Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Staff from Andrew. Everytime talk nice with people and trust Agency. And olso Sara Newman is a great Manager . Everytime find good solutions for people
Hi . I have great experience with Andrew. And olso Sara Newman is very good manager and very nice talk with the people.
Ionut · 4 March 2024
Agent replied · 22 October 2024
Hi Ionut, thank you for taking the time to write a five star review. Fantastic to hear you have had a great experience with Sarah and I am so glad she could help! Thanks for sharing and all the best, Laura.
★★★★★ 5/5
TrustpilotSammi was a real professional
Sammi was a real professional, nice, homest and clarifies you everything. Recommended.
Sara · 18 September 2024
Agent replied · 22 October 2024
Thank you, Sara. We're very happy to hear about your positive experience with Sammi.
★★★★★ 5/5
TrustpilotGreat experience
Sameer, Kinga and Mitesh were very helpful and supportive. They were able to find a tenant very quickly. Thank you for all your hard work
Manchu · 16 January 2024
Agent replied · 22 October 2024
Hi Manchu, we really appreciate the five star review, thanks for sharing your experience. Fantastic to see the team at Morden helping you find a tenant so swiftly. Thanks, Rhys
★★★★★ 1/5
TrustpilotNot a pleasant experience from the…
Not a pleasant experience from the buyer's perspective. They basically did nothing that was exceptional apart from chasing me with calls to speed things up despite that it wasn't me delaying things as the property didn't have the required documents to confirm eligibility for a mortgage to start with then the Sellers wanted to delay the completion date. However, they did offer conveyancing and mortgage services in house but would not trust they would act to my benefit so I didn't choose them (hence probably I wasn't the desired Client to bring some extra ££) as it was clear to me they wanted to make a deal ASAP. Again, from the Buyer's perspective, it was completely useless service from WOT office in Bristol with no extra added value (just so you know the state of the house when received the keys was far away from ready to move & clean, but yes I know it's not a legal requirement) So therefore I cannot think of any 'wow' moment.
KW · 28 July 2023
Agent replied · 22 October 2024
KW,Thank you for your review. I have asked my team for insight on what happened during your purchase and will update my reply in due course.On a specific, we have no control over how the vendor leaves the property at exchange. That is the same for all agents and all transactions unfortunately.Kind regards,Carl HowardGroup Chief Executive
★★★★★ 5/5
GoogleWe are extremely impressed with the service of Janine Derbyshire, currently dealing with maintenance issues. At a time when standards in so many areas of business life have slipped alarmingly, Janine is a beacon of professionalism, courtesy, cheerfulness and kindness. Would that there were more people like her!
David · 26 October 2021
Agent replied · 25 October 2024
Good afternoon David Hanesworth, thank you for leaving us such a great review. thanks for the review. We’re so pleased that we were able to find the right solution for your particular situation.
★★★★★ 5/5
TrustpilotEfficiency
Efficiency, kindness, attention to detail.
Duncan · 4 May 2026
Agent replied · 25 May 2026
Dear Duncan,
Thank you for your wonderful review! We're thrilled to hear you appreciated our efficiency, kindness, and attention to detail. Your feedback motivates us to continue providing excellent service. We look forward to assisting you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotGreat
Great, quick and streamlined. Maria was particularly helpful at getting things done quickly for us and Isa was helpful when showing us round the flat. Thankyou!
Skye · 21 December 2023
Agent replied · 22 October 2024
Hi Skye, brilliant to see you had such a positive experience with Maria & Ida! Thank you for sharing your feedback, Rhys.
★★★★★ 5/5
TrustpilotMolly and Freya went above and beyond…
Molly and Freya went above and beyond every step of the way to help me with the purchase of my home. Super helpful and responsive! Thank you :)
Alice · 4 November 2023
Agent replied · 22 October 2024
Hi Alice, thank you for the five star review, we know that Freya & Molly work really hard to see our agreed sales go through. Brilliant to see they are the team in Keynsham were on hand to help you through each step of the way.Thanks, Rhys
★★★★★ 5/5
TrustpilotNicole has been excellent
Nicole has been excellent. She is cheerful during conversations, is understanding of work pressures for example, when meeting at the property and very helpful.She is an asset to your team!!
