haart Croydon reviews

★★★★★ 5/5

Google

Best experience I’ve had. Working with Ellie made the transition really great and she is very patient. The best experience it tell you!!!

Odane · 12 October 2022

★★★★★ 1/5

Google

If you're looking for a un-responsive, un-professional agency to let your property through, you have found the correct place. Me and my partner had been interested in viewing at property in Croydon which on Thursday we have made an initial call to register our interest, to which no one in the 'team' was available and had been promised a call back, which never happened. The following day we tried agin multiple times at different times in the day, which again the lettings team were all on 'calls' or 'appointments'. We had asked to speak with the lettings manger Brad, which we had been assured would give a call back the same day... of course, this never happened. Day three we tried again on Saturday to book a viewing, again with a number of calls in the day to their offices to which again we had been promised a call back by Brad the lettings manger to book a viewing. Unfortunately Brad cannot even 'manage' to dial phone let alone manage a lettings department as it came to the end of the day on Saturday and after been spoken to in a dismissive tone by various colleges from other branches again we had not been able to reach the lettings team. We again tried to contact the offices on Monday to which we had finally got through to Brad, to book a viewing in for today. We then receive a call this morning to inform us the proeprty we had tried 5 days to book in to view had now been taken as a deposit had been placed. To me, it seems very convenient for our calls to be ignored and then be told the proeprty has been taken. I feel the reason behind this could be due to discrimination towards me and my partner either relating to our jobs, race or age. Please landlords, if you wish to rent your property and want to have a good relationship with your tenants, DO NOT USE Haart estate agents, and to all tenants, if you wish to view a property do not get your hopes up and have the persistence to perceiver to get your viewing as it could take 5 days plus.NegativeResponsiveness, Quality, Professionalism, Value

Robert · 22 June 2021

★★★★★ 5/5

Google

My first time viewing with Beata Kepics and she had been helpful & wonderful with us. Very easy going and empathetic with showing us the flat, showing around, explaining and luckily I liked the first flat she showed me and I made an offer. The whole process was made crystal clear by her and within days everything went through and today I am signing my tenancy agreement with Haart. It was an absolute pleasure meeting you Beata and you made this process quite easy. Thank you and all the best for your future!PositiveProfessionalism

Tauqir · 22 June 2021

★★★★★ 1/5

Google

I have honestly had the worst experience with this Lettings Agency. I contacted them on Thursday to try and arrange a viewing. The person I spoke to advised that there were no available agents and that someone will be giving me a call back within the next 20 minutes. No surprise, I had not received a call back. Called again on the same day later on in the afternoon, they advised me that the message has been passed on and I would be contacted on the same day or the next morning. Friday came along, no call from anyone. I called again Friday afternoon, same again. A message will be left and you will be contacted within the next 10 minutes. Shocker!! No call had been received. I waited for a call on Saturday but no one had contacted me. On Monday evening I get a call and booked a viewing for Tuesday evening. I receive a call on Tuesday morning advising me that there has been a holding deposit put down and the property is off the market. Maybe if you actually answered the phone or called me 5 days earlier when I phone, I would have been able to also put a holding deposit down for a property that I was very interested in. Apart from that, no apology was received initially for the delay in contacting me and no explanation was given. If that is how this estate agency works, I am glad that I have not rented a property with them. Absolutely awful. If I could give 0 stars I would.NegativeResponsiveness, Quality, Professionalism, Value

Valentina · 22 June 2021

★★★★★ 5/5

Google

We have had the most professional of relationships with Brad & his team at Haarts. From the offing, finding the correct tenants (long process of doing all the checks, too many tenants trying providing information which is less than honest!) to empathetic helpful communications at every stage (and there are many!), has been a breath of fresh air! This was in total contrast to our previous experience of renting which left us with eye-watering costs for a small 2-bed property. Brad inspires confidence during these unusually challenging times and understands this business in every sense, he is discerning and shows great humanity in his dealings…a rare find!PositiveResponsiveness, Quality, Professionalism, Value

Damini · 22 June 2021

★★★★★ 5/5

Google

Good service, Ellie was very helpful during the viewing.

Alex · 30 November 2023

★★★★★ 5/5

Google

Thanks Billie for helping me with my leak. Great service and nice person to deal with.

Kaéla · 30 May 2023

★★★★★ 5/5

Google

Thanks Billie for helping me with my leak. Great service and nice person to deal with.

Kaé · 25 May 2023

★★★★★ 5/5

Google

Ellie from Croydon has been an absolute pleasure to speak to today. Definitely would recommend Haart.

Jessica · 25 May 2023

★★★★★ 5/5

Google

Jodian was excellent. She gave good advice and took her time to explain things to me. She helped me greatly and is an asset to the company. Thank you Jodian!

