Cubitt and West Residential Lettings Croydon reviews

★★★★★ 5/5

Google

We instructed Cubitt and West to sell our mums house at the end of February and by the middle of March we had been accepted on an offer we agreed with the buyer, Paul and Maddie went above and beyond and were very professional in organising the sale for selling our mums house, we are so pleased with their services, Paul was very helpful and explained in detail very well and Maddie worked hard to negotiate in Pauls absence, we are grateful and would like to say thank you to all the team and appreciated it very much, would recommend this estate agent.

Lorraine · 26 March 2026

★★★★★ 5/5

Google

I cannot thank Mia & Maddie enough for all the help and support they have given me, especially through some very awkward times and situations throughout the sale of my house. They both have gone above and beyond supporting me, I will miss our phone calls and chats when the sale is completed. Thank you both for a very helpful and professional service throughout and I cannot recommend you both and the team at Cubitt & West enough!

D · 16 March 2026

★★★★★ 5/5

Google

Dear Team at Cubitt & West Shirley, I just wanted to take a moment to say thank you to Mia, Caitlin and Paul for their amazing job you did in selling my house. From start to finish, the whole process was handled with professionalism, efficiency, and genuine care. You made what could have been a stressful experience feel smooth and straightforward, and I’m truly grateful for all your hard work and support. I’m absolutely delighted with the outcome and couldn’t have asked for better service. I wouldn’t hesitate to recommend you to others. Thank you once again for everything you’ve done. Best regards, Aderemi Adejokun

Remi · 16 February 2026

★★★★★ 5/5

Google

I want to give a massive thanks for the team at Cubitt and West, big shout out to Mia Savva, Caitlin and Hannah after 2 months of not being able to sell my house with another agent and being frustrated. I met Mia and she brought my house to the market swiftly and within 9 days she sold it for the full asking price. Couldn’t thank the team enough. Highly recommend them to anyone in Shirley looking to sell their home.

Harry · 10 August 2025

★★★★★ 5/5

Google

To cubit and west I would like to thank Caitlin for all you did for me and Catherine it was a long search and thank you for smooth sale and dealing with any enquiry we had and dealt with and reply to us very quickly many thanks david lemarchand and Catherine Hathaway

David · 16 March 2026

★★★★★ 5/5

Google

I am pleased to say the service team was prompt and efficient. Maddie and team took time to find a property to match my financial circumstances and the area. It was a pleasure communicating with the team during the process.

Michelle · 16 February 2026

★★★★★ 5/5

Google

Highly recommended. From our early engagement, Mia and the team have been highly motivated, fully committed and remained positive to deliver on their promises. Our home was expertly presented online to ensure it stood out from the competition. Despite a challenging market, they quickly secured a buyer and negotiated an acceptable offer. Many thanks!

Colin · 20 September 2025

★★★★★ 1/5

Google

I have been so grateful to have Abbey throughout the process of renting my first ever place, she was helpful, kind and never pushy like other estate agents I have come across throughout my time of looking. When Abbey showed me the flat I was pleased and fell in love it meets all of my requirements and more. Abbey is a great estate agent and a ray of sunshine a great asset to the company you guys are extremely lucky to have such an attentive professional as a team member. I wrote this review a month ago and now my opinion has completely changed, beware first time renters, run very inefficient, unorganised and no one takes any accountability. I was told to come into the office 9:45 to pick up my keys then was told they cannot give me the keys as the landlord has to look at the tenancy, sat in a cafe till 11am when I had a removal van waiting at the property with my belongings. When I applied for the property I said I get paid monthly meaning the end of every month I didn’t get the keys till the 27th yet my tenancy started from the 26th? And I have to pay my rent on the 26th when I get paid on the 28th when I told the estate agent this I was told I would have to pay an additional £88 pounds on the day to move and for the foreseeable future for being two days late! UNACCEPTABLE who gets paid on the 26th? Ridiculous! Then to top it all off no contact with the landlord, I was told if they don’t hear from him to come at 11 collect the keys and only given one set when there are 2 tenants and was told someone would meet me at the flat to cut them, after leaving the office 3 mins later recieve a text to say the landlord will be dropping the keys NO where to be seen! And told I will have to cut them myself now I’ve had to spend 30 pound on keys and take time out of our ridiculously busy weekend to cut keys AVOID AVOID AVOID don’t waste your time or your hard earned money with this company, not worth the time of day which is a huge shame as the property is perfect. Blinds were also broken had to call someone to fix them myself! Was told it was domestically cleaned wasn’t clean even in the slightest it was FILTHY! Dust, cobwebs and spiders in the entire flat! It stunk to high heaven of only God knows what I had to buy a plug in asap as it was making me feel sick! My advice to landlord find someone else to manage your property! Spend your money on someone that is more organised and efficient.

Aaliyah · 3 October 2024

★★★★★ 5/5

Google

We would like to thank Tayla Jones for all her time and trouble. She is so very professional and thoughtful and an absolute delight to deal with - thank you so very much Sally-Anne Humber

Sally · 16 January 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Abbey Kitchener to find a rental property, and I can't recommend her highly enough. Abbey was professional, attentive, and dedicated throughout the entire process. She understood my needs and found the perfect property quickly. Abbey's support extended through every step, right until the lease was signed. Her communication was excellent, and she made the entire experience stress-free. Abbey Kitchener is a fantastic estate agent, and I highly recommend her services. Thank you, Abbey, for your outstanding work!

