5/5
Excellent service, quick response by Seb. Professional service and helping attitude.
Agent replied · 11 June 2024
Thank you Sahil. Your kind comments have been relayed to Sarb. Kind Regards, Ben Herbert
Trusted Agent profile · Coventry
★★★★★
422 reviews across 3 platforms
4 Hearsall Lane, Earlsdon, Coventry, CV5 6QR
Maison Estates Ltd's office in Coventry, at 4 Hearsall Lane, is rated 4.7 out of 5 across 422 reviews on three platforms, including 410 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Maison Estates Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
Excellent service, quick response by Seb. Professional service and helping attitude.
Thank you Sahil. Your kind comments have been relayed to Sarb. Kind Regards, Ben Herbert
5/5
I have recieved an excellent and quality service from those at masion estates..very professional ..mr sanjay is very good at dealing.
Thank for taking the time to rate our service. Your kind feedback has been relayed to Sanjay Patel on our lettings team. With Kind Regards, Sanjay Panchal (M.D)
5/5
Great customer service from Jay, would recommend.
Thank you Josh. Kind Regards, MAISON Estates
5/5
Maison Estates is an excellent agency I have been renting from them for 5 + years and anytime there's been an issue its always dealt with promptly. Sanjay, Ben & Georgina are the best !
Thank you for your testimonial and your on-going custom. With Regards.
5/5
Fantastic company.good service
Thank you for your custom Manpreet.
1/5
Horrible agency, they are lying whenever they can.
Dear Sir, we dont have any record of you being our client. If you wish to submit a complaint then please contact our office. Regards, Sanjay Panchal.
5/5
Brilliant estate agents, great customer service at all times and would highly recommend anyone to use this company.
Thank you for positive feedback Owen. Regards, Ben Herbert.
2/5
Annoying location - estate agents would often make you come into the office rather than them coming to you, which is wrong considering the fees they charge
Thank you for your comments. Our offices are based in Earlsdon alongside other businesses. We may meet clients at our practice or offsite dependent upon circumstances and nature of business. All our fees are transparent. Furthermore we cannot identify you from your google profile name therefore unable to assist you further. With Regards, Maison Estates Ltd.
1/5
Ridiculous service trying to buy a simple flat from these guys was told to up my over if I wanted the property. Very unprofessional and unsavoury will definitely not be using them.
Dear Mr Jagpal, in response to your review, we yet again confirm the property in question received comparable multiple offers and therefore the vendor instructed us to organise sealed bids. As you put forward a low offer and were unwilling to increase it, the vendor chose one which was higher. This is common and a totally legal practice. We refute your comments in respect of our service standards and under the circumstances are totally unjustified. If you feel you have been treated unfairly then you are advised to follow the company's formal complaints procedure as opposed to leaving deflammotory remarks about the company on a public domain which maybe classed as slanderous by our legal department. Thank you. Maison Estates Ltd.
5/5
Excellent service, very professional and made the process as smooth as possible. Will definitely use again!
Thank you Alan for your custom and taking the time to rate our service. It was a pleasure to be of service. With Best Regards, Ben Herbert.
2/5
Annoying location - estate agents would often make you come into the office rather than them coming to you, which is wrong considering the fees they charge
Thank you for your comments. Our offices are based in Earlsdon alongside other businesses. We may meet clients at our practice or offsite dependent upon circumstances and nature of business. All our fees are transparent. Furthermore we cannot identify you from your google profile name therefore unable to assist you further. With Regards, Maison Estates Ltd.
4/5
I received an excellent service
Thank you for your kind feedback. Kind Regards, Ben Herbert.
5/5
Highly responsive and helpful staff!
Thank you Akshay. Your kind comments have been fedback to the our Lettings Team. Regards, Sanjay Panchal.
5/5
Great people and very professional.
Thank you Lee. It was a pleasure serving you. We look forward to future business. With Regards, Sanjay Panchal.
5/5
Excellent advice given, very friendly team, 100% would recommend.
Thank you Dr Goyne for your positive feedback of our service. Regards, Ben Herbert.
5/5
Excellent service, good communication, kept us updated throughout the transaction with prompt responses. Will definitely recommend to friends and others.
Dear Praveen, Thank you for your kind testimonial of our service and wish you all the best for the future. Keep in touch. Regards, Maison Estates Ltd
5/5
Easily the best service I’ve ever had.
Thank you James for your positive feedback of our service. Regards, Ben Herbert.
1/5
One of the worst experiences I have ever had with estate agents. Would give zero stars if possible.
Dear Mr Qureshi, following your review, if you were acutely dissatisfied with any level of our service then clients have the option of lodging an official complaint as detailed in our terms of business, signed by you, to the company and also The Property Ombudsman, giving us the opportunity to investigate and rectify and feedback to you. Having attended to your file there is no record of any formal complaint yet you proceed to discredit the company on google. We will not discuss any individual complaints publicly due to data protection and in future, urge you to undertake the laid down company complaints procedure. Regards. SP
5/5
Excellent, friendly, and informative communication throughout!PositiveResponsiveness, Professionalism, Value
Thank you for your services. With Regards, Ben.
5/5
Very happy with their services. Very friendly and helpful. Happy to recommend them to friends.
Thank you from Sanjay and team.
1/5
Awful. Just don't trust them.
Dear Sir/Madam, there is no record of you being our client therefore if you have any issues then please contact our office and give further details. Regards.
5/5
Rating only, no written review.
5/5
Good service, easy to speak too and some top notch blokes as well would definitely recommend 👍🏻
5/5
Rating only, no written review.
Thank you Sanjaya.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Maison Estates Ltd's Coventry office has 422 reviews across three platforms: 410 on Google, 9 on Facebook, 3 on Trustpilot.
Maison Estates Ltd Coventry is rated 4.7 out of 5 across all 422 reviews, and 4.8 out of 5 on Google from 410 reviews.
Yes. In The Trusted Agent 2026 awards: Maison Estates Ltd, Coventry won Platinum.
Maison Estates Ltd Coventry, 4 Hearsall Lane, Earlsdon, Coventry, CV5 6QR.