Every review we hold for the Cranbrook office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDo not buy through Berkeley Homes
Having purchased my new home through Berkeley homes, i wish i'd listened to others about the faults of there poor build quality.As a company, they promise you everything and that the final quality will be to a standard that you won't get elsewhere, however, the final product is far from that.In the first year and subsequent years since (Which Berkeley will do nothing about) we have had:- Flooding- Dodgy plumbing- Floor coming up- Damage to the walls from their repairs- Mould where extractors fans don't work- Incorrect wiring of the house- Switches labelled incorrectly- Rubbish, bricks, tools and glass all in the ground less that 15cm below the grass- Faulty electric boards and incorrectly fitted fuse box- Faulty gas meter- Faulty Hobs, - Gaps in the door seals so things can crawl in
Joe · 4 November 2024
★★★★★ 1/5
TrustpilotTheir approach to business is…
Their approach to business is disgusting. We read that they changed affordable housing from 35% to 12% in Peckham. Fortunately their plan was rejected.
Previously · 30 May 2026
★★★★★ 5/5
TrustpilotExceptional Service and Stunning Apartment at Eden Grove by Berkeley Group
I recently purchased a new apartment at Eden Grove by the Berkeley Group, and I couldn't be happier with the customer service I received. The team was incredibly supportive, professional, and time-bound in all their dealings with me. From the initial inquiry to the final paperwork, they ensured everything went smoothly and efficiently.The apartment itself is fantastic, it features modern amenities, a spacious layout, and high-quality finishes. The kitchen is equipped with state-of-the-art appliances, and the living area is bright and airy, thanks to large windows that let in plenty of natural light. The bedrooms are comfortable and well-designed, providing a perfect retreat after a long day. Additionally, the building offers great facilities such as a gym, a communal garden, secure parking, and the convenience of a 24x7 concierge service.After moving in, I encountered minor issues with a dimmable electrical light switch and a leak with the shower screen. However, these were quickly and efficiently fixed within 24 hours by the Berkeley team, demonstrating their commitment to customer satisfaction.Their dedication to providing excellent service made the entire process stress-free and enjoyable. I highly recommend Berkeley to anyone looking for a new home!
Don · 22 October 2024
★★★★★ 1/5
TrustpilotPoor quality in Hareshill, Fleet
Poor quality in Hareshill, Fleet. Bought a house in Hareshill by Berkeley Homes. Very disappointed by its poor quality assurance and service. Poor quality assurance:- combi boiler water leakage damaged the 1/F floor and kitchen ceiling. Water dripped to ground floor. - enormous energy bills for an unoccupied property to be borne by home buyer w/o any reasoning even after a formal complaint lodged.- energy meters not smartified and didn’t inform the home buyer. - missing furnishing and items which were described in the home specifications. Poor client service and didn’t offer solutions or compensation. NOT worth the premium to pay. NOT recommended to home buyers.
Fanny · 21 October 2024
★★★★★ 1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the after-sales service from Berkeley Group. Before I completed my purchase, their sales team made specific promises regarding my car park space.
HS · 29 April 2026
★★★★★ 5/5
TrustpilotFirst home purchase
From placing a deposit to completion, it was just over a month. I was kept updated throughout the process, and every question I had was answered promptly and in full.
KF · 1 April 2026
★★★★★ 5/5
TrustpilotDelivery beyond expectations.
The professionalism and curtesy placing us as the customer first. Berkeley has surpassed its initial targets in delivering a development that Southall can be proud of. After the pains of removing the gas works and parking lots, Berkeley has created a wonderful community friendly environment. It has set a new standard for future development for the rest of Southall to follow. It’s a pleasure to take visitors as the destination that we can be proud of. Everyone associated with Berkeley and the development go the extra mile with a smile. 😊 For me Berkeley have genuinely excelled in every aspect. As a former Southallian, I would recommend to any investor or someone looking to return to Southall , that now there is such a desirable place at The Green Quarter.Looking forward to the next phases of development with eager anticipation.
Harsev · 1 October 2024
★★★★★ 3/5
Trustpilotcustomer care - disappointing
Positives:I think their sales and marketing team is excellent. Quality is generally reasonable tooNegatives:Unfortunately my experience with their customer care is hit-and-miss. I had one good experience where they answered my question quickly but another when I was asking about striker plate for my door which they completely ignored me. This is quite unfortunate given any goodwill built disappears the moment issues happens
Chris · 12 August 2022
★★★★★ 5/5
TrustpilotMy Journey with Berkeley Homes
My Journey to Brompton Gardens was not an easy one. With the help and encouragement of the sales team particularly Nicola John I eventually got over the winning post. I am so pleased with my new home it has the luxury feel, close to local amenities and the lovely gardens that I look over I can’t wait for the summer months to sit out on the terrace and take in the vista.
