James Estate Agents Croxley Green reviews

★★★★★ 5/5

Google

As first-time sellers we were so glad to have team at James to guide the way. They handled everything smoothly and with utmost professionalism. We had 3 confirmed offers within a week and we handed over the keys to our preferred buyer within 3 months! We highly recommend James Estate Agents, their Saturday viewings are a game changer for busy 9-5ers. Thank you Percy, Mary, Catherine and Samantha for all of your assistance, we’d be very happy to work with you again!

Amy · 16 December 2025

★★★★★ 5/5

Google

This agency is the best local agency around. Our agent Samantha was incredibly helpful, she showed us some great properties and was super helpful through the whole process. We worked well as a team and as a result we manage to complete the entire process in 16 days. We are excited to make this house our home. Sadaf & Majid

Sadaf · 17 September 2025

★★★★★ 5/5

Google

After switching to James after our property had been stagnant on the market for some time, they delivered on their promise and sold the property within just a few weeks. The team, especially Percy, Samantha and Mary, were incredibly …

Rebecca · 26 May 2025

★★★★★ 5/5

Google

James Estate Agents recently acted for us in relation to the sale of our property and onwards purchase. From start to finish the team at James were extremely helpful and attentive to our specific requirements. Communications were clear and …

Toby · 26 April 2025

★★★★★ 1/5

Google

Our experience of James Estate Agents was very poor from start to finish. We originally contacted them to value our property. They massively over-valued it in comparison to 4 other local estate agents, which we assume was simply to try & secure the business. We approached them some months later when we wanted to view a property that was listed through them. The woman in the shop was EXTREMELY rude, unprofessional, blunt, condescending and said that we weren’t allowed to view the property because we weren’t on their books (having decided to sell our home with another, more realistic agent). When I suggested that we'd perhaps have to offer without seeing it, she abruptly told me that "you can't legally offer on a property without viewing it" which I then had to inform her wasn't correct and that they have a legal obligation to put all offers forward. She retracted, and said "well, we don't advise it!" She almost delighted in the fact that we'd struggle to secure the property (because of the high demand to view it). We eventually had to write to the owners of the property directly to try and get a viewing. Our journey with trying to secure this property went on to be long and stressful (for various reasons) but we ended up offering on the house three times and eventually secured it. Towards the end of the process and just before exchange, it was highlighted to us that planning certification was not provided for a certain part of the house, and although other documents were, our bank had to investigate further before deciding on whether they would provide the mortgage or not. The agent at James came across as being frustrated by this. She insinuated that we were holding up the process for everyone unnecessarily (even though the investigation was out of our hands). Her comments and tone during conversations were honestly shocking. There was no empathy to the fact after such a stressful journey and in these final stages, that we were potentially buying a house that in 20 years time, we may struggle to sell on. On the whole, nearly every interaction with James was bad. Our interactions with other estate agents (up and down our chain) were pleasant and they clearly understood and enjoyed working with people. They all showed sympathy, understanding and good humour at various points, all qualities that were extremely lacking at James. We will never use them, never recommend them and although we got our house in the end, it’s absolutely no thanks to them.

Kathryn · 8 February 2023

★★★★★ 5/5

Google

I spent three years in a property managed by James Estate agents, It has been a great experience easy communication. Any issues were felt with immediately, Super friendly, An a special thanks to Sam marsh

Rob · 19 March 2026

★★★★★ 1/5

Google

As a landlord, I was shocked and utterly appalled when the staff at James Estate Agents (Croxley Green), in an open email, advised to me that because my Tenant's English was "not the best", they were not to be believed or to be treated equally, in a dispute over the engagement of their plumber. In circumstances where they never even spoke to my tenant about the issue, whose English in my view is perfectly good if not excellent. James Estate Agents have used someone's race and nationality against them, which is in my opinion both unprofessional and plainly wrong at best, and at worst prejudicial. In my extremely poor experience, if you don't speak perfect English according to James Estate Agents, then you are likely to be deemed unequal to other English born customers.

Vijay · 2 December 2022

★★★★★ 5/5

Google

I've been with James for a long time as the pandemic ruined our sale for a a good while. They are a lovely group of people and endlessly helpful and supportive. I'm so glad we ended up selling AND buying through them. By far the best estate agents in the area. A special thank you to Catherine for all her extra help to get us our dream home.

Becky · 31 May 2022

★★★★★ 5/5

Google

My dealings in selling my home with James Estate Agent has been truly amazing from start to finish. Special mention to Samantha, Catherine and Mary. You have all been totally dedicated to ensuring my sale went as smoothly as possible showing dedication and commitment. Your communication has been outstanding. An absolute pleasure to deal with you all. Thank you for all your hard work. Nikki

Nikki · 24 June 2024

★★★★★ 5/5

Google

Amazing service and support during the 11 months it took to buy my house (due to chain falling through). Very responsive to my many emails and calls and empathetic during this stressful time. Went above and beyond what typical estate agents too. Thank you so much Samantha, Mary and Catherine.

Marina · 1 February 2023

★★★★★ 5/5

Google

The whole team at James estates have been amazing. In what has been a stressful time, they have been very helpful and understanding.

