Barnard Marcus Croydon reviews

★★★★★ 1/5

Google

Avoid if you're looking for a rental through Barnard Marcus PART ONE. Everything is made into a huge faff and staff are rude. I locked myself out in my slippers , no phone, no payment method. Had to go to my neighbours to use their Google and phone to ring BM. Only to speak to a rude advisor who said they wouldn't be able to give my key without ID. How am I meant to have ID when I'm locked out with nothing???? You ask for every document under the sun at the time of rental, there is certainly documents you can use and things you can ask to verify my identity. Even my name is enough, how would I know what name to make up to match your system if I wasn't the tenant. Staff refused to bring the key over despite it being a 4 minute ride, I don't believe for a second no one had a car to use. Luckily my neighbour had a car and drove me to the office. The whole ordeal was so unnecessarily tedious and no one could even fake empathy. Which is a reoccurring trend with all maintenance and SECURITY issues. You're not doing me a favour by giving me the spare key - you're doing the service that you're paid to provide. I've paid 27k to date to live in this cesspit, the least you can do is help and not make it such a massive inconvenience and be rude about it. I don't ever message about small maintenance, there's so much that happens day to day that I fix myself as I know it'll take eons to get help. Every issue I've raised has been a big deal that I can't fix or afford yet you always air my emails and ghost me. You say people are coming for appointments and no one shows and no one contacts. The only things I have reported in the last 18 months have been serious issues and the response has been unacceptable: - A sewage leak in the garden, flooded the whole garden and biohazard waste was not properly removed. My personal items were used and contaminated - brooms and mops were used and left behind, no substitutes given. Which I then had to dispose of. - Someone tried to BREAK IN to my garden and kicked a massive hole in my door and busted the lock. I'm a single woman living alone, not only was that a scary experience to happen on its own but it was exasperated by BM not taking it seriously. I had to repeatedly call the phone line to beg someone to be called out to lock my property and protect my belongings. - The garden fence is precariously balanced on some crumbling brickwork. Every time there was strong wind it would fall lower and lower until it collapsed. I didn't use the garden for the whole time I lived there as it was such a crappy environment to be in, biohazard pun intended. The fence issue was reported by the neighbours on the other side, I reported it, it was left for months until the other neighbours had enough and came to my door to complain and ask for the landlords number directly. It put me in an awkward position with the other neighbours as they thought I wasn't reporting it and didn't care.

Avasarala · 27 July 2024

★★★★★ 5/5

Google

Mo helped us secure our mortgage about a year ago and made the whole process so much easier than we expected. He broke everything down in a way that was easy to understand and was always approachable and easy to talk to. Mo struck the perfect balance between being personable and professional, and he even helped us negotiate on the purchase price of properties, which was a huge bonus. We’d happily recommend Mo to anyone looking for a great mortgage advisor.

Emre · 31 December 2025

★★★★★ 5/5

Google

Stefanie Naraine was an absolute professional. She and her team took my case very seriously and in less than a week I got my dream house. I must thank Anton as well for taking the time to find me a befitting flat. Barnard Marcus has amazing letting agents like Dayna who swiftly came to welcome me. Stephanie also gave me a surprise welcome gift with healthy nibbles and vouchers and important first week things to get started. God bless you guys and may you continue to support people with their housing needs.

Hanah · 16 April 2024

★★★★★ 5/5

Google

My parents recently relocated to Croydon and found all the staff at Barnard Marcus, especially Jed, to be very helpful and friendly while also being professional and prompt. The past year wasn't the best time to be buying and selling property, but Jed was reassuring and realistic throughout, and the team overall made significant efforts to keep things moving and ensure everyone was well-informed. Estate agents often don't have the best reputation but our experience with Barnard Marcus was really positive.

