5/5
GoogleFrom start to finish Gemma of GLB has been first class. I was kept informed throughout. I have sold numerous properties in the past and none come close to the service offered by Gemma and her team
Trusted Agent profile · Coventry
GLB Property Services Limited Coventry reviews
★★★★★
137 reviews across 3 platforms
Bayley House, 22-23 Bayley Lane, Coventry, CV1 5RJ
GLB Property Services Limited's office in Coventry, at Bayley House, is rated 4.2 out of 5 across 137 reviews on three platforms, including 115 Google reviews rated 4.2.
Reviews
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
Google5/5
GoogleIt’s my first time experience with GLB estate , the homes are really nice and spacious . Beth Aubrey and Daisy Robbins was really helpful from day one until the moving date.
5/5
GoogleBrilliant staff all the staff I dealt with very pleasant and helpful honestly they got me where I needed to be definitely recommend 👍😄 …
5/5
GoogleGemma and her team went above and beyond to help us find the right property for us. Any problems in the rented property is quickly resolved… highly professional!!!
5/5
GoogleGLB were and are always so professional and helpful . A fantastic service they offered me especially Gemma , for all the help I required in finding my home . Thank you
5/5
GoogleFrom a landlords perspective, GLB are very fair with landlords and tenants alike. Ensuring landlords are up to date with all relevant certification and all maintenance issues are handled swiftly. I have been pleasantly surprised at how professional and efficient they are. Using GLB has opened my eyes as to what agents should be like. They dont beat around the bush, they do what they say, exactly what you come to expect from a reputable company. They rented my property out quickly and fuss free. Great work from all the team. The staff here appear to have a buzz about them, full of energy! I will definitely be using their services again.
5/5
GoogleGLB are thorough and professional, having dealt with other estate agents in Coventry I'd say the staff here are on point and don't miss things, like certs etc. If there is a maintenance issue it is sent to me quickly where if I don't have tradesmen available they offer to find someone. When appliances that need warranty cover that can't be fixed immediately, as the engineer isn't able to attend for a week, isn't the fault of the landlord and certainly isn't the fault of the managing agent. Keep the good work up and thanks for taking care of my properties and my tenants.
5/5
GoogleI’ve found GLB to be an excellent agency to rent from. Any issues I’ve reported have always been dealt with quickly, with clear communication throughout, and emergency problems are often resolved within hours. They’re also very …
4/5
TrustpilotBeen with the company for a number of…
Been with the company for a number of years with a minimum description.
Agent replied · 26 September 2025
Thank you for your review and continued business over the years! here's to many more!
1/5
GoogleA terrible shame the conduct of GBL in getting the deposit back The landlord tried to keep all of the deposit and even after advice from the GBL claiming the tennecy agreement was not a legally binding agreement, and more or ‘guidelines’ back to the tennents Had to go the deposit protection scheme to all of the deposit back after having to submit a huge amount of photos and legal documentation to demonstrate very clearly the shockingly poor response from GBL Make sure you take loads of photos when you move in otherwise you may have to go through a very long and painful process to get your money back, with no support from a company that should know the basics of what an tenancy agreement it
Agent replied · 11 June 2024
We have to disagree with your statement that we have not supported the tenants throughout their time at GLB, especially considering the group rented through our company for 2 years in 2 different student properties and the tenants themselves always seemed content throughout the duration of their tenancy. To begin with GLB pushed through a day early tenancy start date for the tenants at their request even though it meant strain on our resources to ensure the previous checkout was done and everything arranged early for their move in for them to be able to do this. The tenants were then not satisfied with the landlords cleaner, which we offered to arrange for them to re-visit the property to rectify this, requests made throughout their tenancy including a new mattress were always met and despite more than one breach of the tenancy agreement on the tenants part being made throughout their tenancy, no further action was taken by GLB, as we like to consider ourselves to be fair and give the tenants an opportunity to rectify such breaches in certain circumstances. Your comment re GLB stating that the tenancy agreement is just a guideline is a false one, as you know, this was in reference to one particular sentence in one clause of the tenancy and is due to the fact that the information is reliant on third parties. We did act on behalf of the tenants as well as the landlord in respect of the deposit deductions, we negotiated with the landlord to bring the costs down as much as possible before they were processed through the DPS and the tenants were also advised at this point, that should they wish to dispute further they would be able to do so through the scheme and an impartial adjudicator would then make a decision based on the evidence submitted to them, the length of timescale that it takes the DPS to complete this process, cannot be controlled by GLB.
5/5
GoogleI recently had an issue with my bathroom door handle not working properly, and I was really impressed with GLB Property Services Ltd. They took immediate action and had it repaired within 24 hours. The response was quick and efficient, and the whole process was smooth. Great service, thank you!
