Trusted Agent profile · Crook
★★★★★
1,785 reviews across 2 platforms
Royal Corner, Crook, DL15 9UA
Robinsons's office in Crook, at Royal Corner, is rated 4.8 out of 5 across 1,785 reviews on two platforms, including 33 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Robinsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crook.
Every review we hold for the Crook office, from every platform, shown as written. First names only.
5/5
TrustpilotRobinsons Sedgefield
Robinsons, Sedgefield branch were brilliant when it came to selling our rental property.Ryan, Sharron and Jade were always very helpfull and very professional.Would certainly use them again
Hi Trevor.Great review!! Thank you so much for your positive comments. Ryan and the team at Sedgefield will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotDealt with the sale of my late father’s…
Dealt with the sale of my late father’s property keeping me informed at all times and dealt with in a sensitive manner. Would have no hesitation recommending Robinsons to anyone looking to buy or sell.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotWhat an amazing team at sedgefield…
What an amazing team at sedgefield branch, Ryan Sharon and Danni, the presentation of my property was excellent and was sold within 2 days. I also bought my new property with them, they helped and supported me with both nothing ever to much trouble. Excellent service very efficient and friendly will keep in touch with them when passing shop thankyou.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotI have been very impressed with the…
I have been very impressed with the service and care shown to me by the Robson team. I was never ignored and was given a very personal, caring service (very rare nowadays!). I highly recommend them to you.With very best wishes Susan Lee (client)
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotWell done team Robinsons!
Ann and Durham team provided open and honest guidance and support to help us through the sales process. The customer service was excellent and the team were friendly and responsive. Well done team Robinsons and thank you!
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support. Warm regards, The Robinsons Team
5/5
Trustpilotpolite and friendly staff.
We found the staff very polite, especially Alex, Angela, Barbara and Sam as we dealt with them mostly. They were very accommodating when we had queries and got back to us in a timely manner.
Hi Karen,Thank you very much indeed for your great comments ref our Crook office. Alex and his team will be thrilled.Regards.Simon Wright.Director
5/5
TrustpilotAppraisal Ryan McKenna SEDGEFIELD…
Appraisal Ryan McKenna SEDGEFIELD OFFICE.
Thank you so much for taking the time to leave us a review! We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service. We truly appreciate your support and hope to help you again in the future! Regards Robinsons Management Team
3/5
TrustpilotEffective communication skills need to…
Effective communication skills need to be addressed. I personally don’t believe enough was done and no one got in touch with me every now and again to keep me up to date with their marketing techniques. I have taken my property off the market via email, collected my keys, and not one person has asked me why. That would have been my first job if someone withdrew their property.
Thank you for your review, it is very much appreciated to help us improve our services. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotRobinsons sold our property and helped…
Robinsons sold our property and helped us along the way to chase up inquiries. It was a seamless service from their part even in the middle of a global pandemic. We eventually moved into our new property after a very long 7 months. ( searches took forever). R9binsons offered me a piece of mind when times were tough, they are very professional and I would deffinatly use their services again. Barbara you are a star!
Hi Samantha,Thank you so much for your review and 5 stars. it is great to hear the service was of a high standard at our Crook Office. All transaction appear to be more lengthy at the moment however we are doing our best to gets things moving more quickly.Thank you for posting your experience.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic experience of renting from a…
Fantastic experience of renting from a very professional and helpful company. Me and my partner were in urgent need to rent a flat as I am a nurse for the NHS and needed to move out of my family home due to the COVID 19 pandemic. We had the keys to the flat of our choice within 2 weeks, which was fantastic. We were provided with constant updates from very hardworking staff. A big thank you specifically to Clare and the branch manager of Chester Le Street Robinsons who both went the extra mile. An amazing service, would highly recommend.
Hi JadeneThank you so much for your positive review and 5 stars ref our Chester Le |Street branch.It is great to hear your experience was a good one during these very challenging times.Clare and the Chester team will be thrilled with your comments.Regards.Simon Wright.Director.
5/5
TrustpilotClare from Crook branch
THANKS to Clair at Robinson she was great, really fast, on the ball. i am really impressed. Keep up the good work.Regards Fenham properties
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
1/5
TrustpilotBad Experience!
