Trusted Agent profile · Coventry
★★★★★
1,413 reviews across 2 platforms
Westwood Heath Road, Westwood Heath, Coventry, CV4 8AA
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Coventry, at Westwood Heath Road, is rated 4.0 out of 5 across 1,413 reviews on two platforms, including 21 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and clear instructions…
Very helpful and clear instructions from the team.Lucy at Sketchley Gardens made my first time buyer experience a lot easier than what I was expecting.
Thank you for taking the time to leave a review. The team will be delighted to hear your comments.
4/5
TrustpilotOur initial visit to St Johns Mead…
Our initial visit to St Johns Mead Elmswell was very positive. Chelsea and Josh took time to answer our questions and show us around the properties.
Thank you for taking the time to leave a review, Josh and Chelsea will be delighted to hear your comments.
1/5
TrustpilotThe Saga continues part 3
The good people crest are just unbeatable when it comes to exceptional poor service. The sage of the flexing shower plate continues and there’s no end in sight.It’s astonishing how bad they are, had to call again to ask after my call on the 19th of March and supposedly booking the site visit for the 9 May. Again please wait for the notes.. and then you wait.. then you get asked “who did you speak to?” My reply was didn’t you say you were reading the notes ? Surely there’s the name of the person who booked the visit at my property? Erm let me check.. silence again.. eventually we get to the bottom.. and manage to agree that it’s actually a two day visit 9th and 10th of May to do the work, I ask naively can you send me an email confirming all of this? Sure she says, so waiting for this famous email confirming the work over the 9th and 10th of May. Willing to take bets that I will not receive any email from them and after Easter I will need to chase back. Ladies and gents all this started back on the 9th of Jan over 3 months to try to fix a shower plate… I mean draw your own conclusions here.
5/5
TrustpilotLesley and the team have been lovely…
Lesley and the team at Clayborne have been lovely and cannot do enough to make sure you’re involved and happy every step of the way.
Thank you for taking the time to leave a review. It's great to know that Lesley provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotGood Experience
Sales representative Kelly is very helpful
Thank you taking the time to write a review.
4/5
TrustpilotStraightforward with minimal fuss.
I've not moved into my house yet so can't review on that side of things but the sales process has been as straightforward as it could have been, and all the information has been up front, and we have been informed of everything that has been going on. I've always been able to speak to someone and have been looked after very well by Sarah Hill at the site in Ashby.
Thank you for taking the time to leave a review, the team will be delighted to hear your comments.
5/5
TrustpilotFirst Time Buyers - TGV Swindon
I have to say so far I have been more than delighted with our experience buying our first home. Me and beautiful wife are purchasing the Salerno property at Tadpole Garden Village Swindon and have been blessed to of had a wonderful employee (Julie) who has been a fantastic help. She has really been in detail with everything and has shown a genuine compassion and excitement during this customer journey and we cannot thank her enough.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you. We will pass on your message to our South West sales team.
1/5
TrustpilotPoor customer service
Fantastic when they want you to buy a house…couldn’t care less once you’ve moved in. Have had faulty extractor fans causing damage to property for over two months and being given empty promises regarding repairs. Have also had other issues which eventually get sorted after lots of stomping and shouting - which is poor use of my time! They appear significantly under staffed and poor communication between employees results in shoddy customer service. Proceed with caution!
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
1/5
TrustpilotStay away!
Surely no one can give these guys 5*?? My house was built in 2017 and it has flooded on several occasion. Having shown photos to various specialists in the field, many have said they’ve never seen anything like it. Crest are taking forever to rectify the issue despite us damp and mould conditions. It’s honestly not worth the hassle so just stay away!
Thank you for taking the time to share your experience and bringing this to our attention, we understand our customer service team are already in touch with you to discuss your complaint.
5/5
TrustpilotExchange for Crest flat to 2 bed
I have just exchanged with Crest for new 2 bed from my Crest flat on Kilnwood vale. I have been fortune to have Danielle appointed as my sales progressed. She has been brilliant and I can’t thank her enough for all the help she has given to get the exchange through. She has gone above and beyond to help me and I really hope she is recognised for her hard work. Thank you again!!
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
1/5
TrustpilotAppalling customer services and after care
Crest customer services and after care isn't worth one star. Once purchased, there were problems (which there were many) they never bother to reply to email or phone. They are only interested in selling you a house, after that it is impossible to get any issues resolved. Unfortunately the worst company I have ever dealt. This has never improved over years with Crest. I simply think they don't care once they have sold you a house.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotSusie was very helpful and I found her…
Susie was very helpful and I found her a fantastic sales woman.
Thank you for writing a review.
5/5
TrustpilotTrustworthy
Bought a three bedroom house in Henley-on-Thames (Highlands Park) on March 2024 with Crest Nicholson. Big thanks to the sales and the after sales as well as the customer relations as they were both very helpful, responsive, and most importantly trustworthy.
Thank you for taking the time to share your experience.
5/5
TrustpilotWell
Well , Katie was explaining yesterday everything what we need to know and she was really helpful:)
It's great to hear you had a positive buying experience, we will share your comments with Katie.
