Barnard Marcus Croydon reviews

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Exceptional Service from Charlotte & Hannah, Barnard Marcus Croydon I would like to express my sincere appreciation to Charlotte and Hannah at Barnard Marcus Croydon for the exceptional service and support they gave me throughout the sale of my late father’s property. This was not a straightforward transaction. As the property formed part of an estate, there were complications and unexpected delays along the way, including matters outside the estate agent’s control. Throughout all of this, Charlotte and Hannah remained professional, patient, responsive and genuinely supportive. Charlotte’s communication was outstanding. She kept me informed, responded quickly whenever I needed assistance and continually helped to keep the transaction moving. There were times when the process became stressful and frustrating, but I always felt that Charlotte was doing everything she reasonably could to help get the sale successfully over the line. Hannah was equally professional and supportive. It was very reassuring to know that there was such a strong and dependable team behind the sale. What impressed me most was that I never felt like I was simply another property transaction. Their approach was personal, caring and professional from beginning to end. After everything involved in this sale, reaching completion was a huge relief. I am genuinely grateful to Charlotte and Hannah for the part they played in making that happen. I am now dealing with another estate property matter, and if that property becomes available for sale in the future, I would have absolutely no hesitation in returning to Charlotte and Hannah at Barnard Marcus. Thank you both from the bottom of my heart. Your hard work, patience and kindness have been greatly appreciated. Highly recommended. Five stars without hesitation.

S · 28 September 2026

★★★★★ 1/5

Google

It seems that an experience of discrimination was a systemic issue with this branch. Three years ago I had the misfortune of dealing with the previous branch manager. He was actively discriminating against people on low incomes. This was in the form of blocking viewing and ignoring chasing. My previous tenancy lasted 14 years so you can't argue that I wasn't a good tenant and he knew this. When I did eventually confront the discrimination he was obnoxious, arrogant and unapologetically firm about his stance that I could not view properties. Fast forward three years and my daughter has just told me about a conversation she had with Shoshana Cooksley. It started positively. There was no attempt to block a viewing, however she requested income levels far from proportional for the rent being asked once she discovered my daughter's income status. This was much more indirect and insidious, but amounted to blocking my daughter from viewing or applying for the property she was enquiring about. It's sad that this branch still think this an acceptable practice. Even sadder that people like Shoshana Cooksley are unable to think about the bigger picture. What looks good on paper doesn't equate to a good tenant. The laws are changing very soon and when they do this won't fly. This practice is driving homelessness, how these people sleep at night astonishes me. In answer to the estate agents response. It's an entirely accurate reflection of the behaviour of two different staff members 3 years apart. You are fair from inclusive and it's not an allegation, and given Lucy wasn't there she doesn't be able to refute it. I would like to think you'll learn from this review but I very much doubt it until someone reports the practice within this branch to the redress scheme you are registered with. Rather than calling reviewers liars, perhaps correct your policies in line with discrimination laws relating to housing .

Vicki · 12 August 2026

★★★★★ 5/5

Google

I am now happy n my lovely new home(moved 16th june 26 ) introduced and sold to me by Alfie Metson _ I cannot recommend this guy highly enough - why? He was obviouslly genuinely interedsted in finding out what I wanted and then finding it for me - he was friendly and relaxed but totally professional, I never fet pressurisedd in any way if I did nt like a property Althugh I asked to see the property I bought quite a few times he was always as relaxed and willing to find a date that was convenient for me while also fitting in t his busy viewing schedule - when I was concerned about the prooerty being too small,he immediately came up with several useful practical suggestions - one of which overbed cupbard unit listing 2 different suppliers - I followed up on this and i am really pleased with the result - until a few years ago I had built my own property portfio of more than 30 properties so i am very familiar with different qualities of agent - and i would say Alfie is the best i have ever met and he should go far in this profession or in fact any other as while being totally professinal he is also ambititious and interested in getting a good result for his client - Thank you Alfie

Angela · 12 August 2026

★★★★★ 5/5

Google

Hannah and her team - Alfie and Joe - handled the sale of our property really well. They worked really hard with prospective buyers at viewings and with follow up. Would recommend. The office are also great with rentals too - as a Landlord I have happily used them for over a decade now.

Susy · 12 August 2026

★★★★★ 5/5

Google

I recently acted as the buying agent via my Company WelcHome International on a transaction where Hannah represented the seller, and I couldn't have asked for a better counterpart. Hannah is professional, proactive, and maintains excellent communication throughout the entire process. Her local knowledge of the East Croydon market is evident, and she played a key role in ensuring we reached a smooth completion. I look forward to working with her again!

