Trusted Agent profile · Crewe

Bridgfords Crewe reviews

4.5

★★★★★ Excellent

186 reviews across 1 platform

236 Nantwich Road, Crewe, CW2 6BP

Bridgfords's office in Crewe, at 236 Nantwich Road, is rated 4.5 out of 5 across 186 reviews on 1 platform, including 186 Google reviews rated 4.5.

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4.5 / 5

186

Reviews on Google

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Crewe office, from every platform, shown as written. First names only.

5/5

Google

I don't usually write reviews, but I really wanted to leave one for Jess, who works on the lettings side. She listened to my requirements and found me the most perfect property. Jess made the whole process so pleasant for me and really can't thank her enough. So thank you to Jess and the lettings team at Bridgford's.

Kerry · 13 June 2025

Agent replied · 11 August 2025

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Excellent service, from Ollie and his team For working so hard to get out house on the market and sold within 2 weeks.

Janet · 26 March 2026

Agent replied · 16 April 2026

Thank you for your kind words! Our team takes pride in providing excellent service and we're thrilled to have helped you sell your house so quickly. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Bridgfords like so many other estate agents in Cheshire are fantastic if selling a house but for those letting they’re abysmal The rental market in Cheshire is buoyant to say the least so estate agents can just sit back and relax and punters will flood in - that the Bridgfords model If you’re a landlord - avoid They are not looking our for you they loook out for a quick rental - sign them up move on Kerching - easy money There’s no though as to the best applicant - they don’t reply to voicemails, emails - nothing - whoever gets there on the day that the staff member is in gets the property They’re abysmal - the beauty is we have two properties to sell in Crewe - Bridgfords will never get near them - landlords avoid at all costs

Phil · 1 May 2024

Agent replied · 29 August 2024

Hi Phil, as you will be aware there is currently a very high volume of quality applicants searching for rental properties and I am sorry if you were unsuccessful in applying for one our rental homes on this occasion. Our local team does endeavour to respond to all enquiries but please understand certain properties can get inundated with hundreds of viewing requests. The office would be more than happy to keep you updated with future properties if you wish to register your interest. Kind regards, Scott, Customer Relations.

5/5

Google

I cannot praise or speak more highly than Ellie more. I have never more such a dedicated young lady who is clearly very passionate, knowledgeable and so dedicated to her job, she most definitely goes above and beyond and nothing is too much trouble! Our experience with Brigfords has been a breeze with Ellie taking care of us, a credit to the branch! thank you!

Melanie · 20 December 2024

Agent replied · 10 December 2024

Thank you for your 5* review Melanie. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

Jessica and Matthew were both amazing throughout our tenancy, and went above and beyond to assist us.

Angela · 15 April 2026

Agent replied · 16 April 2026

Thank you so much for the kind words, it means a lot to us! We strive to provide excellent service and we're happy to know that Jessica and Matthew were able to exceed your expectations. We appreciate your business and hope to see you again soon.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

5/5

Google

I have been dealing with Tracy Lawason brach manager at Bridgefords crewe for the last few months whilst purchasing several properties in the local area. Tracy is a positive, committed & self motivated individual who clearly takes pride in her work . Professional in all that she does Tracy guides you through the whole process with the minimum of fuss, always attentive, any E mail or phone call is dealt with in a timely manner. Backed up by other members of the team Matt Portlock in lettings has proved himself to be a problem solver and has excellent communication skills when dealing with negotiations with tenants. Hannah in sales is also worthy of mention again always helpful and quick to return calls. It is obvious Tracy runs a tight ship and all departments work in harmony with each other. I will have no hesitation in using Bridgefords Crewe for any future purchases. Well done all.

Tim · 2 March 2024

Agent replied · 29 August 2024

Tim Barlow thank you for your glowing 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Brilliant throughout the while move from start to finish Jess was very helpful and informative easy to deal with

Mark · 16 March 2026

Agent replied · 16 April 2026

Thank you for the glowing review! We are delighted to hear that Jess provided top-notch service and made your move a breeze. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Would like to highlight the great experience I had with Bridgford recently on my home search in Crewe. I worked with Harriet during this process and am more than happy to give a positive feedback about their process. It was smooth and I used to get the process status every time there is an update. This experience I never seen in other letting agents. Great work and thankful for the support I got from you Harriet.

