Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am very grateful to the agency team for their work. We found our accommodation very quickly and we are very satisfied. They responded to every request we made quickly and in an organized manner.Thank you so much again.
Yuliia · 31 July 2026
Agent replied · 12 August 2026
Many thanks Yuliia for your kind words and 5* review, I am delighted the team were able to support you from application to moving into your lovely new home.
I have shared this with the whole lettings team who are here to support throughout.
John Buckby
Lettings Manager
★★★★★ 5/5
GoogleTop drawer service from the Paynes team. Used them for renting out a house initially and John Buckby was the most engaging gentleman who was so professional and friendly sorting out the right tenants. …
Andy · 1 July 2025
Agent replied · 10 December 2024
Thank you so much for your glowing review! 🌟 We’re delighted to hear about your positive experiences with both our lettings and sales teams. John Buckby, Liz, Mel, and Lee will be thrilled to know their hard work and professionalism left … More
★★★★★ 5/5
GoogleAbsolutely a fantastic service from start to finish. Justine and her staff kept me up to date with everything. I would rate them 5stars plus . I have been using Paynes for over 15years who look after all my rented properties. And I have never had a reason to change . Thank you so much to everyone at Paynes.
Rohit · 14 February 2026
Agent replied · 6 February 2024
Thank you for reviewing Payne Associates and giving us a five star review.
★★★★★ 5/5
GoogleI cannot recommend John Payne Estate Agents enough, the support we have received from Charlotte and the team has been truly exceptional. Always willing to assist with any problems encountered providing a resolution each time!!
Darren · 22 June 2025
Agent replied · 26 July 2024
Many thanks Darren for your 5* review and comments that have been shared with Charlotte and property management team. … More
★★★★★ 5/5
GoogleWe were extremely impressed with the service we received. John Payne was extremely professional throughout the process. Justine was incredibly organised, calm and helpful from start to finish. Nothing was too much trouble. I would highly recommend.
Claire · 28 May 2025
Agent replied · 10 December 2024
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that you were impressed with the service provided. Justine will be so happy to know that her organisation, calmness, and helpfulness made such a positive impact on your … More
★★★★★ 5/5
GoogleJohn Payne helped me with my new home. Justine was so patient and assisted me throughout the process. I got a bargain for my new home. I am so happy with their service.
Michael · 28 May 2025
Agent replied · 28 December 2024
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Justine was able to assist you so patiently throughout the process and that you're happy with your new home. If you need any further … More
★★★★★ 5/5
GoogleGreat experience with John payne, smooth and Cara was really helpful.
Olawale · 24 August 2026
★★★★★ 4/5
GoogleCara is so helpful and supportive!
Asma · 23 September 2026
★★★★★ 5/5
GoogleHad a seamless experience with John Paynes. First with Amelia and then Cara. Both genuine and straightforward to deal with. Get back via email promptly and easy to get hold of via phone to answer any questions. Best agents I have used so thank you.
Scott
Scott · 6 April 2026
Agent replied · 27 May 2026
Thank you so much for your fantastic review, Scott! We’re delighted to hear that you had such a seamless experience with John Payne.
Amelia and Cara will be so pleased to hear your kind words, we’re proud to have a team that is genuine, straightforward, and always on hand to help. It’s great to know that communication throughout the process was prompt and helpful for you.
To be called the best agents you’ve used really means a lot to us, so thank you again for taking the time to share your experience.
Kind regards,
The John Payne Team
★★★★★ 5/5
GoogleI would highly recommend using John Payne to help you find your next property. They were quick, personal yet professional and kept us informed every step of the way.
Kate · 3 August 2026
Agent replied · 12 August 2026
Many thanks Kate for your kind words and 5* review I have shared this with Amelia who supported you from application to moving into your lovely new home.
We always endeavor to offer efficient, timely support and I am glad the team have once again achieved this.
John Buckby
Lettings Manager
★★★★★ 5/5
GoogleCharlotte was extremely helpful when we were between tenants. She arranged for all necessary works to be carried out , without any need for our involvement, great service.
