Trusted Agent profile
★★★★★
502 reviews across 2 platforms
Hartley Road, Cranbrook TN17 3QX
Berkeley Homes's Cranbrook office at Hartley Road is rated 3.8 out of 5 across 502 reviews on two platforms, including 1 Google review rated 5.0. The 501 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cranbrook office, from every platform, shown as written. First names only.
4/5
TrustpilotTenant review
Please note - I am reviewing this developer as a tenant, not as a leasholder or freeholder.I was the first tenant in the flat since the completion and the quality of finish is quite good here. There are a few issues with paint drips on the floor and snagging scratches, but everything else is good.Concierge team is amazing, premises are kept clean and when the toilet flusher broke, it was fixed quite quickly.Soundproofing is great (except the door into the corridor)
5/5
TrustpilotVery satisfying experience in buying…
Very satisfying experience in buying our flat from St Williams in Fulham - Kings Road’s Park. The flat was completed slightly off schedule but it was delivered exactly as it was described: beautiful, well finished and super clean. Not only the flat but also the buildings, communal areas, sport facilities and gardens: everything was stunningly true to the brochure. Shaan in Customer Services was extremely diligent and helpful in communicating with us for questions and viewings. We would recommend the buying experience as a 100% yes!
5/5
TrustpilotHigh-quality Building
I am extremely pleased with the high-quality building delivered by Berkeley Homes. Their commitment to excellence is evident in every detail of the construction.A special thanks to Sarah Stuchbery for her exceptional assistance and support throughout the journey. Her responsiveness and knowledge have been invaluable. She has truly made the process seamless.Bella Yang was incredibly helpful and friendly during the home demonstration. She took the time to show me around the facilities, answered all my questions, and provided useful tips for managing the property. Her approachability and expertise greatly enhanced my experience.Lastly, I appreciate Laura Andrew for diligently following up on the remedial work in progress. Her regular updates on the status of the work and the expected completion date have kept me well-informed and at ease.
4/5
TrustpilotGreat Service and Human Touch, but the Price Drop Was Very Hard to Accept
Overall, our experience with the developer has been very positive. The sales team, customer service, and staff were all professional, patient, and genuinely caring throughout the process. The human side of the service really stood out, and after moving in we are also very happy with the quality and overall living experience.
5/5
TrustpilotGood quality & good service of Berkeley
Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.
4/5
TrustpilotGreen Park Village - New Home Experience
Green Park Village is a nice and good place to living in. The Customer Service team is great and provides good service to me before and after completion. Sarah and Rob were professional and supportive when I had questions. However, not to mention the 4-month delay in completion, our house had more issues than we have expected, for instance floor leveling, creaking stairs, and other cosmetic defects. Maybe Berkeley can further improve the work quality in future. Although Berkeley had been quite helpful to fix some of issues, the snags are still not completely cleared as of now nine weeks from completion. This may be due to inadequate staffing. Nick, a very good and quality staff, seems to be the only one fixing snags for the whole development. All in all, I hope the developer can resolve all snags within 3 months from completion.
2/5
TrustpilotLow Quality Construction Material
I have moved in my property, developed by Berkeley Group subsidiary St Edward, for more than a year now. Progress in clearing up the snag list has been painfully slow. New defects pop up from time to time and the obvious reason for the delay is inadequate staff to carry out the defects rectification work, while new residents are moving in at a steady rate. There was a leakage of the heating pipes in the last cold season which I had to report directly to their Quality Manager to acquire their attention and immediate action as the customer services has no particular feeling to a leaking pipe and the increasing damage it causes every day. Recently, the bathroom stainless steel faucets which were unbranded, has started to tarnish within one year. After reporting the problem, nobody come for an inspection, and the developer alleged that corrosive material had been used on the SS surfaces. This upsets my common sense as we only used common household bathroom cleaners, and corrosive chemicals is particularly difficult to procure in UK. Makes me believe that Berkeley Group has used cost-cutting substandard materials in their construction work. They will get away if no problem occurs in the first 2 years warranty period and the longer term is the customers’ problem. I originally thought that buying a more expensive property will guaranty better quality. Now I am not at all convinced that I had made the right choice in this purchase.
1/5
TrustpilotThe flats are rubbish
The flats are massively overpriced for what they offer. The service charges are unreasonable and feel like a complete rip‑off. No one wants to pay premium prices for substandard living and endless extra fees.