Madhusudan · 14 April 2024

Agent replied · 10 December 2024

Thank you Lovemyown World for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

4/5

Google

AVOID GILSON GREY. No issues with the estate agents, but if they recommend Gilson Grey as your conveyancer, don't do it. I've never met a more useless bunch of "professionals". I've spent more than 2 weeks and 30 phonecalls trying to get someone to send in forms for my LISA deposit, a 5 minute task. Can't complete my purchase until then.

P · 11 December 2025

5/5

Google

Would like to highlight the great experience I had with Bridgford recently on my home search in Crewe. I worked with Harriet during this process and am more than happy to give a positive feedback about their process. It was smooth and I used to get the process status every time there is an update. This experience I never seen in other letting agents. Great work and thankful for the support I got from you Harriet.

Madhu · 1 April 2024

Agent replied · 29 August 2024

Thank you Lovemyown World for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

5 star review being left here, I thought selling a house would be stressful but with the help of the lovely team at Bridgefords is was tbh effortless and I had help and reassurance every step of the way. At the beginning when the house valuations were coming in Bridgefords gave me an honest answer on the value whilst other competitors gave silly amounts to try and get me under their belt (no doubt they work on commission) can’t fault Bridgefords 10/10 special mention to Tracy too!

Katherine · 2 January 2024

Agent replied · 29 August 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We’ve been working with Lewis for the last 6 years and he’s been providing us wonderful mortgage advice and brokerage. He always comes up with great rates, helps us with every minor detail. He has already helped us out with the mortgages for our last 2 properties and related conveyance requirements. I can’t imagine any better mortgage advice services; Well done Lewis!

Bilge · 12 April 2026

Agent replied · 16 April 2026

Thank you for your kind words! We are so glad to hear that you've had a successful experience working with Lewis. It's our goal to provide top-notch mortgage advice and brokerage services, and we're thrilled that we have been able to meet your expectations. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I used Bridgfords in Crewe to sell my property. I have used them previously and been extremely happy and this time was no different. Every query I had they answered quickly and were very professional throughout the sale process. A special thanks particularly to Oliver and Ellie and can highly recommend their service

Phil · 11 June 2026

Agent replied · 11 October 2026

Thank you so much for choosing Bridgfords in Crewe to sell your property once again! We are thrilled to hear that you had a positive experience with our team, especially Oliver and Ellie. We appreciate your support and recommendation - it means the world to us! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I have recently used services of Bridgfords to rent a property on urgent basis due to work commitments. I wasn’t hopeful about finding a right place while looking for it and speaking to agents from outside the UK. However I was fortunate that I got response by Bridgfords and Jessica Healey had been dealing with us .She always responded to my queries promptly and made the whole process so smooth. Her professionalism and excellent communication skills has made it all possible within a very short time frame. I would love to recommend my acquaintances and use Bridgfords services myself in future for property letting/buying. Regards Faiza

Faiza · 22 October 2025

Agent replied · 12 November 2025

Thank you so much for taking the time to share your positive experience with Bridgfords and our agent, Jessica Healey. We are thrilled to have been able to assist you with finding a rental property that fit your needs and timeline. We take great pride in our professionalism and excellent communication skills and we truly appreciate your recommendation to friends and family. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Professional and helpful, while at the same time breaking down all the complex parts of property selling into understandable language. We mostly dealt with Jade but Tracy and Hannah are always on hand to help when Jade was on viewings or out of office and can say that they are all very approachable and good at what they do. The property market can be a very emotional and tough place to navigate through, but I can recommend Bridgfords as a good agent to get your property sold with. The house was also properly valued as verified in the subsequent surveys.

Jon · 3 November 2023

Agent replied · 29 August 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

I don’t normally post reviews, but I feel Bridgfords in Crewe need to acknowledge where they are falling short. I made an offer on a property which was acknowledged, but after that I heard nothing back for over two weeks, and now it’s week three with still no update. I even followed up by email but received no response. Their communication has been very disappointing, especially compared to other local agents. To begin with, things seemed promising, they showed me around three houses and were helpful, but after that the service completely dropped off. Unfortunately, the lack of communication has left me very frustrated.

Sean · 13 October 2025

Agent replied · 12 November 2025

Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Amazing staff at the Crewe branch and brilliant end to end service. Helpful, friendly and nothing is too much. The "welcome to your new home" package was such a pleasant and heart warming gift. They made the purchase seamless for us. Will definitely use them again.

