Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAwful service and extremely rude and insulting agents. They mislead about getting back to you with more information and when you call back and ask for details they very rudely refuse to talk to you. Poor work ethic and absent customer service. Not worth purchasing a property through those people as you can't trust them.
Alina · 16 June 2020
Agent replied · 15 June 2024
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
★★★★★ 5/5
GoogleBuying our first house was super stressful but Steven Bakare made it so much better. We love our new home and I couldn’t thank Steven and Romael enough
Definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
Mia · 24 August 2021
★★★★★ 5/5
GoogleGareth Witter has been absolutely brilliant! I would most definitely recommend him to let out your property. He is attentive to your every request and always find a solution to resolve problems! Great guy!
Shukki · 16 June 2021
★★★★★ 5/5
GoogleExcellent service. Esteban was very helpful and professional.
I have used with other agents before, but with no doubts he is one of the best.
Very organised, informative and a pleasure to work with. I would highly recommend Barnard Marcus
Thank you!
Maria · 17 June 2018
★★★★★ 5/5
GoogleThe best experience with the agency. They help me to get my house and they did all process. Thanks to Ronneil Dormer. Great agent and fantastic person.
Oscar · 16 June 2022
★★★★★ 5/5
GoogleSharone is amazing, very efficient.
B · 16 June 2020
Agent replied · 15 June 2024
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
★★★★★ 1/5
GoogleHad a viewing and asked the agent why they were selling and he became indignant and asked why I wanted to know! He clearly has an attitude problem and I will not deal with this branch again and I would suggest you avoid them unless you like dealing with rude and unpleasant agents.
David · 16 June 2020
Agent replied · 15 June 2024
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
★★★★★ 5/5
GoogleExcellent and professional service received from the lettings team and Dayna was amazing! I will definitely be using their services in the future and would recommend to family and friends.PositiveResponsiveness, Professionalism
Charlotte · 24 August 2021
★★★★★ 5/5
GoogleSharone worked really well with me. She was very patient and took her time to explain things to me. Before her, I had another advisor who was referred to me through my friends, and they didn't really explain a lot of information to me and I felt overwhelmed. Sharone also helped me pick out a really good insurance policy which I was sceptical about but unfortunately I had to claim during coronavirus and the process was so easy and I got my payment quickly. I am glad she helped arrange all this for me.
Thank you so much for all your hard work and effort! I really appreciate it. I will definitely recommend you to my friends and family.
Shaumia · 16 June 2021
★★★★★ 5/5
GoogleExcellent and professional service received from the lettings team and Dayna was amazing! I will definitely be using their services in the future and would recommend to family and friends.PositiveResponsiveness, Professionalism
Charlotte · 16 June 2021
★★★★★ 1/5
GoogleThey are not professional at the work they do, the worst estate agents i have ever dealt with. I had agreed on a property they had on for rent and I had given them my bank details to take a deposit and hold the property, but they had come back to me saying property had already been let, this was weeks after I agreed on the letting, so I am left without a property to go to next month.
Goban · 16 June 2021
★★★★★ 5/5
GoogleDayna was great. She showed me the place after hours, responded to queries on time and provided me with all the information I needed.
Karanja · 16 June 2022
★★★★★ 5/5
Googlewould like to say a very big thank you to ronneil
for helping me to rent a property with no stress, really good communication, answer for all questions and always happy to help, excellent service highly professional, a very positive experience dealing with this company, ronneil and gareth witter made the whole process enjoyable, i couldn’t have asked for better thanks ronneil,
i’m extremely happy to recommend them to friends and family.
9JA · 16 June 2022
★★★★★ 5/5
GoogleRonneil helped me out a great deal. Il be able to move into my first place while managing my businesses as where I was located before was hell. The process was quick. Communication was good. Even on his off days he maintained a level of communication which he didn’t need to. Really pleased. Professional and I will be referring all I know to him and dealing with him throughout my renting duration.
Subscribe · 16 June 2022
★★★★★ 1/5
GoogleAn absolutely awful branch of Barnard Marcus and gives the whole company a bad name!
As a buyer you should avoid at all cost, they will lie and cheat you and be boastful that they did so.
Alongside they are super unresponsive to emails and never return your calls, they will also blame you for not responding. According to these ‘experts’ 3 weeks is too long in a global pandemic to secure a mortgage, even though you can’t get an appointment for 4 weeks from application and banks are constantly changing their criteria.
They put properties back on the market whilst you are in the middle of purchasing them without even telling you and are super happy with themselves when they cause everything to fall through, so close to the completion.
The worst of them all is Romael, who is there residential sales manager, who is literally the rudest most arrogant person you will ever have dealings with. He does not know how to interact with other human beings or even how to relay bad news that he has caused. In fact he thinks he is doing a wonderful job messing with people and has no remorse what so ever- In his words “ I have no obligation to you ( buyer) only the seller, and I have done a great job as I have got them more money.” No apologies, no communication, literally has no compassion whatsoever.
Stay well clear of them as they are sneaky scammers, who have no problem stabbing you in the back, whilst they laugh.NegativeResponsiveness, Quality, Professionalism
Francesca · 24 August 2020
★★★★★ 5/5
GoogleWe recently bought our first house and the assistance and guidance provided by Rebecca Southwell, my mortgage consultant, has been nothing short of outstanding. She went above and beyond to get this deal done. The connect and responsiveness has been exemplary. Rebecca's ability to keep her calm and deal with the complexity helped us get through this! A big thanks!
ALHAD · 16 June 2023
★★★★★ 5/5
GoogleWith great pleasure I would like to share my experience with Bernard & Marcus I was in search for a house with a budget Mr Ronneil & His Manger Gareth witter helped me find a Good place within a short span of time they were very friendly and I felt comfortable with their services they were presided and quick in their work I will definitely recommend their services
Naveen · 16 June 2022
★★★★★ 5/5
GoogleBarnard Marcus were extremely helpful during all stages of the buying process of my first property. Would recommend!
Angharad · 20 August 2023
Agent replied · 15 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlex and the team at Bernard Marcus were amazing and efficient throughout the entire advising, booking and viewing experience. Would definitly rate them and recommend their services.
FLAVIA · 17 June 2018
★★★★★ 4/5
GoogleAfter initially having no success from another agent i switched to jason and his team at the thornton heath branch.
Although it proved a hard sell they worked tirelessly to achieve the end aim.
Special praise goes out to danny thorpe who was relentless in getting the job done and his approach and sense of humour even when things were not going to plan made a hard process a lot easier and bearable.
Thanks guys
Garry · 17 June 2018
★★★★★ 5/5
GoogleDayna was excellent - she found me a lovely new flat & processed everything quickly. Would recommendPositiveResponsiveness, Professionalism
Rosie · 16 June 2021
★★★★★ 5/5
GoogleMy appointment was with Ronneil and together with Gareth Witter, they did a great job in helping me find a flat within what I thought was a short notice. The paper work was smooth with no stress at all and they were very responsive. They will be my go to people anytime and anyday.
Judy · 16 June 2022
★★★★★ 5/5
GoogleSheraine, is helping us buy our new home. She is great! So patient and accommodating. Always has our best interest at heart. I can’t rate her high enough. Your truly an asset to your branch Sheraine!! Keep up the good work.
Sadia · 16 June 2023
★★★★★ 5/5
GoogleRonneil, has exceeded my expectations I terms of his commitment dedication and focus. He communicates patience and empathy. I was genuinely impressed by his efforts and drive. It would be remiss for me to exclude Gareth Witter from any due praise
Daniel · 16 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