Kim · 4 March 2021
★★★★★ 1/5
Trustpilot**Disappointing experience after buying…
**Disappointing experience after buying a Berkeley home, beware of the after-sales service**
Rosh · 26 July 2026
★★★★★ 5/5
TrustpilotPhenomenal
Phenomenal. From day one the guys at Highwood have delivered World Class Service. An enormous thank you to Emma and team through the sales process, answering the myriad of questions we had with patience and understanding. After Care from Holly doesn't come better either, again showing that this Company has people that actually care. The build quality is exceptional too. Can't speak highly enough of Berkeley
Matt · 3 December 2021
★★★★★ 1/5
TrustpilotRevolting organisation -Worcester Park Fire
Revolting organisation, my children lost their first home and everything they ever owned due to a fire in Worcester Park. There were no fire stops or cavity barriers leaving my children in a powerless situation, homeless and lucky to be alive. Yet this company refuse to support the trauma needs caused by their experiences. Do not make the same mistakes and purchase a home from these people.
Angela · 2 October 2021
★★★★★ 1/5
TrustpilotI have lived in a Berkeley home for…
I have lived in a Berkeley home for 6years
Micheal · 4 August 2026
★★★★★ 5/5
TrustpilotProfessionalism
So good in leading/explaining to us through all issues that a new home buyer needs or may not know patiently and professionally. Special thanks to Martina Bird, so good before, during and after our stay in UK in early Feb.
Elden · 8 March 2024
★★★★★ 5/5
TrustpilotProfessional employers
Professional employers. Very polite and patient when deeling with clienta
Don · 24 July 2026
★★★★★ 5/5
TrustpilotGood experience
Overall, I have had a very good experience with Berkeley Homes, from the sales ladies to the site team. I love my home and friends and family who have visited have been extremely impressed. There were a few snags that needed to be rectified, but they were all dealt with promptly and efficiently. The aftercare has been exceptional, nothing has been too much trouble.
Disappointed · 15 December 2021
★★★★★ 5/5
TrustpilotThis company has great people who…
This company has great people who provide very strong after move in support!
Frederic · 1 July 2026
★★★★★ 1/5
TrustpilotWandsworth Mills Development SCAM
The Wandsworth Mills development has caused more heartbreak, stress and sleepless nights than I ever thought possible.
APT · 2 June 2026
★★★★★ 5/5
TrustpilotHelpful team and wonderful after sale services
Throughout the purchase process Berkeley Homes has been keeping me well informed, keeping up with the timeline and their information is easily to navigate and digest.In particular I was warmly received by the lady in charge of the sales office at the Eden Grove site in the morning of 22 January 2024, albeit more than 2 hours before the opening hours. She helpfully showed me around and gave me a walk-through of the sample apartment.
Tracy · 2 October 2024
★★★★★ 5/5
TrustpilotMy wife and I were excited about the…
My wife and I were excited about the prospect of buying our new home at Hareshill in Crookham Village, however the increased interest on mortgages made the sale of my cottage very challenging. We had many views but nobody followed through with an offer for months, although we were mortgage free our potential buyers were not. The customer liaison person at Hareshill acted with great sensitivity to our situation while also balancing a professional approach to targeting BH’s sales. We wish to commend her even though she is no longer with BH.Following our eventual success in completing the purchase on our new BH property we have been delighted by the ongoing support and attention from the on site liaison team, they have been excellent and have on occasion gone beyond what I would expect in terms of support.
Maurice · 30 June 2024
★★★★★ 1/5
TrustpilotBought a dream, living a nightmare
Excellent pre-sales but once things started to go wrong they blamed the contractors and never saw anything through to the end. As a result, I now have a cracked worktop which they won’t fix, yellow residue all through my bathroom, am on my third floor, have door handles which don’t match and windows which don’t close. Additionally, the garage door breaks down every couple of months and their design means my windows can’t be cleaned. The most disappointing aspect of all of it is how dismissive they are of problems and their lack of accountability. Would not recommend.
Gavin · 29 June 2024
★★★★★ 5/5
TrustpilotQuality build and professional customer…
Quality build and professional customer service. Special requests were readily agreed. Choice of carpets, tiling, kitchen colours. House feels solid and substantial. Snags dealt with quickly. Nothing is too much trouble for customer service at this development.
Chris · 12 December 2025
★★★★★ 5/5
TrustpilotMy Experience
Even from the first visit to the Park the sales staff were welcoming and very knowledgeable. Through every step, from enquiry to purchase, there has always been someone to answer my questions and queries. It was a lovely touch when the sales team phoned me to congratulate me on the day of completion. The home demonstration was thorough and friendly and nothing was too much trouble. I value the fact that I have someone to e-mail if I need anything further. I would definitely recommend Berkeley Houses to others in future
Miss · 10 June 2024
★★★★★ 1/5
TrustpilotStanmore Place is a disaster
Shoddy construction with terrible timber cladding and paving. The car park is riddled with structural dampness.
Jonathan · 22 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
