Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a first time buyer, I greatly appreciated Tom, Laura and Nish for all their help and support and for making this a very smooth process. I really had no idea where to start with the process and they helped hold my hand throughout the whole process and helped me secure my first home. I would highly recommend.
Tafadzwa
T · 10 November 2020
Agent replied · 9 November 2024
Hello, Thank you for taking the time to leave a review. Best wishes,
Cubitt & West
★★★★★ 5/5
GoogleTom was fantastic at getting my purchase to completion. Highly recommend
A · 11 November 2019
Agent replied · 9 November 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt and West
★★★★★ 5/5
TrustpilotFriendly
Friendly, helpful and really seemed knowledgeable of the local market
Ana · 19 November 2025
★★★★★ 5/5
GoogleIn searching for a property in the Purley area we have been speaking with Oliver Munro who has been incredibly helpful. He is always proactive booking viewings and sends through some fantastic properties for us to look at. Would highly recommend!
Alexandra · 10 November 2022
Agent replied · 9 November 2024
Dear Alexandra
Thank you for taking the time to highly recommend our Purley team, especially Oliver. We make every effort to help people find their dream property and we hope you have been successful in your search.
I will pass on your positive review to Oliver and best wishes for the future.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleFriendly and helpful staff especially Tom and Faisal
Shakil · 11 November 2019
Agent replied · 9 November 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt & West
★★★★★ 4/5
GoogleC&W were great. They contacted me on a regular basis regarding new properties. Oliver was my main point of contact and was always available.
Shuma · 10 November 2022
★★★★★ 5/5
GoogleMe and my husband have had a great experience with Cubitt and West .
Oliver our sales consultant has been great he is always polite very helpful.
Albania · 10 November 2023
Agent replied · 9 November 2024
Dear Albania
Thank you for leaving a positive reply about Oliver in the Purley branch. He will always do his best to help you out and we will be sure to pass on your comments to him.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleMolly, Joanna, Tom & the team were excellent throughout the process, we were lucky to have such a responsive team, that really went through the highs and lows of the selling experience with us. Definietly recommend the team, thanks again for all of your hard work.PositiveProfessionalism
Anna · 10 November 2021
Agent replied · 9 November 2024
Dear Anna
It is great to hear about your experience with Molly, Joanna, Tom and the team at our Purley branch. They love to provide the best possible service to customers and were very delighted to receive such positive feedback.
Your recommendation is also very much appreciated.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleWe had a viewing on the weekend and I'd just like to say how happy we were with the service given by Oliver. He answered every question that was put to him and was very attentive. Thanks again!
Craig · 10 November 2022
Agent replied · 9 November 2024
Dear Craig
Thanks for taking the time to leave a review about Oliver. We are glad you got a great service and will pass on your comments to him.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 1/5
GoogleNot great at communication / responding to online requests
Cycles · 13 September 2024
Agent replied · 11 January 2025
Unfortunately, we are unable to identify you as our customer from the name provided. Please contact customer.support@arunestates.co.uk to provide your full name, so that we can investigate your experience.
Thank you
Cubitt & West
★★★★★ 5/5
GoogleExcellent experience with both Tom and Molly. They made the sales process smooth, stress free and efficient. Appreciated both of their professionalism and honesty throughout. Thanks again and will certainly turn to them for future advise.
Ashwin · 10 November 2022
Agent replied · 9 November 2024
Dear Ashwin
Thanks for taking the time to post a positive review about your experience with Tom and Molly at our Purley branch. They both have years of experience and strive to get you moving.
We will be sure to pass on your comments and wish you well for the future.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleVery happy with the service that i received from Cubitt & West when selling my property in Purley, would use them again
Costa · 10 November 2023
Agent replied · 9 November 2024
Dear Costa
Thank you for leaving a great review about the Purley branch and we are glad you were happy with the great service they provided you. We will be sure to pass your comments onto them. Good luck in your new home.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 5/5
GoogleGreat company. Very efficient and professional! Highly recommend
Tracy · 11 August 2024
Agent replied · 9 November 2024
Hello Tracy,
Thank you for taking the time to leave a review. We're honoured to hear that you would recommend our services to others.