Pietro · 10 January 2026

★★★★★ 5/5

Google

I viewed a property with Taran and Jed on Wednesday, and I was really impressed with the service. They were incredibly helpful taking the time to answer all my questions and explain everything clearly. Both were very polite and professional, which made the whole viewing experience pleasant and stress-free. I really appreciated their friendly attitude and genuine willingness to help. Based on this experience, I wouldn’t hesitate to arrange another viewing or recommend Barnard Marcus.

Daisy · 29 November 2025

★★★★★ 5/5

Google

Barnard Marcus Croydon is truly an Estate Agent when it comes to buying and selling a property. They are professional in what they’re commissioned to do. Once signed up to sell or buy , one will be kept updated every step of the way until the ultimate result achieved!

Jenny · 12 June 2026

★★★★★ 5/5

Google

Extremely pleased with their service. From start to finish, the whole team are professional, very efficient and responsive. With regular viewings and update reports along the way, they keep you in the loop and react very quickly when offers come in. Highly recommend! Thank you to the sales team, especially Jed and Tony and the sale progression, Jill for all your hard-work!!

V · 16 February 2026

★★★★★ 5/5

Google

We recently worked with Mohammad Almansari as our mortgage advisor, and the experience was nothing short of excellent. From our very first meeting, he was professional, knowledgeable, and incredibly patient, taking the time to explain every step of the mortgage process in a way that was easy to understand. What truly stood out was his commitment to finding the best mortgage solution for our needs. He was always available to answer our questions, no matter how small, and consistently went above and beyond to ensure everything moved smoothly and on time. Thanks to Mohammad Almansari, we felt confident and supported throughout what could have been a very stressful process. We wouldn't hesitate to recommend him to anyone looking for expert mortgage advice with a personal touch. Thank you again for helping us secure our home!

Michelle · 29 August 2025

★★★★★ 5/5

Google

I had an outstanding experience with the Barnard Marcus Croydon branch throughout the whole letting process. From start to finish, the team demonstrated exceptional customer care, always responsive, and genuinely helpful going above and beyond! A special shout out to Fintan Mchugh, who I communicated with most frequently. Their professionalism, expertise, and friendly approach made the entire process smooth and stress-free. I wouldn’t hesitate to use this branch again in the future and will confidently recommend Barnard Marcus to anyone with property-related needs. Truly a super excellent service! Thank you team!

Zakaria · 29 August 2025

★★★★★ 5/5

Google

I had a really positive experience with Barnard Marcus when buying my first home. Everyone I dealt with was friendly and helpful. Mo sorted my mortgage and he was an amazing support throughout the process; always happy to answer questions and explain things to me. Jed and Hannah were great and Jill was an absolute star who worked so hard to get the sale through. I received a lovely welcome pack upon moving in which was a really nice touch. Thanks to all!

Laura · 29 August 2025

★★★★★ 5/5

Google

I’ve just completed on purchasing a flat. The team, especially Alfie and Hannah, were a great support throughout the process. After missing out on another property in the building complex and knowing my keen interest, they were amazing at alerting me when this property came up a few weeks later, which I’m extremely grateful for

Char · 16 February 2026

★★★★★ 5/5

Google

I can’t recommend this estate agency enough, especially thanks to the outstanding support from Joe. After having a really disappointing experience with another agency, I was feeling stressed and uncertain about the whole letting process. From our first conversation, Joe immediately put my mind at ease. He was reassuring, professional, and genuinely cared about making things right for me. Joe made exceptional decisions throughout to ensure everything went smoothly. He took the time to clearly explain each step, kept me informed, and even handled communication with the landlady on my behalf. The introduction was seamless, and I felt confident and comfortable moving forward thanks to his involvement. His dedication and attention to detail truly went above and beyond. If you’re looking for a trustworthy and supportive agency, I highly recommend this one, and be sure to ask for Joe!

Latoya · 26 May 2025

★★★★★ 5/5

Google

I had an outstanding experience with the Barnard Marcus Addiscombe branch throughout the selling process. From start to finish, the team demonstrated exceptional customer care, always knowledgeable, responsive, and genuinely helpful. A special thank you to Jed and Alfie, who I communicated with most frequently. Their professionalism, expertise, and friendly approach made the entire process smooth and stress-free. I wouldn’t hesitate to use this branch again in the future and will confidently recommend Barnard Marcus to anyone with property-related needs. Truly a super excellent service!

Linda · 12 May 2025

★★★★★ 5/5

Google

Although our sale didn’t progress in the end due to our onward purchase falling through and us deciding to stay, Jed was brilliant throughout the process and we’re very grateful for the communication and support throughout the intended sale.

Rachel · 12 May 2026

★★★★★ 5/5

Google

An excellent estate agent to deal with , highly professional and I had good experience on buying a house for my son. They were extremely good from start to finish especially Jed, Thomas , Hannah and yes the great Mohamed , mortgage advisor. They were very personal in dealing with the case . Completed well ahead of time with their coordination and cooperation .

