GLB Property Services Limited Coventry reviews

★★★★★ 1/5

Google

STAY FAR AWAY - Hannah Billings is extremely unprofessional , condescending and frankly quite annoying - also don’t bother contacting the out of hours hotline … they are useless, turns out my key had worn down (no fault of my own) and took them over a hour to even respond (despite reading) and turns out they dropped the landlord a WhatsApp…not even trying to call. UPDATE TO THIER RESPONSE - They are talking nonsense , it took nearly two hours for a response (even though they had read my messages) and again the landlord should of been called NOT a WhatsApp message besides from that Hannah customer service is vile and I’m happy I never have to interact with you guys again. I stand by my comments wholeheartedly

SJA · 12 May 2024

★★★★★ 1/5

Google

STAY FAR AWAY - Hannah Billings is extremely unprofessional , condescending and frankly quite annoying - also don’t bother contacting the out of hours hotline … they are useless, turns out my key had worn down (no fault of my own) and took them over a hour to even respond (despite reading) and turns out they dropped the landlord a WhatsApp…not even trying to call. UPDATE TO THIER RESPONSE - They are talking nonsense , it took nearly two hours for a response (even though they had read my messages) and again the landlord should of been called NOT a WhatsApp message besides from that Hannah customer service is vile and I’m happy I never have to interact with you guys again. I stand by my comments wholeheartedly

Jackson’s · 10 May 2024

★★★★★ 5/5

Google

Amazing experience getting my new place sorted with GLB. Beth was an absolute delight, ever so helpful, responded quickly and I was well informed throughout the process. All my viewings were well organised and of high standard and did not take me long to find a new place at all. Couldn’t have asked for a better experience and I have GLB and especially Beth to thank for that!

NissiChima_ · 23 September 2024

★★★★★ 1/5

Google

Terrible agency that takes no accountability for its actions. In particular, Hannah Billings was extremely unprofessional and showed a complete lack of respect. Very disappointing experience.

Inez · 24 December 2025

★★★★★ 1/5

Trustpilot

Awful company

Awful company. Property was disgusting, with blocked pipes, they were told and left my son in it for months. The plumbers said it had been going on since the previous year! Finally moved him into another house share where bins were overflowing and laughing gas canisters were in the shared kitchen. When I went guarantor, I signed a six month lease, twice, and I was never told that I would not be able to cancel after the six months. The house they moved him to was miles away from the area that he wanted, but they said that was all they had. I wish I'd never got involved with this company , but I'm still stuck with them

Tracey · 7 May 2026

★★★★★ 1/5

Trustpilot

Extremely horrible service

Extremely horrible service, Gemma is nothing but a very big LIAR and all her staffs are following the same and simply lie to the customer.

Krish · 13 September 2025

★★★★★ 1/5

Google

Thank you for reaching out regarding my review. I’d like to be clear that the review reflects my genuine experience during the viewing process. I believe it’s important that feedback remains honest and transparent for others. I’m open to updating or removing the review if my experience improves and I receive the level of service I expect moving forward. However, I’m not comfortable removing it under pressure. I hope we can focus on moving forward positively and improving the service experience. Kind regards, Kevin

Kevin · 15 April 2026

★★★★★ 5/5

Trustpilot

Smooth and Stress-Free Experience

Excellent service from GLB Property Services Ltd. Gemma’s landlord and tenant knowledge is exceptional she was thorough, professional, and always willing to answer questions clearly. Hannah, the office manager, is fantastic at keeping everything running smoothly with her efficiency and friendly approach. Both made the whole experience really positive, and I would highly recommend GLB