At first, I sent an enquiring to 12 Fordham road located in Durham using my personal email whether is it available or not? Their response was asking me; what is your occupation? My answer was I am Ph.D student and I am fully sponsored by my government. Their response was unfortunately not available, even though, I found it in all rental website. However, one month later I used my university email address with same details and I sent an enquiring to 12 Fordham road whether is it available or not? This time they said yes, it’s available and I was with Mr. Mason for viewing and everything was great the house was fantastic! We did some negotiate regarding to the rent and some sorts of things. After that I started submitting my application with normal process, I provide them with all my required proofs and documentations in order to speed the application process, unfortunately, I felt they frozen my application until the current landlord response to them. Should I wait until the current landlord response?Clare asked me to provide her with current landlord phone number in order to process the application, however, all the required proofs submitted to her and via the application, I don’t know if she doesn’t trust the documents? I told her I deal with him via email address, I don’t have his phone number, and I said to her this your job not my job to find out his phone number, she said don’t say this my job?????After that I canceled my application because I felt they don’t take my request seriously!!Second, I would thankful to Mr. Mason who deals with me with professional way, he was an amazing guy. Lastly, it is very pad experience to deal with the Robinsons Estate Agent Property, I don't recommend it!!!
Hi QasemThank you for your review. There is always two sides to the story!!We have provided you with an exceptional service in what are very difficult circumstances. Keith at our Durham office has bent over backwards to help you.We treat every case on an “individual application basis” and can only proceed once we have the necessary information from you.If we don’t receive the information we require we are not able to process the application.I hope you find something else that is suitable.RegardsSimon Wright.Director.
5/5
TrustpilotAlways helpful and kept us up to date…
Always helpful and kept us up to date with any progress during the home buying process. Would recommend, in particular Joy who was always very informative and helpful.
Hi Ellis,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
1/5
TrustpilotMoved me into a house full of fleas not…
Moved me into a house full of fleas not a penny compensation had to bin hundreds of pounds worth of clothing and pay for my own hotel for 3 days while they fumigated the place, which didn't take place till way after the compliant was made, the property was below average, the staff are a joke utterly useless and incompetent very dismissive and rude. Still haven't had my deposit back after 7 weeks now supposed to be 2 stay well clear worst Renters in the North East easily!!!
Hi Mr NewmanThank you for your review. I have looked at this file and spoken to our lettings team. We acted quickly when you brought this to our attention and you were asked to give us access for 3 hours to sort the problem out. With ref to your bond you are aware there is a dispute ref some damage and due to the Coronavirus situation getting quotes has not been possible. The matter is recieving our atttention and you have been made aware of this.Thank you.Regards.Simon Wright.Director.
5/5
TrustpilotRenting with robinsons
I rented a flat with robinsons for a year. From the start they have been amazing and attentive with anything that i need. Any problems where wrong they would sort it out straight away with out any arguments. Have to say a big thankyou to Clare who looked after my property. She was very professional and talking to her was like talking to a friend if their was any problems she would sort them with out any worries. Its been the easiest renting experience i have had, very professional, open, honest and trust worthy.
Hi AshleyGreat review!! Thank you so much.It is lovely to hear that your experience was a good one and i will thank Claire on your behalf.Reagrds.Simon Wright.Director.
4/5
TrustpilotI would recommend Robinsons…
I would highly recommend Robinsons's the advertising was great, and the team were very responsive to showing round prospective buyers and providing feedback. I also used their suggested solicitors who were super, unfortunately I didn’t receive the exact asking price, but wished to proceed for a quicker sale
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
TrustpilotMuchas gracias amigos
Muchas gracias amigos. These guys/gals went over and above the call of duty, always replying to any query promptly and with a dose of good humour. Their valuation of our property was realistic and what we expected.They kept us informed at every stage of the selling process providing great liaison between us and our buyers.They actually sourced a buyer through market knowledge on the first day the house went on the market. Offer and acceptance same day. I know this will not happen for everyone but it's a sign that they know the local market. First class.
Hi WardThis a great review so thank you so much!!!We have a great team who do care about what service they provide so i am delighted your experience has been a good one.Can i ask you which office you dealt with so i can pass on your thanks to the staff.Regards.Simon Wright.Director.
4/5
TrustpilotStacey was very helpful
Stacey was very helpful, particularly in how she chased down our buyers solicitors for the local searches near the end of the process. Overall a very good service.