Hélder · 25 July 2024

★★★★★ 5/5

Google

Really enjoyed the service with Cubitt&west. Claudius was always available for a helping hand when needed talked me through the whole process although the property was sold via another colleague. Mia joined the branch later and was very active with support immediately. Paul, Caitlin i would like to say thank you for all the help over the phone. I would recommend using Claudius, Mia, Paul, Caitlin and the team Thanks again.

Chris · 6 December 2024

★★★★★ 5/5

Google

I recently worked with Shanay Hall as my housing agent, and she was amazing. She helped me view the property and always communicated quickly and respectfully. Shanay was very professional and kind. She answered all my questions and handled any concerns right away. Thanks to Shanay, I had a great experience and moved into my new home comfortably. I highly recommend her to anyone looking for a helpful and caring housing agent. Thank you, Shanay, for your excellent service!

Christopher · 3 August 2024

★★★★★ 2/5

Google

We recently sold our flat through Cubitt & West and unfortunately the experience fell far below what we expected. Our agent Caitlyn was attentive, but it didn’t translate into real progress when we needed it. …

Jordan · 16 December 2025

★★★★★ 5/5

Google

I generally keep a close eye on priorities that matter most to me, and finding a rented property was certainly one of them in such a short period of time. Throughout this process, I had regular communication with Abbey, and I truly appreciate her patience, professionalism, and consistent support. She responded to every query promptly and with kindness, never once making me feel like I was being a bother, an outstanding quality in customer service that deserves recognition. During the property viewing, we were delayed by traffic on the M25 and arrived 15 minutes late. Abbey handled the situation with grace and understanding, which really helped ease our stress. She also guided us efficiently through the process of submitting the holding deposit and completing all necessary documentation. Even on the day of key collection, when we were again running late to the Cubitt & West office, Abbey welcomed us warmly and completed all the formalities seamlessly. She handed over the welcome pack with her signature professionalism and a smile. Additionally, I want to acknowledge the friendly approach of the other staff members at the office. A special thank you to Hanna as well for her support during the process. Thank you, Abbey, for your exceptional assistance, your patience, and your consistently professional approach. Keep up the great work!

Ashwil · 17 August 2025

★★★★★ 5/5

Google

We had the pleasure of working with Tayla on securing a rental property. Tayla was very helpful and incredibly polite and accommodating. The process was smooth and easy!

Bethany · 16 February 2026

★★★★★ 5/5

Google

I had a great time finding a home - stumbled across Cubitt and West completely accidentally, but from my first viewing with them, I felt respected and listened to. I was impressed at how well my requirements and thoughts on particular flats were incorporated into future viewings I was invited to. Tayla in particular was both personable and informative, making the process simple and enjoyable. Would definitely recommend this agency!

Pigeon · 16 March 2026

★★★★★ 5/5

Google

Mia and her team did a great job selling my house, even with a tight deadline to sell, they got the property listed, sold and completed in a quick timeframe. Thank you

Craig · 16 December 2025

★★★★★ 5/5

Google

The whole process was so fast for me and Straight forward and my agent Abbey was always available to talk to listen and advise. Will use Cubitt & West moving forward in the future and definitely recommend Cubitt & West for any one who want to rent or buy a property because they are the best so far I have seen.Thank you so much .

Joy · 7 December 2024

★★★★★ 5/5

Google

I'm absolutely thrilled with the service I received from Cubbit & West! From the very first contact right through to the completion of my house sale, the communication was impeccable. They were always on hand to answer my questions and kept me informed every step of the way. Their attention to detail was truly impressive; they made sure every aspect, no matter how small, was handled with professionalism and efficiency. Thanks to their dedication and expertise, the sale of my property went smoothly and successfully, exceeding my expectations. I would highly recommend Paul Henry to anyone looking for a reliable, communicative estate agency team that genuinely cares about their clients. A massive thank you for everything!

Jr · 12 June 2025

★★★★★ 5/5

Google

Buying a house for the first time can be overwhelming and very stressfully one of the most we’ll experience lady maddie the sale assistant have been very help and very committed from the beginning of the process for us it’s just the beginning of the process and she is very helpful and polite so does ronnie who have been assisting us for advise .

Visma · 26 March 2026

★★★★★ 5/5

Google

I recently purchased a house through Cubitt & West in Shirley, and I couldn't be happier with the service provided by Danni, Paul and the rest of the team. Their assistance throughout the entire process was exceptional. They were incredibly helpful, knowledgeable, and always ready to address any concerns or queries I had. Their professionalism and dedication made the whole buying experience smooth and stress-free. I highly recommend Cubitt & West, especially Danni and Paul, for their outstanding support and expertise.

Georgina · 16 December 2023

★★★★★ 5/5

Google

Abbey was absolutely brilliant. She was there from the very start showing us around the rental property, all the way through to handing us the keys to move in. She made the process very easy for us and kept us informed about what was happening and what the next steps were. She was professional throughout, easy to share concerns with and a lovely person all round. Thank you :)

Kausar · 25 June 2024

★★★★★ 5/5

Google

The service provided by Tommy was exceptional. He was very professional and very understanding in what we were looking for. As first time buyers, we weren't too sure of what to ask about - but were guided through the process so generously by the Sales Team. Little things like taking my partners' number if I wasn't available and checking up on us to see if further assistance was required was above and beyond - Cubitt and West's service is the most tailored service we've experience. Thanks again Tommy!

Muhammad · 17 October 2023

★★★★★ 5/5

Google

I used Cubitt & West to sell my house and had a great experience. Paul and the team kept me informed at every stage and offered empathy when I was panicking that the house we were trying to buy through another estate agent was going to fall through. I felt like they really cared about us and our situation, and it made the whole process less stressful. I would definitely use them to sell a house in the future.

Emma · 17 October 2023