Redbrickz · 25 September 2025

★★★★★ 1/5

Google

I had an absolutely dreadful experience with GLB, and I feel compelled to warn others about their appalling practices. 1. Unethical End-of-Tenancy Charges: They collected £130 from every tenant for "end-of-tenancy cleaning" without ever providing clarity on what that amount was used for. There was zero transparency or accountability. 2. Terrible Maintenance and Unprofessional Emergency Handling: During my stay, I faced multiple severe issues: - A faulty fire alarm beeped incessantly throughout the night, and when I tried to contact the landlord for urgent help, I was told tenants are not allowed to reach out directly. Instead, they insisted we contact them through Facebook, an outrageous demand, especially in an emergency! I don’t even have a Facebook account, and in moments of crisis, they expect tenants to sit and create one. - The house was infested with rats, a horrifying and unhygienic issue. Took months to resolve it - A dysfunctional washing machine took months to fix despite numerous reminders, causing immense stress and even health issues due to the prolonged delay. 3. Violation of Privacy: Without providing any notice, GLB agents and the landlord would enter the house and even individual rooms using a different key. This blatant disregard for tenants’ privacy felt invasive and deeply unsettling. Their behavior was unprofessional, negligent, and downright traumatic. To GLB, tenants are merely a source of income; they only care about landlords, completely disregarding the well-being of the people living in their properties. If you're looking for accommodation in Coventry, I strongly urge you to avoid GLB at all costs. Choose an agency that values professionalism, tenant rights, and basic human decency. Save yourself the distress and frustration that I and others have endured with them

Khushi · 17 November 2024

★★★★★ 1/5

Google

I had the worst experience with Glb property services when trying to find a house. From start to finish, it was a nightmare. The agents were unprofessional, unresponsive, and seemed completely uninterested in helping me find a suitable place to live. First off, the listings they provided were outdated and misleading. I was shown houses that were either already rented out or in terrible condition. Despite my specific requirements, they kept pushing properties that were way out of my budget or didn't meet my needs at all. Communication was another huge issue. Emails and calls went unanswered for days, and when I did finally get a response, it was vague and unhelpful. The agents seemed more focused on closing a deal than actually providing good service. Even after I expressed my dissatisfaction and concerns, they showed no interest in making things right. It felt like they just didn't care about their clients. No just that the landlord Alan is an A**h**e he think he can come to the house anything without prior notice and can do check the room even when i told him once i was taking shower he open the door and come inside my room started knocking my washroom door continuously because he want to talk about something which was not even urgent, and also he was such a pathetic person even when we tried to contact glb property Chole or daisy they just say no the landlord wont do all this and one day the council person was gonna come to our house to check all the things day before that Alan and wife stayed in our house and when we told GLb they didn't agree to us that he stayed with us in the house for the whole night. I would strongly advise anyone looking for a house to avoid glb property services ltd at all costs. There are plenty of other agencies out there that will treat you with the respect and professionalism you deserve. Save yourself the headache and go elsewhere.

Hardik · 18 August 2024

★★★★★ 5/5

Google

I am a landlord with a number of properties in central Coventry and moved my portfolio over to GLB Property Services in March 2024 to let and manage them . The team have been brilliant in helping me let all my properties and they will also manage these going forward. I have found the whole team very professional and proactive. They have high standards and want to delivery a high quality service to myself but also the tenants who will live in my properties. They are all also a pleasure to deal with. A particular mention to Beth Aubrey who has been letting all my properties. She has worked tirelessly to market and let all my houses in a very short space of time. She has been very pro active in working with me to promote the portfolio in the right way and has not stopped working on it until the very last room has been let. That has been very much appreciated by me.

Patrick · 4 August 2024

★★★★★ 5/5

Google

I’ve had a really pleasant experience with this letting agency from the start. Teigan was very accommodating and friendly during our first viewing, which made the whole process feel relaxed. Daisy has been incredibly helpful throughout, …

Anita · 16 October 2025

★★★★★ 5/5

Google

"We recently moved into our new rental home, and the process couldn't have been smoother thanks to Chloe and Beth. They were incredibly supportive and made the entire experience stress-free. Their professionalism and attention to detail were much appreciated. We highly recommend their services to anyone looking for a seamless renting experience. Thank you, Chloe, Beth, and Hannah for all your help!"

Nithin · 23 September 2024

★★★★★ 5/5

Facebook

Gemma was very accommodating in getting me to view 2 properties back to back. Punctual and happy to discuss all of my queries around the properties.

