Mansell McTaggart Crowborough reviews

★★★★★ 1/5

Trustpilot

Crowborough people stay away from Lee and Paul!

I was in the process of buying a property advertised through them. Waisted 3 months of my life, Lee and Paul were hiding a very crucial information and in the end they admitted that they were helping seller with their financial difficulties. They should never allow for the property to be advertised if the people couldn't effort to move out. I had to pay over £2500 solicitor bill (my mistake for trusting them) as chosen their solicitor recommendation. Solicitor along with Paul and Lee were working together and 100% against me, as a customer.

Anonymous · 31 July 2024

★★★★★ 5/5

Google

I recently purchased a property through the team and it could not have been easier. Any time I tried to get in touch with them at various stages of the purchase I was able to get through to someone and got the answers I needed swiftly. Thank you again for all your help

Nic · 16 December 2025

★★★★★ 5/5

Trustpilot

Brilliant service, highly recommend

Brilliant service from a friendly and experienced team! Right from the start Jamie came and organised a great video that completely showcased our house. The attention to detail on the house particulars were clear and the photos taken by Jimmy were excellent. Our house sold very quickly but took a long time to go through due to the bottom of the chain falling through twice. I really believe that if Mansell's had control of the bottom of the chain it would have been a lot smoother but Karl and Andrew did an absolutely fantastic job keeping on top of every aspect of the chain and keeping us informed of progress. If you are considering selling your house, these are the people to sign up with. Highly recommend

Jason · 24 May 2024

★★★★★ 1/5

Trustpilot

I've never had a good experience when Mansell McTaggart are involved

Once again Mansell McTaggart have proved themselves to be a poor estate agent. Due to their lack of diligence with checking that finances were fully in place, our house move, which was a relocation for us, have been completely upended at the last minute. I have also dealt with them in the past and have never had a good experience, they don't tell the truth, don't do their job properly and I would recommend that you don't use them. Use someone else.

Sue · 2 December 2025

★★★★★ 2/5

Trustpilot

Haywards Heath branch

Haywards Heath branch - poor quality of viewings around 50% were not on market and on today’s overheard them discussing another property whilst viewing mine. Also selling technique was concentrated on potential for extension rather than house as is. Would not recommend

Paul · 12 September 2026

★★★★★ 1/5

Trustpilot

Burgess Hill Branch

Rented from Mansell McTaggert. We reported mold nothing done about it, they were not interested. We moved out and paid for a professional cleaning service £330 but they said it was not good enough and and wanted to bring in there own cleaning service and deduct from the deposit. They sent photos two weeks after moving out pointing out stuff that wasn’t even on the exit inspection report. Avoid really unscrupulous people.

Peter · 4 February 2026

★★★★★ 5/5

Google

I dealt with Mansell Mctaggart for the last year ! Finally sold my property with the help of Lee, Paul, & Matt And what a team they are, going beyond customer service, nothing was ever too much trouble ….. I would highly recommend this estate agent in Crowborough ….. Gold Stars definitely.

Carole · 16 October 2025

★★★★★ 2/5

Trustpilot

Poor sales progression

Initially all went well. Great photos and floor plan attracted people quickly via Rightmove. But after agreeing a sale, the sales progression process was poor and frustrating. I felt it was more about “managing expectations” rather than prioritising and communication. But we got there in the end but can’t help feeling that was mainly due to other people’s efforts.

Sara · 12 May 2026

★★★★★ 1/5

Trustpilot

Escalating complaint, timestamped offer mishandled

Just before the strict 10:00 deadline, I spoke directly with the agent handling offers. He confirmed there were no offers in the £290, £300k region. I then submitted a clear, chain-free offer of £295k, well above that range, and received confirmation of receipt by email. Despite this, the property was sold to someone else with no explanation, no timestamped evidence, and no transparency. I am now gathering evidence, including recorded calls, and will escalate this to The Property Ombudsman and Trading Standards to protect my rights and obstruct the sale until the matter is resolved. Buyers deserve fair treatment, not vague denials and procedural silence.

Rizwan · 26 October 2025

★★★★★ 5/5

Trustpilot

Sussex purchase

We purchased a house in Burgess Hill through Mansell McTaggart, and they were fantastic every step of the way - Scott handled our purchase and the communication was great throughout. The team were so helpful and efficient, which is exactly what you need when moving house!

Beth · 25 July 2026

★★★★★ 5/5

Trustpilot

Friendly and professional

Mansell McTaggart proved to be the best choice when I was looking for a flat in Hove. Harry, in particular was super helpful and guided me through the process and dealt with any issues straight away in a very friendly and professional manner. The whole experience was very positive and I'd highly recommend the service.

