Trusted Agent profile
★★★★★
82 reviews across 1 platform
49 Lower Addiscombe Road, Croydon CR0 6PQ
Benson and Partners's Croydon office at 49 Lower Addiscombe Road is rated 3.5 out of 5 across 82 reviews on 1 platform, including 82 Google reviews rated 3.5. Checked 9 October 2026.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleI would like to say that I had a positive experience working with the agent Karolina Gwozdz fron Benson& Partners. She is serious, reliable and professional.We were supported throughout the transaction with professionalism and perseverance until completion. I recommend it with confidence. Many thanks.
2/5
GoogleNever trustworthy agency owner... i got cheated , he took the leaving month rent promising that i will get my rent difference for the days left , n' i had to ask so many times and 4 months later came up with a complete diffrnt story , so basically dont pay the last month rent when u have your deposit with then , u will never get your money back ...so doggie they are ...
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1/5
GoogleVery unprofessional service. Made an offer to rent a flat and was then assured by the agent that we had secured it. After three days of waiting to provide the deposit but not being given any details by Benson & Partners, we were informed that unfortunately the landlord had decided to rent to a different tenant. By this time we had cancelled viewings for other flats. Terrible communication bordering on misinformation.
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5/5
GoogleKarolina was very to nice us during the whole process of renting our place! Thanks a lot
5/5
GoogleKarolina is a very friendly and professional agent
5/5
GoogleExcellent service provided by Karolina, which helped us secure a great flat. Karolina kept us up to date at every stage of our application and was great throughout the process in general. We are very happy in our new home. Thanks!
5/5
GoogleHelped me find my perfect home. Thank you Hitesh and your team for your professional service.
2/5
GoogleNot impressed with this agent. The rep was friendly enough when they too on our house, but then the contact stopped. If I wanted to know what was going on, I needed to call them for viewing feedback. Their agents didn't pass information between them and in my view, were not representing my property in the best way for a sale. Would not recommend to others.
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5/5
GoogleI stumbled upon this estate agent a few years a go and have never looked back. The staff are super friendly, knowledgeable and always willing to go the extra mile to help. In my experience they can be trusted to do a professional job at competitive prices. I would highly recommend them.
5/5
GoogleJust sold my property via Beson and Partners was very happy with the service, Mr Martin the sales manager who i dealt with kept his word and delivered what he has promise. Would strongly recomment this estate agent for all your property sales. They have kept me updated thoughout the process. They have maintain the professionalism.
5/5
GoogleThe house agent was incredibly professional, attentive, and knowledgeable throughout the entire process. They made sure to understand my needs and preferences, providing me with options that truly suited my lifestyle.
1/5
GoogleMy experience with them has been horrendous. Do not trust them. Horrendous service, unfair and will scam you. They refuse to communicate properly and will make up any excuse to get away with anything. I regret ever having dealings with them and don't normally write reviews but feel the least I can do it try prevent others having the same problem.
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1/5
GoogleExtremely unprofessional, unethical letting agency. Have not dealt with a worse agency in the last 5 years. Despite repeated requests, they don't care or bother to maintain the property once you have rented it. Would strongly advise to give this agency a miss
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5/5
GoogleIt was a pleasure collaborate with Karolina,very professional and polite. She was very good on communicating what needs to done. Great at her job.
5/5
GoogleKaroline you are a rare gem. Your support is fantastic. Making my family moving home so simple and stress free. Within 7days all done
1/5
GoogleAbsolute rubbish estate agents won't follow through with anything asked. Won't fix things when asked. Apparently only one of them can do anything all the others are just there for show. They lie, avoid fixing things and pretend there's no staff available
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1/5
Googlevery unprofessional. got as far as a second interview and they didnt even have the professional decency to inform me I was not succesful, or even return my call to inform mr after I had called to get some information/feedback.
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5/5
GoogleBenson & Partners offer an excellent service, All the staff are very professional and friendly. I would recommend them for al your property needs
1/5
GoogleReally bad service - Been chasing them for over 3 days now to let an apartment now but everytime I am promised a Calback in 10 mins. Never Let with them!! 0 on Service and commitment!!
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1/5
GoogleNever ever ! They are lie, don’t provide a copy of the contract even after you chasing them 100times. I left an official complain the manager never came back to me .
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5/5
GoogleI have the best experience with Karolina, she was very helpful and very kind!
1/5
GoogleThis company knowingly steals copyrighted images from other , far more reputable agents, then refuses to take them down on request. Time will tell, whether they are willing to pay for the usage.
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1/5
GoogleUnsatisfactory customer service
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5/5
GoogleExtremely helpful and guided us expertly and with compassion throughout the process of selling our late mums property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Benson and Partners's Croydon office has 82 reviews across 1 platform: 82 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Benson and Partners is rated 3.5 out of 5 across all 82 reviews, and 3.5 out of 5 on Google from 82 reviews, checked 9 October 2026.
Benson and Partners, 49 Lower Addiscombe Road, Croydon CR0 6PQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.