Trusted Agent profile

Verified

John Payne Estate Agents Earlsdon Office (Sales) reviews

4.9

★★★★★ Excellent

173 reviews across 3 platforms

37 Earlsdon Street, Coventry CV5 6EP

Part of John Payne Estate Agents, see every office.

John Payne Estate Agents's Coventry office at 37 Earlsdon Street is rated 4.9 out of 5 across 173 reviews on three platforms, including 136 Google reviews rated 4.9. The 35 Facebook and 2 Trustpilot counts are for the whole business. Checked 9 October 2026.

Google logo

4.9 / 5

136

Reviews on Google

This office

Facebook logo

4.9 / 5

35

Reviews on Facebook

Business-wide

Trustpilot logo

2

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Coventry office, from every platform, shown as written. First names only.

5/5

Google

This is not the first time I have used John Payne Estate Agents in Earlsdon, and once again they did not disappoint. From start to finish, I felt that my sale was handled with genuine care and professionalism. The team kept me informed throughout the process, stayed in regular contact with the buyer's side, and acted as a true link between both parties. Thanks to their communication, I always knew exactly where things stood. I'd like to thank the whole team for their professionalism and support. I'd especially like to thank Vicky, who oversaw the entire process and made me feel that my sale was always in good hands. I would happily recommend John Payne Estate Agents to anyone looking for a professional and trustworthy estate agent.

Artur · 8 August 2026

Agent replied · 5 August 2026

Thank you for choosing John Payne Estate Agents once again and for taking the time to leave such a thoughtful review. We’re delighted that you felt supported and well informed throughout your sale. Your kind words mean a great deal to the whole team, especially Vicky, and we’ll be sure to pass them on. Thank you for your recommendation, and we wish you all the very best for the future!

5/5

Google

I couldn’t recommend John Payne Estate Agents highly enough. Vicki was attentive, polite and genuinely supportive throughout the entire sale of my house. What really stood out was the level of service, always professional, responsive and delivered with a genuine smile from start to finish. Selling a house can be stressful, but Vicki made the whole experience feel far more personal and reassuring. Thank you for your fantastic service!

Dan · 25 August 2026

Agent replied · 16 September 2026

Thank you so much for your wonderful review and recommendation. We’re delighted that Vicki’s attentive, professional and genuinely caring approach helped make the sale of your home feel more personal and reassuring. She takes great pride as we all do at John Payne's in supporting our clients throughout every stage, and we know your lovely comments will mean a great deal to her and the whole team. We wish you every happiness for the future!

5/5

Google

We had an outstanding experience with John Payne Estate Agents, and in particular Vicki Durham, who was simply superb from start to finish. This was a critically timed sale and Vicki’s professionalism, communication and sheer determination ensured everything stayed on track right through to completion. She was proactive, responsive and completely committed at every stage, giving us total confidence that the process was in safe hands. What really stood out was her ability to stay focused and drive momentum when it mattered most. Nothing was too much trouble and she consistently went above and beyond to get the deal over the line. Quite simply, we could not have wished for a better estate agent. Highly recommended.

Dave · 16 April 2026

Agent replied · 14 April 2026

Thank you David for such a fantastic review. We’re absolutely delighted to hear about your experience, and your comments about Vicki will mean a great deal to her. Managing a time sensitive sale requires focus, persistence and clear communication, so it’s wonderful to know you felt confident and supported throughout. We’re especially pleased that Vicki’s proactive approach and determination helped keep everything on track and deliver the result you needed. Thank you again for your recommendation, it was a pleasure working with you. John Payne

5/5

Google

I had an excellent experience selling my mums property with John Payne. As I live a long distance away from the house, I had to rely on them through difficult circumstances, but Vanessa was so approachable, sensitive and enthusiastic even when spending long periods of time showing viewers round the garden, getting soaked in the pouring rain. Vicki was a fantastic communicator, very efficient and kept me fully up to date throughout the process, so everything went smoothly. A brilliant team from start to finish and I can't speak highly enough of the service I received. I would recommend using John Paynes Estate Agents to anyone looking to sell their house.

