Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI sold my property through Bairstow Eves Shirley and can't speak highly enough of Sam, Siobhon and Luisa. Sam's professionalism and local knowledge shone through and from the very start I had great confidence in them finding a suitable buyer. I dealt with Siobhon and Luisa from there who were great at arranging the viewings and dealing with any negotiations. We had some challenges along the way including Covid but Siobhon and Luisa were great, a special mention going to Luisa for her huge help in getting things over the line. A big thank you from me to all of you and I certainly will not hesitate in pointing family and friends your way in the future. Josh
Josh · 11 November 2020
Agent replied · 10 November 2024
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleA truly professional service and team effort. Every stage of our sale was clearly explained, we had time to ask questions and sound out ideas and concerns, nothing was ever too much trouble. The whole team worked tirelessly, including after hours to push through the sale of our property. We really felt the team had our best interests and we could put 100% trust in them. Fantastic!
Special mention to Samantha who sold our last house 15 years ago, we were delighted she was able to help us again. Her depth of knowledge of the market, locality and pricing is second to none. Easy to approach, always available and easy to talk to, we trust her advice.
Thank you also to Luisa who helped us complete our move in difficult circumstances. There was never a problem that Luisa couldn't solve!
We would strongly recommend Bairstow Eves Shirley.PositiveProfessionalism
Tracey · 11 November 2020
Agent replied · 10 November 2024
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe have just brought a property with Bairstow Eves, our main point of contact was Siobhan who was fantastic. She was available whenever we needed her, provided thorough advice and guidance and kept us updated throughout. She ensured to chase all parties involved in order to reach out completion date.
Siobhan went the extra mile for us and we would recommend her to everyone.
Thank you again!
Hollie · 11 November 2022
Agent replied · 10 November 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing services - Specially the branch manager Siobhon was very helpful and supportive. She ensured the process of buying the house gets quicker and smoother without any hassle.
I must recommend them.
Wasif · 12 December 2024
Agent replied · 10 December 2024
Many thanks for the great recommendation, 5* review and your kind words Wasif. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy sincere thanks to the whole team at Bairstow Eves in Shirley, they are the absolute Dream-team. Initially we dealt with Sam who is so kind and professional and who made us feel so at ease and confident that we had picked the best Estate …
Sally · 17 April 2024
Agent replied · 10 November 2024
It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
★★★★★ 5/5
GoogleThey were amazing from start to finish, dealing with what turned out to be an incredibly drawn-out sale process. Special thanks to Siobhon, who never gave up on it and even managed to keep the buyer when it looked like we'd lost them. Very highly recommended!
Jamie · 17 April 2024
Agent replied · 10 November 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLuisa at Bairstow Eves in Shirley was brilliant from the moment our property went on the market. She kept us informed every step of the way and worked really hard with our buyer to get the best possible completion date that suited everyone. The whole team at Bairstow Eves in Shirley are great and we picked them because when Sam initially did our valuation she made us feel really good about our property which instilled us with confidence that they would get us the right buyer. Even though Siobhan did not deal with our sale she always passed on messages for us and was always welcoming when we visited the branch. My husband and I would highly recommend Bairstow Eves and their marketing and professionalism is second to none. We needed a quick sale and they delivered and we are now settled and happy in our new home thanks to the team at Bairstow Eves in Shirley.
Martin · 12 November 2019
Agent replied · 10 November 2024
Thank you for your kind words in regard to the service you received from the local Bairstow Eves team. I will ensure these are passed to them. Kindest regards, Mark
★★★★★ 5/5
GoogleWould like to say thank you to Tenaha for supporting and finding us our first home. Tenaha was nothing but supportive and communicated throughout the whole process keeping us updated and answering all questions we had.
Thank you!!!!
Cameron · 15 July 2024
Agent replied · 10 November 2024
Thank you for taking the time to leave us this amazing 5* review Cameron. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleDid a fantastic job. The property sold promptly. They were very professional. Samantha gave me confidence from our first meeting because she new the area very well. This meant that we left the keys with them and they did most of the viewings themselves. Many thanks to Samantha and Siobhon.
David · 11 November 2023
Agent replied · 10 November 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI would honestly recommend these guys to anyone looking to sell their home... We have been so lucky to have our sale & purchase through them this time round (",) Right from the start when Sam came to value our place, then through the sale and purchase with Siobhan and Luisa they have honestly been amazing always knowing where we was and on top of everything even though we have probably drove them crazy I cant believe how quick the process has gone!! After a really bad experience previously with another agent I wouldn't even consider using anyone other than Bairstow Eves (Shirley)... MASSIVE Thank You Guys For Everything x
Sammie · 12 November 2018
Agent replied · 10 November 2024
Thank you for taking the time to leave this wonderful 5 star review. The team at strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with the entire team at the branch.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleI have come across not 1 of the best but the best estate agent (Shirley) that you can think of. You very different from the high street mentality
Its not the estate agent but the specific staff (Dorinda , Siobhon and Sam)who made the whole difference .
You are thoroughly customer focused , helpful , open , informative , professional and overall welcoming
My case was handled by the wonderful super Siobhon , even a million thanks will not be enough to show my gratitude and thanks
even though i am a buyer and i am not paying for the service , she was always there for any question at any part of the day
Dorinda did my mortgage total efficient and a great negotiator and Sam overall in charge
You are the best agent I’ve ever dealt with. Your customer service, responsiveness, dedication, patience and
resilience are outstanding. You were friendly, cheerful and reassuring the whole time and easy to get hold of any time needed
You are the best !!!!!
