Romans Crowthorne reviews

★★★★★ 1/5

Trustpilot

Deposit Extortion

I have been in rentals my entire working life & with the exception of CarillionAmey who managed MOD married quarters, I have never had such poor responses to defects or been so ripped off when moving out of a property. Costing me well over £600 (incidental £50 more than I sold my car for) for a house we rented for just 15 months and left in better material condition than we found it. Sorry tell a lye, with the exception of one screw I put in to hold a mirror and several crumbs found in the seal of the fridge door... on second thoughts maybe they had a point! Examples of the claim were £25 for missing flowers - we moved out in winter, they are perennial! Charging for a cleaning company to fully clean the house, again! And of course at a higher price than the cleaning firm we used. This was all challenged and put to the so say impartial HF Resolution Ltd. However this is all done via the estate agent who deliberately did not submit evidence provided. My wows are eclipsed by colleagues and friends who have had the same treatment when renting through Romans. They have been charged sums over £2000 on moving out of a property. In short I would rather be homeless than rent through this lot again!

Christopher · 13 May 2023

★★★★★ 5/5

Trustpilot

Process was very quick and efficient…

Process was very quick and efficient but at the same time, very helpful and thorough. The agent I have been mainly dealing with, AYSE YERLIKAYA, has been very helpful throughout

Harri · 8 July 2023

★★★★★ 5/5

Trustpilot

I reported a much needed repair

I reported a much needed repair, and within 24 hours a replacement had been fitted, thanks to Ben.Once again Ben went above & beyond to solve the issue !Thank you Ben

Shirley · 9 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

I am a first time landlord who has let out my property using the 'premier' fully managed service. The work, advice and guidance they have delivered was excellent. I cannot recommend them highly enough.

Mr · 11 April 2024

★★★★★ 1/5

Trustpilot

Very disrespectful and unprofessional

In my experience Buying from this company is completely different than renting from then . We would personally not recommend renting with Roman’s. They pride themselves on being professional and very organised . Our experience is very different. We have been very accommodating, allowing Estate agents into the flat at anytime/day so they can show potential buyers/renters around. Estate agents allowed several people to walk around our home on their own, and no one was asked to remove their shoes, even on very wet days. We felt they were very disrespectful. A sticky mark was left on carpet , possibly from someone’s shoe. The branch manager (Windsor) apologised for this , however our property manager was completely dismissive of our concerns, and not helpful at all. We found the company to be very disjointed. They could not even arrive for the check out at correct time sending us an email with 10.00 and having it in their diary for 12. The branch apologised stating it is because the company that arrange these bookings are oversea’s! Laughable really! Just found the company very unprofessional and would not wish to use them again in the future!

Jo · 2 May 2023

★★★★★ 5/5

Trustpilot

Sang's Excellent Services

I was pleasantly surprised with the helpfulness of your Mr. Sangharsha Gurung, Senior Lettings Consultant, when I collected the keys to my rented property in Green Park Village. Sang had been forthcoming not only to the matters related to my rented property, but had also had the things done like the hard-copy documents, etc which might not be his responsibilities, to say nothing of advising me about the know-how to a total stranger in UK like me.I have to say that Sang's services is impeccable and hope that my compliment to him will be duly conveyed to him and his superiors.

Elton · 27 April 2023

★★★★★ 5/5

Trustpilot

On time and prompt with all different…

On time and prompt with all different steps, that was very much what made up my mind to go with your agency , one agency didn’t turn up and forgot the appointment, arrived after calling to prompt them about the appointment, the other one couldn’t fit me in until a week later, so the speedy service of your company made all the difference.Only negative I wasn’t told at first meeting about the charge for photography and Energy certificate.

Vhooles · 23 June 2023

★★★★★ 5/5

Trustpilot

We are renting a property in Winchester…

We are renting a property in Winchester and yesterday we had a routine property visit done by one of the agents from Romans. It was managed very efficiently, with great care and with very friendly approach. The agent was professional and what I particularly appreciated was that our privacy was respected. Five stars to Romans for great service!

