Trusted Agent profile · Croydon

Bairstow Eves Selsdon reviews in Croydon

4.9

★★★★★ Excellent

111 reviews across 1 platform

182-184 Addington Road Selsdon, South Croydon, CR2 8LB, CR2 8LB

Bairstow Eves's office in Croydon, at 182-184 Addington Road Selsdon, is rated 4.9 out of 5 across 111 reviews on 1 platform, including 111 Google reviews rated 4.9.

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4.9 / 5

111

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Croydon office, from every platform, shown as written. First names only.

5/5

Google

Its been a lengthy process but we finally saw a light at the end of the tunnel and completed the purchase of our new home on 31st October 2019. I would like to thank the team at Bairstow Eves, Selsdon branch and in particular the very very helpful Sales Manager, Alison. She has been of great help throughout our purchase. Very kind, caring and patient person. I found her to be very attentive in ensuring that we were kept well informed on the progress. Me and my family would like to truly thank her for showing such great professionalism in her work and for all the help that she has provided. It has been highly appreciated.

Pre · 24 October 2020

Agent replied · 23 October 2024

Wonderful to read Pre that you had a fantastic experience with our local Bairstow Eves team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.

5/5

Google

Chole is the best sales I have ever met, she is proactive, considerate, professional, very very helpful during our purchase process. She helps us to chase all related parties, solicitors, brokers etc. 5 star!

DongFang · 25 October 2019

Agent replied · 23 October 2024

DongFang, thank you for your glowing comments. I'll ensure your comments are passed on, best wishes, Mark

5/5

Google

Recently had some viewings lead by Bairstow selsdon. Very friendly staff, Alison in particular has been amazing. I called her for some extra advice and she couldn’t have been more helpful and such a friendly lady to talk to. Very happy with our experience

Home · 26 May 2024

Agent replied · 23 October 2024

Home with Mrs K thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

House buying and selling is very stressful as you know, and so having a well versed agent with an approachable nature is very important. And so I would like to acknowledge Chloe, from Bairstow Eves Selsdon, for seeing me through this process. The service I received was exceptional and so I rate Bairstow Eves Selsdon with 5 stars. If you want to be seen as an Individual, rather than a mass number, then I would recommend this agency for your journey to your new home.

Caroline · 25 October 2019

Agent replied · 23 October 2024

Thank you Caroline for your detailed, kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot

5/5

Google

I would highly recommend Bairstow Eve in Selsdon because they are extremely helpful to me. They are professionals, They are a great team. Alison, was the estate agent that dealt with me, she was brilliant, she has gone above my expectations by chasing my solicitor, buyers solicitors and also help me with the questions and send them for me by email. She even check the property to see if it is ok because it is vacant. Alison , well done , I really appreciate your help from the bottom of my heart . You do not let me feel down despite the challenges we have from completing on time. You are great keep it up. Lola saka

Lola · 25 October 2019

Agent replied · 23 October 2024

Dear Lola, Congratulations on the sale of your property. The team aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will share this review with Alison and everyone involved at the branch. Kind Regards, Sarah

5/5

Google

Nicki, Alison and Chloe assisted us with our house sale. They are very professional and knowledgable about properties and the selling and buying process. They are really helpful and answered our questions, their communication was excellent throughout the sales process and they responded quickly. We could tell they know what they are doing,. We trusted them 100%, and they are really nice to deal with. Bairstow Eves also has access their other estate agents so you can easily register for buying properties with them and they do all that for you. I wouldn't hesitate to recommend Bairstow Eves and we are delighted with the service we received.

Sonya · 25 October 2019

Agent replied · 23 October 2024

Hi Sonya, I'm delighted to read of the professional and effective service you received throughout your house sale and that the team at Bairstow Eves earned your great 5* review. and recommendation. Best wishes, Tracey.

