Every review we hold for the Cowes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you to Ben, Chris, Alexis and all the team at Lancasters. The recent sale you saw through for me was perhaps the smoothest ever - agreed within a week and progressed without a hitch. Lancasters - and I speak also of their Lettings Department - are pro-active, highly responsive, on the ball, and clearly know their stuff. They are always a pleasure to deal with and I recommend their sales and lettings teams without reservation.PositiveResponsiveness, Quality, Professionalism
Helen · 25 August 2021
Agent replied
Thank you Helen, it’s a pleasure
★★★★★ 5/5
FacebookOur experience with Lancasters has been nothing but positive. From day one they have been very pro-active and professional and nothing was too much trouble. The flat they sold for our family (my brother was the contact) had some issues and the sale took a lot longer than it should have, but the service we received was perfect from beginning to end. Because of the issues we feel some other agents may have lost interest. We can't praise them enough and recommend them to anyone and would definitely use them again, if the need arises.Big thanks Stella, Ben and team.
Sue · 4 February 2021
Agent replied
Thank you Sue & family, we enjoyed the challenge and working with you
★★★★★ 5/5
GoogleBuying our first home and Lancasters were great - I really appreciated the weekly updates from Stella and how she explained things in simple terms. The whole process was relatively stress free and so quick, thank you
Poppy · 23 March 2026
Agent replied · 13 April 2026
Poppy, thank you so much for such a lovely review.
Buying your first home is a huge milestone, and you both handled it brilliantly. It’s not always the simplest journey, but you stayed calm, asked the right questions, and kept everything moving forward, which makes all the difference.
Stella will be especially pleased to read this. Keeping things clear, simple, and keeping you updated every step of the way is exactly what we aim for, so it’s great to hear that made the process feel smooth and stress-free.
We’re really grateful you chose Lancasters Estate Agents on the Isle of Wight to guide you through your first purchase. Enjoy your new home in Cowes… it’s a special place to start your next chapter.
And of course… are Lancasters the best estate agents on the Isle of Wight? We think moments like this say it all.
★★★★★ 5/5
FacebookSelling our home right before lockdown and buying our new home just after, has been made unbelievably easy with the help of Lancasters.
A truly professional, honest and personal estate agency. Ben contacted us immediately when he had found a house he knew we would love and it really did tick all the boxes. Ben & Chris are always there to help, genuinely lovely and hilarious people and will always go the extra mile.
Stella also went above and beyond to make sure everyone stayed on the same page, that everyone was always clued in and up to date on everything during the sale and purchase and is truly just so lovely. Thank you Stella!
An absolute pleasure to buy and sell with Lancasters, could not fault you guys at all! You’re really in the best hands with this team 🖤 thank you guys!
Ella · 21 September 2020
Agent replied
Thank you 🙏
★★★★★ 5/5
GoogleAfter having a bad experience with an estate agency firm in Cowes, I took the plunge and called Lancasters. From that first phone call to the sale going through, I cannot fault them in any way, shape or form. Every single member of staff were both friendly and professional, along with being extremely knowledgeable. I had been an estate agent myself in the past, so had certain expectations but Ben and Chris surpass all of these. I would go so far to say that a lot of businesses could learn lessons from these two. Don’t hesitate, they are completely unrivalled.
Denise · 22 March 2020
Agent replied
Thank you so much, we love our job and your kind words really mean a lot to us. Ben, Chris & the team x
★★★★★ 5/5
GoogleChris and the team were very professional and achieved a fair price in a swift time. We were selling my elderly mothers flat in Cowes and the team were very flexible and supportive of her. Would highly recommend selling or buying a property from Lancasters.
Martin · 13 April 2024
Agent replied · 27 August 2023
Thank you Martin, very kind of you and really appreciated
★★★★★ 5/5
GoogleI can't speak highly enough of this estate Agency. From my first viewing to collecting the keys, the service I received was top notch. Stella provided a stellar (😄) service from the office, keeping me updated every step of the way and liaising with estate managers, solicitors and the vendors. I received regular updates and without her help, the process would have been far more stressful. They provided honest and professional guidance and I have already recommended them to a neighbour who has his property (still) for sale with one of the corporate estate agents.