Regina · 18 May 2026

★★★★★ 5/5

Google

We bought a house on Rochester Way in Crowborough last summer with Mansell McTaggart's and everyone was incredibly helpful especially Paul who was really knowledgable, he guided us through the whole process and was always available and happy to answer any questions. Thank you very much again Paul and the team

As · 27 August 2023

★★★★★ 5/5

Trustpilot

HORLEY BRANCH EXCELLENT

HORLEY BRANCHOutstanding! Best service I have received from any estate agent. Highly recommend and would not hesitate to use again.Although I dealt mainly with Sam, who was constantly professional, helpful, always ready to answer questions and nothing was too much trouble, with constant updates, involving a move that has not been the smoothest for myself. In fact, I would say over and above in some instances.Whole team were excellent in communication and customer care when Sam wasn't available. They not only clearly care about, and listen to their customers but also communicate between themselves. Thank you Andrew, Sam, Gaby, Noah! Ace team!

Mariea · 14 August 2023

★★★★★ 5/5

Google

Paul from mansell and mc raggert, fantastic estate agent he’s a Londoner that’s got fabulous selling skills, of paramount knowledge and essentially a truly professional guy. Highly recommend

Sandra · 16 February 2026

★★★★★ 5/5

Trustpilot

Adrian Kirbyshire​ Mansell McTaggart

I recently had the pleasure of working with Adrian from Mansell McTaggart agent to purchase my dream home. From start to finish, Adrian provided exceptional support and guidance throughout the entire process. He was always available to answer my questions and address any concerns I had, which made the experience stress-free and enjoyable. Adrian's professionalism and attention to detail were truly remarkable, and his expertise in the real estate industry was invaluable in helping me navigate the complex buying process. Overall, I would highly recommend Adrian to anyone looking to buy or sell their property. Thank you for your hard work and dedication, Adrian! You truly went above and beyond to help me find my perfect home

Rafat · 22 April 2023

★★★★★ 5/5

Google

Personal kind & empathetic.. the staff are experienced & give the guidance the customer needs Nothing was too much trouble & most importantly a professional service Definitely use again

Kay · 16 January 2026

★★★★★ 1/5

Trustpilot

Uckfield Branch

Uckfield Branch - What an awful Estate Agency. Asked to view 2 properties on Saturday morning, told them more than happy to attend without them tagging along and the sales person (male) was anything but helpful. made up so many excuses and totally inflexible or helpful I simply advised that his Vendors should know how bad they are AND I would not bother viewing based on how awful my experience was with him.

Andy · 27 August 2025

★★★★★ 5/5

Google

Thank you Mansell Mctaggart Crowborough for the purchase of our first home, couldn't fault them on keeping us up to date with our purchase and answering questions we had. Special thanks to Paul for putting up with us !

Charlie · 27 August 2023

★★★★★ 5/5

Trustpilot

Highly Recommend

Horsham Branch - We sold through Mansell Mctaggart and had an incredible experience. We were constantly kept up to date and in the loop throughout the 9 months our chain took to complete.Harry went above and beyond to help us in many different ways and we are extremely thankful to him. Any issues we had, they already had a solution and made it really easy for us. Not only was their professionalism top notch but they were also really friendly and down to earth which made the whole experience so much better. Thank you to Harry, Guy and Scott for all of your hard work, we appreciate it alot.

Kay · 14 June 2022

★★★★★ 5/5

Google

Everything went smoothly and quicker than expected.

Shaun · 24 January 2025

★★★★★ 1/5

Trustpilot

My experience with Mansell McTaggart…

My experience with Mansell McTaggart was, from start to finish, extremely disappointing. I was both buying and selling through them, and the entire process was stressful for all the wrong reasons.

Helin · 8 July 2026

★★★★★ 5/5

Google

Paul & the team were outstanding. Excellent communication and professionalism at all times. Extremely efficient at point of exchange of contracts. Would recommend the whole team without hesitation. A premium agency offering premium service and value. Thanks all.

Bradley · 3 August 2025

★★★★★ 1/5

Trustpilot

Plain rude

Need to check into reality that it is not a normal or common thing for RENTERS to earn nearly £50k a year if people are looking at renting your cheaper 3 bed houses, its because thats what they bloody need and can afford! Expecting them to be earning that amount and denying any help towards people who don’t straight up just no can’t help you there you’re too poor bye! Honestly ridiculous, have you not heard of the cost of bloody living. Price of life is going up but they pay isn’t. Landlords, if you’re wondering why no one’s renting your property yet. These people are why. This is for Burgess Hill, no idea if you’re all like this

Ashleigh · 4 April 2025

★★★★★ 5/5

Trustpilot

East Grinstead Branch

East Grinstead Branch - they were excellent. Selling and buying was a very long and drawn out process and Mansell’s were helpful and really supportive throughout. From the start I felt they had our best interests at heart. They offered sound advice and we were so pleased we went with them. Luca and Cameron were incredibly helpful with viewings and Steven was excellent with his sales progression support and assistance on numerous occasions! Anytime we called the office I felt whoever we spoke to knew all about our sale and eventual purchase, they seem to really work together as a team and we are so pleased we chose them! Thank you East Grinstead team! Tina

Boo · 5 March 2022