Claire · 16 April 2024

★★★★★ 5/5

Google

Our experience with Barnard Marcus estate agents, especially Jed, was truly remarkable. Jed made the whole house-hunting journey feel like a breeze. He took the time to understand what we were looking for and patiently guided us through the process. With his help, we found our dream home without the usual stress and hassle. I couldn't recommend Barnard Marcus and Jed more if you're in need of a friendly and dedicated estate agent. Thank you Jed and Barnard Marcus!

Johan · 16 April 2024

★★★★★ 5/5

Google

Scot, Aalliyah & the rest of the team were brilliant in helping me purchase my first property. Their communication was fantastic through a complicated sale with lots of hurdles to overcome. Would recommend their services for anyone looking to buy or sell.

Alexander · 12 September 2026

★★★★★ 5/5

Google

Shoshana has been brilliant handling our letting and such a nice person too :)

Joe · 16 March 2026

★★★★★ 5/5

Google

Thank you for going above and beyond throughout the entire process. The team was extremely professional and accommodating, and the completion candle was a lovely personal touch. From our first viewing with Tarin to the constant communication and support from Jed, everything ran smoothly. As first-time buyers, the whole experience was seamless and stress-free, and we couldn’t be happier with how we were supported.

Nicole · 16 February 2026

★★★★★ 1/5

Google

Very poor and unprofessional service from Barnard Marcus in Croydon. Between themselves and ASPI homes, there was an extreme lack of communication, and dishonesty from one of the parties - would love to find out which party. We were informed that our offer was accepted, paid our holding deposit and provided all necessary documentation. ONE WEEK before we were due to move in, we were told sorry, other arrangements have been made. No reason, no assistance and no further guidance provided. We are pretty much left homeless as notice was given in our current home when our offer was “accepted”. Neither parties have showed any assistance or offered any help to their major fault. We were just told “we will send you back your holding deposit”. I don’t want my holding deposit back, I want a house to live in and rent. Absolutely appalling service. 0 stars if I could.

Tayla · 29 August 2025

★★★★★ 5/5

Google

Shoshana was brilliant. Great communication

Festus · 26 March 2026

★★★★★ 5/5

Google

I recently bought a property through the agency and the support through sales progression was brilliant. questions were always answered and i never had to wait for communication. Jill in particular was very helpful and proactive in getting things resolved - really helped to ease stress.

Leah · 16 March 2026

★★★★★ 5/5

Google

Great Estate Agents, Especially Afie who has been my go to agent, dedicated and organised, has gone above and beyond to help me find my Home 5 stars to Alfie 🤗😃 …

Kenny · 15 March 2025

★★★★★ 5/5

Google

I recently purchased my house through Barnard Marcus. They provided a great service. All departments from the sales and progression teams were helpful, professional, and responsive. It is always a challenging time however they were always on hand to navigate through. Big thanks to Jed and particularly Carla.

Sean · 23 June 2024

★★★★★ 5/5

Google

After having some issues with previous agents I was happy to come on board with the rental team here. Shoshana especially was incredible. Really attentive and found me someone quick and a perfect profile what I needed. Grateful to her and the team.

Joanna · 16 February 2026

★★★★★ 5/5

Google

Bought once through them and sold twice! Always a lovely team who are quick to respond and have definitely gone above and beyond more than once to get the sale through. Shout out to hannah and jill on the latest sale :)

L · 16 February 2026

★★★★★ 1/5

Google

Anton Harvey is an arrogant individual who we had the displeasure of dealing with when we let a property. The property was actually listed with another BM branch, even though it was supposed to be with this one. The lady from the branch we contacted had to constantly chase and ask Anton for keys to show us the flat, as he was loath to let her deal with the property as she wasn't from 'his' branch. She dealt with delays, bullying tactics and anger from Anton which made us uncomfortable on her behalf. On move in, he gave us a non working key and when mentioned he was sarcastic and insinuated I wasn't using it properly. After snatching it off me and trying it himself he had to agree it was faulty. We find him unpleasant and rude to deal with. He thinks that tenants are beneath him and is generally a bit of a bellend. The property was overpriced and poorly maintained.

