Trusted Agent profile
★★★★★
97 reviews across 3 platforms
50-52 Albany Road, Earlsdon, Coventry CV5 6JU
Homemaker Properties's Coventry office at 50-52 Albany Road is rated 4.1 out of 5 across 97 reviews on three platforms, including 93 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleI didn’t know much about renting through agents but Sophie explained everything and she was extremely patient and very professional. I couldn’t point out a single flaw. I will definitely be going back to them if I ever need their services again. Best wishes to Sophie and her Team xx
Thank you for your kind words Jess, your comments have been passed to Sophie and the rest of the team. We wish you all the best for the future.
5/5
GoogleHelpful team that responded quickly to any issues I had
Thanks for your feedback Tom. We wish you all the best for the future.
5/5
GoogleFriendly and professional agency. They are always kind,helpful and punctual. They always keep their intimacy in a great level and provide best solutions for your budget and the problems of the property when the help is needed. They also arrange the meetings well in order to view the properties and notify you with email/phone to not let you forget the date :D Trust me they will offer the best property for your needs when the time comes to decide
5/5
GoogleI have just secured a fantastic result through homemaker properties. A huge amount of gratitude goes to Abi. Thank you so much for all your help. It makes a huge difference when hoping to secure a let has an amount of personal importance and the all correspondence with HP felt as if it was as important to them. Please pass on my words to Abi - a great member of your team!
1/5
GoogleAlmost comically poor customer service. 1st mistake: Selling the property at the wrong price, and trying to up it after coming in for the signing of contracts. Naturally we laughed this off. 2nd mistake: Leaving the house and garden in a state from the last tenants. 3rd mistake: Not fixing the above point throughout the entire tenancy. 4th mistake: Charging exorbitantly high renewal fees 5th mistake: When moving out, locking us out of the house half way through the last day of the tenancy so we couldn't collect half our things before the exit inspection. 6th mistake: Charging us for 'cleaning' (despite us paying for a cleaner and a gardener before moving out), and despite us leaving the property in a better state than we found it. 7th mistake: Charging us for a 'cigarette burn' in the mattresses (none of us smoke...) and we have diligently used mattress protectors as requested by the agency, and paid for a replacement. (Oh, I'll conveniently add that the 'charges' at the end of the tenancy equalled precisely the undervalue of the rent referred to in point 1...) One of my old housemates stayed with them for a new tenancy, and again the room was an absolute tip with a disgusting mattress (which he's demanded by replaced). Quite honestly the worst experience I've ever had with a letting agent. Save yourself the hassle, find someone else (there are bigger agencies with lower fees, and who will probably treat you better, it's not difficult!)
1/5
GoogleHi there whoever you are reading this review. My advice for you is simple: RUN. I wish i could give less than 1 star. Every 2 months I got a call from them saying I owe them money which I don't. They always find its a mistake but NEVER EVER apologised. The last time this happened I thought it was last because it did not happen for some time but today noo again with the calls. Even though I especially told them that I want all communication in writing, whether email or letter, etc. Absolutely disgusting treatment. As if they are the clients and not me. I would not advise anyone to deal with them.
1/5
GoogleHorrendous experience. They don't answer mails, took them 1 month to replace a vacuum, house was handed super dirty, had to pay 100 pounds to have it cleaned. According to tenancy agreement they are obliged to give a written 24hr notice, they would turn up at the property just like that, one day they even forgot to lock the door and found the house unlocked when I got home from work. Most importantly, they will also try to trick you in all possible ways in order to get their hands on your security deposit. Never witnessed a more unprofessional behaviour in my life. You have been warned -stay away.
