Hat and Home Crowthorne reviews

★★★★★ 5/5

Google

Could not recommend more! Libby was amazing, meeting us after work to see the property, and took us to see another sized one at the same time. Took us through many options, was very kind and chatty. She booked us in for another property which she recommended and was in the process of being put on the website. Even when collecting our keys, all of the staff in the office were polite and made great conversation. They have even gone as far as to help us post-moving in (they were only the advertisers for the property, and have nothing to do with post-tenancy).

Dan · 25 August 2023

★★★★★ 5/5

Trustpilot

Amazing experience and support from Hat & Home

Being a tenant for over a year, we finally own a dream home. Through the excellent experience with Hat & Home, our dream home-finding mission has succeeded, thanks to them. It’s amazing that the completion was made within 3 months. We are happy and appreciated their proactive, responsive and professional support. We would like to take this opportunity to thank each member of the lease and sales team, especially Marney Howick and Lisa . Both are helpful, trustworthy and professional agents. Truly recommend this brilliant property agency.

Sky · 27 July 2023

★★★★★ 5/5

Trustpilot

Amazing experience and support from Hat & Home

Being a tenant for over a year, we finally own a dream home. Through the excellent experience with Hat & Home, our dream home-finding mission has succeeded, thanks to them. It’s amazing that the completion was made within 3 months. We are happy and appreciated their proactive, responsive and professional support. We would like to take this opportunity to thank each member of the lease and sales team, especially Marney Howick and Lisa . Both are helpful, trustworthy and professional agents. Truly recommend this brilliant property agency.

Peterson · 27 July 2023

★★★★★ 1/5

Trustpilot

Stay away from these agents if…

Stay away from these agents if possible, if not, buyers beware! Especially if it is your first time buying a property - it is up to you to do your due diligence on every single aspect. The estate agents are working for 1) the sellers and 2) their profits/metrics. These two aspects drove a horrific experience for me. I was initially looking forward to working with Lisa at the Hat & Home branch in Bracknell because I read such great reviews. This was not the case - her behaviour throughout the purchase was appalling at best. She constantly argued with me, gaslighted me, and provided incorrect information on the sale progression. For example, I only viewed the property once before making an offer, and twice after until completion, because it was such a challenge to get viewing with the sellers who had kids. Every single time, the sellers would be there with the agents "upselling the property" and not giving me a moment to take an objective view & discuss with my family. The second time, where I was left alone to view the property with the seller with no estate agent present - and this led to a huge misunderstanding on the fittings/fixtures to remain in the kitchen. When I requested a final pre-exchange viewing with no sellers present, I was accused of "forcing them out of their own house" - which was really absurd to me, as I was even flexible on the date/time, and just wanted to see it objectively for 15 mins. The sellers of this property felt very entitled to their demands and where these couldn't be met, I had to face a backlash. I have ALL the texts/Whatsapp to show the kind of language and gaslighting that took place. Lisa also misinformed about the progress of the sale, in attempts to put pressure on me to rush through critical legally binding process which if I did not review properly could cause me long term harm. She didn't care as long as she could hit her metrics on time. For example, she misinformed me on multiple occasions that the "full chain was waiting on me", yet when I finished my side, the others in the chain were still waiting on their mortgage offers. Ultimately delaying the exchange date because of this. At one point, the sale was nearly falling through because we couldn't come to an understanding and I had to get my solicitors involved. Even my solicitor at one point was so frustrated, she raised a complaint to her manager about Lisa's "bullying behaviour". As a first time buyer, they completely ruined the experience of the process for me. Forget, they didn't provide any support, but instead cause so much upset, stress and hinderance in the process. They know that they have done a terrible job because they didn't even ask for feedback, or review, or even meet/contact me to congratulate me on my completion day. Yes, of course I'm sure there are two sides to every story, but as a first time buyer - don't say I didn't warn you!!

