Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOrganised, professional, knowledge, integrity
Red brick are a local business who have been managing properties for years. They are knowledgeable, professional and fair.
Mitchell · 17 July 2025
Agent replied · 23 September 2025
Thanks so much for the brilliant review!
We’re proud to be known for doing things properly, fair, professional, and always here with honest advice. It’s great to hear that our values and approach stand out.
Really appreciate your support!, Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotThe Red Brick staff are so helpful
The Red Brick staff are so helpful. Had a very positive experience with them. Would HIGHLY recommend their services.
Carole · 17 July 2025
Agent replied · 27 May 2026
Really appreciate your lovely words. We pride ourselves on our clarity, organization, and good old-fashioned customer care, so it’s great to see that reflected in your friends experience.
★★★★★ 5/5
TrustpilotI’ve been letting my house via Redbrick
I’ve been renting my house out via Redbrick for the past 8 years, no issues whatsoever.
Billie · 17 July 2025
Agent replied · 27 May 2026
Really appreciate you taking the time to leave this, thank you!
Eight years with the same tenants is a real testament to how well things have been looked after on both sides. It’s great to hear our team has made things easy for you, we’ll make sure your kind words are passed on to everyone in the office.
Thanks again for sticking with us all these years!, Patrick & the Red Brick team
★★★★★ 5/5
TrustpilotI have used Redbrick for many years and…
I have used Redbrick for many years and always received exceptional service. Highly recommended!
Philip · 17 July 2025
Agent replied · 23 September 2025
Thank you for your continued trust and support over the years!
We’re so pleased to hear you've consistently had a great experience with us. Your recommendation means a lot to the whole team., Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotGreat service and support
Great service and support. Thank you red brick team!
Sam · 18 July 2025
Agent replied · 23 September 2025
Thank you so much for your lovely feedback!
We’re delighted to hear you’ve had another great experience with Patrick and the team. Your ongoing support means a lot to us, we’re always here to help!, Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotThe staff promptly respond to any…
The staff promptly respond to any issues we have.
Infinite · 17 July 2025
Agent replied · 27 May 2026
Thank you for your review
★★★★★ 2/5
TrustpilotIf you can avoid renting though this company, do so…
If you can avoid renting though this company I would advise you to do so. Staff are unhelpful when applying, the 3rd party company used for tenant checks is awful and intrusive, they are inflexible when moving into the property, and rude when conversing over email. An unpleasant experience all around and I will avoid them like the plague when looking for a new flat in the future.
Al · 4 November 2021
Agent replied · 23 October 2024
Hi Al, sorry that you feel this way, if you want to discuss further then please contact us as we are unable to locate you as one of our applicants. Kind Regards Red Brick
★★★★★ 1/5
TrustpilotUnprofessional company….avoid!
When you are paying thousands of pounds for a company to provide a service and to have the expertise that they say the do, you expect them to do the job which they are knowledgeable in. Unfortunately this was not the case.
Donna · 13 February 2024
Agent replied · 27 May 2026
We're very sorry to read about your experience and take your concerns seriously. This is not the level of service we aim to provide, and your comments are certainly not reflective of how we support our clients.
Unfortunately, the details in your review are limited, and we’re unable to identify your case from this message alone. We’d really appreciate the opportunity to look into this properly, please could you contact us directly at [insert contact email/phone] with your full name and the property address so we can investigate your complaint thoroughly?
We are committed to resolving issues fairly and professionally, and we want to ensure your concerns are addressed appropriately., Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotThe team were professional and so helpful and informed.
The team were professional and so helpful when I made enquiries for renting a property. I couldn't have asked for more information than they gave to me. I felt like I was in very safe hands.
Becky · 11 August 2025
★★★★★ 5/5
TrustpilotWell we're do I start firstly Redbricks sales and lettings are so helpful honest and upfront with any advice support or just an arm around your shoulder Patrick has a wealth of knowledge and shares it
Well we're do I start
Darryl · 17 July 2025
Agent replied · 27 May 2026
Thank you so much for your kind words!
We’re truly grateful for your feedback, it means a lot to the whole team. At Red Brick, we always strive to be honest, supportive, and informative, and it’s great to hear that came through in your experience.
Patrick’s passion for helping people and sharing his knowledge is at the heart of what we do, so we’re delighted that made a difference for you.