Seona · 16 April 2026

Agent replied · 14 April 2026

Thank you Seona so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Vanessa and Vicki were able to support you so well, especially given the distance and circumstances involved. Your recognition of their dedication rain and all - and communication means a great deal to us. It was a pleasure to assist you with the sale, and we truly appreciate your recommendation. Wishing you all the very best moving forward. John Payne

5/5

Google

I hope I give this review the justice that the John Payne team deserve; we have both purchased our new home and sold our home through John Payne's and I cannot thank the team enough. Right from the start, Vanessa was so efficient at answering any queries, discussing options and helping us through the sales process - she was so quick at answering our queries and emails and talked through any worries or concerns. She was tactful and sensitive to issues with purchasing our new home and also selling it too. Thanks Vanessa! John came to sort out the sales agreement and photos and he was super thorough, giving us advice and knowledge about what price we could realistically achieve and all the legal frameworks of selling a house and was very friendly (even when our dog was trying to jump all over him.....we did put our dog out in the end!). Thanks John. A special thanks goes to Vicky who has for the past 4-5 months gone above and beyond chasing every solicitor up and down the chain, working tirelessly for us, our buyers of our old home, the sellers of our new home and everyone who was involved in this chain and I cannot praise her enough. She is a true gem. The administrative team who answered phones and emails all set everything up for us at the beginning deserve a special mention to. A big thank you to all of them. Thank you for making everything smooth and straight forward for me and my family 🙂

Alastair · 16 February 2026

Agent replied · 14 April 2026

Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re genuinely delighted to hear that your experience with John Payne Estate Agents was such a positive one, and it means a great deal to the whole team to know we were able to support you through both the sale of your home and the purchase of your new one. Vanessa will be thrilled to read your kind words, her efficiency, sensitivity, and clear communication are things she takes great pride in, so it’s wonderful to see that reflected in your experience. Thank you as well for mentioning John’s thoroughness and advice during the valuation and marketing process (and for the laugh about your dog, it certainly keeps things memorable!). A very special thank you from us for highlighting Vicky’s incredible efforts. She truly does go above and beyond for her clients, and your recognition of her tireless work chasing the chain over several months will mean so much to her. We’re also grateful for your kind mention of our administrative team, who work hard behind the scenes to keep everything running smoothly from the very beginning. On behalf of everyone at John Payne, thank you for trusting us with such an important journey for you and your family. We wish you every happiness in your new home and would be delighted to help you again in the future.

5/5

Google

John Payne were the selling agents for my first house purchase, I think they're a passionate team that didn't make me feel like a means to a commission/paycheck. Vanessa was a great help when it came to putting in an offer, persisting through my terrible phone signal to keep me in the loop. Vicki was exceptionally supportive in getting me over the finish line, if you're having trouble with your solicitors (you will), she'll definitely come through for you. Can't fault them really, great experience as a buyer.

Benn · 16 November 2025

Agent replied · 15 January 2026

Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that your first house purchase was a positive experience and that our team were able to support you throughout. Vanessa will be so pleased to know her persistence paid off, and Vicki will be thrilled to hear how much her support helped you get everything over the line. We always aim to make the process as smooth as possible especially when the solicitors make things challenging so it’s wonderful to know you felt well looked after. Thank you again for your kind words. We’re really pleased you had a great experience as a buyer and wish you every happiness in your new home. The team at John Payne Estate Agents

5/5

Google

Honestly the best estate agents in Coventry we have dealt with in our moving process even though we only bought from them. Vanessa is so good at her job, she found us a the perfect property at short notice. She is so personable and professional. Vicki has been a fantastic communicator and kept us up to date fully along the process even helping facilitate surveys to help progress the sale. I can not thank these ladies enough.

Amy · 16 November 2025

Agent replied · 15 January 2026

Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you had such a positive experience with our team, even as a buyer. Vanessa will be thrilled to know she was able to help you find the perfect property at short notice, and Vicki will be delighted to hear how much you appreciated her communication and support throughout the process. We’re proud of the care and professionalism they bring to their work every day. Thank you again for your kind words, they truly mean a lot to the whole team. We wish you every happiness in your new home. The team at John Payne Estate Agents

5/5

Google

From start to finish the process of selling the house was made easier and less stressful using Payne’s. Both Vanessa and Vicki were an absolute joy to work with and I cannot recommend them highly enough.

Julian · 21 July 2026

Agent replied · 5 August 2026

Thank you for your wonderful review and recommendation! We’re delighted that Vanessa and Vicki helped make selling your house easier and less stressful. We’ll be sure to pass on your kind words to them both. Wishing you all the very best for the future!

5/5

Google

I can’t thank Vicki enough. I’m positive our transfer only went through because of her dedication and incredible communication skills. I would recommend her to anyone.

L · 24 August 2026

Agent replied · 16 September 2026

Thank you so much for your wonderful review. Vicki’s dedication and communication are exceptional, and we’re delighted that her hard work helped bring your move to a successful conclusion. We will make sure your lovely comments are passed on to her your recommendation means a great deal to Vicki and the whole team at John Payne Earlsdon.

5/5

Google

Thank you Vicki for helping me Purchase the property, you were very helpful and you exceeded my expectations many thanks to you an the Team.. Kind regards Ryan

Ryan · 8 August 2026

Agent replied · 5 August 2026

Thank you for your lovely review! We’re delighted that Vicki and the team could help with your property purchase and exceed your expectations. We’ll be sure to pass on your kind words. Wishing you every happiness in your new property!

