1st Avenue Croydon reviews

★★★★★ 1/5

Trustpilot

I was disappointed with my experience…

I was disappointed with my experience with 1st Avenue Estate Agents, particularly the communication from Josh. Replies to messages were often slow, and on one occasion he said he would speak to the vendor but never came back to us with an update. We were left chasing for information rather than receiving the proactive communication I would expect from an estate agent. I was also disappointed by Josh’s limited knowledge of the property. When viewing a property, I would expect the agent to be well informed and able to answer questions confidently. Overall, the lack of communication, follow-up and property knowledge made for a frustrating experience. Buying a home is a significant decision, and I expected a much more professional and attentive service.

Mint · 9 October 2026

★★★★★ 1/5

Google

I had worst experience with them. They advertised two apartments (Saffron Square) available on rightmove/zoopla and I was interested in both. I called them and provided all profile details over a call and requested viewing. After 2 days, I followed up with them as no response received. I messaged them again in 2 days and they started requesting profile information again!! 1 week wasted and received no response whereas I called other agency and they completed all steps from viewing to final agreement within a week time. I won't recommend this agency for people looking actively.

KARAN · 15 February 2026

★★★★★ 5/5

Google

A property manager like no other! Thank you so much Nikita for your help with our property. She is always so thorough, helpful and honest. A credit to the team by far.

Abbi · 15 February 2026

★★★★★ 5/5

Trustpilot

15 years of satisfaction

As a loyal, longtime client of 1st Avenue (15 years ago), I am continually impressed by the level of personal service. A particular thanks to Phoenix for his assistance over recent months.

Stuart · 2 October 2026

★★★★★ 5/5

Trustpilot

Great experience

Very helpful, it was a pleasure working with on finding a new home for me and they had some of the best properties in London (south precisely). I really appreciate Matthew and the team for the advice, the help and time they spent on trying to please me

Abigail · 17 September 2025

★★★★★ 5/5

Trustpilot

We have worked with Nikita for many…

We have worked with Nikita for many years, she’s great to work with. She communicates clearly and is very organised, she makes sure everything is lined up so the jobs run smoothly, she respects our time, is easy to reach when needed, she genuinely cares about getting things done in the right way. We have always had a great experience when dealing with Nikita.

Neil · 3 February 2026

★★★★★ 5/5

Google

I enquired about a viewing and received a response within the same hour. I viewed the property at Saffron Square, and Ashantay did an excellent job showing me around and explaining everything. She was friendly, professional, and happy to answer all of my questions, making the whole viewing process smooth and welcoming. I had a really positive experience throughout.

Cimmy · 11 July 2026

★★★★★ 5/5

Trustpilot

Great service

It was seamless purchase from start to finish and Matthew has been great, all questions were answered timely and he was always spot on. Thanks for guiding during this important step.

Bruno · 27 January 2026

★★★★★ 5/5

Trustpilot

Easy first time renting experience

This is mine and my boyfriend’s first time moving out and searching for properties in London. Josh at 1st Avenue has really helped make the process not only feel simple, but also really pleasant and enjoyable. They’ve really simplified the whole process of organising viewings, background checks, putting in offers, etc. Nothing felt confusing or complicated, and my boyfriend and I have really been able to just enjoy this process of our first time moving out, rather than feeling stressed!!

Ria · 9 September 2026

★★★★★ 5/5

Trustpilot

Thank you

I just wanted to say thank you to Josh D on being so helpful, polite and patient explaining the rental process to me . I would definitely recommend 1st Avenue. Thank you

Natasha · 27 December 2025

★★★★★ 5/5

Trustpilot

Selling my property with Matthew Amos…

Selling my property with Matthew Amos was a breeze. From proving in-depth documents about my flat in the current market, to finding buyers and through the selling process. He was always there to handle questions, chase up solicitors and provide communications from myself to the buyer and vis versa Would highly recommend

Robert · 1 April 2026

★★★★★ 5/5

Trustpilot

Thank you Matthew

Matthew has been extremely helpful so far in the process of completing my housing. He’s made everything run smoothly, and nothing is ever too much to ask. He’s approachable, efficient, and always willing to help, making the whole experience much easier.

Kimmy · 22 September 2025

★★★★★ 5/5

Google

Prashant has been wonderful at helping us smoothly transition into a new flat. Highly recommend him to anyone looking to move with first avenue

Sarina · 15 February 2026

★★★★★ 5/5

Trustpilot

Matthew is a phenomenal estate agent

Matthew is a phenomenal estate agent, has been very supportive throughout the property journey. Would 10/10 recommend 1st avenue, as for Matthew, he is top tier!

Naomi · 28 January 2026

★★★★★ 5/5

Google

I would highly recommend 1st Avenue. Nikita Gibson was amazing, her attention to detail was 10/10 and she would always go above and beyond to help. Thank you.

Ria · 15 December 2025

★★★★★ 5/5

Trustpilot

I had my mid term visit from Phoenix at…

I had my mid term visit from Phoenix at 1st Avenue just to check the property is being looked after. All went perfectly and it's so comfy at my new apartment in Croydon. Phoenix was great he followed up with a call and an email of the visit....thanks Phoenix.