Arina · 25 March 2022

★★★★★ 5/5

Trustpilot

Romans Windsor - Sales

Thank you Romans Windsor for being your amazing, professional and dedicated selves.We have just sold our house with Pierce in the Windsor office and he has been nothing but professional, supportive and helpful. Love the fact that Romans have a dedicated moving department to support the sales and purchase process making is so much less stressful. I would highly and happily remembered Romans Windsor.

Caroline · 3 March 2021

★★★★★ 5/5

Trustpilot

A Huge Thanks to Roman Estate Agents…

A Huge Thanks to Roman Estate Agents for finding me a new home. A special Thanks to Dominic at the Bracknell Branch for his time and efforts. Keep up the good work.Theodore

Mr · 19 April 2023

★★★★★ 5/5

Trustpilot

Easy first time purchase

Made the purchasing process very easy for a first time buyer. Easy and friendly to chat to and no such thing as a silly question!

David · 7 September 2024

★★★★★ 1/5

Trustpilot

Refuse children in property

If you have children and want to rent, forget about it. They will blame the landlord for it. Don't recommend at all. I called for 3 properties to rent (no sign in the add about children) and they keep refusing because i have a 2 year old child. This is pure discrimination in my opinion, a child is a person, not a pet.

ZEW · 8 May 2021

★★★★★ 5/5

Trustpilot

Great service and support from Lucky Sherpa

She is very patient and helpful to setup a communication channel between tenant and landlord. She is always around whenever we need assistance and guidance.

Xiaohui · 2 September 2024

★★★★★ 4/5

Trustpilot

Good Quality

They have been very fast, professional and friendly to talk to. currently having a great experience, had viewing the day the property went live.

Dan · 18 September 2024

★★★★★ 5/5

Trustpilot

Romans - Basingstoke

I have been using Romans to let my property whilst abroad for over 10 years and find them very reliable and professional. Denise Hurn (Basingstoke branch) manages my account and is always prompt and helpful with her replies and co-ordinates any maintenance requirements with the tenants and contractors.

John · 8 April 2023

★★★★★ 1/5

Trustpilot

Absolutely useless

Tried to arrange a viewing for a property several times - the individual concerned stopped responding despite us being in a good position to buy. Having a property to sell ourselves it’s interesting that they choose to give us a bad experience as buyers as now we won’t use them to buy our next home or sell our current one. They obviously don’t need the business.

Jessica · 21 July 2020

★★★★★ 5/5

Trustpilot

Joshua Mann

I would like to take this opportunity to thank Joshua Mann. In my search for a property Joshua was so helpful, polite and could not wish for a fabulous advisor.

Mrs · 5 June 2023

★★★★★ 5/5

Trustpilot

Excellent professional service

We have rented out our property near Winchester through Roman’s for over 7 years now and have always been impressed by their professional and efficient attitude. Over the years we have had one or two difficult tenants and in every case, the situation has been correctly and positively handled. Would have no hesitation at all recommending Roman’s.

Anthony · 20 April 2022

★★★★★ 5/5

Trustpilot

Very professional

I feel that Warren and Kelsee are real assets to Romans. They're both very professional, great communicators and very responsive. It was a pleasure working with them

Alice · 25 July 2024

★★★★★ 1/5

Trustpilot

Horrendous agents

Horrendous agents. Zero customer care. Sent an agent for a viewing that admitted had never even been to the property before, could not answer any basic question asked and stated was in a rush as had to attend a viewing with someone else soon. Awful company, no apparant ethic - want a quick sale,Make their money and forget about the customer. Avoid at all costs.

David · 28 September 2020

★★★★★ 5/5

Trustpilot

Great letting service

Used Romans for our first letting in Clifton and really pleased with their service. Taylor Hepworth was a delight to work with and very happy with the tenant that he recommended

Divak · 28 April 2023

★★★★★ 5/5

Trustpilot

Excellent service from Amy and team.

Excellent service from Amy and team from the Bath branch. Much appreciated.

Tarryn · 1 October 2021

★★★★★ 5/5

Trustpilot

I’ve been renting with Romans since…

I’ve been renting with Romans since 2021. I love their professionalism especially Jessica Phillips. She is the best.Mavis & Lily

Mavis · 24 January 2024

★★★★★ 5/5

Trustpilot

The staff

The staff, especially Daniel Guningham, are excellent with communication and advice. I wouldn't hesitate to recommend them.

Denise · 26 March 2024