled by Melvin who was always smart, polite and extremely helpful.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 22 June 2022

Agent replied · 21 June 2024

Thanks Mark for your kind words, the team are please to hear you have been happy with the service so far. Take Care, Care @ Haart

5/5

Google

I used to be a tenant at Haart, called in and spoke to Aliya Charnley and had a couple questions about referencing and she gave me excellent advice! I appreciate your help!

Harley · 15 September 2021

Agent replied

Thank you for your review, it is lovely to see you are happy with the service received. Kind Regards - Aliya Haart Letting

5/5

Google

Thank you to the Croydon team. Sven Kuhar is an excellent agent with professional service

Filip · 1 August 2023

Agent replied · 30 September 2023

Thank you for the 5 stars ! haart lettings, Croydon

5/5

Google

Ellie and Namad were very helpful and worked around my work schedule to help me complete each step of the process. Would highly recommend.

Preeti · 12 October 2022

Agent replied

Thank you for your review, it is lovely to see you are happy with the service received. Kind Regards - Haart Lettings

5/5

Google

We appreciate the patience you had with us and the time you took to assist with our maintenance questions and how promptly you dealt with them . Thank you Aliya !

Erin · 30 October 2021

Agent replied

Thank you for your review, it is lovely to see you are happy with the service received. Kind Regards - Aliya Haart Letting

1/5

Google

THE worst experience with an estate agent I have EVER experienced. I have called several times with staff being extremely dismissive, constantly saying someone will call me back with no reply on a property I wanted to view. They had no details on the property when I needed it and told my sister they did not have me in the system when I had given all my details over. Worrying for data protection if you ask me! On top of that, I then sent an email to the effect to see if I could finally get a reply a few days ago and STILL NO REPLY! Extremely unprofessional and unresponsive. Should talk to staff regarding this as it is unfair on those selling their properties through this estate agent!NegativeResponsiveness, Professionalism

Katie · 26 August 2021

Agent replied

Dear Katie, can I ask are you looking to rent or buy? I am so sorry for the experience you have received so far and would be keen to rectify the matter. If you could please contact me on the below? Bethan.Cope-Morgan@haart.co.uk Kind regards Bethan Cope-Morgan Area Director haart lettings

5/5

Google

Kapri is polite,professional and friendly in her maner,and always responds quickly when we need her assistance. She deserve all the praise in world.

Amanuel · 11 November 2022

Agent replied

Hi Amanuel, thank you for sharing your experience! haart lettings, Croydon

5/5

Google

Billie-Lee has recently been assigned to dealing with the difficult tenant we have at the property - her focus and drive has been very impressive in tackling the thorny issues that continue to arise when the lack of engagement and reasonable willingness of the tenant to cooperate create so much challenge on a daily basis. Thank you very much and keep up the good work Billie!

Jennifer · 25 April 2023

Agent replied · 24 June 2023

Great review for Billie from you Jennifer, we are glad a daunting process is being made easy. Thanks for the 5 Star review. haart Property Management Team.

5/5

Google

Yara was Brilliant, spent time explaining the processes and really tried to find me the properties I really wanted to see and not the ones to waste my time! A great asset to Haart!

Lee · 26 February 2021

Agent replied

Dear Lee, thank you for the lovely feedback

5/5

Google

Thank you Haart Croydon, and especially Amanda Keogh! I have been a customer with for you nearly a decade! You cheerfulness, help, and amazing customer service is trully very much appreciated. Thank you!!!

Nassim · 13 May 2021

Agent replied

Dear Nassim, thank you for your lovely review and kind words. It is great to see the service received. Kind regards - Amanda Haart Lettings

5/5

Google

Joy to do business with. Really nice energy off the team, I especially enjoyed the enthusiasm and energy of Melvin and Yara who both listened to what I wanted and put my mind at ease during the process. They quickly organised viewings, often organising so there were a couple at a time I believe this is how they quickly found me some offers. I really felt that they were keen to do their best for me so would definitely use again- so a big thank you too them. I have no hesitancy recommending such a professional team.

Jay · 16 July 2021

Agent replied

Hi Jay Thank you for your lovely review, Kind regards haart estate agents

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about haart Croydon

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Croydon won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.

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