5/5
GoogleI rented my first flat with glb and when there were issues at the end of the tenancy, they went above and beyond for me. I have gone back to glb again for my third tenancy and the difference between glb and my second lettings agency is massive. Glb staff are always respectful professional and helpful. Everytime there's an issue they have always been fast to act on the problem and updating me when new information comes up. In the current flat i am renting with them i called glb saying my electricity wasnt working and even when it was nearly closing time for them they dealt with the matter and sent out thier own electrical engineer as they couldnt get hold of the landlord and made sure i had electricity for the night but said if i didnt, they would arrange a hotel for me for the night. Would always recommend the team especially hannah as she is always a professional and competent member of the team.
5/5
GoogleSuch a lovely company with a great team! Chloe and Daisy have both been so helpful throughout the entire renting process and have been very understanding with me. I've always had very prompt replies and they've gone out of their way to help make the process simple, explaining the steps clearly and assisting with all my concerns. I cannot recommend them enough, the best estate agent I have dealt with as a student.
1/5
GoogleWe arranged a viewing with them. They didn't turn up. We arranged another viewing and the flat was great. Got around to signing and they told us we couldn't. It turns out the person trying to let the flat didn't own it and was in fact trying to pull a fast one. GLB just did the checks late. Thanks GLB for setting back our house hunt by a whole week in a new city for new jobs starting 3 week.
Agent replied · 23 October 2024
The situation was an unfortunate one and was never confirmed to be Illegitimate, but we needed to act within your best interest and that of the company. We did do our best to find you another suitable property and again apologise for the inconvenience that this may have caused you at the time.
5/5
GoogleReally helpful and always respond quickly to any query or issue. Been in one of GLBS properties for 18 months and haven't had a single issue
1/5
GoogleWe arranged a viewing with them. They didn't turn up. We arranged another viewing and the flat was great. Got around to signing and they told us we couldn't. It turns out the person trying to let the flat didn't own it and was in fact trying to pull a fast one. GLB just did the checks late. Thanks GLB for setting back our house hunt by a whole week in a new city for new jobs starting 3 week.
Agent replied · 11 June 2024
The situation was an unfortunate one and was never confirmed to be Illegitimate, but we needed to act within your best interest and that of the company. We did do our best to find you another suitable property and again apologise for the inconvenience that this may have caused you at the time.
1/5
GoogleDealing with GLB in 2019-2020 was the most stressful aspect of my entire student experience. They were difficult to deal with from the beginning and the customer service was abysmal. I was shouted at down the phone at one point. They overcharged us at the end of tenancy for repairs and this was overruled by the dispute company, which we attempted to negotiate but they would not listen. Students, beware.
Agent replied · 11 June 2024
We are disappointed to hear you felt you did not have a good experience in your previous academic tenancy Emma, we always aim to provide excellent customer service for our tenants and are surprised to hear that any member of staff would have spoken to you in an abrupt tone. Unfortunately deposits deductions requested by a landlord must be proposed for adjudication if we are requested to do so, we are pleased to hear the adjudication scheme worked well for you and the matter was resolved fairly. If you would like to contact us directly to discuss any of your concerns further for us to assess for future improvements, we would be happy to help.
5/5
GoogleBrilliant company to work with. It's very clear that Hannah and all the team at GLB really care about their tenants. This is reflected in the instructions they give us when cleaning their properties. They work with us to ensure every aspect of each property is cleaned to the highest level possible. We would recommend them to anyone looking to rent or buy a property!
5/5
GoogleBullet proof service is one term that springs to mind when working with Gemma and the GLB team. They have done everything needed and nothing is to much trouble. Team GLB will definitely manage our portfolio and I'll be suggesting a few friends migrate across to this great team. I'm feeling very much compliant in this ever changing market. All bases covered. Thank you
5/5
GoogleI want to commend GLB Properties for their excellent service in resolving our recent plumbing issue. The team was professional, prompt, and thorough in handling the matter. Communication was clear throughout the process, and they made sure the repair was completed to a high standard. We appreciate their attention to detail and commitment to tenant satisfaction. Highly recommend!”
5/5
TrustpilotThe GLB team are great
Agent replied · 6 June 2026
Thank you so much Oliver, it's been a pleasure working with you over all of these years!
5/5
GoogleThe staff are friendly and have patience.
5/5
TrustpilotGreat service
Great service. Always on top of what needs doing to manage the hmo property and getting payments processed. GLB also respond back quickly to any queries. I definitely recommend them to other Landlords.
5/5
GoogleHighly recommend, Chloe and Shantelle made my move into a new apartment stress free.PositiveQuality, Professionalism, Value
Agent replied · 11 June 2024
Thank you very much, we are happy to hear you have been satisfied with our service. Team GLB
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Questions about GLB Property Services Limited Coventry
How many reviews does GLB Property Services Limited Coventry have?
GLB Property Services Limited's Coventry office has 137 reviews across three platforms: 115 on Google, 9 on Facebook, 13 on Trustpilot.
What is GLB Property Services Limited Coventry's rating?
GLB Property Services Limited Coventry is rated 4.2 out of 5 across all 137 reviews, and 4.2 out of 5 on Google from 115 reviews.
Where is GLB Property Services Limited's Coventry office?
GLB Property Services Limited Coventry, Bayley House, 22-23 Bayley Lane, Coventry, CV1 5RJ.