Sresha · 31 August 2025

★★★★★ 5/5

Google

I worked with Barnaby Coles from Hat and Home to buy my property. Throughout the whole process I found Barnaby extremely professional and pleasant to work with, along with the rest of the team at Hat and Home. They were great at communicating and helping in every way to keep the sale completion process moving along.

Pete · 30 October 2024

★★★★★ 5/5

Google

We have worked with Luke and Daniel before so when we unexpectedly needed to move again we knew we would get great service from Hat and Home. Rather different market conditions this time around though and that's when you need the experience, market knowledge and professionalism that Hat and Home offers. We also had the benefit of working with Lisa Roe, who was excellent - handling the communications up and down the chain with the utmost efficiency and her assistance was invaluable throughout the whole process. I'm really pleased to see Hat and Home grow their business as they really do deserve it. I wouldn't hesitate to work with them again (...we might give it a few years this time though :-) )

Marianne · 29 May 2023

★★★★★ 5/5

Google

I recently bought a property through Hat and Home and I can’t recommend them highly enough. From start to finish, the team went above and beyond to make the process as smooth and stress-free as possible. Luke was absolutely …

Mel · 15 May 2025

★★★★★ 5/5

Google

Absolutely great experience thanks to Sarah who guided us around the property we viewed during October. Sarah personalised the viewing and drew attention to the features she thought we'd be most interested in, asking for feedback the whole time and making sure she answered all of our questions. Great follow-up to ask us for our specific feedback on the viewing. Professional and friendly with a lovely manner to put us at ease. Highly recommended.

Jonathan · 16 October 2023

★★★★★ 5/5

Google

Very pleased with the service I received from Hat and Home in Crowthorne regarding the sale of my property. They were attentive, proactive and responsive at all times. Thanks to Barnaby and Jan in particular for managing the marketing and …

Linda · 15 April 2025

★★★★★ 5/5

Google

I have no hesitation recommending PRIME by Hat and Home for property sales. When it came to selling our house I met with most of the estate agents in Crowthorne and Daniel Mason made far and away the best initial impression. He convinced with his friendly and polite manner but particularly with his expert knowledge of the local property market and his ability to recognise our requirements as sellers and develop a suitable marketing strategy. The initial impression was confirmed during the sales process, which Daniel and his colleagues managed thoroughly and efficiently, keeping all parties fully informed along the way. Daniel's advice has always been first class, fully reflecting the latest market conditions. It's a pity we no longer live in Crowthorne because Daniel at Hat and Home would always be the first person we'd call if we were selling a house there.

Michael · 24 March 2023

★★★★★ 5/5

Google

We sold our Home with Hat and Home at the end of last year. Daniel Mason was our estate agent and he went above and beyond for us. Despite our personal journey not being as straight forward as we had hoped (due to many unforeseen bumps in the road - changes in the market etc), Daniel was there every step of the way to help, guide and offer advice until he got us over the line! Hat and Home are a small and friendly business, with their focus on what their client needs are and not just pushing targets like most other popular estate agents. They take the time to understand their clients and care about their needs as people not just numbers - and that’s what sets them apart.

Angela · 23 January 2023

★★★★★ 5/5

Google

Could not recommend more! Libby was amazing, meeting us after work to see the property, and took us to see another sized one at the same time. Took us through many options, was very kind and chatty. She booked us in for another property which she recommended and was in the process of being put on the website. Even when collecting our keys, all of the staff in the office were polite and made great conversation. They have even gone as far as to help us post-moving in (they were only the advertisers for the property, and have nothing to do with post-tenancy).

Daniel · 24 December 2022

★★★★★ 5/5

Google

We registered our interest in a property in Crowthorne with Hat & Home and received a call back from Dan straight away. He took the time to really understand what we wanted from our next move, which was our forever home. Dan was able to find a range of the right type of properties for us to view and by using his extensive network, we have finally found our forever home, which we complete on in a few weeks. Dan is a true professional. His knowledge of the local area is excellent and he went the extra mile to watch our 3 and 5 year old, so my husband and I had the time to really look round the properties. This is no mean feat in itself, it is a side of Dan that we loved and shows the high level of customer service you will receive when working with him. If you are looking for a home in the local area, we would highly recommend you speak with the team at Hat & Home.

