Trusted Agent profile · Croydon
★★★★★
890 reviews across 2 platforms
2-3 The Exchange Purley Road, Purley, Croydon, CR8 2HA
Bairstow Eves's office in Croydon, at 2-3 The Exchange Purley Road, is rated 3.4 out of 5 across 890 reviews on two platforms, including 280 Google reviews rated 4.8. See how it compares with other estate agents in Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
1/5
TrustpilotSly, money grabbers
My experience was a short one with Barstow (Sutton branch) when I simply asked to view a property. Confirmed I have my own AIP and without asking she goes on to try and sell me their services. I didn't agree to any financial consultation but they set one up anyway. I said I didn't need it and wasn't able to view the property without one. The fact they don't even ask and just set it up is so sly. Wouldn't recommend for anyone let alone a first time buyer.
5/5
TrustpilotI am so grateful to Shanna for her enthusiastic help
I sincerely thank Shanna Seaton for her help.She took her time to help me when I needed it most, genuinely resolving my problems and attentively listened to my needs.
5/5
GoogleRefreshing and brilliant to deal with , Thomas Wright in the Purley branch has been a pleasure to speak to and always ready to help. He couldn't have been more accomodating , I work in estate agency myself and I haven't come across many people as helpful as Tom . Keep up the good work mate, would highly recommend your services to anyone looking the rent on the area.
Thank you for your fantastic 5* review of your experience with our dedicated team and for the recommendation. Best wishes, Lucy.
1/5
TrustpilotIf I could leave zero I would
If I could leave zero I would! We recently moved into a rental properrenting threw these cowboys! We've had nothing but problems, first no gas safety checks were conducted, major leak happened from bathroom to the kitchen leaving us with no power, could we get hold of anyone? No! We are left with major damage to our belongings and currently looking for somewhere else to move to! I also feel fro the landlord are they aware that this property is managed by such con artists!
1/5
TrustpilotWe had a very disappointing experience with Walthamstow Bairstoweves
We had a very disappointing experience with Bairstow Eves in Walthamstow.
5/5
TrustpilotCroydon, George Street
My partner and I are now renting a lovely property mainly thanks to Doug, the chap who led the viewing. Communication was excellent and he helped us navigate every twist and turn.
2/5
TrustpilotI have used Bairstow Eves (Croydon…
Very poor service I have used Bairstow Eves (Croydon Branch) for a number of years to help provide a “fully managed” property service of my flat.During this time, I have had many different property managers assigned to me. The changes to the property managers were only communicated once I sought a resolution to a query or problem.The tenancy renewal process is also ineffective and poor given the lack of consistent communication and service. Emails are not responded to until several follow ups and escalations are made.
5/5
GoogleI would like to Highly Recommended Julie (letting Manager) and staff - for their kindness, professionalism, empathy...
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleReally good service from Luke. Everything went smoothly and he was so helpful at every stage of the process. Would recommend!
Hello Sytze, thank you for this wonderful 5 star review for Luke and the team at Bairstow Eves in Purley! I am so pleased to read that throughout the process, Luke ensured everything went smoothly and offered you help whenever you required. Best wishes, Maryjane.
1/5
TrustpilotContract Should Be Illegal
I could write an essay on how bad this company is. Essentially once you sign the contract, you have 14 days under law to cancel, but after that period you have to give them their money. They were badgering me to get my flat on sale for a holiday period, and then they missed the holiday period with their sales event to get it online. Said it would have taken x3 weeks to take the photos and get it online. So I said give me back the keys, as I want to do some extra bits (new hob, lights, breakfast bar). Then I went to purple Bricks who had it online in 2 days, and told Bairstow Eves "I don't care if I have to pay you, I want nothing more to do with you". And complained. So their internal complaints service decided that it was my fault it wasn't online in time because I was holding it up by doing extra work. Even though I had the emails proving the opposite. So then I went to the Ombudsman just to waste more time, and asked them a simple question "When does the contract end?" To which they replied "We can't tell you because we're not legally trained". Then they sent me the code of conduct that the Ombudsman writes which is the legal framework that estate agents write their contracts against. And Bairstow Eves sent an illegible page in response, and said if I signed it I should understand it. So if they (all parties) can't answer a simple question like that, how are members of the public meant to have a full understanding of it? Especially when it mentions duration of the contract is in section 3 (of the estate agent's contract) - then you look for it and it goes: section 1,2,4,5,6,7,8.The bottom line is - they get your signature, and then they can go golfing or whatever else they get up to, and they're legally entitled under British law to their money once you sell with another agent, or find a buyer.* And everything else that's meant to represent consumer rights is a farce. *In terms of finding the buyer: they say they've always got people on the books even before it goes online. That even when another agent finds a buyer, it was them. That they might have told a spouse or sibling who informed your buyer. That if you find a buyer yourself and don't use another agent for two years, there's no way of proving it was you that found them, but the marketing period is indefinite. Even if the contract states the marketing period is for 5 months or so, it will still state it's indefinite at the same time, and they state that from the moment you've signed they've already got interested parties. Etc, etc.
