Trusted Agent profile · Cranbrook
★★★★★
502 reviews across 2 platforms
Hartley Road, Cranbrook, TN17 3QX
Berkeley Homes's office in Cranbrook, at Hartley Road, is rated 3.8 out of 5 across 502 reviews on two platforms, including 1 Google review rated 5.0.
Every review we hold for the Cranbrook office, from every platform, shown as written. First names only.
5/5
TrustpilotLegal Completion with additional cost
Overall positive experience for me but the end part during completion, I wish that more information such as additional costs due to contract extension can be made known earlier so I can do something about it instead of just paying passively. All critical dates with cost impact should be provided upfront to the buyer.
5/5
TrustpilotOutstanding service and quality
Just purchased a property from Berkeley, they have lived up to their existing outstanding reputation. Their teams from sales to after care have all been super friendly, helpful and efficient. Their service is 10/10 for me.Not only that, the quality and design of the build is very high and has left me very impressed.Would highly recommend a Berkeley home to everyone!
5/5
TrustpilotFirst purchase experience of a house in…
First purchase experience of a house in the UK, very customer centric experience, such a good journey from the start with lots of online communication till the physical contact of house handover. My wishes and requests were well taken care of . Good quality of property and friendly customer services. Highly recommend!
5/5
TrustpilotVery good experience
Very good experience on switching pot and after the completion day, they handling all the snagging issues very fast and very helpful.
5/5
TrustpilotExcellent Services
Seema Gajjar and Martina Bird are the superstars serving their customer well. Their prompt response time of the customer requests and the quality of work is excellent!!! Highly recommended the Berkeley Groups property to others without hesitation.
5/5
TrustpilotBrilliant experience from day 1
Brilliant experience from day 1; the staff at Berkeley have been excellent and did everything to maximise a smooth handover for our purchase. Thank you.
5/5
TrustpilotEverything is excellent only the price…
Everything is excellent only the price should be more fair
5/5
TrustpilotExcellent Job Overall
Very happy with our recent investment in a flat at SQP. Given that we are based overseas it was essential that the sales / service team kept us abreast of all upcoming deadlines etc. throughout the project - which they did. Also, found the team to be most helpful, prompt and accommodating on our various queries. Excellent job overall.
5/5
TrustpilotV good experience
Sales team were great, clear and easy process throughout, and team who did the demo post completion excellent. Completion day gift was a really nice surprise.
4/5
TrustpilotOverall very happy with Berkeley Homes…
Very happy with Berkeley Homes customer service. Our new home is stunning and we are very happy. Some room for improvement and a bit of tweaking/tightening up needed to take my survey up from a 4 to a 5/5, but overall very happy with our new home the the service given by Berkeley Homes.
5/5
TrustpilotMany thanks to Berkeley Team! We have just moved into our new…
We have just moved into our new Berkeley apartment. The team has been very helpful during our move. We’re very impressed with the very good quality of the apartment and the responsiveness and attentiveness of the Berkeley team. We feel like we are in good hands and trust they will continue to provide excellent management service.
5/5
TrustpilotGood quality apartment
Good quality apartment, the entire estate has very nice layout, helpful and efficient customer care staff. Worth the premium paid.
5/5
TrustpilotBerkeley’s Customer Relations Manager…
Berkeley’s Customer Relations Manager did a very good job by updating me closely with the home building status, arranging the new home demonstration and helping me to follow up the snagging list before completion.
5/5
TrustpilotVery Good service. The whole process from very beginning…
The whole process from very beginning to completion is smooth, and the staffs from Berkeley to show me the progress of the apartment time by time with photo.Finally the whole project on time and no delay. One suggestion better contact owner not only English also others say Mandarin or Cantonese language.
1/5
TrustpilotPoor service
Went to see new development at Edenbrook development.We found service consultant lady was very rude. she didn’t even bother to show the house and explain, we couldn’t get answer for our queries. she doesnt know anything about product she is offering. The way how she was talking was very rude and lack or professionalism which put us of straight away.
1/5
TrustpilotUnsafe building - do not trust
We bought a house that was built by Berkeley home. It burnt down really fast because it was missing fire breaks in the walls. A report investigating found this out. Berkeley have tried to dodge this and have taken no responsibility. Google Worcester park fire, all the material is online. Do not trust this company!
5/5
TrustpilotI know it’s an old saying but the…
I know it’s an old saying but the Customer does come first with Berkeley Homes. Through issues with our chain we were supported all the way. Thank you
2/5
TrustpilotConcierge like to go round taking…
Concierge like to go round taking pictures of peoples balconies just for having a couple bits of washing on their, even though we are in an energy and environmental crisis. Service charge is a rip off as well. Its not great. Don’t bother. Freehold> leasehold all the way.
2/5
Trustpilotemergency centre does not pick up call
The 24 hour emergency centre does not function. No one picks up the phone, even on Saturday non busy hours. I left message. No one called back. It was about water leak. The one who was in charge of emergency should be responsible.
4/5
TrustpilotI’m happy with the overall purchasing experience
I’m happy with the overall purchasing experience and I only wish the developer can consult with us regarding the design and let us engage more and the customer service team can be more responsive.
5/5
TrustpilotBig Thanks to Frances, Martina, & Kerri !
The entire estates team at Hareshill have been excellent. I’ve been amazed on how good the customer service has been. Quick to react and excellent at following up.
5/5
TrustpilotGreat experience from beginning to end …
Great experience from initial enquiry through paperwork and completion and ending with a seamless move in. Berkeley is amazing - it’s people make the difference!!
5/5
TrustpilotAmazing company
Amazing company, from start to finish. They helped with all my questions big or small and never made me feel like an idiot. They made everything so personal, best decision I could have made. The quality and finish is great, and they all go over and above to help.
5/5
TrustpilotThe customer services team of Berkeley…
The customer services team of Berkeley provided timely, professional and consistently good services throughout the property purchase process. It’s really good experience for us. Thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Berkeley Homes's Cranbrook office has 502 reviews across two platforms: 1 on Google, 501 on Trustpilot (across the whole business).
Berkeley Homes Cranbrook is rated 3.8 out of 5 across all 502 reviews, and 5.0 out of 5 on Google from 1 reviews.
Berkeley Homes Cranbrook, Hartley Road, Cranbrook, TN17 3QX.