1/5
Trustpilot“ A tale of two cities” Berkeley Westminster/ Lambeth
“ A tale of two cities” I lived in Westminster through “Dolphin intermediate housing in a 60+ apartments where some were affordable housing with the same super quality fitting. (I agree equal chances) in a brand new building where I stayed I a quality built which was cleverly designed with huge space and lots of quality workmanship & materials .. hats off to Berkeley & Dolphin who treated people equally from application to end of 7 year lease. We have now purchased a two bedroom property in Lambeth so excited at the time but sadly home it maybe one day for us in the experience of buying to today (Easter 2023) with Berkley home through Peabodys has been an experience you do not want. We would persuade anyone (but we are all different so their choice & I hope a good one ) to avoid Peabody shared ownership (this is my experience only) now merged with “Catalyst”.I’m not sure it’s the merger or change in how people are treated/customer service (I admit gladly we have the most amazing concierge service I have met ….. it we found out they are temporary !) *The quality fittings & design are badly designed & poor. *Catalyst/ Peabody, the whole selling process (longer for various reason & ill-health was appalling & threatening. *After being forced to move in ( 2 x rents mortgages payable when agreed as they said “ to help me”. As their deadlines looked so did the way they used threatening tactics and as mentioned it was a longer process & whatever hea* I moved in & that’s when you find out the quality, snagging, everything was none-urgent issues. * sound proofing between the bedroom next to the kitchen/lounge due to no door or section is opening (no privacy either) but you cannot knock a nail or change as that voids your warranty in the first 24 months. * there are two white cheap light fittings just dangling (not LED spots) in both bedrooms. * None of the doors for & poorly finished (unlike previous Berkeley that had contemporary inner doors) no doors fit or close properly. * just yesterday the shower (wall system not not water system ) broken. * again yesterday the toilet either barley flushes or does not. * only one bedroom has fitted wardrobes .. er why…. Even though it’s the larger of the two bedrooms. * the bathroom cabinets has half a door on the smaller side & the only way you can change height of glass shelves is to dismantle the door … & why have one door anyway with dated holders that hold the mirror in place which are known for going rusty. * No under or upper LED’S around bathroom cabinets. * The built-in wardrobes in the one of the bedroom, the middle securing screws (with few cloths hanging ) have come completely out. * a common resident issue is the thermostat (which should be “smart” & entry phone are the most confusing the entry thermostat is at waist level! Why ? (While the fridge top shelf is too high to reach .. go figure. * I was told & informed in front of numerous first time viewers that we had air conditioning & this would be the only block up “ever” get it.it’s an air flow system. * the bedroom with no built in wardrobes does not have a TV inlet/out let plus no USB plugs which the other bedroom has lots on either side of the bed, while the poker on has sockets but sold & marketed as a two bedroom apartment.. why the minor cost to install such things not included. * maybe this is normal or a Peabody thing that Berkeley designers were told to cut cost………* No Berkeley project site manager has even contacted us, the last place they were there on site for 12 months checking & rectifying until it was problem free & Berkley along with Dolphin living were exceptional on every level. * there was room to extend the kitchen by one short or long unit, instead they left a blank space … for what . We already have built-in appliances. * THE GOOD THINGS: as there are : the concierge team are too, the views with a hope of no high rise is wonderful, the top floor garden is professionally & well designed, stil not finished so a hope for water & a meadow like area would be forward thinking, the entrance is week furnished & welcoming, if they take away all concierge then it will lose its welcome & safe spot as the small entrance is on the main road (you don’t want it to turn into a poor man’s entrance (now banned) like companies have exploited. ** the main sadness is the quality of the finish & the poor design thought , for a place that cost a lot of money Berkeley & Dolphin offered a first class experience from reserving to leaving what was a “Home”.* why did I buy this place, I believed in the Berkeley product and the way Peabody used to care & I have been waiting for this development for many years from planning to completion.., Would I buy, who owns the failures lay as I still cant contacts to escalate the more important issues.Maybe the next “Zone” at Oval will be a good one for you.
1/5
TrustpilotThe product design is terrible and totally UN-friendly
The product design is terrible and lack of user mind, the marketing is bragging and the customer service is trying. This is the whole brand and company achieving right now. The opposite way of “designed for life”
5/5
TrustpilotUpdated from one star to five star due to the helpful professional nature of Tim
Updating my review as I had originally written a one star review but it turned out to be a case of mistaken identity. Tim reached out from Berkeley, was very friendly, professional and looked into manners further for me so that he could get this resolved. I liked how he was very quick to try and resolve my issues. Thank you Tim :)
5/5
TrustpilotChoosing Berkeley is an endorsement a pleasant journey to buy property in UK
Confirmed Berkeley is a very experienced developer, the property is good with central location, building at a high quality and considerate design. Sales team is also very considerate, and Sarah keeps updating me with the construction progress, status photos and prepared answering all my questions in detail and clear manner. The handover process last Monday was also very pleasant. The team showed me more than my expectation. I feel so grateful to choose Berkeley for my first property purchase in UK.
1/5
TrustpilotLiars
Be very careful believing anything the sales team tells you verbally. We were told explicitly upfront that we could rent out the parking spaces we bought. Based entirely on that assurance, we spent an extra £25k on a second space.
5/5
TrustpilotNo matter what is required Bekeleys…
No matter what is required Bekeleys always came across ! Excellent Graham Orrick and team in sales and customer services team including Alex, Damien ! Thankyou for your continued support!
