Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI cannot commend Red Brick highly…
I cannot commend Red Brick highly enough. From beginning to end, their professionalism and genuine care ensured the entire process was remarkably smooth and stress-free. Viewings were impeccably organised, and the application process was explained with such clarity that even the most paperwork-averse among us would have no trouble. A truly outstanding service
Michael · 17 July 2025
Agent replied · 27 May 2026
We really appreciate your feedback! Knowing that our professionalism and care came through means a lot. Thanks again for choosing Red Brick.
★★★★★ 5/5
TrustpilotExcellent Letting Agency
I have dealt with Red Brick for a number of years and have always received great service, I have dealt with Kat, Jas, Patrick, Gail, Sara, Sarah and Julie who have all been very helpful. I regularly meet Patrick for 1-1’s and he has always given great advice.
Caroline · 17 July 2025
Agent replied · 27 May 2026
Thank you so much for your continued support and kind words!
We’re delighted to hear that our team, including Kat, Jas, Patrick, Gail, Sara, Sarah, and Julie, have all made a positive impact. It’s great to know our service helps make your property portfolio truly hands-off, and Patrick really values the 1-to-1s too.
We look forward to supporting you for many more years to come!, Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotExcellent team at Red Brick
Patrick and the team at Red Brick went out of their way to help my friend with some advice on issues that she had been having with her property and tenants, and did so out of kindness
Charlotte · 17 July 2025
Agent replied · 23 September 2025
Thank you so much for your kind words and recommendation!
We’re really pleased Patrick and the team were able to help your friend, it’s something we’re passionate about. We believe in supporting both landlords and tenants with honest, expert advice, and it’s great to hear that came through.
We’d be delighted to support you when you return to the rental market. Thanks again for taking the time to leave such a thoughtful review!, Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotHappy with the service
I have been very happy with Red Brick and the service they provide in managing my property. I would particularly like to mention Luke Parkin, who has been doing a great job managing the property. He is always helpful, responsive and professional, and handles any issues that arise smoothly and efficiently. I really appreciate his support and would happily recommend Red Brick.
Oras · 15 September 2026
★★★★★ 5/5
TrustpilotPatrick and the team at Redbrick are…
Patrick and the team at Redbrick are fabulous. They are very friendly and knowledgeable. Wouldn’t hesitate to recommend them ! Don’t bother wasting your time with other letting agents .
Valerie · 17 July 2025
Agent replied · 27 May 2026
Thank you so much for your lovely review!
We’re thrilled to hear that you’ve had such a positive experience with Patrick and the team. It means the world to us that you’d recommend Red Brick, and we’re especially grateful for your kind words about our friendliness and knowledge.
We’ll always be here when you need us!, Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotGreat local company very professional good communication.
We have had a great experience using Red Brick for selling our property, very professional good communication and kept updated with every step thanks to Bradley.
Mark · 17 July 2025
Agent replied · 23 September 2025
Thank you so much for your kind review!
We’re really pleased to hear you had such a positive experience selling your property with us. Bradley will be delighted to know his communication and support made the process smooth for you. Wishing you all the best in your next chapter!, Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotPatrick is great person and if you ever…
Patrick is great person and if you ever need landlord advice he's always willing to listen and tell you the best way forward
Christopher · 17 July 2025
Agent replied · 27 May 2026
Thank you so much for your kind words!
Patrick is always happy to support fellow landlords and offer honest, practical advice, so it’s lovely to hear that’s made a difference for you. We’re always here if you need anything!, Red Brick Sales & Lettings
★★★★★ 1/5
TrustpilotI had a terrible experience renting a…
I had a terrible experience renting a property through this agency. The flat I rented on Creswell Place in Rugby was handed over in a completely unacceptable condition despite being reassured it would be professionally cleaned and cleared.
Aleenasuhail · 13 November 2025
★★★★★ 5/5
TrustpilotExcellent service
I am a Landlord of 20+ years. I have been using Redbrick sales and lettings for the past 4-5 years. I find the team professional, knowledgeable and over all excellent. If they do not know the answer they come back to you with a response in a timely manner - they are not the stereo typical letting agent that just keeps taking the money.
Grant · 18 July 2025
Agent replied · 26 July 2025
Thank you so much for your thoughtful and detailed review.
It’s been a pleasure working with you over the past few years, and we’re truly grateful for your trust in Red Brick. We're especially pleased to hear that our hands-on, knowledgeable approach has stood out from the typical agency experience, it's exactly what we aim for.