And....to top it all, I received a bottle of bubbly and a lovely keyring when I finally completed. Bravo to Lancasters - you are amazing and huge thanks from me (and Ted 🐾)
Sarah · 30 October 2024
Agent replied · 23 October 2024
Sarah - many thanks for the kind words, very nice to hear. We hope yourself and Ted have settled in quickly to your new home?
Best Wishes from the Lancasters Team.
★★★★★ 5/5
GoogleWe found the whole team at Lancasters to be efficient and effective, with a pragmatic approach to our sale that resulted in an offer almost immediately once marketed. Unfortunately that fell through some weeks down the line, so they instantly picked up the ball and the flat was back on the market in no time. This time the sale slowly went through with Stella in particular constantly in touch with all parties to keep us in the loop, until finally we got over the line. No surprises, nothing missed, just happy customers all round, thanks Lancasters.
C · 30 October 2024
Agent replied · 23 October 2024
Thank you, it was a pleasure
★★★★★ 5/5
GoogleStella, Dan, Chris was very supportive and really professional throughout our exchange. Even when staff were on leave the team was picking up and chasing the sell and always answered the phone!! Recommend their service. Thanks
James · 2 August 2024
Agent replied · 23 October 2024
Thank you James
★★★★★ 5/5
GoogleThe staff at Lancasters, Cowes went above and beyond in their efforts to make our property purchase as smooth as possible. We cannot thank them enough and won’t hesitate to recommend their services whenever possible. Particular thanks to Stella and Ben.
Rosemary · 13 April 2024
Agent replied · 31 December 2023
Thank you Rosemary, that is really appreciated. It was a pleasure working with you
★★★★★ 5/5
GoogleSo transparent, trustworthy and professional. Ben and the team managed to salvage our sale that we otherwise would have lost due to the deceitful behaviour of another agent. We bought thorough them and it was nothing but smooth sailing. They kept us updated the whole way and can’t thank them enough. Will definitely use them again for future sales and hopefully purchases.
Luci · 27 August 2022
Agent replied · 27 August 2023
Thank you Luci, very kind of you. It was a pleasure working with you and I looking forward to doing so again in the future. In the meantime I'll keep an eye on your progress on Instagram! Ben & the team
★★★★★ 5/5
GoogleBest Estate Agents I have used. Purchased my property through Lancasters this summer and the whole team are a pleasure to deal with. Genuine people and so trustworthy which is invaluable when going through such an important process. Won't hesitate to use Chris and the team again for future sale/purchase and I thoroughly recommend. Thanks!PositiveResponsiveness, Quality, Professionalism
Faith · 25 August 2022
Agent replied · 31 December 2023
Thank you Faith, I hope you are very happy in your lovely new home
★★★★★ 5/5
GoogleReceived fantastic service from the first phone call to the Video walk through to the physical viewing of the property and then to holding everyone's hand to get the purchase through quickly to avoid the Stamp duty increase. Buying at a distance during these times was always going to be challenging, but Chris and Stella did a Great Job. Thanks Very Much
Gary · 29 June 2021
Agent replied
Thank you 🙏 …
★★★★★ 5/5
GoogleA real pleasure to deal with. Great support from everyone at Lancasters with whom we dealt. From Ben initially showing us round the property and giving us great local insight, to Stella who could not have been more helpful during the purchase.
The team is super responsive and very professional. The were always on hand to give advice and reassure.PositiveResponsiveness, Professionalism
Steve · 25 August 2021
Agent replied
Thank you Steve, very kind. You've got yourself a great house there, I hope you and the family are very happy there - pop in and say hi when you're passing
★★★★★ 5/5
GoogleNot a plain sailing move with issues at the top of the chain. Lancasters work hard to facilitate our move and we got there in the end, although exchange and completion on both properties went to the wire!
