Reeds Rains, Coventry reviews

★★★★★ 5/5

Google

Highly recommend! Neil and Cheryl efficiently looked after the purchase of our new house and sale of our old property, with quick communication and proactive service.

Jenny · 23 January 2023

★★★★★ 4/5

Google

Neil Price and Cheryl Earp handled the complex sale of my late brother’s property in a professional manner. We were regularly updated on the progress of the sale including any problems. I would recommend this company.PositiveResponsiveness, Professionalism

Liz · 24 August 2021

★★★★★ 5/5

Yell

First Time Sellers

It was our first time selling after 40+ years in the same home. To complicate matters we were selling my late mother-in-laws house at the same time. We had no clue how the process worked but Neil and Cheryl couldn't have been more patient with us as clients. They were professional but friendly offering lots of helpful advice. The process hit a bump when one of the sales fell through but was soon put back on track.They were always at the end of the phone offering advice and support. Couldn't have made it through without them.Can't thank them enough for their help and support. Would highly recommend.

CaroleB-3 · 2 January 2016

★★★★★ 5/5

Google

We sold our property through Reeds Rains and the service was excellent. All appointments were vetted and confirmed with good communication. A special mention goes to Cheryl and Goz for their excellent customer support. So pleased we did not go down the ‘yellow’ bricks route!

The · 7 February 2019

★★★★★ 5/5

Google

Very professional and friendly service, helpful with advice.

Frances · 14 April 2024

★★★★★ 5/5

Yell

would definitely recommened

I used the local coventry branch to market my mothers property, during a very difficult time. I booked my valuation through Daniel at the branch he was extremely helpful in getting a valuation booked in for a time that best suited me, the valuation was very professional and organised which was carried out by neil the manager of the branch i did feel he was aware of the current market and properties in are area what price was best for us, one of the main positives was the assisted viewings this made me feel like i did not have to go over to the property everytime there was a viewing and that i could just relax and leave it in there capable hands. It did not take long for the proeprty to sell and when it did i was passed over to cheryl for the most part who would bend over backwards to chase for an update and find out what is going on from the solicitors even though she did not need to do this. so over all i was very pleased with the experience as i was very worried thinking this would be a very difficult time.

Taylor10 · 1 September 2014

★★★★★ 1/5

Yell

TERRIBLE - Cannot do a simple task

Terrible - dealt with a member of staff known as Dan in the Coventry branch. Called up initially to book a viewing but had to cancel due to an unexpected event. Called the office to cancel a couple of days in advance - I then asked them for another appointment for Saturday (which was 4 days in advance) and to my shock I was told "Why don't you call closer to the time to make the booking!?". How unprofessional and incompetent - I would have expected a competent agent to say "Ok, I will get this booked in for you and confirm closer to the time". To my dismay I said ok and decided I wasn't going to call them to re-book due to his attitude. A few days later, I received a phone call from Dan saying "Do you want to see it?", I decided not to kick up a fuss and agreed to view on Saturday 1pm. Come Saturday, I turn up at the property at 1pm and no one was there. I then called up their office which no one picked up for 20 minutes and kept persisting. Finally got through to Dan and he said "Oh, but because you cancelled, I wasn't sure you were going to turn up". Now this is well and truly unprofessional as well as wasting my time on a Saturday to travel and view the property to say the least. I had confirmed the viewing in advance with him. Not even an apology, but the sheer arrogance from him caused me to write this review. He also insisted I talked to his manager in an arrogant way to fob me off. A terrible experience from a rude and incompetent individual letting the company down.

TL888 · 28 August 2014

★★★★★ 5/5

Google

Having been through a few ups and downs with buying and selling and almost at the point of giving up Reeds Rains (Neil and his Team) were certainly on the ball and demonstrated that it wasn't the market that had stagnated but previous marketing campaigns with other agents. With a fresh and proactive approach, Neil personally visited, reassured the marketing strategy would get people through the door and gave me the hope we could shift our old house in no time. To my surprise, unlike some of the larger hard selling agencies with ridiculous fees, Reeds Rains had viewings lined up within 24 hours of putting pen to paper! It was amazing, so much so at one point we had multiple buyers pushing up the price. Communication was second to none, living a tad on the worried side of life it was nice to know there was someone to talk to and guide me through the whole process. The reassurance and clear explanation of jargon, even when it came to dealing with solicitors was available throughout the working day and beyond. I really can't praise Reeds Rains of Coventry enough. Don't learn the hard way and have to go through multiple agents before you see results, stick with Reeds Rains and I promise they will deliver beyond your expectations every step of the way. Thanks guys, your one in a million. Gary & Preeti

Gary · 8 February 2014

★★★★★ 5/5

Yell

Simply The Best!