Patrick always enjoys supporting fellow landlords, and it’s fantastic to know that our advice helped you navigate the challenges you faced with previous agents. We’re proud to have you with us and look forward to continuing to support you and your portfolio for many years to come., Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotExcellent service from a friendly effective team!
We are so grateful to Clayton Bissett from the Ecclesall Rd office. We spoke with him about what we were looking for, and he clearly listened carefully. What he showed us was perfect, and we made an offer the same day. The process of purchasing our new home was smooth. Louise Jones provided regular updates and guidance on the process. We have a very positive impression of the Red Brick team and the excellent service they provided.
Alison · 3 January 2026
★★★★★ 5/5
TrustpilotExcellent service as always from…
Excellent service as always from Patrick and team
Daryl · 18 July 2025
Agent replied · 22 December 2025
Thank you for your kind words!
We really appreciate your continued support, it’s always a pleasure to work with you. We’ll make sure to pass this on to Patrick and the team!, Red Brick Sales & Lettings
★★★★★ 1/5
TrustpilotSpent one hour filling in the Law…
Spent one hour filling in the Law Society form only to find I couldn't either sign or save or print it so all my work lost. Called them out of hours to find their voice mail box full.
John · 2 August 2026
★★★★★ 5/5
TrustpilotWow! Amazing service!
Wow! That was an amazing experience with the Red Brick team. We are landlords and they have really looked after us every step of the way to get some new tenants in before Christmas. Thank you to everyone and Merry Christmas! Here's to an amazing 2025.
Luke · 19 December 2024
★★★★★ 5/5
TrustpilotVery happy with experience at Redbrick
I have always been happy with the support at Redbrick. They are knowledgeable, helpful and keep me informed about my property - I wouldn’t want to rent a house out without their due diligence and expertise. Thanks, Jen Asbridge
Jen · 17 July 2025
Agent replied · 27 May 2026
Thank you so much, Jen!
We really appreciate your kind words and continued trust in Red Brick. It’s always a pleasure working with you, and we’re delighted to hear that our support and communication give you peace of mind.
We’re here whenever you need us, thanks again for your ongoing support!, Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotProfessional and responsible
I’ve been with Redbrick for 5 years now following a recommendation from another landlord. I’ve found the team professional, responsible and ensure that I fulfil my obligations as a responsible landlord. I wouldn’t use anyone else - highly trusted.
Kate · 17 July 2025
Agent replied · 27 May 2026
We're delighted you had such a positive experience with Red Brick. From viewings to final paperwork, we want everything to be as smooth as possible, thank you for noticing
★★★★★ 5/5
TrustpilotHelpful, professional service
We've used to redbrick to rent out a property. They were very helpful explaining the process, produced a great 360° video which really showcased the property and resulted in being rented out within a few days. Would definitely recommend
Sian · 17 July 2025
Agent replied · 27 May 2026
Thank you for the great feedback! We're so pleased the 360° video helped showcase your property and that everything was rented out so quickly. It’s always a pleasure to work with landlords who appreciate a proactive and transparent approach.
★★★★★ 5/5
TrustpilotExcellent Property Management
Patrick, Jasmina, and their team at Redbrick have managed our rental properties for many years. We completely trust them to look after both us as landlords and our tenants. They are always responsive and communicate clearly and promptly.
Jam · 17 July 2025
Agent replied · 27 May 2026
This review put a smile on our faces, thank you! We know how daunting paperwork can be, so it’s great to hear that we made it manageable. Always happy to help!
★★★★★ 1/5
TrustpilotDo not rent from this company
Do not rent from this company! The rental manager Kat is a heartless piece of work and only has the landlords best interests, she does not view tenants as people but profit.
An · 15 August 2023
Agent replied · 27 May 2026
Thank you for your feedback, and we’re truly sorry to hear about your experience.
This situation relates to a portfolio of properties we acquired from another agency, and unfortunately, we inherited several challenges, missing documentation, inconsistent management practices, and unresolved maintenance issues. You’re absolutely right that when a company takes over another, the problems become their own, and we’ve taken that responsibility seriously.
Since the acquisition, we’ve worked hard to bring all properties, tenancies, and processes in line with our own high standards. While this hasn’t been without its challenges, we have invested significant time and resources to correct inherited issues and ensure our service reflects the values we’re known for.