Jon · 22 June 2025
Agent replied · 26 July 2024
Many thanks Jon for your 5* review and comments. This has been shared with Charlotte & the property management team. … More
★★★★★ 5/5
GoogleCustomer service in John Payne Agency is beyond 5 star. We were always served with the highest respect and regard from the moment we applied for viewing to the moment we got the keys to the house. They made the whole process seem very very …
Mary · 16 September 2024
Agent replied · 10 December 2024
Thank you so much for your kind words and glowing feedback! 🌟 We’re beyond delighted to hear that you felt well-supported and respected throughout the entire process. Tiegan and the team truly appreciate your praise. We always aim to make … More
★★★★★ 5/5
GoogleWe had a great experience with John Payne Estate Agents. A special thank you to Ms. Cara McSheffrey, who handled her first move so professionally and efficiently. She was helpful, responsive and made the process smooth for us. Wishing her every success in her role!
James · 14 February 2026
Agent replied · 14 April 2026
Thank you so much for your kind words, we truly appreciate you taking the time to share your experience. … More
★★★★★ 5/5
GoogleThe service from John Payne was absolutely nice, the apartment was breathtaking and the agent Tiegan Slater was supportive all through the process.
Ayanda · 28 May 2025
Agent replied · 25 October 2024
Many thanks Ayanda for your 5* review and kind words these have been shared with Tiegan and the lettings team. … More
★★★★★ 5/5
GoogleAll staff were very friendly and helpful, And made my first letting very straight forward, Great job thank very much 👍 …
Martin · 28 May 2025
Agent replied · 28 December 2024
Thank you for your kind comments. We truly do value your feedback
★★★★★ 5/5
GoogleBrilliant service throughout the whole process, especially Mel who really went above and beyond our expectations to ensure our sale completed.
Paul · 28 May 2025
Agent replied · 10 December 2024
Thank you for your wonderful feedback! 🌟 We’re so pleased to hear that you had a brilliant experience with us. Mel will be over the moon to know she exceeded your expectations and played such an important role in completing your sale. We … More
★★★★★ 5/5
GoogleReally helpful team, communicate very well and made the whole transition extremely easy
Thank you to the entire team
Joe · 6 August 2026
Agent replied · 12 August 2026
Many thanks Joe for your kind words and 5* review - I am glad you have felt supported by the Lettings team from application to moving in.
Best wishes in your new property.
John Buckby
Lettings Manager
★★★★★ 5/5
GoogleGreat service from John Payne. I was left needing to do things very quickly due to another agency being subpar on my previous tennancy. Everything with John Payne was always actioned almost immediately. Very friendly staff, always willing to help.
Christopher · 14 February 2026
Agent replied · 14 April 2026
Thank you for your fantastic review.
We’re sorry to hear you were put in a difficult position previously, but we’re … More
★★★★★ 1/5
GoogleWhere do I start, it cost £275 to be referenced, a charge that even at the time the government had announced they intended to make illegal as it is an unjust charge, yet Payne’s continue to charge and I’m sure will up to the date it becomes illegal.
We offered to pay slightly above the advertised rent in exchange for an expedited move in process with a set date. Payne’s agreed, failed to meet the date by 2 weeks, then flatly made it clear that if wanted the house we still had to pay the higher rent.
When we moved in the house was far from spotless, was littered with landlord items not covered by the inventory and there was significantly more furniture included in the part furnished house than when we viewed the property. Which meant having to find storage for our own furniture. When we raised all of this with Payne’s they denied all knowledge.
Payne’s then used an online inventory service, with a two week timer. I was away during this time so was not aware, when they returned they refused to allow me to add my comments claiming it is assumed because of the timer. A fact now refuted by the independent adjudicator at the tenancy deposit scheme, who confirmed, this meant our inventory was unsigned.
Our main contact with Payne’s was an individual named Gary, who was extremely unprofessional and at best terse during his communication with me. Inspections were organised akin to how I imagine the stasi announced their arrival. One inspection where I explained a family member had died and could we postpone 2 weeks, I was told the inspection there and then was necessary by Gary.
When it came to moving out is where the true annoyance began. Having left the property in a good condition on time as agreed. Payne’s decided to try and charge us around £850, including £120 to fit a push fit lamp the landlord had given us written permission to remove, full gardening services, a full house clean. They also highlighted we had accidentally left some items at the property, they refused to allow us to recover these and instead charged us for them.