Keith · 31 October 2025
Agent replied · 30 December 2025
Thank you, Keith.
You kept your nerve through a tricky onward chain and stayed focused right to the end. Our sales progression team were only too happy to step in and fill in the gaps when the other agents in the chain buried their heads. That persistence from you and us (team!) is what ultimately got you moved.
Thanks again for trusting Lancasters
★★★★★ 3/5
GoogleThe 3 stars is for Chris who was great to deal with and gave us a lift when we didn't have transport.
Ben however was very rude and insulted my wife and I multiple times during a viewing.
Quite frankly appalling behaviour and not something we had experienced from any other estate agent during multiple viewings and agents.
Stuart · 27 July 2024
★★★★★ 5/5
FacebookThank you Stella, Ben and Chris for helping to make our sale happen as smoothly as possible. Stella all your time and advice was gratefully received. Ben and Chris thank you for keeping us in the loop and selling our house super quick. Your friendly approach and professionalism made all the difference. We have recommended Lancasters to our friends and family.
Hester · 25 June 2021
Agent replied
Thank you so much!❤️
★★★★★ 5/5
GoogleWhat a great team, from the time they came to see the house before it came to market.
I can only say they were excellent at the marketing of our property,
From the brochure and the work and the did to help us sell our property. Thank you once again jean and Pete knight
Jean · 3 May 2025
Agent replied · 13 April 2026
Thank you Mr & Mrs Knight, it has been a pleasure
★★★★★ 5/5
FacebookWe would highly recommend Lancasters! Ben has been brilliant from the start, incredibly knowledgeable and so helpful. Everyone in the office is always up to speed on where things are up to so you can always get an answer. We had constant updates and reassurance through the whole selling process Thank you for making it as straight forward as possible for us
Hannah · 3 March 2021
Agent replied · 1 October 2023
Thank you
★★★★★ 5/5
FacebookWe just sold our house with Lancasters and they were fantastic. Excellent service from start to finish and great, frequent communication (including a WhatsApp group). We were really impressed with their photography and video, the quality was great and no doubt contributed to our super quick sale. Can’t thank Ben, Chris and Stella enough - a brilliant team!
Joanna · 30 September 2021
Agent replied · 1 October 2023
Thank you Joanna, it was an absolute pleasure working with you. We hope you both have an amazing time on the next stage of your journey x
★★★★★ 5/5
GoogleAmazing service and professional estate agents, Stella and Chris were great. Thankyou, I am now a home owner!!! 🥰 …
Chloe · 1 September 2024
Agent replied · 23 October 2024
Thank you Chloe, so pleased for you!
★★★★★ 5/5
GoogleBest Estate Agents I have used. Purchased my property through Lancasters this summer and the whole team are a pleasure to deal with. Genuine people and so trustworthy which is invaluable when going through such an important process. Won't hesitate to use Chris and the team again for future sale/purchase and I thoroughly recommend. Thanks!
Faith · 22 September 2021
Agent replied · 27 August 2023
Thank you Faith, I hope you are very happy in your lovely new home
★★★★★ 5/5
GoogleI recently reached out to Lancaster’s to get some advice on property investment and the current rental market on the Isle of Wight. Ben responded very quickly and was so helpful and friendly. I got clear advice which will help me take my next steps into property investment. I would definitely recommend and use their services in the future. Thank you!!
Lauren · 21 February 2020
Agent replied
Thanks you Lauren, really appreciated. Always very happy to help
★★★★★ 5/5
GoogleBen, Chris, Stella and Holly have been most attentive, proactive, efficient and professional throughout the marketing and sale of our flat. We couldn’t have asked for better service. Highly recommended!!
Lofts · 25 January 2024
Agent replied · 25 March 2024
Thank you so much Mr & Mrs Lofts, really appreciated
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