Gopikrishnan · 29 August 2025

★★★★★ 5/5

Google

I highly recommend Barnard Marcus Estate Agents following a very positive experience purchasing my first property. Tony John provided excellent support throughout the process, and I sincerely thank him for his professionalism. I also extend my thanks to Sharone Balarajah for delivering an outstanding mortgage service tailored to my needs. I look forward to working with them again.

Dhilan · 16 October 2025

★★★★★ 5/5

Google

Really great experience renting with Barnard Marcus Croydon. Shoshana was fantastic, really responsive and efficient, I was able to move in just a week from placing my offer which was massively appreciated - thank you!

Charlotte · 13 April 2026

★★★★★ 5/5

Google

Azfarul was amazing, very informative and honest. Would 1000% recommend him and the team they placed us in our new lovely home very seamlessly and efficiently

Radlyn · 12 June 2026

★★★★★ 5/5

Google

Big thanks to Alfie for showing me round to view a couple of properties over the weekend, he’s a really nice guy who is very honest and easy to get along with, anyone looking to buy in croydon I would recommend going to him.

T · 11 January 2026

★★★★★ 5/5

Google

I had a great seamless settling down experience with Barnard Marcus, moving to a lovely flat in south croydon. Charlie in particular did an outstanding job helping us in our home move. I had plenty of questions to ask but charlie was even available out of office hours to respond which helped me to move faster. On the day when the keys were taken over, i had a friendly welcome from Barnard Marcus along with some ameneties of gesture in our welcome pack. Thank you Charlie and the entire team of Barnard marcus in croydon office.

Richard · 27 November 2024

★★★★★ 5/5

Google

Excellent service provided by Joe Streetley. Showed me a few places And was always professional and responsive

Kwamina · 12 June 2026

★★★★★ 5/5

Google

Brilliant service from the team at Barnard Marcus Croydon. Had my home on the market with another estate agent for months and didn’t make any progress, then got in touch with Banard Marcus and now it’s sold. Really impressed with how proactive they were with finding a buyer. They were with me all the way through it, very friendly professional and communicative. A few of them who really stood out were Alfie Metson, Hannah Mcalpine, Jed Peerless and Jill Parry. In all honestly the whole team were amazing, just wish I could remember all of theirs names! Thanks again to all of you at Barnard Marcus! All the very best! Emmanuel

E · 16 February 2026

★★★★★ 1/5

Google

Avoid if you're looking for a rental through Barnard Marcus PART ONE. Everything is made into a huge faff and staff are rude. I locked myself out in my slippers , no phone, no payment method. Had to go to my neighbours to use their Google and phone to ring BM. Only to speak to a rude advisor who said they wouldn't be able to give my key without ID. How am I meant to have ID when I'm locked out with nothing???? You ask for every document under the sun at the time of rental, there is certainly documents you can use and things you can ask to verify my identity. Even my name is enough, how would I know what name to make up to match your system if I wasn't the tenant. Staff refused to bring the key over despite it being a 4 minute ride, I don't believe for a second no one had a car to use. Luckily my neighbour had a car and drove me to the office. The whole ordeal was so unnecessarily tedious and no one could even fake empathy. Which is a reoccurring trend with all maintenance and SECURITY issues. You're not doing me a favour by giving me the spare key - you're doing the service that you're paid to provide. I've paid 27k to date to live in this cesspit, the least you can do is help and not make it such a massive inconvenience and be rude about it. I don't ever message about small maintenance, there's so much that happens day to day that I fix myself as I know it'll take eons to get help. Every issue I've raised has been a big deal that I can't fix or afford yet you always air my emails and ghost me. You say people are coming for appointments and no one shows and no one contacts. The only things I have reported in the last 18 months have been serious issues and the response has been unacceptable: - A sewage leak in the garden, flooded the whole garden and biohazard waste was not properly removed. My personal items were used and contaminated - brooms and mops were used and left behind, no substitutes given. Which I then had to dispose of. - Someone tried to BREAK IN to my garden and kicked a massive hole in my door and busted the lock. I'm a single woman living alone, not only was that a scary experience to happen on its own but it was exasperated by BM not taking it seriously. I had to repeatedly call the phone line to beg someone to be called out to lock my property and protect my belongings. - The garden fence is precariously balanced on some crumbling brickwork. Every time there was strong wind it would fall lower and lower until it collapsed. I didn't use the garden for the whole time I lived there as it was such a crappy environment to be in, biohazard pun intended. The fence issue was reported by the neighbours on the other side, I reported it, it was left for months until the other neighbours had enough and came to my door to complain and ask for the landlords number directly. It put me in an awkward position with the other neighbours as they thought I wasn't reporting it and didn't care.

Osiris · 30 July 2024