Hi Mr Farmer,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotWe have bought 3 properties via…
We have bought 3 properties via Robinsons stockton on tees. We also have them managed by them and have a 4th which they will manage shortly. Mark and all the staff on sales and lettings have always given us the best service , they are knowledgeable , polite and helpful . We would not think of going elsewhere. We can pop in at any time for anything and they know us and assist us with whatever issue we have. We would and have recommended them whenever we can. They are a brilliant team.
Hi Mr and Mrs WhitakerWhat a great review!! Thank you so much. Mark and his team will be thrilled.I will personally thank them for their hard work on your behalf.Regards.Simon Wright.Director.
5/5
TrustpilotI've used Robinsons for nearly 10…
I've used Robinsons for nearly 10 years, initially as a Letting Agent (as a Landlord), and latterly for the sale of a property. I've never received anything less than first class service. Victoria Quarton in the Ingleby Barwick office has been brilliant; her customer service and advice is second to none, plus her timely and clear, concise communications have been invaluable to me as a customer. I can't recommend these guys highly enough.
Thank you so much for your review, it is very much appreciated.Kind RegardsKeith MasonSenior Manager
5/5
TrustpilotRobinsons Ingleby Barwick
After being let down by another agent ,wasting 4 months of my time , I arranged to speak to Robinsons to see what they had to offer. A no nonsense proactive approach to sell my house. They did not disappoint . A great professional team at every stage , first class communication and regular updates on how they were approaching sellers. Special mention to the fantastic Toni who could not do more to assist . House sold. Would highly recommend this branch to anyone.
Hi David,Thank you so much for your great review and 5 stars. It is always brilliant to hear when hard work pays off. Toni is a young but gifted manager who is making a difference for Robinsons at our Ingleby Barwick Office. Your comments are important for Toni and the management team. I will personally thank Toni on your behalf for her excellent service.Thank you for posting your comments.Regards.Simon Wright.Director.
5/5
TrustpilotNew Mummy with a First Time Rental!
As a new Mummy, trying to tackle a new baby and rent my old house was tricky! I am so grateful to Robinson’s for making it easier for me! A lot of the time I was unable to accept phone calls as I was having to sort out baby but I was able to communicate via email which was such a relief! I was able to sign and scan documents over without having to leave my home, they made every part of the process so easy for me and were great when it came to organising viewings for me. They are now fully managing my property and I have two lovely tenants whom Robinson’s are looking after for me, if any work needs doing or there is an issue the girls are brilliant at getting to me straight away and making sure it’s ok to do things. I couldn’t recommend them enough!
Hi Sarah.This is a great review!!Thank you so much for taking the time to write such an in-depth review. The Stockton Office will be thrilled with your comments. I will personally pass on your good wishes to the team.Thanks again.Regards.Simon Wright.Director.
5/5
Trustpilot100% the best customer
100% the best customer service I have ever had! Joy is the most polite, professional and caring person. She went above and beyond to sort my house out. I would recommend Robinsons to anyone
Hi Mr Robinson,What a great review!!Thank you so much for your positive comments ref Joy and the Darlington Office.I will personally pass on your good wishes to her.Enjoy your new home.RegardsSimon WrightDirector.
5/5
TrustpilotRobinson’s Stockton - 5 Star people from 5 star agents!
My first but definitely not my last time using Robinson’s - Stockton Absolutely amazing group of people working here. This was the first time we have bought and sold a property at the same time. Enquiries and issues are always dealt with quickly and professionally. They really do care about their customers. Every member of staff I have spoken to has done everything they can to help with my queries and have helped make moving home so much easier. Things haven’t always went to plan as we were purchasing a Repossession but the staff at Robinsons have went above and beyond to put me at ease and support us through the whole process. I would like to thank everyone there but a particular mention has to go out to Claire (Sales),Lindsey, Rachel, and mark for putting this amazing, efficient team together. Will definitely be using again, and can’t recommend them enough! Thank you again! X
Hi RossWOW!! what a brilliant review, thank you so much. The team at Stockton will be thrilled. I will personally thank Mark and all the staff for a job well done. Thanks again for your positive comments.Regards.Simon Wright.Director.
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Tell us what you need and we'll put you in touch. Robinsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crook.