Tracy · 4 March 2026

★★★★★ 5/5

Trustpilot

I have been a happy tenant of 1stAvenue…

I have been a happy tenant of 1stAvenue in North Greenwich for over 2 years now. We have been through various issues, but they have become way better now. My questions are attended to promptly & efficiently. I am very happy with the entire team, they are all very helpful. Becky, the property manager, is nice, kind and attentive. I look forward to continuing to stay in the apartment that they manage. Thank you!

Katya · 10 December 2025

★★★★★ 5/5

Trustpilot

Matthew Amos is an amazing estate…

Matthew Amos is an amazing estate agent. What really struck me is his professional approach as well as human ability, as he treated my daughter not just like a costumers but as a first-time buyer interested in the property.

Najiba · 15 May 2026

★★★★★ 5/5

Trustpilot

I worked with Matthew Amos to sell our…

I worked with Matthew Amos to sell our flat. His communication was excellent, had a strong understanding of the market and was a pleasure to work with. Grateful to have an estate agent that understands our needs.

Aruni · 26 May 2026

★★★★★ 5/5

Trustpilot

Phoenix is a pleasure to work with

Phoenix is a pleasure to work with; always on the ball, pro-active, detailed and kind. Whenever we've had any kind of issues crop up - Phoenix has been able to sort them out quickly and easily; a real pleasure to work with... Thank you again!

Faye · 20 March 2026

★★★★★ 5/5

Google

After raising an issue with the property manager, Nikki resolved it quickly, allowing my family to get on with our lives without disruption. We really appreciate the prompt support, thank you, Nikki!

Phil · 4 October 2026

★★★★★ 1/5

Trustpilot

My experience working here was…

My experience working here was extremely negative from day one. On my first day, I was late due to the lack of staff parking. Despite raising this issue immediately, a staff member later claimed I hadn’t addressed it, which was untrue. The workplace environment was hostile, unwelcoming, and left me feeling very uncomfortable. I was dismissed via text message without any proper discussion of the issues I had raised, including serious concerns about inappropriate behaviour from the branch manager. In addition, my car was not added to the parking system as promised, which resulted in multiple parking tickets. These escalated into court fines, and when I raised this with management, their response was essentially dismissive, telling me I should have paid them earlier, with no acknowledgement of their failure to register my car in the first place. Overall, this company demonstrated a lack of professionalism, accountability, and basic duty of care. The entire experience has left me deeply disappointed and negatively affected. I would not recommend working here.

Tanisha · 29 September 2025

★★★★★ 5/5

Google

Janna is professional, responsive and helpful!

Princess · 11 May 2026

★★★★★ 1/5

Google

Renting with this agency has been such a tiresome experience. I will never rent with 1st avenue Croydon again. They do not tackle issues in your property quick enough. This then leads to further issues in your property! They will then try to pawn the cost off on to you for the additional issues. They will protect the landlord at all costs they honestly do not care about tenants. I haven’t once felt like they had my back. They are here to please the landlords ultimately and will throw tenants under the bus. I can’t wait to move out and have no communication with them. I WOULD ALSO LIKE TO MENTION. They took 4 months to fix my bed which resulted in me having a bad back for MONTHS (from sleeping on the floor or sofa & broken bed) this then lead to me having a back condition. They took so long to fix the slats under the bad that the mattress began to sink in. Then refused to replace the mattress As they believe I should cover the cost. When the mattress wouldn’t have sunk in HAD THEY FIXED THE BED QUICKER. They can’t seem to get it through their heads. I emphasised to nimah, Veverly and the rest in the team that when issues are not dealt with straight away it leads to MORE issues. (Eg sleeping on a broken bed will lead to a broken mattress) (not fixing a freezer door will lead to the freezer over frosting and thus breaking the freezer draws) They still push back and try to blame me as if I would purposely break a bed or a fridge. The team only have the best interest of the landlord they could care less about the tenants they are supposed to be in support of! What justice or compensation do I get from this ?? Nothing but a bill at the end of my tenancy. No formal apology was made. I will fight against this with everything I have ! As I now have a messaged up back and I am suffering medically due to their neglect and lack of empathy! My quality of life and mental health was so low during those 3/4 months I was sleeping on the sofa. Nimah was my original property manager. She is now on maternity leave - she was very aware of all our issues - to our face would smile and act empathetic but once behind email would do nothing about it. Veverly is clueless as she is left to pick up nimahs mess and the rest of the team are probably just as rubbish. They emphasise that if you don’t use their cleaning company to carry out the end of tenancy clean it’s likely you will be billed. They are CHEAP and unresponsive. When I first moved in to my flat in pinnacle apartments it was not in the right condition, the washing machine was broken and many other things were not working. They forced me to pay off the outstanding energy balance left behind by the previous tenant . Now as I am about to leave they show no understanding or consideration. I will be following this review up with regards to how my move out process is. I strongly recommend against this agency!! They are NOT FOR THE TENANTS!!!!!! They are known for taking your deposit and not returning it over the smallest things ! They are also know for billing you a large amount if you use their zero deposit scheme. Most people dispute this through TDS.

Dav · 13 September 2023