Cherese · 11 July 2026

Agent replied · 11 October 2026

"Thank you for your kind words! We are so glad to hear that our staff at the Crewe branch provided you with exceptional service and made your purchase seamless. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We cannot fault the service that Bridgford's have provided us at all. From the moment we first contacted them for a valuation to every communication afterwards, they have been great. We rung on Tuesday, had a valuation on the Wednesday (which was a cancellation) and by Friday evening our house was on the market. We had around 8 viewings booked in over the weekend and by the following week it was sold just over the asking price without all of the viewings taking place! Tracy was great at getting the valuation and advertising completed, and we also need to mention Jade in the office keeping us up to date at every step, nothing was too much trouble. It took us around nine weeks to exchange and complete using them and their recommend solicitor (our property was vacant and end of chain). Compared to other phone calls made to alternative agents and the valuations (or rather lack of anything forth coming to get a valuation done), Bridgford's have been great and we won't hesitate to call them in the future if we need to sell a property.

Becky · 30 August 2023

Agent replied · 29 August 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

I can’t recommend Bridgfords enough for the professional service provided, realistic evaluations, excellent auction service. Fully supported throughout the whole process of sale - a true turn key solution making the sale of this property a very positive experience . We were provided with clear communication throughout and all timelines were met and our expectations managed effectively. A special thank you to Jade Moore from the sales team who was approachable and friendly , she supported us with great communication and advice throughout , and to the experienced auction team, and the legal team, who were efficient and professional., providing experienced guidance and knowledge I would highly recommend bridgfords in Crewe to anyone wishing to buy sell or rent a property. Many thanks again

Susie · 30 August 2023

Agent replied · 29 August 2024

Thank you for your wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

I would strongly caution future tenants. I rented through Bridgfords (Countrywide) and paid all required fees, including over £660 for an early termination agreement. I followed the process, left the property early with their approval, and requested my full £1,030 deposit back. Unfortunately, the full deposit was withheld. I was not given valid breakdowns or invoices, and the evidence provided was incomplete. After multiple attempts to resolve this, I had to escalate my complaint to The Property Ombudsman and prepare a legal claim. This experience caused unnecessary stress and wasted time. Tenants deserve transparency, proper documentation, and fair treatment, I did not receive that here. My advice: Keep all records, take photos, and know your rights if you rent through this agency.

Zrng · 14 July 2025

Agent replied · 11 August 2025

Hello zrng kamaran, Thank you for sharing your experience with us. I'm sorry to hear about the difficulties you faced regarding your deposit and the stress it caused. Please contact us at EAComplaints@Connellsgroup.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations Team

5/5

Google

My Girlfriend and I, completed the purchase of our first home with Bridgfords in February. Jade and Hannah worked with us throughout the entire process and we couldn't have been happier with their assistance and support, thank you both!!. Additional shout out to Emily of Countrywide Mortgage Services (Brdigfords in house mortgage service) for helping us to secure our mortgage at an affordable rate at this economically concerning time, huge thanks!

Reece · 30 August 2023

Agent replied · 29 August 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

We found our dream home with bridgfords and decided to also sell with them, long story short: we managed to get the place we loved and sold our old place in this complicated market. Special thanks to Hannah and Tracy who stayed with us all along the rocky road of conveyancing and actively kept working and pushing to make it happen!

Eduardo · 2 March 2024

Agent replied · 29 August 2024

Thank you for your brilliant 5* review and thank you for your kind words Eduardo Conde. Best wishes, Lucy, Customer Relations.

5/5

Google

I've had recent dealings with Tracey and Jade here. Tracey was really calm, professional and efficient when booking us in a viewing. Jade was really pro active in calling back and checking in with our thoughts and feedback. She really taken the time to listen as well as offer advice and support. What a genuine lovely young lady, credit to the business! Myself and my Mrs are looking to buy our first dream home together, and I know if we ever require their help again, it would be a pleasure to deal with them.

Ryan · 30 August 2022

Agent replied · 29 August 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Really good service from Bridgefords, in particular, Ryan at Bridgefords Crewe. He was on time, courteous and professional. He gave me a solid valuation and was aware of the current property situation in my area and nationwide. He was very knowledgeable, and gave me some really helpful information.

Lady · 19 March 2026

Agent replied · 16 April 2026

Thank you for your kind words, we are thrilled to hear about your positive experience with Ryan at Bridgfords Crewe. Providing excellent service and valuable insights is what we strive for. Kind regards, Lucy, Customer Feedback and Support Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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