Raj · 12 November 2018
Agent replied · 10 November 2024
Thank you for taking the time to leave this wonderful five star review. The team at Bairstow Eves at the Shirley branch strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your purchase. I will make sure your review is shared with the entire team, many thanks and best wishes in settling in to your new home. Sarah
★★★★★ 5/5
GoogleOur chain was a rather complicated one, long with many up and downs (mostly due to my solicitors). Luisa was excellent at keeping the chain calm and rational during a pretty tense and stressful wait for exchange and completion.
She was constantly in touch during periods of uncertainty and knew where in the process everyone was in the chain. When we got closer to deadlines she was good at keeping everyone informed and not promising dates/times until we were certain they could be met. I’m sure she also took the brunt of the complaints about delays and worked with us to resolve issues as quickly as possible despite us being the buyers and giving them no commission.
I cannot comment on their competitiveness regarding fees but can definitely vouch for their attention to detail and communication. Thank you Luisa!
Scott · 12 November 2018
Agent replied · 10 November 2024
Thank you Scott for your fantastic 5 star review. It's wonderful to read that you were kept fully informed and up to date throughout the process by Luisa and the entire Shirley branch team of Bairstow Eves estate agents. Kind regards, Sarah.
★★★★★ 5/5
GoogleFantastic to receive this feedback from a customer:
“Bairstow Eves have been extremely efficient from start to finish, they managed to sell our house very promptly in a relatively quiet period and even when our initial buyers pulled out they were straight on the case to find a suitable replacement. It’s been a very lengthy process with lots of issues along the way and they have helped us resolve every single one of them. Siobhan in particular has been amazing, she is not only professional and personable, she also went that extra mile to make sure that we finally got over the line. If it wasn’t for her then I’m not quite sure whether it would have all happened on time. Thank you to Siobhan and the rest of the Bairstow Eves team, having sold through them for the second time now I wouldn’t hesitate to recommend them to anyone who was looking to sell or buy.”
Ewan · 12 November 2018
Agent replied · 10 November 2024
Hello Ewan, Thank you for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves, Shirley team were once again able to provide their proven, 5 star service!
★★★★★ 5/5
GoogleI dealt with Luisa who I found was fantastic. She was in contact with me all the time. Keeping me updated and was lovely throughout. Chasing all involved to ensure I completed.
Her customer service was 100% .
Definitely went the extra mile and would recommend her to everyone.
First time I ever wanted to buy a gift to say thank you.
She is a credit to Bairstow EvesPositiveResponsiveness, Professionalism
Susie · 11 November 2021
Agent replied · 10 November 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe chose to use Bairstow for their local presence and were not disappointed. We had more than 30 viewings scheduled before the house even posted online and Sam, Luisa and Siobhon were excellent getting these all completed. Luisa took the lead and helped us select the most suitable buyer and was excellent throughout the entire process. Cannot fault the service and would recommend Bairstow Shirley to sell your propertyPositiveProfessionalism
Colin · 11 November 2021
Agent replied · 10 November 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleLuisa Picciano is the best Sales person we have come across and we have sold many houses in our life. She exceeds expectations, is very professional in everything she does and gets the job done. Our sale was very difficult (well it was lower down a small chain that was difficult) but Luisa left no stone unturned until it actually happened. She deserves a medal 😊😊PositiveResponsiveness, Professionalism
Maureen · 11 November 2021
Agent replied · 10 November 2024
Thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSmooth and easy experience from he agents and most importantly, very helpful. All thanks to Ivo Krastev 🙏🏿 …
Mr · 21 February 2025
Agent replied · 11 April 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHi There
Massive shout out to James, Jake and Sam, really friendly, professional and really going out of their way to support the sale of out house.
Real genuine people with the knowhow which is so often lacking nowadays.
Highly Recommend Them, A+++.
Ben · 11 November 2023
Agent replied · 10 November 2024
Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleMy husband and I recently purchased a property in the Shirley area. Siobhon was incredibly helpful during the process. When we weren't getting answers through our solicitor, she spoke directly to the vendor and their solicitor to resolve. We wanted the property cleaned before we moved in and this was organised swiftly and little stress for us. Thank you for all your Siobhon. It really made a massive difference.
Caroline · 12 November 2019
Agent replied · 10 November 2024
Thank you for taking the time to leave us your wonderful review! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
★★★★★ 5/5
GoogleI sold my house recently through Bairstow Eves Shirley office who secured a very good buyer with 2 weeks time.
A special thanks to Siobhon and Sam for their wonderful service right from the start to finish. They were absolutely proactive and delivered a quality professional service to me and I would certainly recommend them to others.PositiveResponsiveness, Quality, Professionalism, Value
Arun · 11 November 2021
Agent replied · 10 November 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently bought a new hone throught Bairstow Eves Shirley and Siobhon and Samantha were brilliant throughout, they were professional and happy to help at all times. If I was to move again I would use Bairstow Eves as I'm confident they would assist throughout the process until completion- thanks again!
Sam · 11 November 2022
Agent replied · 10 November 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleWe have just completed a purchase of a property through Bairstow Eves. Siobhan and her team were exceptional. Siobhan is not only exceptionally professional she is also a joy to talk to. I have no hesitation in saying that if you are purchasing or selling with Bairstow Eves Shirley you will have no complaints. Thank you thank you thank you.PositiveResponsiveness, Quality, Professionalism, Value
Karen · 11 November 2020
Agent replied · 10 November 2024
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleI have been so impressed by the service I have Received from Bairstow eves on the purchase of my house. I will Definitely be using them again in the future. Siobhan has been outstanding with her communication and her professionalism. I’m very happy with the service I received.
Katy · 11 November 2022
Agent replied · 10 November 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to Sam and the team! House sale now completed. I have been kept up to date every stage of the way, very professional service and I would highly recommend Bairstow Eves.PositiveQuality, Professionalism, Value
Jennie · 11 November 2023
Agent replied · 10 November 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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