Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat for finding lovely tenants
We have been using Cubit and West for several years now to help us fill our properties. We have always been very pleased with the tenants they have found us and how easy they make the process! Marcus, Becky and Dan are always very quick to respond, are very helpful and friendly too. We will continue to use them in the future
Emily · 9 August 2022
Agent replied · 25 October 2024
Good morning Emily,Thank-you for your kind words about the Portsmouth Lettings office of Cubitt & West and in particular Marcus, Becky & Dan- I will be sure to pass them along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotMaddison has been amazing
Maddison has been amazing. She has been proactive and responds to my enquiries immediately. I have every confidence that she will pull out all the stops to sell my property
Sara · 12 March 2018
Agent replied · 29 December 2024
Dear Sara,Thank you for the review. I know Maddie will 'pull out the stops' for you!Kind RegardsNeil PiperOperations Director
★★★★★ 5/5
TrustpilotStaff are very helpful and lovely
Ashleigh was so lovely and friendly showing us around the flat! She has also been making the process very easy and has been super helpful with any questions or worries we have and is always prompt with her responses!
May · 18 April 2023
★★★★★ 5/5
TrustpilotKudos to Abbie Tallack and her team for…
Kudos to Abbie Tallack and her team for being pleasant working at an exceptional turn around time in providing feedback to all enquires. The process of lettings I can confirm has been smooth and stress free. Well done cubit and lettings..Oluwakemi
Oluwakemi · 9 February 2023
★★★★★ 5/5
TrustpilotIt was very good experience to view the…
It was very good experience to view the house which I was looking for few months at last I found one !!!’And lovely Tamare has been very nice, Plesent and helpful.She has satisfied all my queries Thank you so muchYou’re sincerely Omaya
MAYA · 5 January 2023
★★★★★ 5/5
TrustpilotHeidi was helpful and friendly…
Heidi was helpful and friendly especially when our deadline wasn't met. She made helpful suggestions and came up with solutions.
Mrs · 9 August 2021
Agent replied · 25 October 2024
Heidi and her team pride themselves on providing the best customer service they can. I am pleased to hear she was able to help you when things didn't go entirely to plan.
★★★★★ 5/5
TrustpilotShaun Egan was an absolute driving…
Shaun Egan was an absolute driving force in getting me and my girls over the finishing line before Christmas.We can't thank him enough!
K · 15 December 2020
Agent replied · 29 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotSeamless process
Seamless process, never a problem arranging a number of re-viewing after offer was accepted and always accommodating with various surveys. All staff friendly and always helpful.
Warren · 6 December 2025
★★★★★ 5/5
TrustpilotGood communication for estate agents.
Friendly, great communication and a near hassle free purchase. Samara in the Northend branch comes highly recommended, kept us up to date the whole way through the process, and going above and beyond on completion day. We’re be in contact in the not so distant future for the sale of my in-laws property
Allison · 24 May 2023
Agent replied · 25 October 2024
Good afternoon,Thank-you for your kind words about the Petersfield office of Cubitt & West and in particular Samara. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotFriendly, efficient service
From the outset Maddison, Robin, Nicola and Emma have been efficient and enthusiastic, responding to our requests in an unfailingly helpful and friendly manner. They have kept us in the picture with regular updates on progress. The property is now Under Offer and we are delighted to have reached this stage so quickly.
Tony · 19 May 2023
Agent replied · 25 October 2024
Good afternoon,Thank-you for your kind words about the Waterlooville office of Cubitt & West. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotGreat service from Cubitt & West!
Great service from Cubitt & West!Thank you Darren Campbell and your team for easing the process of property sale whilst I was abroad. You made the process simple and clear whilst accommodating time differences and my hectic schedule. Thank you.
NNM · 5 February 2023
★★★★★ 4/5
TrustpilotWe are in the process of selling our…
We are in the process of selling our house,and Charlotte at Horley branch has always been enthusiastic about our home from the beginning,she has been professional and fills us with the hope that our beautiful home will go to the right person, even in the middle of a pandemic,I hope that when the time comes,it's Charlotte that takes us over the line to our dream move to our beloved Scotland.
Matthewdutch · 19 January 2021
Agent replied · 29 December 2024
Dear MatthewThank you for taking the time to leave a review of our Horley branch. It is lovely read how professional and enthusiastic you have found Charlotte and we wish you the best of luck with your move to Scotland.Kind regardsBecky JenningsOperations DirectorCubitt & West
★★★★★ 5/5
TrustpilotBig Thanks
Hi, just a few words to express my thanks and appreciation to Lauren for her total professionalism in facilitating my need to rent out my home. From the off she was there when I needed to speak to her dealt with any issues I had and generally put my mind at ease. Also can I give Ciaran a shout for his help.