We refuted the charges so strongly eventually they dropped the demand to around £580. We made a concessionary offer of £250 which we thought was very generous and addressed their concerns.
Eventually we took the whole issue to dispute where it was decided, it was unjustified to charge us for a full house clean, it was unjust for Payne’s to charge us two days of rent for not taking a day off to return the keys, despite the fact Payne’s did not attend our checkout and only work business hours. The TDS also decided their claims towards gardening were also high.
In the end having tried to take us for around £850, Payne’s were awarded around £380.
In short, from my experience Payne’s will be extremely difficult and then try and cover all of their landlords costs by aggressively pursuing your deposit. Contact with Gary and his manager Daniel were particular low points of the entire experience.
When I was buying my house, I actively discounted looking at Payne’s advertised houses and would never advise anyone to do business with them if they value their reputation. If I could give a 0 rating I would.
Now the tenancy dispute is done, I am looking into avenues of complaint and compensation against Payne’s in areas not covered by the dispute service.
Jedi · 7 February 2020
Agent replied · 6 February 2024
Mr Hunter
We regret that you have felt the need to post this review which is contradictory to the many excellent reviews that we have received from other clients and tenants. You raise a number of issues that will need time to look into and we will do so in the next few days after which we will respond directly to maintain privacy of you and your co-tenants.
★★★★★ 5/5
GoogleI had to relocate on extremely short notice, and John Payne Estate Agents delivered an exceptional, stress free experience. What truly impressed me was their incredible speed, professionalism, and efficiency during the Christmas and New …
Maria · 7 February 2026
Agent replied · 7 May 2026
Thank you so much for your wonderful review and kind words. We’re delighted we could support you with your relocation at such short notice and help make the process smooth and stress free, especially during the Christmas and New Year … More
★★★★★ 5/5
GoogleI have been very happy with the experience, everything has ran smoothly and cant fault anything. All the staff I have spoken to are very friendly and helpful
Christopher · 7 April 2026
Agent replied · 27 May 2026
Thank you for your lovely review! We’re so pleased to hear that you’ve been happy with your experience and that everything has run smoothly throughout the process.
It’s especially great to know that all of the team have been friendly and helpful, providing excellent customer service is something we really pride ourselves on.
Thank you again for taking the time to share your feedback, it’s greatly appreciated!
Kind regards,
The John Payne Team
★★★★★ 5/5
GoogleVery professional and informative, the rental dept are top notch
Gary · 11 August 2026
Agent replied · 12 August 2026
Many thanks Gary for your kinds words and 5* review.
We truly value your loyalty and its always a pleasure supporting you with your properties that are completed to an exceptional standard.
The team and I look forward to continuing to work with you ahead.
John Buckby
Lettings Manager
★★★★★ 5/5
FacebookFantastic service from beginning to end. We had valuations from other estate agents but we felt very confident with Donna. Great local knowledge as well as professional and friendly. Siobhan was our main point of contact after that and she was amazing. We had a few problems along the way but she was always so positive and helpful. Would definitely recommend Paynes for their outstanding professionalism and customer service - always with a smile.
Fred · 27 November 2019
Agent replied · 9 February 2024
Being Financially stable & debt free is something we’re all praying for in life and thanks to “Mrs Caroline Jones” who made it possible for me through Forex investment and I’ve got a good credit score now. I have been able to acquire assets, complete my house project and pay off debts with the money I get every week from my investment. I started with the standard plan of $1000 and I earned a whopping sum of $12,670 on my trading account just within a week. You wanna know more about this? Then contact Mrs Caroline Jones through
Email:CarolineJonesfx@gmail.com
WhatsApp number: +1 (720) 515-7645
★★★★★ 5/5
GoogleRecently used John Paynes for the rental of my property and extremely pleased with the service received. I was kept updated throughout the process and they were able to find a new tenant swiftly. Highly recommend.
Hayley · 7 January 2026
Agent replied · 7 May 2026
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that you were pleased with the service and that you felt well informed throughout the process. Finding the right tenant efficiently is always … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