1/5
TrustpilotThe Foul Rotting Stench Of Decay.
I have lived in a flat that was built by Berkeley Homes for almost 2 years now, it is definitely considered by me to be one of the worst mistakes in my lifetime.
5/5
TrustpilotThe aftercare at Berkeley homes is…
The aftercare at Berkeley homes is exceptional. There is nothing the team won’t do to help or accommodate. Even the smallest thing is ever too much. Yes there were a few small issues when we moved in (very minor and not worth mentioning) but they were sorted immediately. From the moment we moved it we were made to feel part of the Berkeley family. A beautiful hamper full of local produce, a bouquets of flowers and a stunning candle. And just recently Christmas calendars for the children and a New Home decoration for our tree. It’s the small touches that make a big difference.
5/5
TrustpilotGreat sales team!
We had a great experience dealing with Sales team with regard to TGQ. Allen was the first guy we had contacted with, extremely friendly and professional. Later down to the process Poonam took it over most of time while Allen was engaged with other projected she was a brilliant star and we love the team very much! Melissa certainly does a great job at managing such a high performing team! Highly recommended!
5/5
TrustpilotGreat service, thoughtful people 👍🏽
Our overall experience was absolutely amazing from sales through completion to settling in. There was great communication every step of the way and the transition was quite seamless. Both the sales and aftercare teams were cordial, helpful and very responsive. They put a special touch every step of the way and they were always happy to help. I was most impressed by their personalized welcome cards, the very thoughtful gift left for us in the apartment and the support provided to help us settle in without any hitches. I would definitely recommend their services to everyone looking to buy a home.
5/5
TrustpilotWe were helped by St James Group for…
We were helped by St James Group for our facilitation of the purchase. From the start to the current day everything was amazing. No questions were left un-answered. The staff are professional and friendly. I would strongly recommend St James/Berkeley
5/5
TrustpilotMy overall experience with Berkeley has…
My overall experience with Berkeley has been very satisfied. Right from the beginning during the buying process the Sales Representative was very helpful. Although there were some hiccups on the material of facade of the property we had chosen, it was finally resolved by the customer service team. They have done a very good job in keeping communication with us on the progress of construction and willing to spend extra effort to help. They have given me the impression that they take customers satisfaction seriously. As such I have no hesitation to recommend Berkeley to friends.
4/5
TrustpilotExcept the payment and completion…
Except the payment and completion experience, I am very satisfied with the customer service. There was no special consideration on my payment progress to be deferred given my medical condition during hospitalization period (ICU), on compassionate ground. I was upset and reminded by your team of strict adherence to the deadline to make second 10% payment promptly and also complete the unit timely otherwise deposit of 20% will be forfeited. That forced me to struggle through the hospitalization period to ensure the second 10% payment successfully released to you and also due to the delay in my mortgage loan application, I was further pressed to sign a supplemental agreement with the developer to ensure completion. What I am trying to say is this, sometimes rules are dead but people are living and if you want to please your customers you got to consider your purchasers difficult situation and support be given without using the contractual term to press your purchaser who was hospitalized.
5/5
TrustpilotOverall
Overall, a very positive experience with Berkeley. The team was professional, responsive, and supportive throughout the purchasing process. I’m very happy with my new home and appreciate all the help I received along the way.
1/5
TrustpilotHorrofic build quality- Nothing but a…
Horrofic build quality- Nothing but a NIGHTMARE of TROUBLE and HEADACHES!!!DO NOT WASTE YOUR HARD EARNED MONEY ON BERKLEY BUILT HOUSES.No standard fitings used.Lightbulbs are 3 pin bayone bulbs.Spot light fittings are some obscure "sgu10"Plumbing does not work correctly - cold water stops for days at a time in the bath.Sink Taps are not fited with correct uk sandard flexi pipe - instead Berkley use an elaborate setup of down-sizing adapters to attach their weird taps flexi pipes. so new taps cannot be direcly installed.Washing machine broke after 3 years, boiler broke a few months later. Boiler was fitted with non standard 2 flue pipes which had to be changed to get a new boiler!Bathroom door handle & lock broke after 4 yearsYou cannot just walk into B&Q or Screwfix and pickup parts for a straight replacement on a broken anything!!!
5/5
TrustpilotKing’s Road Park is a development…
King’s Road Park is a development worthwhile for me to wait for more tha 2 years. Not only the amenities here, but also everyone (customer service, contractor, pod management) is working hard and trying to achieve the best for the occupants, they handle the issues professionally and I will surely recommend St. Williams if there are any chances that I need to.
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Berkeley Homes's Cranbrook office has 502 reviews across two platforms: 1 on Google, 501 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Berkeley Homes is rated 3.8 out of 5 across all 502 reviews, and 5.0 out of 5 on Google from 1 reviews, checked 9 October 2026.
Berkeley Homes, Hartley Road, Cranbrook TN17 3QX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
