Every review we hold for the Crowthorne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHelpful And Professional
Senior Lettings Advisor Sangharsha Gurung helped me with issues such as renting and moving in and out. He was very helpful and patient with me.When I moved out of the property, Lucky Sherpa Lettings Assistant Manager answered many of my questions. She was very patient and toke my worries away. Thank you.
David · 15 October 2022
Agent replied · 17 June 2024
Dear DavidCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRomance, the best asset management services ever
Romance has always provided me with a very professional service since I commissioned them to manage/rent my property in Reading.They are trust worthy and I strongly recommend them for those who are investing in the UK and are looking for a company that takes good care of their assets while living remotely.
Niveen · 15 October 2022
Agent replied · 17 June 2024
Dear NiveenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI did bought my 1st ever house with…
I did bought my 1st ever house with help of Romans-Bracknell and everything went very smooth,very proffesional and reliable people...Because of my excellent experience from the past with them I decided to use them service once again as I know I won't be let down by the team...
Cameel · 4 March 2023
Agent replied · 17 June 2024
Dear CameelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAbsolutely fantastic service from the…
Absolutely fantastic service from the start - great communication, even when I got lost finding the property- can highly recommend, excellent professional service
Daniel · 10 September 2024
Agent replied · 23 October 2024
Dear DanielCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotBenjamin Nujeerallee from Romans is…
Benjamin Nujeerallee from Romans is very understanding, fast and fair!I am extremely happy to have him as my property manager. He made my renting process very easy and smooth. I highly recommend him as a property manager. I wish every success in his future commitments and dealings.
Mohammad · 22 March 2023
Agent replied · 17 June 2024
Dear Mohammad Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotLettings with Romans
I have been renting my property with Romans Reading since 2012 and through out this time I have always found the team to be well organised and effective as well as reliable and professional . They have always provided an excellent service and been quick to respond to any quires.
Louise · 6 December 2022
Agent replied · 17 June 2024
Dear Louise Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotRomans aldershot
Please beware di not let this company deal with your rental property I did the tenant trashed my house and Romans no deposit scheme means if the tenant don't agree she has 30 days to respond it goes to arbitration so it's all on the tenant side Romans did not manage the property properly either money for nothing awful customer service re the damage as well
Julie · 15 February 2024
★★★★★ 5/5
TrustpilotExcellent customer service
We recently moved into our new house and had a positive experience with Romans, particularly with our property manager Kimberley Garcia. She is providing an excellent customer service, always being polite and promptly actioning any repairs that needs to be done. We feel very well looked after! J&L
Giusy · 9 February 2023
Agent replied · 17 June 2024
Dear GiusyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAlways on the ball from day one
Always on the ball from day one, responding quickly, keeping us informed and the process moving
Anthony · 19 December 2024
Agent replied · 29 December 2024
Dear AnthonyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGood service
Excellent support from Wendy and Kimberley in sorting out some issues which we have been stuck up with some tenants.
Shilpa · 20 October 2024
Agent replied · 29 December 2024
Dear ShilpaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kimberley and Wendy a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleWe had great service and support from Shelley when purchasing a new house on the Deanfield rise development. All communications and support were prompt and helpful.
Michael · 9 September 2025
★★★★★ 5/5
TrustpilotThey are the best far away
They are the best far away! I found a man Mr Sang he was very kind, patient for all questions and flexible with everything.
Emil · 16 August 2024
Agent replied · 24 August 2024
Dear EmilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Mr sang a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGood service
I enjoyed my experiences in renting a house this time. The house is in good condition and on convenient location. Sam served us to view it twice with patience and explained in details and negotiated some rent reduction for me. Will try Romans with first priority in future.
Gavin · 30 January 2023
Agent replied · 17 June 2024
Dear GavinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAmy has been an absolute delight to…
Amy has been an absolute delight to deal with, making everything stress-free and easy to do
Stef · 20 March 2024
★★★★★ 5/5
TrustpilotRomans did their thing!
Romans Fleet helped us sell our property extremely quickly, they were very helpful with the process including I.D checks and keeping us posted during the process.We are sad to leave fleet but have our new lives in the very South West to look forward too and wish Romans and our buyer the very best.
MARSHALL · 3 June 2022
Agent replied · 17 June 2024
Dear Marshall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotIn recently leaving a rented property…
In recently leaving a rented property the service, guidance and general assistance from Mark in Lettings and then Sarah in sales was faultless.Normal, compassionate, polite and friendly people.
Alex · 3 June 2024
Agent replied · 17 June 2024
Dear AlexCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotA great team …
The girls in the office have been fantastic, I’ve been in a few times now and there’s always a warm welcome. They are always happy to explain the process and make it easy. They are a credit to the company. I will happily return and recommend to others. Thank you team
Lewis · 5 October 2022
Agent replied · 17 June 2024
Hi Lewis, Thank you so much for your review. We really appreciate it. Saffron, Amy and Brittany
★★★★★ 5/5
TrustpilotLewis Debb's excellent service
Lewis Debb provided excellent advice and service from the very beginning of the rental process -- a friendly and fruitful collaboration where he made himself available at all times.
Kewmars · 14 May 2024
Agent replied · 17 June 2024
Dear KewmarsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotVery good service
We viewed a property to rent through Roman's, the agent was very knowledgeable and professional, at the same time being very approachable and friendly. We applied for the house and the service has been very quick and easy to navigate online
Jayne · 19 August 2023
Agent replied · 17 June 2024
Dear Jayne HardakerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotContinued Professionalism.
Over the years, I am continuing to enjoy the Romans consistent and trusted professionalism.As expected,during the reletting of my property, Isabella York as always, seamlessly organised the total refurbishment of the property. Shannon Cox provided an excellent reletting service for the change over to the new tenancy. My continued gratitude as always.
Harish · 20 August 2022
Agent replied · 17 June 2024
Dear Harish,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
Trustpilot**** DO NOT TRUST THIS COMPANY ****
**** DO NOT TRUST THIS COMPANY ****Extremely bad service received especially from Stacey Cowap (property manager) they lie and are completely dishonest to try and keep your deposit money, if your are thinking about renting with them would strongly advise to think again and perhaps go with another more honest company who would less likely try and steel your deposit
Tabby · 7 June 2021
Agent replied · 17 June 2024
Dear TabbyWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGreat
Very helpful from start to finish. Anais was always available for questions and took care of everything after the initial meeting.
Neil · 22 November 2023
★★★★★ 1/5
TrustpilotDon't bother
Don't bother. I arranged a viewing for a rental property 2 days prior, which was confirmed on the phone and by email. I explained that I would be driving several hours to get there, however they called to cancel as I was driving. Apparently the current tenants were still in the house but they couldn't think of this before.
Lauren · 4 August 2021
Agent replied · 17 June 2024
Dear LaurenWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. .Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotSuperb service from the team at Romans…
Superb service from the team at Romans High Wycombe. From the first meeting Stephanie had done homework regarding sales in our area. She arranged an open day within a week of our house going live, where we had an offer. The team made this a very smooth and quick transaction. I would thoroughly recommend them.
Sue · 22 March 2022
Agent replied · 17 June 2024
Dear Sue,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