5/5

Google

Excellent customer service throughout, by the Agency. Alison has been very helpful, supportive and professional. I cannot rate her highly enough.PositiveResponsiveness, Quality, Professionalism, Value

E · 24 October 2021

Agent replied · 23 October 2024

Many thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

To Whom It May Concern Concerning the sale of my Inglewood flat. The sale took place over the period from 6th October 2017 to 12th February 2018 (Completion date). I am of the opinion that the reason it took more than 4 months for the sale to be completed was the number of questions (outside the standard ones), for example regarding Ground Rent (which is not applicable to the flats and should have been immediately obvious to the solicitors), and to the extremely tardy responses to these questions, particularly by Concept Property Management Ltd. (who nevertheless charged £390 for a “Management Pack” which had been estimated to be around £190). Also, when requested for information regarding the flat’s cavity wall insulation, Concept took around 3 weeks to inform the solicitors that they were unable to provide the information. I would rate my solicitors as close to average. They got there in the end, but I feel that they could have done much more to push for quicker answers to questions and queries raised by the buyer’s solicitors in order to expedite the sale. In complete contrast to the above, my Estate Agent, Bairstow Eves in Selsdon, was a shining example of the way in which property sales should be conducted. Thanks to the Branch Manager, Ms Nicky Jackson, who was of invaluable help in completing the many forms necessary for the transaction and, particularly, my Case Co-ordinator, Ms Chloe Gledhill, who really did push all parties for results and was mostly responsible for the successful achieving of completion on the agreed date. My strongly held opinion is that had it not been for the frequent pressing of the other parties by Ms Gledhill, the agreed Completion date would have been missed by some time. My gratitude to Bairstow Eves of Selsdon who I unhesitatingly recommend to other sellers. Francis Gration.

Francis · 25 October 2018

Agent replied · 23 October 2024

Good Morning Francis, thank you for taking the time to leave us with your excellent 5* review of the great service you received from Bairstow Eves in Selsdon. Whilst it was very unfortunate that you experienced difficulty and delays with solicitors, I am pleased to see that Nicky and the team were invaluable in helping push the transaction forward to achieve the agreed completion date and went above and beyond. Thank you also for your kind recommendation. Best wishes, Emma.

5/5

Google

Nicki, Alison and Chloe are a brilliant team at Selsdon Bairstow Eves who have helped us with the sale of our property and in record time. They are all extremely professional, helpful and knowledgeable about the market and properties in the locality. From start to finish they have managed the sales process giving us regular updates and following up with the relevant parties involved to ensure that everything stays on track. The communication is excellent throughout and nothing is too much trouble. They are genuine and work with you to make the process happen as quickly and stress-free as possible. I would highly recommend Bairstow Eves in Selsdon. They know what they are doing, are great to deal with and are heads and shoulders above their competitors. (We have used one other estate agent locally in the past and they weren't good at all. Another also came round to give us a quote and they were lax and unprofessional).

Mark · 25 October 2018

Agent replied · 23 October 2024

Thank you Mark for taking the time to leave us with your kind words and excellent review of our dedicated Bairstow Eves team in Selsdon. It was great to read that the staff were all extremely professional, helpful and knowledgeable and delivered excellent communication. It sounds like the branch earned each one of those 5 stars. Best wishes Emma.

5/5

Google

Bairstow Eves were recommended to me by someone who had used them before. I wasn't disappointed. They were situated very close to the property I was selling but I was located elsewhere and couldn't conveniently visit the property. So apart from having an in-depth knowledge of the local market, they were impressively helpful and accommodating is assisting me with all sorts of additional tasks to do with the general upkeep of the house while it was on the market. The overall service went well-beyond what one might expect from a normal agent.

Anne · 25 October 2018

Agent replied · 23 October 2024

Thank you Anne for your 5* review of our Bairstow Eves team in Selsdon. It is great to see that our team were recommended to you by a previous client and that you were not disappointed with this recommendation and that you would yourself, recommend our team to others. I am pleased to read that you had such a great experience and I will, of course, make sure your kind words are forwarded to the local team. Best wishes, Scott.

