Every review we hold for the Crowthorne office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSending me junkmail through the…
Sending me junkmail through the letterbox is totally unacceptable in 2023. Why are you still doing this. I wouldn't sell my house using you in a million years now. STOP CUTTING DOWN TRESS TO SEND ME UNSOLICITED JUNKMAIL IT'S A TOTAL WASTE OF RESOURCES, TIME AND MONEY.
Chad · 8 February 2023
Agent replied · 17 June 2024
Dear Chad Cooper,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAndrei Csomortani - Lettings
We’ve had mixed experiences with Romans as a company over the years however Andrei Csomortani at the Wokingham branch has been excellent in his approach, communication and follow up. Hopefully he’ll be around for a while to continue on with the high level of service he has provided. 5 stars!
Max · 19 October 2022
Agent replied · 17 June 2024
Dear MaxCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotIt is an absolute pleasure dealing with…
It is an absolute pleasure dealing with Kimberley Garcia Jones who manages our block of fats in Reading. She is attentive, proactive and a pleasure to deal with, we will be keen to use Romans for our next development due to good level of service provided.
Gaurav · 3 March 2023
Agent replied · 17 June 2024
Dear Gaurav Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFriendly Professional and Tailored service
Friendly, Professional and tailored service from Matthew at Romans Estate agents.I have worked with many estate agents as a property invester, Matthew and Kyle have strived to deliver a professional service, tailored to my specific requirements. They have been friendly and honest throughout the process.I highly recommend!
Adam · 28 January 2023
Agent replied · 17 June 2024
Dear AdamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRomans Swindon review
I have been with Romans since they took over Dewhurst & Co in Swindon, under the care of Jade Small who is a pleasure to deal with. She deals with two properties for me and she is always courteous, helpful and friendly while also being very professional. She deals with issues promptly and returns calls when she says that she will. Hence the excellent review.
Dave · 6 February 2024
★★★★★ 5/5
TrustpilotRecommendation of Stacey Cowap
As a Landlord I have found my dealings with Stacey Cowap have always been beyond the call of duty. Always helpful and ready to advise on a difficult situation. My calls are replied to quickly and she is able to discuss matters with great knowledge. I can't recommend her highly enough.
Sandra · 29 August 2022
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We really appreciate it!
★★★★★ 5/5
TrustpilotMark , Steve and Nathan
We are very grateful to Mark, Nathan, and Steve.Everyone at Romans Tilehurst welcomed us very warmly.We highly recommend them.Thank you very much.Claudio and Jessica
Cláudio · 26 July 2024
Agent replied · 24 August 2024
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotDenise Hurn Basingstoke Branch Romans
Denise Hurn. Basingstoke branch....I let my house through Romans Basingstoke. I live in the East Midlands, so I require an agent that can manage my property without the necessity of attending the property. This week the tenants have changed. The house was cleaned and defects repaired. Very well done. Thanks Romans.
John · 19 August 2022
Agent replied · 17 June 2024
Dear John,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI fully recommend Romans High Wycombe
I fully recommend Romans High Wycombe, great staff and always helpull, from the move in to tye move out.Been in contact with Stacey Cowap most of the time during my tenancy and she was very helpful in sorting everything out with complete professionalism. Thank you very much Stacey and HW branch!
Alexandru · 18 August 2022
Agent replied · 17 June 2024
Dear Alexandru,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotChloe Chicaviro has been very helpful…
Chloe Chicaviro has been very helpful and would definitely use Romans again after my experience!
Imran · 12 March 2024
★★★★★ 5/5
TrustpilotDenise has been very helpful with some…
Denise has been very helpful with some issues in my flat. She is always very attentive and patient in our calls, always trying her best to help.
Fernanda · 23 May 2023
★★★★★ 5/5
TrustpilotRomans Bracknell
I have been a tenant with Romans Bracknell branch for the past 2 years great service provided throughout recently needed some help to find other accommodation and I have to say Charlotte Walker one of the lettings agents has been amazing really understanding of my current situation and has remained in contact the whole time highly recommended
Mrs · 21 September 2021
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotKimberley Garcia Jones of Reading office
I have been renting my home with Romans for several years now and Kimberley has done a wonderful job of looking after my property and keeping me informed throughout these years. She has been dynamic, proactive, and efficient in everything she has done.I highly recommend her.
Dellamonica · 3 February 2023
Agent replied · 17 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service from start to finish
From start to finish Romans were extremely helpful professional and informative. They explained thoroughly anything I wasn’t sure of and made the whole rental process very smooth indeed. I had most contact with Antony and Meenu from the Reading early branch and they certainly made our first rental experience a great one. Highly recommend this branch.
Phillipa · 16 November 2021
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotSam was so helpful guiding us through…
Sam was so helpful guiding us through the renting process. He took his time to explain every step of the way.
Susan · 18 October 2023
★★★★★ 5/5
TrustpilotGreat service from Chloe Chikaviro
Great service from Chloe Chikaviro. My queries has been answered in a timely manner and there were barely any delays in progression to get the contract signed
Azzackary · 18 May 2024
Agent replied · 17 June 2024
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 4/5
TrustpilotThough Life Legal may have been cheaper…
Though Life Legal may have been cheaper than othersolicitors I was not really happy on how they functioned.Though my money was paid quickly I would like to have had a paper copy of the expenses discounted as according to what I was told it varies to what I was informed.
Geoffrey · 2 September 2022
Agent replied · 17 June 2024
Dear Geoffrey, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotJo Hunt visited our property in Odiham…
Jo Hunt visited our property in Odiham this morning for a routine inspection. Jo was very polite and approachable as are all Romans staff. Jo conducted herself professionally throughout the inspection having previously explained in detail the purpose of attending. Romans must have excellent training for all of their staff!
Paul · 24 August 2022
Agent replied · 17 June 2024
Dear Paul,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotNice experience viewing a house
We had a great experience viewing a house with Saffron. She was very professional, had good knowledge of the house and was really nice.
Gretel · 6 July 2024
Agent replied · 24 August 2024
Dear GretelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
TrustpilotThey don’t care about people.
They don’t care about people.They nearly left us homeless and looking for another place in last moment. We wanted to rent house from Romans, we went through all checks and week before we needed to move out of previous property they said that the tenant doesn’t want to move out. They didn’t offer another option, they were rude and ignorant.This is the office in Tilehurst.I do not recommend.
Boryana · 29 October 2023
★★★★★ 5/5
TrustpilotGreat service from Romans, thanks Ceri and Kim…
I have had great service from Romans over a number of years in managing the rental of my one bedroom flat.In recent years Ceri and Kim the property managers have been particularly helpful in efficiently answering my queries and responding to all property issues.
Michael · 20 March 2023
Agent replied · 17 June 2024
Dear MichaelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotLocal Branch Manager & Team
Local Branch Manager, Jordan Rogers and Swindon Taw Hill team were great. Really managed a long difficult process well. Always available and kept me updated when needed.
James · 7 May 2024
Agent replied · 17 June 2024
Dear JamesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotMark was very helpful in finding us…
Mark was very helpful in finding us great tenants very quickly. Thank you very much.
Lizzylea · 12 February 2024
★★★★★ 5/5
TrustpilotJessica is always professional and very…
Jessica is always professional and very helpful. I am very thankful with the way she has dealt with problems at my flat and with my tenants.
Sarala · 5 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