1/5
GoogleIf possible I wouldn't even give them 1 star. If you were to enter into a tenancy agreement with this company you'll find that once they've got your money, they don't care. The house when I moved in was disgusting, took me 2 days to clean. I did not get chance to view the property beforehand, and when asked for the honest opinion of an advisor I was just quite blatantly lied to. If you have an issue and you report it to Homemaker, you can expect no response. If they do not like what you say they will quite simply ignore you. If you ring them, they'll say we'll get back to you, then won't. Then if you try to get out of a tenancy agreement because of what are quite disgusting conditions with the worst set of housemates, then guess what, you can't. I cannot urge anyone strongly enough to stay well clear of this company. I do not have experience with many letting agencies, but I can not see how any could be worse.
5/5
GooglePleased with the service
Thank you for your review Marie. We're glad you are happy with the service.
5/5
GoogleI renewed my contract with them because of their excellent customer service and prompt reaction to incidents raised.
Thank you for your feedback.
1/5
GoogleThe voice of experience: cover your back in every interaction you have. Record everything in writing, log everything, read everything, double check everything, believe nothing, question everything, sign nothing unless you are absolutely sure about the meaning and implications of what you are signing. Take the time to familiarise yourself with tenancy law and regulations, it's worth it; and assert your rights with that knowledge! The other Google reviews I have read do not surprise!
1/5
GoogleOne of the worst customer service experiences I have ever encountered. This company has no interest in the quality of your tenancy with them and as soon as your money is in their account your treatment quickly diminishes in quality. I notice a few reviews with 5 star have been done from current employees haha. Can't express how relieved I am to have finished my contract and move on from this horrific experience.
5/5
GoogleTop service, so knowledgeable on all subjects and pleasant with it. Couldn’t thank them enough.
Thanks for your kind words Dermot.
5/5
Googlewe work for homemaker , and find them professional and very good on communication and payment . the mark of a good firm . will and his team offer a friendly service to be recommended
Thank you for your kind words. We have passed on your comments to Will.
5/5
GooglePretty solid customer service and good level of professionalism from the staff. The guy that showed me the house played Christmas songs is the car which was hilarious. I'm happy renting with this company so far.
Thank you so much for your kind comment. We are pleased to welcome you as one of our tenants and wish you all the best in your new home.
5/5
GoogleI rented from homemakers for nearly 2 years, from day 1 they have provided great service and responded to any issues promptly. Very professional and lovely people to deal with.
Thank you for your review Kelly. We are pleased to have had you as a tenant over the last couple of year and wish you all the best for the future.
5/5
GoogleAbi is very helpful and professional!PositiveResponsiveness, Professionalism
5/5
GoogleAlways very efficient
Thanks for the feedback Caroline
5/5
GoogleHelpful and kept the whole renting process simple. Recommended them to a friend and they were able to help them too. Very impressed
Thank you for the great review.
5/5
GoogleWe have worked with Homemaker Properties for many years. Very professional and friendly service. Would highly recommend this company
Many thanks for your kind words Antony.
5/5
GoogleAbsolutely great experience! Highly recommend, as very professional services and very helpful and professional staff! Great choice for estate agent!
Thank you for your review and recommendation Jarek. It was a pleasure having you as a tenant. We wish you the very best for the future.
5/5
GoogleThe staff of Homemaker Properties are a set of talented, professional agents, offering some of the most affordable high quality homes in the housing market. Extremely helpful and respond quickly to any issues you may have as a tenant. Would highly reccomend, if you are looking to stay in the Coventry area.
5/5
GoogleVery good nice and polite staff.
Thank you for your feedback.
5/5
GoogleThey've been really helpful with some property matters I've dealt with. Would recommend
Many thanks for your review Nicole. It has been a pleasure to work with you and your family over the years.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Homemaker Properties's Coventry office has 97 reviews across three platforms: 93 on Google, 2 on Yell, 2 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Homemaker Properties is rated 4.1 out of 5 across all 97 reviews, and 4.1 out of 5 on Google from 93 reviews, checked 9 October 2026.
Homemaker Properties, 50-52 Albany Road, Earlsdon, Coventry CV5 6JU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