5/5

Google

Chloe was helpful and professional all the time. It was a lengthy and stressful time for us. But Chloe kept us informed even during the lockdown.

Enamul · 24 October 2020

Agent replied · 23 October 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.

5/5

Google

The service we received made us buying the property so easy . Chloe kept us informed all the way . Very glad Chloe was assigned to the sale .

Andrew · 25 October 2019

Agent replied · 23 October 2024

Thank you Andrew for the great 5* review. Best wishes, Lucy

5/5

Google

Amazing and very helpful service we received from Alison, she was extremely supportive to our needs. Thank you so much 😊 …

Chloe · 12 December 2024

Agent replied · 10 December 2024

Many thanks for the great 5* review and your kind words Chloe. Best wishes, Lucy, Customer Relations.

5/5

Google

Fantastic service, Alison is so efficient extremely polite and professional. So helpful with our needs😊 …

Cheryl · 24 October 2021

Agent replied · 23 October 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

First time buyers Chloe and the team was there from start to finish to make it as easy as possible.

George · 25 October 2019

Agent replied · 23 October 2024

Hi George, It's great to see that the team were once again able to provide their proven 5 star service. Thank you. Best wishes, Sarah

5/5

Google

Chloe was friendly and helpful, and provided great service, attention to detail and insight throughout my property purchase. Thanks!

Brian · 25 October 2019

Agent replied · 23 October 2024

Thanks Brian for the wonderful 5* review ! It's great to see that Chloe and the Bairstow Eves team once again provided a professional, helpful and friendly service. Best wishes, Lucy.

5/5

Google

Excellent service! Can’t thank Chloe enough for all her hard work in our difficult situation. Will always recommend

Louisa · 25 October 2019

Agent replied · 23 October 2024

Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott

5/5

Google

Alison and Chloe have been just fantastic through my entire sale process, they have made everything so clear and easy to understand and I wouldn't hesistate in recommending Bairstow Eves to friends and family. Thank you so much for all your hard work, it has been a pleasure dealing with you throughout this entire process.PositiveResponsiveness, Quality, Professionalism, Value

Dan · 24 October 2021

Agent replied · 23 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

4/5

Google

Chloe was helpful and kept us updated when selling our house. Thank you.

Eileen · 25 October 2019

Agent replied · 23 October 2024

Hi Eileen, Thank you for the great review I'm happy to hear you received very good service from Chloe. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks, Sarah

5/5

Google

Alison was lovely and friendly and really helpful! Very good service.

Debbie · 25 October 2019

Agent replied · 23 October 2024

Thank you Debbie for your 5* review!

5/5

Google

Nicky is hardworking and efficient. They get the job done.

Sandy · 25 October 2019

Agent replied · 23 October 2024

Thank you Sandy for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch. Best wishes Emma

5/5

Google

Chloe at Selsdon Bairstow Eves made our dreams come true! She was incredibly professional from the very first day. Prompt responses, answers to all of our questions and truly having both the buyer and the seller in mind. Couldn't recommend her enough. Thank you for everything!PositiveResponsiveness, Quality, Professionalism, Value

Marta · 24 October 2021

Agent replied · 23 October 2024

Many thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Alison and Nicki who run this branch have been as determined and as professional as anyone can ask.... I've recently sold my fathers property with his power of attorney and they could not have done more to help us and him who were now some distance away.... many many thanks and sincerest best wishes for the future :) :)

Cliff · 25 October 2017

Agent replied · 23 October 2024

Thank you for the great 5* review. I am pleased to see that you benefited from the passionate, dedicated and personal approach taken by Alison, Nicki and the entire team at the Selsdon branch of Bairstow Eves Estate Agents. Kind regards, Sarah

5/5

Google

I can't praise Chloe enough. Efficient,supportive and helpful. From start to finish she updated me through out the process, even when I was abroad for most of the time. Thankyou for a very smooth sale.

Nursel · 24 October 2022

Agent replied · 23 October 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

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