5/5

Google

Hand on heart this team is the best I’ve ever came across! Brilliant from start to finish on my 1st home, lots of help and guidance from many staff including Vicki. I would highly recommend you ask for Vanessa M she’s very informative, warm and super professional in all situations! Thank you Team x

Faz · 18 December 2025

Agent replied · 14 April 2026

Thank you so much for your fantastic review, it truly means a lot to us. We’re absolutely delighted to hear that your experience with John Payne Estate Agents was such a positive one, especially on your first home purchase, which is such an exciting milestone. We’re really pleased that you felt supported and guided throughout the process, and your kind words about Vicki and Vanessa will mean a great deal to them. Vanessa’s warmth, professionalism, and clear communication are qualities we’re very proud of, and it’s wonderful to see them recognised. Thank you for your recommendation and for putting your trust in the John Payne team. We wish you every happiness in your new home and hope to work with you again in the future.

5/5

Google

Fantastic service from John Payne Estate Agents - Earlsdon Office. Great communication all the way through the sale process of my house in Arden Street, Earlsdon. Vanessa was totally committed and spared no effort to achieve the best possible sale result. She was ably assisted by Vicki who kept me informed at every step of the way. A fabulous team.

Pam · 8 October 2025

Agent replied · 14 April 2026

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Vanessa and Vicki and the team at our Earlsdon Office and if we can help with anything in the future please please do let us know. Thanks you. The Team at John Payne Earlsdon.

5/5

Google

Fantastic service from start to finish; Vicki and Vanessa were excellent throughout the entire moving process. Very easy to get hold of to answer any queries, and provided regular updates throughout, they were always willing to go the extra mile to help. I would happily recommend John Payne Estate Agents. Thank you for making the whole experience less stressful!

George · 8 October 2025

Agent replied · 14 April 2026

Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the service from start to finish. Vicki and Vanessa will be especially pleased to know their efforts made such a positive impact, they truly go above and beyond for our clients. We really appreciate your recommendation and are so glad we could help make your move a little less stressful. Wishing you all the very best in your new home!

5/5

Google

Brilliant service in our house buying. Vicki and Vanessa were brilliant and made everything smooth! Thankyou

Dan · 2 August 2026

Agent replied · 5 August 2026

Thank you for your lovely review! We’re delighted that Vicki and Vanessa made your house buying experience so smooth. We’ll be sure to pass on your kind words, and we wish you every happiness in your new home!

5/5

Google

Great end to end experience when buying in Earlsdon with John Payne. Very professional, knowledgeable and Vanessa and Vicki were great at keeping things moving and keeping us informed. I would highly recommend.

Duncan · 24 March 2026

Agent replied · 14 April 2026

Thank Duncan you for your kind review. We’re so pleased to hear you had a great experience purchasing in Earlsdon. Vanessa and Vicki will be delighted to know their professionalism and communication made a positive difference throughout the process. Wishing you all the best in your new home, and thank you for your recommendation. John Payne

5/5

Google

After a difficult experience at another estate agents, the team at John Payne got our house sold! They sold it quickly, at a good price, and kept us informed during the whole process. Really refreshing after being a bit disillusioned with the whole thing! Thanks so much, especially to Vanessa and Vicki who were wonderful.

Cat · 28 August 2026

Agent replied · 16 September 2026

Thank you so much for your wonderful review. After such a difficult experience elsewhere, we’re especially pleased that we were able to restore your confidence, secure a quick sale at a good price and keep you fully informed throughout. Vanessa and Vicki will be delighted with your lovely comments they genuinely care about their clients and work incredibly hard to make every move as smooth and stress free as possible. Thank you for placing your trust in John Payne Estate Agents, and we wish you every happiness for the future!

5/5

Google

Mission accomplished! I sold my house with John Payne Estate Agents. Whatever process, system, resources (especially their staff in Earlsdon, and in the City Centre where I made first contact) that they are using - it works! I highly recommend anyone to get in touch with them for an efficient transaction and a pleasant experience.

A · 29 July 2026

Agent replied · 5 August 2026

Mission accomplished indeed! Thank you for your fantastic review and recommendation. We’re delighted that our Earlsdon and City Centre teams made your house sale both efficient and enjoyable. Your kind words mean a great deal to us, and we wish you all the very best for the future!

5/5

Google

Top tier service! Responsive, quick and efficient. It was a pleasure working with their friendly and kind staff, especially Vanessa and Vicki. A big thank you to John Payne Estate Agent for their patience, hard work and understanding.