Danny · 6 October 2025

★★★★★ 5/5

Google

GLB Properties have been an amazing service to me.From the beginning they have been helpful in any problems that may arise, and efficient in getting things done quickly also, responding promptly. I would like to personally thank Hannah and Chloe for personally assisting me with any enquires or concerns I have had.

Kalea · 16 October 2024

★★★★★ 5/5

Google

GLB Property have been a pleasure to deal with from the start. Their communication was clear, professional, timely, and they made the whole process straightforward and stress-free. The team are knowledgeable, approachable, and genuinely committed to delivering a high standard of service. I would confidently recommend GLB Property to anyone looking for a reliable and trustworthy property company in the UK.

Alabi · 24 December 2025

★★★★★ 5/5

Google

GLB property management has been incredibly detailed, helpful and welcoming towards me throughout the whole process of finding new accommodation. My situation was quite sudden and stressful however once I came into contact with this team I was given great support as the whole team have been so lovely and very communicative helping me resolve any issues or questions I had. I met the founder Gemma after simply emailing about a few properties I was interested in and she was lovely enough to show me around a few of her locations (all well kept, beautifully designed and organised) and was very compassionate and committed to helping me. Another team member Olivia led another viewing and was also incredibly sweet and professional throughout it all, and has wonderful by keeping in contact to help with the full process until I move in. Would recommend to anyone looking for a property management team or accommodation that values customer service, clarity and organisation!

-- · 17 June 2025

★★★★★ 5/5

Google

Teagan and Hannah have been brilliant helping me find a clean place to stay in Coventry. Now that I have moved to America for a few months with my band, Hannah has helped me massively in sorting out the end of my tenancy. God bless you guys 🙏 …

Karl · 16 March 2026

★★★★★ 5/5

Facebook

Excellent friendly service from the start to completion of sale of my property. Gemma was very friendly, helpful and constantly chasing up both mine and the buyers solicitors on my behalf to ensure a smooth completion. A small honest business that is competitively priced amongst other estate agents. Highly recommended to anyone that is considering selling their property.

Frederick · 9 November 2020

★★★★★ 1/5

Google

Having GLB as our estate agents for our student house in 2020/2021 was an absolutely awful experience. From them instructing us to leave our house whenever there was a viewing, to a faulty boiler and our living room ceiling collapsing after we reported a leak and no action was taken. These are just a few of the numerous issues we had throughout our tenancy. The worst was possibly being charged £200 to replace a mattress at the end of our tenancy that had absolutely nothing wrong with it, apart from a slight, barely visible stain. When we attempted to dispute this matter, their customer service was shocking. Our emails were completely ignored and when we phoned their office on multiple occasions, their maintenance consultant Hannah Billings was impossible to get hold of. We were constantly told she would call us back but never did. We then discovered they charge a £99 + VAT deposit dispute fee, which is completely unfair. We therefore ended up choosing to not go ahead with the disputing of the mattress as this seemed a ridiculous fee to pay. In summary, please beware when conducting any sort of business with GLB properties.NegativeQuality, Professionalism

Shannon · 10 June 2022

★★★★★ 5/5

Google

Very friendly staff and are there to help you with any questions u have recommend this service provided to help people ,buzzing with how they update you with everything they can to make a situation that your in easier and stress free For you

Kam · 26 March 2026

★★★★★ 5/5

Google

GLB's staff are amazing and from day one everything went smoothly. They were very helpful in helping me with the process and always got straight back to me with any questions I had I would highly recommend there service. Beth, Daisy and Hannah I would like to thank you for making the move so easy for me.

Mark · 17 November 2024

★★★★★ 5/5

Google

I have had an ongoing relationship with this business for the last 5 years, mostly via Hannah. I have always found them to be attentive to whatever was needed despite myself not being a direct customer of theirs, I am very much appreciative of their service.

Luc · 16 January 2026

★★★★★ 5/5

Google

The process was smooth and straightforward, with all the staff being friendly and easy to talk to. Daisy, in particular, was incredibly helpful, she went out of her way to make sure everything was sorted when I ran into a few hiccups. The entire team did their best to ensure I secured my place without any issues.

Akpotohwo · 16 October 2025