4/5
GoogleLoved Ivaylo’s work ethic, he’s a great agent, on top of his game and quick on his response. Just overall an incredible and honest individual. Much Appreciation on helping us find a home ❤️
DeeDee, thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter our first meeting with Luke we knew he was going to sell our house for us. He did just that and more, his enthusiasm getting quality houser buyers through our door was outstanding. He has kept us informed of what's happening every step of the way. We are very pleased we decided to sell our property with Bairstow Eves Purley.PositiveResponsiveness, Quality, Professionalism, Value
It is brilliant to read another glowing review of our local team, thank you for taking the time to rate us 5*'s. Kind regards, Scott @ Customer Relations
1/5
TrustpilotBairstow eves lettings Romford
Bairstow eves lettings Romford - never do any business with them. They have been charging huge fees from landlords and never return call or email. We have also complained to Customer care team 4 weeks back and there has been no progress in our complaint. The have charged us for annual renewal fee that was not included in the contract and inspite of multiple calls and emails we havent been refunded (all proof emailed to the team multiple times). None of the staff members are professional and inspite of multiple emails and calls we get informed that their manager will call us and they dont know anything about the matter.
5/5
TrustpilotStratford office - excellent service
Excellent service from the Stratford office, especially Katrina and Ian. The team are friendly, professional and communicative and they know the area well - I highly recommend them for anyone looking to buy, sell or let in E15.
5/5
GoogleI have recently rented a property with the help of Bairstow Eves and would recommend to anyone wishing to rent a new home. The team is professional and willing to help with any issue. Ignas Pilybas and Julie Goddard have been working hard to make the process simple and easy for me, always there to help me with any query I had. Great team and great customer service.
Hi, Thank you for taking the time to leave this review. It is always great to see that our customers would recommend our services to others. This confirms that we are providing the excellent customer service that we always aim to deliver. Many thanks again for leaving this wonderful feedback. Regan
4/5
GoogleIt was a lovely experience to use Bairstow Eves' services for a rental. The way the whole thing was handled was incredibly professional. Jamal Aslam in particular was encouraging, professional, and readily available to address any queries or concerns during the entire process. I would advise nearby renters to use this branch.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
4/5
GoogleGreat estate agent for letting property, always easy to get in touch with and very professional in the letting process. Very happy with service at moment.. The location of the property is very good and the property is also very spacious. Thanks Ayden.I am very satisfied with the service provided by Baristow Eves Lettings.
5/5
GoogleI found Bairstow Eves incredibly professional but also very approachable. They answered all our questions and advised our family without putting pressure on to take that advice. They advertised the property we were selling online and in the shop. The service was fast and efficient without feeling rushed. I would recommend this estate agents to family and friends.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBairstow eves Bow branch etc
Bairstow eves Bow branch etc. Called me back but because I was unable to secure the rented property within 6 days Failed to email me the property information that I requested. Failed to reply to my Whatsapp messages for a whole 4 days and have refused to explain why the property /properties is still advertised on EVERY search engine. Failed to explain why its being let at a different price and have blocked me from whatsapp. Just had an incoming call but they hung up before I could even pick up the phone that is sitting right next to me. Absolutely disgusting behaviour from Alan Harvey at Bairstow eves. Zero customer service skills
5/5
GoogleAmy at Bairstow Eves gave exceptional service in the renting out of our property. I would highly recommend her services.
Thank you Guy for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe needed a place and the got it sorted as simple as that great service quick and constant communication keeping us informed on what’s go on when we need it
Jack Green thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNo care
They don’t care about the state of the properties they rent out . They just want to get paid , keep the owner of the house happy . No rights for tenants , even if you have 6 kids they will serve you a section 21 after living in rubbish conditions and asking for it to be sorted . Minus 5 stars
5/5
GoogleAbsolutely first class experience with Thomas Wright. He made the process of getting me into my new beautiful flat a really good one. He was pleasant, amenable and actually cared about me as a tenant, this goes such a long way when you are having to move home. Thank you for everything, much appreciated. I'll be using that special fridge door regularly methinks! Paula
Hi Paula Thank you very much for this review and 5* rating! I am delighted to hear that Thomas provided such good service helping get you into your new flat! Kind regards, Jake
1/5
TrustpilotThe agents are nice
The agents are nice, but unfortunately they are capable of lowering the property's price. Despite assurances that the price is final, you shouldn't trust them. I do not recommend.
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