Lucy · 16 November 2025

Agent replied · 15 January 2026

Thank you for sharing such a fantastic review. We’re delighted to hear that you received top-tier service and found our team responsive, efficient and a pleasure to work with. Vanessa and Vicki will be especially pleased to know their support made such a positive difference throughout your experience. Your kind words about their patience, hard work and understanding mean a great deal to all of us. Thank you again for taking the time to leave your feedback, it’s truly appreciated. The team at John Payne Estate Agents

5/5

Google

Excellent service!!! Vicki and Vanessa were brilliant and they were so lovely 100% recommend working with them

Elizabeth · 6 May 2026

Agent replied · 27 May 2026

Thank you so much for your wonderful review! We’re thrilled to hear you received excellent service from Vicki and Vanessa. They’ll be so pleased to know their hard work and friendly approach made such a positive impression. Your recommendation means a great deal to us. Thank you again for your support!

5/5

Google

Found the service of John Payne and his staff at Earlsdon office excellent. Vanessa and Vicky kept me informed throughout the process. Both always cheerful and positive. Well done to all of you.

Chris · 16 December 2025

Agent replied · 14 April 2026

Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that you found the service from John Payne Estate Agents in our Earlsdon office to be excellent. Keeping our clients informed throughout the process is something we take great pride in, so it’s wonderful to know that Vanessa and Vicky’s cheerful and positive approach made a difference to your experience. Thank you again for your feedback and your support. We’ll be sure to pass on your kind words to the whole team, and we wish you all the very best going forward.

5/5

Google

Dealing with John Payne Estate Agent was a straightforward and professional experience. I dealt mostly with Vicki Durham, who was very efficient, helpful and polite. I would happily recommend John Payne Estate Agency going forward.

Paul · 16 November 2025

Agent replied · 15 January 2026

Thank you for taking the time to leave such a lovely review. It’s great to hear that your experience with John Payne Estate Agents was straightforward and professional. Vicki will be delighted to know her efficiency and helpful approach made a positive difference throughout the process. We truly appreciate your recommendation and thank you again for your kind feedback. The team at John Payne Estate Agents

5/5

Google

From the start of our journey with John Payne Estate Agents in Earlsdon we could not have been in better hands the service we got from them was first class, they were very helpful throughout nothing was a problem will certainly be recommending them

Christine · 21 August 2026

Agent replied · 16 September 2026

Thank you so much for your wonderful review. We’re delighted that you felt in such good hands with our Earlsdon team and received first class service throughout your journey. Your recommendation means a great deal to us all, and we wish you every happiness for the future.

5/5

Google

The team at John Payne, Coventry proved to be priceless in selling our apartment. They were on the ball with providing the property details for marketing. Kept good contact between us, the buyer and both solicitors.

Darby · 29 September 2026

Agent replied · 7 October 2026

Thank you for your wonderful review. We’re absolutely delighted that you felt so well supported throughout the sale of your apartment, from preparing the marketing details to keeping everyone informed. It was a pleasure to help, and we’ll be sure to share your kind words with the team. Thank you for choosing the team at John Payne Estate Agents Earlsdon !

5/5

Google

I bought a house using these estate agents and they were fantastic, the lady who we met to show us round was really polite and friendly and did a great job of selling the house but not at all being pushy or forward. But really the estate agents came into their own when the sale was agreed where I was passed onto a sales progressor, Vicki, she was nothing short of fantastic. I was kept up to date, all questions were answered promptly but most importantly she chased the solicitors on both sides. Really well done to everyone involved and its safe to say when I come to selling the house I will be looking here first.

Michael · 8 October 2025

Agent replied · 14 April 2026

Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience from the viewing right through to completion. It's great to know our team made you feel comfortable and supported, and we’re especially pleased to hear how much you valued Vicki’s work in progressing the sale. She’s a real asset to the team, and your kind words mean a lot. We look forward to helping you again when the time comes to sell. Wishing you all the very best in your new home!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read John Payne Estate Agents's Google reviewsLeave John Payne Estate Agents a review

Questions about John Payne Estate Agents Earlsdon Office (Sales)

How many reviews does John Payne Estate Agents Earlsdon Office (Sales) have?

John Payne Estate Agents's Coventry office has 173 reviews across three platforms: 136 on Google, 35 on Facebook (across the whole business), 2 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is John Payne Estate Agents Earlsdon Office (Sales)'s rating?

John Payne Estate Agents Earlsdon Office (Sales) is rated 4.9 out of 5 across all 173 reviews, and 4.9 out of 5 on Google from 136 reviews, checked 9 October 2026.

Where is John Payne Estate Agents's Coventry office?

John Payne Estate Agents Earlsdon Office (Sales), 37 Earlsdon Street, Coventry CV5 6EP.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.