Tracey · 11 September 2023
Agent replied · 22 October 2024
Hi Tracey, thank you for the five star review, great to see that Nicole has been able to assist you with your search delivering excellent support and experience for you.Thanks, Rhys
★★★★★ 5/5
TrustpilotThroughout my house viewing process…
Throughout my house viewing process Richard was very communicative, helpful and professional. He indeed fulfilled my needs.
Guillaume · 15 June 2024
Agent replied · 22 October 2024
Thank you for sharing your experience with us. Great to see Richard has been on hand to help you out whenever required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotViewings of properties on sale
Charlotte Sack showed me three properties that I was interested in buying potentially. She was very polite and friendly. She was keen to find out about specific questions I had, and was very prompt and fast in replying. I appreciated her responsiveness, which is not common among estate agents... I'm very pleased with our collaboration so far! I'm pleased with Andrews estate agents as they are responsive, professional and not pushy!
Vicky · 17 February 2024
Agent replied · 22 October 2024
Hi Vicky, thank you for sharing your experience with us. Fantastic to see that Charlotte was a key part in your search and that she was really responsive to all/any questions. Thanks again, Rhys
★★★★★ 5/5
GoogleArif and the team have been extremely helpful in supporting me to purchase a wonderful property. They respond to enquires promptly and in a helpful and kind manner
Caroline · 26 October 2023
Agent replied · 25 October 2024
Good afternoon Caroline thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails. ,
★★★★★ 1/5
TrustpilotJust disappointed
Andrews took over management of our property. They promised excellent service and communication and a full management service that meant I would not have to manage the property. From day 1 of tenants moving into the property, I was given wrong or incomplete information, I had to chase Andrews to do their job and when they didn't do what they were supposed to do they lied about it to cover their backs after taking 6weeks to respond to me after tenants reported problems at the property. Further to this, when I enquired why they were holding money on my account, it took the regional manager to tell me what it was for as the staff and branch manager couldn't figure it out and when I asked why this money was held for several months unnecessarily I was simply ignored. I asked to leave and move to another company and have been waiting for several weeks for the branch manager to get back to me. Another company has taken over management but I am still awaiting responses to ongoing complaints. During all this I found out that neighbours have complained about the tenants and I was not notified and I'm disappointed as it was dealt with wrong and had I been contacted the complaint would have been resolved for a better outcome for the tenant. The entire service from Andrews has been stressful and upsetting and taken up far more of my time than necessary. Communication and basic property management has been poor and the branch manager has taken responsibility and apologised but failed to reply to get a resolution.
Laura · 10 July 2023
Agent replied · 22 October 2024
Ms Gray,Thank you for your review of Andrews. I am sorry you are disappointed with your experience which I understand we are currently investigating.Should you wish to write to me personally my email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief Executive
★★★★★ 5/5
GoogleSydnie was very helpful, very professional and knowledgeable. She would be a huge asset to any team, highly recommend!
Danny · 28 April 2024
Agent replied · 25 October 2024
Hi Danny, thank you for the five star review. Great to see that Sydnie was able to assist you with everything you needed. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat team
Great team, they have managed our property for years and are usually excellent. Molly has been very help during our recent property renovations
Alexander · 1 February 2024
Agent replied · 22 October 2024
Hi Alexander, thank you for the five star review. We really appreciate the feedback and know that Molly will too thank you for continuing to trust Andrews in managing your property. Thanks, Rhys
★★★★★ 5/5
TrustpilotFirst time landlord
Thanks to the brilliant efforts of Bailey and James at Andrews Letting in Bristol, I think I have found some great tenants for my flat. This is the first time I have let out my flat and I was feeling apprehensive. I have received great support from Andrews throughout the process. When Bailey showed prospective tenants around he made sure he passed over information to them that I thought was important.
