Cubitt & West Crowborough reviews

★★★★★ 5/5

Google

Cubitt & West were fantastic, John found me the most perfect house which I'd been searching for for months. The team supported me all the way through the purchase and were there for me all the way through to the very last minute. Thank you, Marie, for your wonderful interception on moving day. Great team and fabulous support. Highly recommend them.

Jenni · 24 October 2024

★★★★★ 5/5

Google

We had a very positive experience selling a flat through the Crowborough office. This could have been a stressful time, since we did not live in the area. However, we were kept well informed throughout the process and John, Jordan and all the team in the office worked hard to secure a sale and to ensure that the process was straightforward. Any time I contacted the office, regardless of who I spoke to, our query was dealt with efficiently and we received a quick response.

Sue · 14 October 2023

★★★★★ 5/5

Google

From our first meeting with John for a valuation until completion of the sale, nothing was too much trouble. Selling a house can always be a stressful time, especially when the market takes a downturn but the team at Crowborough, John, Jordan and Marie worked tirelessly to keep things moving. We were kept fully informed of everything that was happening at all times, both from the Crowborough branch and also from Emma our sales progressor . We couldn't have asked for a better service, a huge thank you to everyone at the Crowborough branch.

Mike · 14 October 2023

★★★★★ 5/5

Google

We experienced a great service from Cubitt & West. Unfortunately the property we bought didn't end up being through them, however the punctuality and friendliness of the service provided for viewings etc was on point - A particular thanks to Jordan for this!PositiveResponsiveness

Will · 24 October 2022

★★★★★ 5/5

Google

We have just completed a very difficult purchase, through this agency, it took many months & lots of phone calls, some of them tearful! Throughout John, Marie & Jordon were always helpful & professional, but friendly too, John went out of his way to help & was more like a friend to us. I cannot praise them all highly enough & would recommend anyone looking to sell or buy to use their services.PositiveResponsiveness, Quality, Professionalism

Jan · 24 October 2022

★★★★★ 5/5

Google

Very pleased with everyone at this estate agent. Marie, John and Patricia were all extremely helpful with the purchase of our 4th property, especially when there were delays due to solicitors. We got very quick responses from all staff and emails were answered quickly. would highly recommend.PositiveResponsiveness, Quality, Professionalism

Nicki · 24 October 2021

★★★★★ 5/5

Google

Strongly recommend John and the rest of the team at Cubitt and West Crowborough. Expertly managed process of sale and purchase from start to finish. Strong experienced team. Highly recommend.

Sam · 10 October 2023

★★★★★ 5/5

Google

Thank you so much to John, Jordan, Maria and Emma for helping us secure our house purchase in Crowborough. Such a well organised and a professional team; keeping us informed of any eventuality or change in the progress of the purchase from beginning to end. We are very happy with the house and we highly recommend their services. Muchas gracias! S&R

Simon · 14 October 2023

★★★★★ 5/5

Google

John and his team provided us with a top notch service from start to finish with the simultaneous sale and purchase of a new property in Crowborough. Felt like nothing was too much to ask and kept us in the loop at all times. Top job!PositiveResponsiveness, Quality, Professionalism

Tom · 24 October 2021

★★★★★ 5/5

Google

We didn't have much luck with selling our property with other Estate Agents, so turned to Cubitt and West. John and his team (Marie, Jackie and Sally) were brilliant. Always keeping me updated during the process from beginning to end. Cannot highly recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value

Layla · 24 October 2021

★★★★★ 5/5

Trustpilot

Very happy with the service!

Thomas Goodchild is very quick at responding to requests and issues. Always contactable and helpful.

Jamal · 16 September 2025

★★★★★ 5/5

Google

I would like to highly recommend John and his team in the Crowborough office who recently efficiently and quickly sold my mother's house in Crowborough at the top end of the price range we agreed. John is an experienced and consumate professional who knows the Crowborough market well. He is easy to talk to, patient, friendly, empathetic and realistic. Thanks also to Jordan and Emma on John's team. An excellent selling experience.

Peter · 24 October 2022

★★★★★ 5/5

Google

John and his team were knowledgeable and efficient throughout the process, promptly responding to calls and emails. The marketing and subsequent feedback was highly professional. Highly recommended!

Kevin · 24 October 2023

★★★★★ 4/5

Google

John and his team provided a great service throughout the house purchasing process. Any query no matter how small was dealt with in an efficient and timely manner making our move all that more easy. Marie deserves special mention and was a pleasure to work with.

Mike · 24 October 2021

★★★★★ 1/5

Trustpilot

Very disappointing experience

Very disappointing experience !

Виктория · 20 April 2026

★★★★★ 5/5

Google

A big thank you for all your help you gave me, being a first time seller, nothing was to much trouble in helping, great team at the Crowborough branch, I would hesitate to use again or recommend to any body. Thanks you Ken Hartfield.PositiveQuality, Professionalism

Ken · 24 October 2021

★★★★★ 3/5

Trustpilot

Flat sale

They have a proactive sales team who do call round and message contacts but it's not always clear which you're going to deal with. You do pay additional for the photos as they outsource which seems a little cheeky.

Anon · 25 March 2026

★★★★★ 1/5

Trustpilot

Toooooo slow

Toooooo slow and service not good enough for amount of percentage we paying bad communication

Super · 12 September 2026

★★★★★ 5/5

Google

I couldn’t speak more highly of how John, Emma, Jordan and the team handled our purchase. We were kept updated regularly through the entire process and they made the whole thing as stress free as possible.

George · 24 October 2022

★★★★★ 5/5

Google

My husband and I are in the process of selling our house. We can't thank Marie, John and Jacky enough for all the fantastic help and support they are giving us during this difficult and stressful time. We appreciate all their helpful advice.

Heather · 24 October 2021

★★★★★ 5/5

Google

Energetic marketing and sourcing of suitable buyer in challenging market conditions. Appreciated the personable service across the team and quality of communication throughout the process. Regularly updated throughout; gave us assurance that they were on the case and kept us informed. Very happy with service - they did what they said they would!

Garry · 14 October 2024

★★★★★ 5/5

Trustpilot

Comprehensive and proactive support for fast tenant replacement

Comprehensive and proactive support to ensure flat could be re-let rapidly and seamlessly after sudden tenant departure. Marketing, tenant selection/vetting, flat inventory, cleaning, safety and all legal aspects covered for new contract and referencing of new tenants all carried out in a few weeks. Would have taken me months!

ADRIAN · 5 December 2025

★★★★★ 5/5

Google

Sold our house within a week with these guys ! Very professional, kept us informed at all times, very easy stress free transaction. Would recommend these guys ! 5 star service ! Many thanks to John and his team Rob & Sarah

Robbie · 24 October 2021

★★★★★ 5/5

Google

My mother had trouble selling her house with previous agents but Cubitt & West have managed to sell it. It hasn’t been an easy sell but the manager John Furber has been outstanding with his help. I would happily recommend them.

Katrina · 24 October 2021