Mr · 25 May 2022
Agent replied · 25 October 2024
Dear Donald Thank you for your kind words about Lauren and Ciaran of our Crawley Lettings Team. I will be sure to pass your comments along. Best regardsBecky Jennings, Operations Director
★★★★★ 4/5
TrustpilotClaire and the team were great at…
Claire and the team were great at getting us through the process and achieving our asking price!
Emma · 15 December 2021
Agent replied · 25 October 2024
Thank you for leaving us your feedback! Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotGreat estate agents
Great estate agents , very helpful , quick responses, Marcus was always are go to, he made sure everything was sorted quickly if we ever had a problem at the property, and kept us updated on everything, he was brilliant.
Lindy · 19 January 2023
★★★★★ 5/5
TrustpilotExcellent from start to finish!
Excellent from start to finish!Katarina and her enthusiastic sales and legal team swiftly sold our property with friendly professionalism.They were readily available to answer queries and provided regular progress reports .We are thrilled with the whole process and outcome.
Peters · 1 April 2024
Agent replied · 25 October 2024
Hi,Thanks for your review and kind words regarding Katarina and the legal team. We pride ourselves on our professionalism and we're glad that we were able to help with the sale of your property.Kind regards,Cubitt & West
★★★★★ 4/5
TrustpilotTo Leonie and the team
To Leonie and the team. Many thanks for your time, help and professionalism in our scearch for a new home.
Ian · 11 May 2021
Agent replied · 25 October 2024
Dear Ian & JennyThank you for taking the trouble to leave a review for our Redhill office. It's great to read how professional and helpful you found Leonie and the rest of the team to be whilst searching for your new home. Kind regards, Becky Jennings, Operations Director, Cubitt & West
★★★★★ 5/5
Trustpilot5Star for Kamile & Ciaran
this review is for C&W as a whole but most importantly Kamile Asmante & Ciaran Street who dealt with us expertly throughout the gaining of our first home in RH10, both were highly professional, very helpful & an absolute pleasure to do business with in all departments.. a Massive 5Star from us.. Regards - Kelvin & Sarah. :)
Kelvin · 26 October 2022
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 2/5
GoogleVery bad costumer service. Also do not respect the costumer or tenants.Reported problems are drugged in future. Majority never been resolved. Excuse and laying is them second name.
Borislav · 11 October 2024
Agent replied · 10 November 2024
Cubitt & West always strive to provide excellent customer service to its customers and our staff genuinely did all they could to try to resolve your concerns, including visiting your property to check the repairs and the further issues you reported.
If you would like us to look into your concerns further, kindly contact customer.support@arunestates.co.uk. Thank you.
Kind regards
Cubitt & West
★★★★★ 5/5
GoogleExcellent Service provided by Shannay Hall at Cubitt and West. Professionalism and helpful. All the process went smoothly with frequent update of progression. Excellent l.
Michael · 25 November 2024
Agent replied · 9 December 2024
Hello Michael,
Thanks for your review, we're delighted you're happy with our service. We're thrilled to hear that Shannay provided you with excellent service and that the process went smoothly with frequent updates. We're here to help you move forward.
Best wishes,
Cubitt & West
★★★★★ 5/5
TrustpilotVery impressed
Very impressed. They were quick to action instructions and just get on with the job of marketing our property for renting. Very professional and a pleasure to deal with.
Rob · 19 September 2024
Agent replied · 25 October 2024
Morning Rob,Thank you for your lovely review! We're thrilled to hear that you were impressed with our quick and professional service in marketing your property for renting. It's always a pleasure to assist and ensure a smooth process for our clients. Best regards, Cubitt & West
★★★★★ 5/5
GoogleI had a fantastic experience with Caitlin from the Shirley office with my recent sale and purchase. I would 100% recommend! Always there at the end of the phone when I called and nothing was ever too much to ask. Thanks again for your efforts!
B · 11 November 2023
Agent replied · 10 November 2024
Dear b c
Thank you for your great review of Caitlin in our Shirley office. She really is an asset to the office and will always do what she can to help you with your queries. She will be pleased to read your review.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotFantastic service!
Shaun recently acted as the sales progressor during our move. His service proved invaluable in allowing us to communicate with other members of the chain. He did a fantastic job and was a great source of comfort whilst being realistic and straight. I genuinely believe the move would not have happened without his reassuring presence and voice at the other end of the phone. Fantastic service! Would highly recommend!
Suzannah · 8 January 2021
Agent replied · 29 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 4/5
GoogleFriendly, professional & effective service.
Kunal & Robert always helped in assisting with any question's I had throughout the process and gave feedback from viewings and delivered on the service they set out to give. Furthermore, they managed to find tenants with our specific criteria.
Communicating with Head Office to sort contracts out after finding tenants was also impressive and customer service was clearly high on their priority too.
Will use their service again in the future
Naeem · 13 November 2015
Agent replied · 10 November 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt & West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