Joanne · 24 November 2022

★★★★★ 5/5

Trustpilot

Tilley and Lisa at Crowthorne were very…

Tilley and Lisa at Crowthorne were very good. Knowledgable and professional, proactive, good communication vi what’s app group.

Debra · 4 November 2025

★★★★★ 1/5

Trustpilot

No answering

Never answer phone call or email Who is run this business!!!

Alireza · 21 January 2025

★★★★★ 5/5

Google

Daniel worked very hard to secure our dream home purchase in a multi-agent environment with other offers on the table. Daniel was responsive and attentive throughout the process and continued to be once the sale was completed. This included covering visits when technically on holiday, and pulling in favours and recommendations to get the deal done. He was a breath of fresh air compared to other agents I’ve dealt with.

Simon · 21 August 2023

★★★★★ 5/5

Facebook

We recently used Hat and Home’s services for the sale of our property and their customer service was outstanding. Luke went the extra mile always keeping us informed, making the process as stress free as possible. We would definitely use Hat and Home in the future when moving and would not hesitate to recommend them to anyone!

Charlotte · 1 June 2021

★★★★★ 5/5

Trustpilot

Amazing experience with Hat and Home…

Amazing experience with Hat and Home Crowthorne.. Barnaby Lisa and Jan were exceptional … always at the end of the phone and second time using them would highly recommend! Make moving home very easy! Thanks guys ! Justin and Sarah 😍😍

Sarah · 22 January 2025

★★★★★ 5/5

Google

Thank you so much to everyone at Hat and Home but particularly Marney- who has guided us through buying our first home. She has been so quick to respond to any queries or questions we have had with extensive knowledge and understanding. The whole process has been as stress free as possible, and we have been able to exchange contracts in 4 weeks! We are thrilled and wouldn’t hesitate to use Hat and Home in the future. Thanks again.

Camilla · 20 September 2022

★★★★★ 5/5

Google

Luke S. has been the most professional agent we have dealt with on a purchase before. Only wish he had been selling our property. Efficient / professional /accurate/ innovative in solution fixing. Thank you Luke

Jane · 21 March 2025

★★★★★ 5/5

Facebook

We couldn’t recommend Luke and the Hat & Home team in Wokingham more . They, from the very first interaction, have been nothing but amazing helping no us take the step to move , along the journey and getting to and through completion , we really felt more like a friend was helping us move . We wouldn’t hesitate to give our 110% satisfaction feedback for any future customers , we felt valued, and always able to talk to someone , very professional and courteous, thank you so very much Luke and team

Maria · 13 April 2022

★★★★★ 5/5

Google

Jack has been exceptionally good. He has been patient and genuinely caring. He has been flexible and agile and is an outstanding example of authenticity.

Ray · 24 February 2024

★★★★★ 5/5

Facebook

Thank you so much to Ben and team at Hat & Home for selling my late mothers flat. We had just about given up hope after trying two local established agents with very few viewings when we thought we would have one final attempt and try Hat & Home. What a complete breath of fresh air the team were! All other agents could do was complain about market or suggest we drop price. Ben suggested leaving price, use digital tools to stage house and would push to a new market. Within a few weeks we had multiple viewings and two offers! Not only did Hat & Home perform the viewings but kept in regular weekly update on viewings which is something other agents failed to do. At no point did we feel we were just another person on their books but the team were working hard behind scenes to sell this for us. Well done Hat & Home, would definitely recommend to anyone. Gary Avery

Gary · 11 January 2022

★★★★★ 5/5

Google

Having used Hat and Home recently to sell our house in Crowthorne I can’t speak highly enough of these guys. The level of expertise, professionalism and more importantly relationship building, is something I haven’t experienced from an estate agent previously. If you’re local to the area, I’m not sure why you would look anywhere else. Big thanks to Luke Strzadala and Daniel Mason for all of your efforts. Thanks guys!

Alex · 25 October 2022