We’re sorry to hear you felt unsupported during this time, particularly in relation to repairs and communication. That’s not the experience we want any tenant to have, and we are reviewing your comments internally to continue improving.
If you'd like to speak with a senior manager about your case, please contact us directly, we’re here to help., Red Brick Sales & Lettings
★★★★★ 5/5
TrustpilotI cannot speak Exceptional Service from Red Brickhighly enough of Red…
I cannot speak highly enough of Red Brick. From start to finish, their efficiency and genuine care made my entire experience incredibly smooth and stress-free. Their viewings were well organised and the application process was explained thoroughly.
Scott · 17 July 2025
Agent replied · 27 May 2026
Thanks for the glowing feedback! We genuinely care about getting things right for our clients, and it’s great to hear it made a difference for you.
★★★★★ 5/5
TrustpilotRed Brick - Excellent property management service
Red Brick have been managing my property for many years. I have no complaints whatsoever. The service, help, advice, problem resolution etc. are second to none in my opinion. Much better option than self managing.
Steve · 17 July 2025
Agent replied · 27 May 2026
Thank you for the fantastic feedback!
We’re so pleased to have supported you over the years and really appreciate your trust in us. Great to hear that our service and advice have made property management easier, exactly what we aim for!, Red Brick Sales & Lettings
★★★★★ 1/5
TrustpilotClosed ears to tenants complaints & no heating in house for 2 days and continuing in the cold months of December & storm Darragh
I am a tenant for this agency. If you are planning to rent from this agency then have a second thought. If you think you will be alright renting from them without the need to contact them back for any maintenance issues then you are most welcomed to rent from them. Else, do not rent from Redbrick. I completely agree that all their properties are low priced. The reason may be because the other agencies did not want to manage these filthy properties. They say that there is an emergency contact number for out of hours urgent situation issues. But unfortunately, if you call this number and leave a message then they will only respond you to the next working day. My boiler was experiencing some issues since a long time and I had reported this to the agency well in advance. They did arrange a contractor visit but the contractor could not identify the issue. Whenever I opened the hot water tap the boiler used to trip and finally during the Storm Darragh, it ceased working completely on Saturday afternoon. When I reported this to the agency using their emergency maintenance contact number, neither did they acknowledge the issue nor did they reply to my follow-up email on their own. I had to spend 2 nights without heating and hot water in this cold weather of December and its still continuing. I had to connect to the contractor on myself and request for a home visit which was not before a working day. Moreover on Monday morning when I wanted to discuss this issue with the office they had closed ears to the issue and said on my face, "NOTHING MUCH THAT THE AGENCY CAN DO AND I NEED TO MAKE MY OWN ARRANGEMENTS AS I LIVE IN THIS PROPERTY."
AA · 9 December 2024
★★★★★ 5/5
TrustpilotI came to Patrick initially whilst…
I came to Patrick initially whilst putting together a business plan for a buy-to-let business. He gave me generous amounts of his time to go over and refine some of the details, as well as taking me around the Coventry city area to help me better understand the kind of property market I was getting into. I feel very confident moving forwards with the new business model and also relying on Patrick and his team to manage things when I am out of the country. I recommend getting in touch with Patrick first if you are heading down a similar road, there is nothing more valuable than good advice.
Corin · 14 February 2020
★★★★★ 5/5
TrustpilotGreat Experience
I had self managed my property for many years but unfortunately decided to rent the house to a couple who became quite difficult to manage.
Ian · 17 July 2025
Agent replied · 27 May 2026
Thanks a million for the glowing feedback! We genuinely care about getting things right for our clients, and it’s great to hear it made a difference for you.
★★★★★ 1/5
TrustpilotHorrible Experience as a Tenant
Do not go anywhere near these estate agents if you are a tenant. Most of the positive reviews they have here are from landlords, not tenants. They treat tenants in an absolutely disgusting way, which gives landlords and them more money. We had a kitchen that literally had pieces falling off of it that they refused to repair "because the landlord couldn't afford it" (even though he owns multiple houses worth around £1m each). We had black mould in almost every room that would just keep coming back due to lack of insulation. We had a garage that flooded every time it rained. An annex that made anything put in it mouldy within a few days. They told us they wouldn't put the rent up and then when it was too late for us to move, put the rent up. It was by far the worst letting experience I've ever had and I'm glad to be out of there.
JT · 11 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
