Trusted Agent profile
★★★★★
571 reviews across 2 platforms
37 Stone Street, Cranbrook TN17 3HF
Jackson Stops's Cranbrook office at 37 Stone Street is rated 4.7 out of 5 across 571 reviews on two platforms, including 82 Google reviews rated 4.9. The 489 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cranbrook office, from every platform, shown as written. First names only.
1/5
TrustpilotWouldn’t recommend!
We are sorry to hear that you continue to be unhappy with the situation. However, we feel your concerns have not been ignored. We have taken appropriate action to the extent that these matters fall within our remit as managing agents for a neighbouring property. On a public forum, it would will not be appropriate to comment further on individual circumstances.
5/5
GoogleExcellent service. Prompt responses and an understanding of the rental market. Thanks, Ella.
5/5
Googleregarding my country house rental for many years,Ella Krzos worked tirelessly for me and gave exceptional service!i would highly recommend the team for renting in the future.PositiveResponsiveness
5/5
TrustpilotHad a very positive experience getting …
Had a very positive experience getting a let agreed. Jon worked very efficiently and we were able to agree a price in a matter of half an hour and move in a few days later.
5/5
GoogleVery helpful and friendly. Letting agency side are efficient and keen to help you find your new home. Post letting service/management is excellent.
5/5
GoogleJackson Stops provided us with a professional, knowledgable and responsive service. They were honest, transparent and appropriately supportive throughout our purchase. Thank youPositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotGood morning
Dear Mary, we are happy to hear that things are back on track and thank you for your five star review of Jackson-Stops.
1/5
TrustpilotGood for buyers terrible for sellers
Good for buyers terrible for sellers, high valuations then lead to losing money when they can't sell it! Poor advice too.
5/5
GoogleVery professional and friendly service, good communication, good local knowledge.PositiveProfessionalism
5/5
TrustpilotFriendly
Friendly, quick at responding to any questions and requests. Great service... Jackson never Stops 😂
5/5
TrustpilotFeedback:
Dear Chantel, a wonderful five star review of Jackson-Stops, and in particular your experience with Rob - thank you. With best wishes from everyone at Jackson-Stops.
2/5
TrustpilotAt best mediocre
At best mediocre. 3 days to return calls, a different person to speak to every time.
5/5
GoogleFriendly people and staff
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotLovely supportive team!
Rating only, no written review.
Thanks Judit, we appreciate your review. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotSuperb service and very friendly team!
Rating only, no written review.
Dear Susanna, we really appreciate your feedback, thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Cranbrook office has 571 reviews across two platforms: 82 on Google, 489 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jackson Stops is rated 4.7 out of 5 across all 571 reviews, and 4.9 out of 5 on Google from 82 reviews, checked 9 October 2026.
Jackson Stops, 37 Stone Street, Cranbrook TN17 3HF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.