Best wishes,
Cubitt & West
★★★★★ 5/5
GoogleLucy and Tom at C&W Purley managed a tricky and challenging sale very well for me. It was a tough process through no fault if their own, and they acted in a responsive and effective manner throughout. The team are all personable, knowledgable and communicative, which was much appreciated!
Steve · 11 November 2019
Agent replied · 9 November 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt and West
★★★★★ 5/5
GoogleLucy, Tom, Graham and all the other staff at the Purley office have been absolutely amazing. They worked really hard on selling our property, were always helpful and gave advice and guidance when requested. Always returned calls and emails and I would have no hesitation in recommending them.
Hannah · 11 November 2019
Agent replied · 9 November 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt & West
★★★★★ 5/5
GoogleReally friendly bunch. Very professional and helpful. When the purchase of a property became difficult they helped which was good.
Fahad · 10 November 2023
Agent replied · 9 November 2024
Dear Fahad
Thank you for leaving a great review about the Cubitt & West team at Purley. We will be sure to pass on your comments to them.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 1/5
GoogleTerrible company to deal with. I have dealt with a number of agents over the years and this has to be the worst..... I have never written a review before but felt compelled to say something to help others avoid my misfortune. I will never ever deal with them again. It is a shame as they were recommended by someone who was my friend... they are no longer! If you have the miss fortune of coming across this agents then watch out Good luck I hope you do not have to find out for yourself.
Conor · 13 January 2019
★★★★★ 5/5
GoogleIf I could give 10 stars I would... Lucy and Tom at the Purley branch have been absolutely amazing. They've made what can sometimes be an incredibly stressful experience very pleasant. They are a very professional team and I would highly recommend working with them.
Rebecca · 11 November 2019
Agent replied · 9 November 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt & West
★★★★★ 5/5
GoogleAll the staff were extremely friendly and professional. I can’t fault them, they kept me up to date throughout the whole process and found a buyer for our property within 10 days. Couldn’t rate them high enough, efficient and helpful.
Maddie · 10 November 2020
Agent replied · 9 November 2024
Dear Madeleine
Many thanks for taking the time to leave a review of our Purley office. It is a pleasure to read how friendly and professional you have found them.
Wishing you all the best in your new home.
Kind regards
Lee Crane, Regional Managing Director, Cubitt & West
★★★★★ 5/5
GoogleThe team at the Purley branch are a fantastic, enthusiastic bunch who are happy to go the extra mile to give the best level of customer service! No surprise with Tom Scola in the lead - a great guy!!
MF · 10 November 2020
Agent replied · 9 November 2024
Dear Martin
Many thanks for taking the time to leave a review of our Purley office. I am delighted to hear that you were so pleased with the level of service Tom and the team provided, and i know they will appreciate your review.
Kind regards
Lee Crane, Regional Managing Director, Cubitt & West
★★★★★ 4/5
GoogleOliver from Purley branch was so helpful towards our house hunting & very professional. Thank you so muchPositiveResponsiveness, Quality, Professionalism
Bahee · 10 November 2022
Agent replied · 9 November 2024
Dear Bahee,
Many thanks for taking the time to give Oliver of our Purley branch such a great review.
Oliver prides himself on providing the best possible service to his customers and was delighted to receive such positive feedback.
Best regards,
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleCompetitive prices and a friendly team, couldn’t recommend more!
Emily · 10 November 2022
Agent replied · 9 November 2024
Dear Emily
Thank you for leaving a review about our Purley team. Your recommendation means a lot to them.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleRating only, no written review.
Selvin · 11 September 2026
Agent replied · 11 October 2026
Thank you for your review Selvin. We really appreciated your positive review of Cubitt & West Purley.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5022
★★★★★ 1/5
GoogleRating only, no written review.
Derek · 11 August 2026
Agent replied · 11 October 2026
Thank you for your rating and we are sorry if you were dissatisfied with any aspect of the service that you received from us.
Should you wish to discuss your experience in more detail, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Thank you.
Kind regards
Cubitt & West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.