Rowlanda · 15 October 2021

★★★★★ 5/5

Google

I have the pleasure providing 5 stars to Kyle Tavares in Croydon office because of the five star service he provided to me in my property hunt. He was very professional and passionate about my requirements and didn't hesitate to go an extra mile to help me. I am wishing him good luck with his career. Regards Supun.

Hector · 31 October 2023

★★★★★ 5/5

Google

Rhiannon has been thoroughly helpful with all queries I have had relating to maintenance issues I have been experiencing at the property I am currently renting. Many thanks for all your help Rhiannon!

Lucy · 5 March 2021

★★★★★ 5/5

Google

Honestly, the nicest letting agents I’ve spoken with. Jasmine from Haart estate has been nothing but lovely. As someone who is doing this for the first time, my friend and I felt guided with a lot of consideration and kindness. We are deeply grateful.

Gianne · 4 August 2024

★★★★★ 5/5

Facebook

I called up to get an idea of a valuation on my house and i was so anxious as I had bad experiences from other agencies but Amy put my mind at ease and was so helpful and and really took the time to explain to me and not just rush me like other agents! She was very friendly but professional at the same time! Thank you Amy x

Debbie · 12 November 2019

★★★★★ 5/5

Google

I had a good experience with the company especially, with Ellie; great personality, very pleasant. Thank you Ellie.

RUKAYAT · 4 March 2023

★★★★★ 5/5

Google

Excellent customer service, Especially Rhiannon who has always dealt with any problems I have had with quick response and always checked to see if I was happy with outcome. 100% customer service.

Fatemah · 6 April 2021

★★★★★ 5/5

Google

We had our boiler broken and Billie-Lee was very professional and sorted our issues very quickly.

Luca · 25 April 2023

★★★★★ 5/5

Google

Rhiannon at Croydon is a pleasure to works with, she is always very helpful and willing to go above an beyond to get the task at hand completed and any issues resolved.

Works · 10 March 2021

★★★★★ 5/5

Google

Re: Amanda Keogh Subject: Review and Feedback of Experience 1. My experience with the Croydon Team (Haart) has been exceptionally supersonic, particularly with "Amanda Keogh" with her undeniable immense talents coupled with astonishing communication skills with the ability to quench your worries in response to any matter/s arising concerning the property. 2. Indeed, her managerial capabilities are exceptionally phenomenal. I have no reservation/s other than to express my profound gratitude to her (Amanda) and to Haart for possessing such a character as an employee of its establishment. 3. I am of the opinion that Haart has quite a very good taste for selecting the best of employees as staff and no doubt such review goes to "Rhiannon Benson" as well, another of the Croydon team. I only hope that these outstanding exceptional characters worthy of emulation and abilities flow across the board of the Haart establishment. 4. Therefore without hesitation, I recommend this quality material of a human 5 Star Plus "(Amanda Keogh)" being the qualifying trigger for this review for any position within the major pillars that holds the four walls of Haarts' establishment and infact to any elevated position she may wish to apply for or desire in any of it department to be considered favourably as deemed suitable. 5. I am confident that she will not let your generation nor your customers down. Kind regards

Prince · 18 February 2021

★★★★★ 5/5

Google

Ryan N. and the rest of the team have been exceptional in the service they provided allowing us to purchase our first home! We were impressed with Ryan’s quick responses and how he went out of his way to meet our requests. He kept us up to date with any enquiries we had and ensured things were done in the best way to suit us. He honestly had our best interests at heart (pun intended)! Thank you!

Michael · 21 September 2021

★★★★★ 5/5

Google

Jasmin Haart has been absolutely amazing. Even though we are yet to find the exact property for me, she continues to search and provides me alternatives options. I am grateful for your professionalism and assistance through this process. Thank you 🙏🏾 …

James · 18 August 2024

★★★★★ 1/5

Google

Awful experience dealing with haart. My sister called to book a viewing of a property and gave the man all her details and said he will give her a call back. Ofcourse, no call back. I rang the next day to try and arrange the booking again, they had not registered her at all even though they took all her details and the girl who I was 'speaking' to was only responding every 5 minutes on the other end of the line? Eventually she hung up on me out of the blue! After telling my sister not to bother with such unprofessional staff, she was interested in this particular property and spoke to someone at head office who was very rude and just told her to wait till monday. We will NOT be even checking their website for property as we would not want to have to deal with such incapable people. Avoid.

Kirsty · 1 February 2021

★★★★★ 5/5

Google

Perfect service from Haart. Special thanks to Sven for all the help.

Max · 1 August 2023

★★★★★ 5/5

Google

I had the pleasure of having Ashley lowe who’s apart of the property management team to help, he was great in resolving my repair issues quickly and efficiently, he did everything he said he would and more, he is an asset to the company and I will be requesting Ashley for any future issues I may have. Very delighted with the service provided.

J · 3 May 2023