Trusted Agent profile
★★★★★
571 reviews across 2 platforms
37 Stone Street, Cranbrook TN17 3HF
Jackson Stops's Cranbrook office at 37 Stone Street is rated 4.7 out of 5 across 571 reviews on two platforms, including 82 Google reviews rated 4.9. The 489 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cranbrook office, from every platform, shown as written. First names only.
5/5
GoogleWe have to give Jackson Stops (Cranbrook) five stars for their efforts in guiding us through an important housing transaction during the most difficult of times - the Covid-19 crisis. We were personally advised by Rupert Newcomb who was always helpful and diligent throughout the process. We would wholeheartedly recommend themPositiveResponsiveness, Professionalism
5/5
TrustpilotPleasure To Deal With.
Had an appraisal visit (rental) from Paul from the Oxted branch today.Very professional, very, very efficient and extremely personable.Brilliant stuff. Thank-you.
Dear Jeff, many thanks for taking the time to review our Oxted branch. We're glad to hear your appraisal went smoothly and will make sure your kind words reach Paul. Best wishes from all at Jackson-Stops.
5/5
GoogleWe purchased through Jackson Stops in Cranbrook and what a pleasure it has been! Such a wonderful team of people who have been excellent in communicating, providing advice and support throughout. I would thoroughly recommend using them!
5/5
TrustpilotFantastic service
My experience with Jackson-Stops has been great. Very efficient and friendly. Both Paula and Jodie been fantastic. Thank you.
Dear Liesel, thank you for your lovely review. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotVery handled sale by Jamie of the…
Very well handled sale by Jamie of the Chelmsford branch. Thank you for making it simple
Dear Rory, thank you for taking the time to leave us a five star review, highlighting Jamie Stephenson's expertise. Best wishes from us all at Jackson-Stops.
5/5
GoogleWe were looked after fantastically by Ella and Rachel. In particular their after sales attention was extremely helpful. I can recommend Jackson Stops and the team unreservedly.
Thank you so much for your kind comments which we will pass on to Ella and Rachel in the Lettings Department.
5/5
GoogleElla has given outstanding support throughout the process of bringing a property to successful letting. She and Rachel are both highly professional and very helpful. Strongly recommended.
Thank you for kindly leaving such positive feedback and I will pass on your remarks to Ella and Rachel!
4/5
TrustpilotNewmarket team
Polite staff that are willing to help their customers in a timely manner. Very happy with the service.
Dear Niall, thanks for sharing your experience of our Newmarket branch, highlighting their polite and professional manner. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotFrom the beginning of the process to…
From the beginning of the process to the last minute Jackson-Stops company was very helpful and responsive.
Dear Jamal, thank you for leaving us your five star review and feedback. Best wishes from us all at Jackson-Stops.
1/5
TrustpilotUnderhand
Rented with them for just over a year - left the place in better condition that received but still received a large bill for professional cleaning. Incidentally some of the charges they leived throughout the process have now been made outlawed I belive which should tell you something about their integrity!
5/5
TrustpilotVery Professional
Very good communication and considerate regarding Covid precautions. Timely viewings scheduled over a short time frame.
Dear Heather, thanks for highlighting our communication skills and punctuality, best wishes from us all at Jackson-Stops.
5/5
TrustpilotWent to view a Flat with Val
Went to view a Flat with Val, she was on time and ready to greet us upon arrival. Very informative and professional throughout the viewing. She was not at all pushy and stood out from some of the other Estate Agents I have used recently. I would recommend based on my experiences so far.
5/5
TrustpilotBrilliant service
Brilliant service, thanks very much @nathan. We love our new home.
Glad to hear it Luca, thanks for your review!
5/5
TrustpilotWe sold our house through Jackson Stops…
We sold our house through Jackson Stops whilst simultaneously buying a new place they were the agent for. We found them to be organised, friendly and professional. Sound, calm advice from Richard. We got the result we wanted in both transactions and would unhesitatingly recommend them to anyone.
5/5
TrustpilotStaff was very friendly and helpful…
Staff was very friendly and helpful throughout the whole process!
Thanks Sean, we're glad to have helped!
5/5
TrustpilotExcellent
Excellent, on the ball. Can’t fault Nathan’s attention to detail.
Thanks Andrea, we'll make sure your review reaches Nathan. Best wishes from us all, in particular our Burford branch.
5/5
GoogleWe were very pleased with the team at Jackson-Stops who sold our house more quickly than I expected. Feedback from viewings was detailed and prompt, when a buyer was found the good service continued as Rupert nursed the sale through to exchange of contracts.
5/5
GoogleAll of the team at JS are extremely friendly and professional. Their local knowledge means they can market a Property to the right target Buyer, and they act in the best interests of all parties involved. It is a pleasure working with them.
2/5
TrustpilotA bitter ending...
A bitter ending to what started out as a good experience. At the end of the lease agreement, JacksonStops only acted in favour of the LandLord, could not get their figures correct and left me having to recover monies directly with the landlord.
5/5
GoogleFrom the start Jackson -stops were extremely professional and always on hand to give constructive advice. They were recommended to me and l have no hesitation recommending them to others wishing to sell their houses. Mary KellettPositiveResponsiveness, Professionalism
4/5
TrustpilotReview Fenn House
Jackson-Stops were efficient and effective in positioning our property appropriately in the market, accurate in identifying the provisional sale price, coping with the unusual aspects of our sale and remained very professional throughout. All queries were answered promptly and support was gratefully received
5/5
GoogleFriendly and knowledgeable business
5/5
GoogleElla dealt with my rental house search very efficiently. Whole team were very helpful & would definitely recommend.
5/5
TrustpilotWimbledon branch
Great lettings experience.Unfortunately we ended up not renting through this agency but certainly hope to in future.Everyone here we came into contact with here was friendly, professional and always kept us updated on the latest developments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Cranbrook office has 571 reviews across two platforms: 82 on Google, 489 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jackson Stops is rated 4.7 out of 5 across all 571 reviews, and 4.9 out of 5 on Google from 82 reviews, checked 9 October 2026.
Jackson Stops, 37 Stone Street, Cranbrook TN17 3HF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.