If there’s ever anything else we can help with, we’re only a call away!, Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotKnowledgeable & helpful.
Will · 17 July 2025
Agent replied · 27 May 2026
Thanks so much for taking the time to leave such a thoughtful review. We're proud to offer a service that takes the stress out of the process, your words mean the world to us.
★★★★★ 4/5
TrustpilotGreat Team!
I’ve been a tenant for over 9 years and the property is lovely in a quiet cul-de-sac. I’ve made it my home albeit owned by someone else, which I completely respect.
Nikki · 4 August 2025
★★★★★ 1/5
TrustpilotFOR YOUR OWN SAFETY PLEASE DO NOT USE…
FOR YOUR OWN SAFETY PLEASE DO NOT USE THIS SHITE COMPANY
𝒯𝒾𝒻𝒻𝒶𝓃𝓎 · 11 February 2025
Agent replied · 27 May 2026
We're sorry to read your message, but we believe this may be a case of mistaken identity. We have thoroughly checked our records and can confirm that we have never employed anyone named Lauren as a property manager, nor have we managed any properties with the issues you’ve described.
At Red Brick Sales & Lettings, we take tenant safety and customer service extremely seriously. If you believe you were dealing with a different agency also using the name “Red Brick,” we encourage you to contact them directly.
If you do have a genuine concern relating to our company, we would welcome the opportunity to investigate further, please get in touch with us directly so we can help., Red Brick Sales & Lettings Coventry
★★★★★ 1/5
TrustpilotWorst lettings agency I've ever had to…
Worst lettings agency I've ever had to deal with in my life. They let 6 out of 7 people move into the property without giving them keys at all. I handed my 2 MONTHS NOTICE (READ CONTRACT CAREFULLY IF YOU'RE BRAVE ENOUGH TO MOVE IN) as they tried increasing my rent by £100. After I left I had the room properly cleaned, they returned my deposit and took £150 from it for 'not being clean'. PS when I moved in I had to also hire a pro cleaner as it was filth. Good luck getting any help from the agency after you move in, you won't hear from them. Took them 3-4 months to sort out a WIFI booster box if longer which cost £30. I would avoid this agent like hell.
Kris · 15 August 2022
★★★★★ 5/5
TrustpilotProvided great experience and insight…
Provided great experience and insight to an individual looking to buy their first property. I would highly recommend!
Customer · 1 September 2025
★★★★★ 1/5
TrustpilotRedbrick crystal peaks appalling…
Redbrick crystal peaks appalling service, June ....? who dealt with our purchase didn't have a clue about the sale! She was rude, arrogant and offered a very unhelpful and unfriendly service. She continually lied and colluded with the seller and their appointed solicitors?
Porky · 27 April 2021
Agent replied · 27 May 2026
We’re sorry to hear about your experience, but we believe this may be a case of mistaken identity.
We are Red Brick Sales & Lettings based in Coventry, and we have no connection to any branch or company called Redbrick Crystal Peaks. We do not employ anyone named June, nor have we been involved in any property sales in that area.
We take customer service very seriously, so if you were dealing with another agency using a similar name, we’d recommend contacting them directly to resolve the issue., Red Brick Sales & Lettings (Coventry)
★★★★★ 1/5
TrustpilotShocking, and Arrogant.
The property management was very poor.
Eric · 22 January 2025
★★★★★ 1/5
TrustpilotAwful landlords from start to finish
Awful landlords from start to finish.
Lesley · 4 May 2023
★★★★★ 1/5
TrustpilotVery Shabby morals
Very Shabby morals.
Andrew · 16 March 2023
Agent replied · 27 May 2026
We’re very concerned to read this, as it does not reflect our practices at all.
To clarify: Red Brick Sales & Lettings has never asked a buyer to pay £595 to "tie them in" to a sale. We do not operate any form of financial commitment scheme of this nature, and we would never request payment to secure an offer or prevent a buyer from withdrawing.
We believe this may be a case of mistaken identity, possibly involving a different agent or third party. If you do have any documentation or proof linking this to our company, we would welcome the opportunity to review it, please feel free to contact us directly.
We take integrity very seriously and are proud of our transparent, ethical approach to property sales., Red Brick Sales & Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.