Lancasters Prime Cowes reviews

★★★★★ 5/5

Google

So transparent, trustworthy and professional. Ben and the team managed to salvage our sale that we otherwise would have lost due to the deceitful behaviour of another agent. We bought thorough them and it was nothing but smooth sailing. They kept us updated the whole way and can’t thank them enough. Will definitely use them again for future sales and hopefully purchases.

Luci · 26 August 2022

★★★★★ 5/5

Google

After being let down by our first buyer (almost at exchange!) Lancasters very quickly found another buyer. They were very efficient and kept us informed as events moved along (better than our solicitors). As we were not able to clear the …

Janet · 16 November 2025

★★★★★ 5/5

Google

We had meetings with several estate agents in Cowes before placing our house on the market with Lancasters. As soon as we met Chris we knew that Lancasters would be the best agent and we were right. We were given a realistic valuation and …

Fran · 16 October 2025

★★★★★ 5/5

Google

The staff at Lancasters, Cowes went above and beyond in their efforts to make our property purchase as smooth as possible. We cannot thank them enough and won’t hesitate to recommend their services whenever possible. Particular thanks to Stella and Ben.

Rosemary · 29 December 2023

★★★★★ 5/5

Google

Best Estate Agents I have used. Purchased my property through Lancasters this summer and the whole team are a pleasure to deal with. Genuine people and so trustworthy which is invaluable when going through such an important process. Won't hesitate to use Chris and the team again for future sale/purchase and I thoroughly recommend. Thanks!PositiveResponsiveness, Quality, Professionalism

Faith · 26 August 2022

★★★★★ 5/5

Google

Chris and the team were very professional and achieved a fair price in a swift time. We were selling my elderly mothers flat in Cowes and the team were very flexible and supportive of her. Would highly recommend selling or buying a property from Lancasters.

Martin · 26 August 2023

★★★★★ 5/5

Google

Received fantastic service from the first phone call to the Video walk through to the physical viewing of the property and then to holding everyone's hand to get the purchase through quickly to avoid the Stamp duty increase. Buying at a distance during these times was always going to be challenging, but Chris and Stella did a Great Job. Thanks Very Much

Gary · 26 August 2021

★★★★★ 5/5

Google

Not a plain sailing move with issues at the top of the chain. Lancasters work hard to facilitate our move and we got there in the end, although exchange and completion on both properties went to the wire!

Keith · 5 November 2025

★★★★★ 5/5

Facebook

We would highly recommend Lancasters! Ben has been brilliant from the start, incredibly knowledgeable and so helpful. Everyone in the office is always up to speed on where things are up to so you can always get an answer. We had constant updates and reassurance through the whole selling process Thank you for making it as straight forward as possible for us 🙏

Hannah · 9 February 2021

★★★★★ 5/5

Facebook

We just sold our house with Lancasters and they were fantastic. Excellent service from start to finish and great, frequent communication (including a WhatsApp group). We were really impressed with their photography and video, the quality was great and no doubt contributed to our super quick sale. Can’t thank Ben, Chris and Stella enough - a brilliant team!

Joanna · 30 September 2021

★★★★★ 5/5

Facebook

Thank you Stella, Ben and Chris for helping to make our sale happen as smoothly as possible. Stella all your time and advice was gratefully received. Ben and Chris thank you for keeping us in the loop and selling our house super quick. Your friendly approach and professionalism made all the difference. We have recommended Lancasters to our friends and family.

Hes · 21 December 2020

★★★★★ 5/5

Google

Amazing service and professional estate agents, Stella and Chris were great. Thankyou, I am now a home owner!!! 🥰 …

Chloe · 28 August 2024

★★★★★ 5/5

Google

Lancasters recently sold a property for an older family member, not in their area and still managed to do a first class job. I truly believe that the photos and videos and the hard work and dedication of the sales team were key in getting a …

Alexis · 16 April 2025

★★★★★ 5/5

Facebook

We set the team quite a challenge, to sell two properties to be completed on the same day for an onward purchase! Nothing was too much trouble, I can't fault them and in particular Stella has been outstanding with her communication and reassurance at every stage. There were a number of times I needed to 'vent' due to hold ups outside everyone's control and she took it all in her stride with good humour. I would not hesitate to recommend them. They did exactly what they said they would and more besides.

Max · 3 March 2022

★★★★★ 5/5

Facebook

Ben helped me so much while I was abroad and left in the lurch by my letting agent. With no hidden agenda, he arranged for all to be organised so I was able to sell and get the best price for my flat. After this I signed with Lancasters and he sold it on the first viewing for a very good price. Don’t be tempted by wide boys promising the earth. Lancasters are professional, calm and have integrity. I 100% recommend Ben Hollis, Stella and his team. Thank you🙏

Rut · 17 December 2021

★★★★★ 5/5

Google

We were fortunate enough to buy a property with Lancasters as the agent, and the whole team are fantastic! They made the process of our purchase smooth and easy with their very professional and friendly service. Couldn't have asked for more. Thank you Ben Stella and Chris!PositiveResponsiveness, Professionalism

Cecilia · 26 August 2021

★★★★★ 5/5

Google

Literally could not have done this without the good humour, kindness and professionalism of the team at Lancasters. They should have 6 stars. Brilliant.

Abigailray · 29 October 2025

★★★★★ 5/5

Facebook

We just purchased our first home through Lancasters. 🏡 They were all really helpful, especially Stella who explained everything and what we needed to do and helped speed up the sale 😇 Thanks so much! 🌟

Kate · 25 November 2024

★★★★★ 5/5

Google

Delighted with the service on what was a very difficult sale. Stella was a star who made all the difference. Thanks to her, the sale went through. Thanks to all the team. David, Ewa and Susy

Susy · 26 August 2022

★★★★★ 5/5

Google

I do not have the words to describe how grateful I am to Ben and Stella. They showed me nothing but kindness and support whilst helping me navigate the purchase of my new home. I never once felt unable to ask a question or had any doubt that they would take all the time I needed to explain things. You have not only helped me buy a house, you have helped provide a much needed sanctuary and safe home for me and my children.

Maria · 26 August 2022

★★★★★ 5/5

Google

An overwhelming satisfaction & grattitude towards to this amazing & brilliant estate agents based in Cowes on the Isle of Wight. Definitely worth all 5 stars and more and any family or friends of mine who live on the island that want to sell or buy a property, they will definitely be getting my recommendations to use this fantastic company. 👍 A little back story, Lancaster's sold my flat in Ryde and it's recently finally completed last week after 8 months in the selling process. Ben, Chris & Stella are the absolute best and have the perseverance and motivation to complete any challenges that are thrown at them in the sales process. They are all very hardworking, dedicated and show passion to their jobs at Lancaster's and their customer service level is second to none. 👏👏 Thank you once again! 😁

Ryan · 26 August 2022

★★★★★ 5/5

Google

We could not find anyone who would rent to us as a company until we came across Lancasters. Stella and team could not have been more professional or helpful. Amazing service.

Toby · 26 August 2022

★★★★★ 5/5

Google

We can't recommend Lancaster's enough, they have made the sale of our house a much smoother process with their hard work and constant contact, keeping us updated with the progression and well informed throughout the journey.PositiveResponsiveness, Professionalism

Daniel · 26 August 2021

★★★★★ 5/5

Google

The team were very helpful and supportive with my purchase. Recommended.

Clinton · 25 November 2025