Brian · 28 January 2024
Agent replied · 22 October 2024
Hi Brian, thank you for the five star review. We are so pleased that Bailey and James have been able to help you so effectively. We know that letting out a property can be a stressful and nervous time. Brilliant to see that the team have been on hand to help you every step of the way. Thanks again, Rhys
★★★★★ 5/5
TrustpilotEmma and Emily were brilliant in…
Emma and Emily were brilliant in keeping me updated and helping it all go smoothly.
Tom · 2 July 2024
Agent replied · 22 October 2024
Hi Tom, thank you for the review. We know the team in Bath will really appreciate seeing your kind words. Thanks, Rhys.
★★★★★ 5/5
GoogleAn overall pleasant experience, Tee was very helpful in purchasing a property, reliable and quick to answer my emails or any queries I had.
Would highly recommend.
Sallyanna · 26 October 2023
Agent replied · 25 October 2024
Hi Tubbs thanks for leaving us 5 star feedback! ,
★★★★★ 5/5
TrustpilotFantastic
Andrew’s has been great throughout the whole process of finding a new home. They are very easy to contact and very responsive. Issy, in particular, has been amazing, she is so friendly and professional, and made the viewing a much more pleasant experience. She was very quick to answer any questions we had and always kept us in the loop.- James & Beth
James · 29 June 2024
Agent replied · 22 October 2024
Hi James, thank you for taking the time to write a review and share your experience. Brilliant to see you've had such positive dealings with Issy and the team. Thanks again, Rhys
★★★★★ 5/5
TrustpilotSarah Robinson who deals with…
Sarah Robinson who deals with maintenance issues from Andrews has been very helpful in all ways. Moving forward she been polite through dealing with things happening in my flat. She goes above and beyond to make sure things are sorted for the tenet. Lovely lady and I would recommend her to anyone. She gets the issue resolved as soon as possible which don’t leave me waiting days on end. Rebecca.
Rebecca · 13 February 2024
Agent replied · 22 October 2024
Hi Rebecca, thank you for taking the time to leave such lovely feedback, we know that Sarah will really appreciate it and it's fantastic to see that's Sarah has been on hand to help you and your tenant whenever required. Thanks, Rhys
★★★★★ 5/5
TrustpilotJennifer is our property manager and is…
Jennifer is our property manager and is always knowledgeable and efficient. This gives us great peace of mind for our tenants and ourselves.
Mrs · 22 January 2024
Agent replied · 22 October 2024
Thank you for the five star review. Fantastic to see that Jennifer has been on hand to help you and your tenants whenever we required, thank you for sharing your positive feedback, Rhys
★★★★★ 5/5
TrustpilotSydnie was very helpful
Sydnie was very helpful, very professional and knowledgeable. She would be a huge asset to any team, highly recommend!
Danny · 10 April 2024
Agent replied · 22 October 2024
Hi Danny, thank you for sharing your experience with us, great to see Sydnie was able to provide a excellent service to you. Thanks, Rhys
★★★★★ 5/5
TrustpilotHappy Customer
Happy with the valuation lots of viewings then sold the property promptly.The first buyer pulled out at the last moment but Andrews had it back on the market the next day.Again plenty of viewing’s and the property was sold a month later.The whole team at Andrews worked really hard and we would have no hesitation in recommending them to any one
Natalie · 29 July 2024
Agent replied · 22 October 2024
Thank you, Natalie! We're thrilled to hear about your positive experience and appreciate your recommendation. Our team is dedicated to providing excellent service, and we're glad we could assist you promptly.
★★★★★ 5/5
TrustpilotI spoke to Jasmine who was courteous…
I spoke to Jasmine who was courteous and professional throughout our interaction, great service!
Jemma · 11 July 2024
Agent replied · 22 October 2024
Hi Jemma, thank you for the review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