5/5
TrustpilotExcellent experience!
We have reserved "The Evesham" at Curbridge Meadows and so far the experience has been excellent. The staff (Lynn and Hayley) are both really friendly and professional, making sure we have a good experience the whole way by showing us around the show homes, answering any questions we have and helping us choose the right incentives for us. We didn't feel pressured to reserve and it is obvious they want to make everyone's experience special.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
5/5
TrustpilotAmazing Customer Service
The sales lady who took us on the viewing tour was amazing. The apartments are very good in a serene environment. The Crest staff explained every feature in the building and gave answers to our questions. I am satisfied with their services.
Thank you for taking the time to share your experience.
4/5
TrustpilotNice guy who looked after us and…
Nice guy who looked after us and explained details.
5/5
TrustpilotPositive experience
Extremely easy, straightforward and very positive experience working with Nikita and the team at the Kegworth gate development. Highly highly recommend.
Thank you for taking the time to leave a review. It's great to know that Nikita provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
1/5
TrustpilotCrest Doesn’t Care!!!!!
Crest doesn’t care, not about its after service, its build quality, its promise on snagging, its reputation and about its ability to say sorry because, well, that would mean they are good at their jobs.Side note - all the builders, labourers, plumbers, carpenters and electricians that have been round to fix problems are first class, all delightful and have done a great job. These people are subcontractors that have been sent round to do and job by Crest. My issue is with the people in charge of Crest, because they don’t care.We moved into our house in April 2022 and we are still waiting for the majority of our 14 day snags to be completed.They’ve manage to replace a fence panel at the wrong height in trying to fix a wall and now I have a dangerous 6 ft high panel on a 6ft wall. Surprised it was blown over with the storms Our gardens grass is pretty much dead and the lack of drainage has attributed to this, but they don’t care. Despite every other garden having no problem and thinking there is a problem, Crest don’t care We have floor boards that are mis-aligned and creak loudly when anyone is upstairs - you can actually feel the boards move under the carpets and how the room doesn’t feel 100% flat, but Crest doesn’t care We have mismatching drain covers that we told would be replaced. They haven’t Worth noting that every single sink has leaked since we moved and it’s taken multiple visits for us to get liveable water pressure and a working shower, but again Crest doesn’t care.If you deal with Donna from customer services, be warned. She really doesn’t careThen again the whole management team and senior leadership team doesn’t care, guess that’s why they are struggling financially, but they don’t care I’m really not expecting a response but I bet you it’s this because Crest doesn’t careThank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotI would like to express my gratitude…
I would like to express my gratitude for the excellent service provided during our property search. The representative was incredibly professional, knowledgeable, and thorough in explaining the details of each property
Good afternoon Lokesha, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and are happy to hear of the great service you received.
5/5
TrustpilotCrest Nicholson
Sophie was lovely and very helpful.Managed to squeeze us in at short notice over Microsoft Teams.
Thank you for taking the time to share your experience.
5/5
TrustpilotWe have visisted our local Potters…
We have visisted our local Potters Grange site and the staff have gone above an beyond to help us...even the site building manager spared us some time to go over a few queries and to look at how they are built! We are so pleased with our choice and look forward to picking all the interior items with your lovely staff for our new home.
Thank you for taking the time to share your experience.
1/5
TrustpilotTerrible Customer Service
Terrible Customer Service, Did not respond to any of my voicemails for months, as all their staff where 'working' from home. Numerous faults with my property that CN are refusing to acknowledge even though they where flagged with the 2 year NHBC Warranty Period, apparently moving into a new build property after the snagging period has ended leaves you with no rights according to CH. I would not touch anything to do with this company.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
1/5
TrustpilotThe saga continues with no end in sight
The saga continues, after the previous chapters the now famous flexing shower tray continues to cause consternation to Crest as to why, and they build the property, so what chance do we have 😂 I called, again because Crest are not in the habit of calling people back, it’s too much of an effort, bless. The report from the plumber was not a plumbing issue! Great because the shower tray connects to a non bearing wall and “you will always have movement” so does the plumber says. So speak to Crest, I called on Tuesday, and eventually we have an appointment for the 9th of Feb for someone to look at it, not come to fix it, some one to look at it! Whatever that means. The home is a brand new built, and they can’t fix a flexing shower tray. But on the other hand they are happy to post automated messages saying we’ve sent you a request for more information, making it look as if something is being done, which is not, it’s the way to make the readers think look crest responds.. NO ONE calls, you have to call them and spend 10/15 explaining as whatever gets submitted back as post visit notes are not accurate or reflective. In some cases nothing gets put in the system. Otherwise by entering details all should come up quickly. So the saga continues, between a home owner and a building company that hardly knows the difference from his back side to its elbow! Once again you get Zero, at some point, I will get fed up with you Crest as I have better ways of spending my time, I will get a real builder to fix the shower once and for all. Of course I will expect to be refunded of the work. Looking forward in receiving your automated response saying you want more information
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Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