Mary · 26 February 2026

★★★★★ 5/5

Google

The team is excellent!! We had a very good experience in buying our first house through James Estate Agents. Catherine, Samantha, Mary were all very helpful right from the start. The communication was very smooth and we are super delighted that the process took less time than what we had imagined. We would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Amit · 24 August 2021

★★★★★ 5/5

Google

James estate agents have been professional, kept me update at all times and worked through any issues methodically. I highly recommend them.

Ali · 26 February 2026

★★★★★ 5/5

Google

James estate agents and all the staff handled our selling of the house in a competent manner and kept us informed regularly all the way through. We would recommend them to others.

John · 16 November 2025

★★★★★ 5/5

Google

The team is excellent!! We had a very good experience in buying our first house through James Estate Agents. Catherine, Samantha, Mary were all very helpful right from the start. The communication was very smooth and we are super delighted that the process took less time than what we had imagined. We would definitely recommend them.

Amit · 31 May 2021

★★★★★ 5/5

Google

i recently used this agency to rent a property, The process was managed very efficiently and courteously and I am now happily installed in my new home. My thanks to Sam and Sandra at the agency, my marvellous landlord, Roshan, and to Pete the handyman for all his help in the removal process..

Deborah · 31 May 2021

★★★★★ 5/5

Google

Best in class people, lovely team - Samantha, Catherine, Clare, Mary, and everyone who attended my countless phone calls - Thank you.. I just had to write this to express my heartfelt appreciation for your incredible support in securing the 93VW. You guys were absolute rockstars throughout the entire process of buying the house, and I couldn't be happier with the outcome. Please know that we have been in the market to buy our first house for over three years, got gazumped three times. Those high street, penny wise agents from reputed brands had no empathy , they would still try to scrape the last bit of meat from the bone by pushing and promoting their own mortgage advisors, solicitors, insurances, you name it. Yiu guys were pleasently different from the onset. Seriously, within those tight timelines of just 6-7 weeks, you all went above and beyond. Your proactive approach, friendly attitude, and lightning-fast responses made it possible. I felt like I had my own team of Avengers my side (yes - a Marvel buff), making the whole experience smooth and seamless. I can't thank you enough for being so empathetic and understanding. Your friendliness really made us feel comfortable like we were in good hands. From the bottom of our hearts, a massive thank you! Please keep being awesome and rising in the real estate world! Wishing you continued success and happiness in everything you do.

N · 29 September 2023

★★★★★ 5/5

Google

We went through 2 different agents before we finally found James’s estate agent and I’m so glad we had them to sell our house and help us purchase another one. We had a bit of a rocky ride in terms of our sale and purchase but the amazing team, Catherine, Mary and Samantha helped us throughout. They were always so considerate and friendly and gave us all the information we needed as soon as they had it. They spent time making sure we understood the buying and selling process and really put in the hours to making sure our sale got over the line. Now writing this from our new home we are incredibly grateful to the team for helping get us here. Becky and Robin

Becky · 29 September 2023

★★★★★ 5/5

Google

This is our 2nd time using JEA and we have not been disappointed. The professionalism and attention to detail from the staff is unsurpassable - starting with Mr Percy at the top and filters down. All estate agents are experts, they know …

Julie · 26 April 2025

★★★★★ 5/5

Google

Fantastic service from beginning to end. When listing the property they provided top quality photos with a video of each room which really adds depth when viewing properties online. The staff were great, they provided a warm welcoming feel …

Jonathan · 26 May 2025

★★★★★ 5/5

Google

Thank you to all the team at James who helped to sell our house, in what was a very difficult climate and not the most straightforward of transactions. It took a while to get there, but we eventually completed a couple of weeks ago and were kept informed throughout. Catherine in particular was always friendly, helpful and understanding during a stressful time. Thank you to all the team for your hard work in securing the sale!

Laura · 29 September 2023

★★★★★ 5/5

Google

We are so pleased that we chose James Estate Agents to sell our property. They have been extremely professional right from their first visit to view the property to exchange of contracts. Nothing was ever too much trouble for them. All verbal communications were backed up by an email shortly afterwards. The staff have always been polite, cheerful and very supportive throughout the selling process. When the contract exchange became drawn out due to solicitor issues they were there at the end of the phone to keep us calm and stress free. We have no reservation in recommending James Estate Agents to anyone selling their property.

Keith · 1 May 2023

★★★★★ 5/5

Google

Recently used James to sell my family property and had considered using a bigger corporate brand but my past experience with James Estates Agents was so good that I appointed them. The sale proved to be challenging and the buyer reduced the initial agreed sales price very substantially, despite all this James Estate Agents, dealt with all the issues in a professional and diplomatic manner and it was only through their tenacity and experience in dealing with difficult buyers that the deal held together. They even arranged for some last minute clearance to be done for me. I would have no hesitation in recommending them as an agent who goes the extra mile. Keep up the great work.

Joshua · 1 May 2023

★★★★★ 5/5

Google

We sold out home through James Estate agents. We were kept up-to date and it as a seamless transaction. Catherine and Mary were lovely, knowledgeable and helpful. Would highly recommend James Estate Agents!

Lisa · 2 March 2023