K · 16 April 2024

★★★★★ 4/5

Google

Branch manager Carrie at the East Croydon branch was the deciding factor in which we chose Barnard Marcus over other estate agents in the area. We were impressed by her preparation, organisation and friendly approach. She made us feel special and felt like she was on our side in the sale of our property. At the same time, she was honest with us and managed expectations. Carrie was extremely proactive throughout the process and dropping off documents by hand was a nice touch. It is very clear that she is the driving force behind the team. The viewings part of the process was ok. We dealt with several guys from the branch at this stage. At times we felt communication could have been better. Particularly when it came to arranging viewings - we weren’t asked what days suited us before bookings were made and we weren’t sure which agent was turning up and when. Feedback of viewings consisted of a short email write up and on one occasion a short phone call. Having said that, Barnard Marcus secured us a very good price for our property especially considering the housing market at the time. The worst part for us was at the tail end of the process. We felt extremely pressured by the sales progressor. It was very clear that they were on the buyers side. We do appreciate our sale dragged on (no fault of Barnard Marcus or our own) and that they were trying to get the sale over the line, however It felt that they struggled to manage the buyers expectations which led to us feeling extremely stressed at times around situations that were out of our control. Overall we were happy with Barnard Marcus dealing with the sale of our property and would recommend.

Tom · 16 April 2024

★★★★★ 1/5

Google

Awful experience with this location and company in General from start to finish! No accountability, as stories did not match those of the landlords and was just basically passing the buck, with blatant disregard for the contract. Over 1 week past the security deposit repayment date, and not even an apology. My advise is to save yourself from the additional headache, as agencies are meant to ease the process and not complicate. Trying to find the silver lining but there is none for this place. Sorry.

James · 27 December 2024

★★★★★ 5/5

Google

Anton Harvey was amazing, he was really professional and a hard worker, often calling out of hours because he had been busy but was conscientious and wanted to make sure he got back to me. Anton was always extremely personable and lovely to deal with. Anton had the difficult task of getting our tenants signed up just before lockdown and he did everything possible to ensure it all went to plan. Thank you Anton for all your help, for finding us lovely tenants and making sure it all went through. MargPositiveResponsiveness, Quality, Professionalism, Value

Margaret · 13 June 2020

★★★★★ 5/5

Google

A huge thank you to Mo Almasri for helping us buy our first house! He was an absolute legend throughout the whole process. Mo didn't just handle the mortgage side of things; he really looked out for us at every stage of the purchase. He was super approachable, easy to talk to, and worked incredibly hard to make sure we got the best deal possible. We’d happily recommend him to anyone looking for a top-tier advisor.

Srinivasan · 8 January 2026

★★★★★ 5/5

Google

I chose Barnard Marcus to sell my property as I knew they'd get the job done. Thanks to Kelly, Jed and the rest of the team for making it happen, and thanks also to Carla who did a great job when things got stressful.

Kim · 16 April 2024

★★★★★ 5/5

Google

I m very happy with the service at the agency. They have been proactive and I had a buyer quickly. Hannah and Jill I worked with were very helpful. I highly recommend them.

Anna · 16 March 2026

★★★★★ 5/5

Google

Carrie and the team (esp. Tony) were excellent during my recent sale through Barnard Marcus. Incredibly helpful and hard working throughout the process and excellent communication at every stage as well. I would thoroughly recommend working with Barnard Marcus.

Alex · 16 April 2024

★★★★★ 1/5

Google

Worst agency EVER! DAYNA and ANTON. We gave our notice, paid in advance, to move in on 20th of July and they kept delaying.. on 25th of July (today) they just don't answer the phone. The day before they said they were waiting for the landlord. DAYNA had all the documents since the begining of the month, went on holidays and didn't pass the information to her coleague ANTON. Anton took a week and half to process the documents and references and till today didn't gave us an answer. Super unprofessional. I do not recommend their services.

Sofia · 16 April 2024