Having been through a few ups and downs with buying and selling and almost at the point of giving up Reeds Rains (Neil and his Team) were certainly on the ball and demonstrated that it wasn't the market that had stagnated but previous marketing campaigns with other agents. With a fresh and proactive approach, Neil personally visited, reassured the marketing strategy would get people through the door and gave me the hope we could shift our old house in no time. To my surprise, unlike some of the larger hard selling agencies with ridiculous fees, Reeds Rains had viewings lined up within 24 hours of putting pen to paper! It was amazing, so much so at one point we had multiple buyers pushing up the price. Communication was second to none, living a tad on the worried side of life it was nice to know there was someone to talk to and guide me through the whole process. The reassurance and clear explanation of jargon, even when it came to dealing with solicitors was available throughout the working day and beyond. I really can't praise Reeds Rains of Coventry enough. Don't learn the hard way and have to go through multiple agents before you see results, stick with Reeds Rains and I promise they will deliver beyond your expectations every step of the way. Thanks guys, your one in a million. Gary & Preeti

TheRouseFamily · 2 December 2013

★★★★★ 5/5

Google

Selling our property with Reeds Rains has been such a easy process. They arranged lots of veiwings and our house was sold in a short space of time. All the staff have been helpful and kept in touch with us, customer service has been very good.

Pauline · 7 February 2018

★★★★★ 5/5

Yell

Excellent Service

I have recently moved from Thompsons Road with Reeds Rains. Right from Neil's visit to value the house to completion, it has been smooth and very informative. The brochure was excellently presented and I was kept up to date with viewers dates and times. Regular calls were made to me to ensure that everything was ok. Their recommended solicitor also did a great job and all went through with the minimum of fuss. I would most definitely recommend them to other would be sellers.

Anniesue · 14 October 2013

★★★★★ 5/5

Yell

First Class Service

After trying to sell my house with another agent I'd almost given up, but Reeds Rains told me they had buyers waiting for a house just like mine in so I decided to give them a go, with no sale no fee deals I figured it wouldn't hurt to try. I got regular feedback and updates from the whole team and they negotiated an excellent offer for me. lt only took a matter of weeks for the whole deal to be done and their solicitors firm was first class. I would recommend Reeds Rains to anyone buying or selling property in Coventry.

ADGiles · 9 November 2011

★★★★★ 5/5

Google

Very profwsional , i recomand Reed Rains to everyone. They handle the situation perfectly and made the transaction smooth and pleasant! Thank you and looking forward to work wit you again !

Constantin · 14 April 2022

★★★★★ 5/5

Google

This is the second time of using your services within 12 months and on both occasions both properties where sold within days of going on to the market. Very good professional service and would not think twice about using your services again

M · 7 February 2020

★★★★★ 5/5

Yell

C. Jones

Highly Recommended -- thankyou so much Neil and his team . Great Service, marketing and package .I will recommend Coventry office to friends and family who need to sell or buy.

Abriggs · 8 November 2011

★★★★★ 4/5

Google

Very prompt and helpful ongoing service provided by Reeds Rains, specifically Estate Agent Cheryl. Thank you for all your help during the process of buying our first home-particularly in a year of uncertainty and restrictions!PositiveResponsiveness

Amee · 24 August 2021

★★★★★ 5/5

Google

A great experience Start to Finish, The whole team gave us a great customer experience, could not recommend anyone better. Thanks To Neil, Cheryl and the rest of the team!

Harj · 8 February 2016

★★★★★ 4/5

Google

I found Reeds Rains. Helpful and always keeping us informed of the situation regarding viewings and the sale itself. Considering the COVID pandemic and lockdown rules I thing they did very well.

Dave · 6 February 2022

★★★★★ 5/5

Google

Brilliant service from start to finish

Kris · 14 April 2024

★★★★★ 5/5

Google

The team at reeds rains COVENTRY were very helpful. They stayed in contact throughout the sales process and even beyond. They dealt with issues that were not there responsibility to help the process run smoother. Very helpful team and would recommend them-definitely 5 *!

Matt · 7 February 2018

★★★★★ 5/5

Google

Very profession staff especially Emily Parkes. With her I feel so relief about the house purchase. Definitely I will contact her when I want to buy/sell/rent a house again!

李坚 · 8 February 2016

★★★★★ 5/5

Google

Everyone has been professional, helpful and responsive. We had support through issues that arose with our house sale and all concerned have been happy to advise and to help progress the sale. Very happy with our dealings with Reeds Rains.

Karen · 7 February 2020

★★★★★ 5/5

Google

Cheryl, Neil and Goz were always helpful, friendly and professional. I appreciated their contact and support during the sale. I have no hesitation in recommending them.

Richard · 7 February 2019

★★★★★ 5/5

Google

Really excellent, friendly and helpful service at Reeds Rains Coventry, especially with Gaurav Braich. Also, a very professional person is Katan Shah, well prepered and very quick in action. Thank you very much for your support. I would recommend this estate agency.

SILVIU · 7 February 2019