Crest Nicholson Coventry reviews

★★★★★ 1/5

Trustpilot

Ignored customer

We have bought our house in August 2020, first few weeks we have been gathering some snagging issues and reporting to Chrest Nicholson, they came to repair snagging issues ( not all of them ). Some with a booking some without and expecting us to be at home 24/7. We have reported our roof tile being broken practically since we have moved in. January 2021 someone came and said that this needs to be repaired ASAP, now we are in April 2021 and I still hear the same excuses, awaiting managers respond or maybe someone needs to self isolate and they will call back, and still nothing. We are a family with small baby, we were so happy to buy this house especially new baby was coming to the world. Now I can’t stop worrying, having sleepless nights wondering why are we being ignored for so long, what if some serious issues will be going on if this will be ignored for much longer and what if my roof over my head will start leaking. To be perfectly honest, I wish we went with competitors as my next door neighbour can’t stop saying how good they are and how promptly they’re responding to their customers. I would not recommend buying from Crest Nicholson, we are only in the house since 2020 August and we already have been too stressed about what is going on with our house. And being ignored that’s only adding to the pot.

Wioleta · 7 April 2021

★★★★★ 5/5

Trustpilot

Excellent service, honest and not-pushy

I didn't end up buying with Crest but came to the site at Alconbury Weald after a great conversation with Ryan who talked me through the development, the site and helped with my questions on Shared Ownership. Unfortunately the apartments I was looking at at sold out and I was in the market for Help To Buy so we couldn't go through to making a sale but I felt I had to give a review for Ryan who was excellent, professional and really helpful the whole way through. I felt comfortable to discuss my situation with him and confident that he was being honest with me.I would recommend anyone looking in Alconbury to pop Ryan a call!

Monika · 4 April 2021

★★★★★ 5/5

Trustpilot

Lauren was very helpful and explained…

Lauren was very helpful and explained everything very well

Mr · 24 April 2025

★★★★★ 1/5

Trustpilot

Atrocious customer service, not existent! Ignored for weeks/ months.

Terrible company!* edit update- I contacted Crest on the below 2 weeks ago and no response?!*I’ve contacted crest customer service 3 times since my review and no response- when are you going to sort this out!?Not only is the property I bought cheaply made, walls like paper etc. For me the biggest issue is the lack of ‘customer service’. I’ve been in my flat since July and still the issues I have, have not been resolved. What I don’t accept is being ignored for 6-8 weeks on end from the customer service team and then months down the line still don’t have anything resolved. I don’t even know how they can call themselves that!Then starts the back and forth ‘well it’s the sales team responsibility to fix it’. I have good patience with them, but now I’m totally done. The workarounds they are trying to offer me after waiting 6-8 months for things to be fixed are now cheap cop outs and not fully fixing issues that needs to be fixed, rather than work arounds. I would never buy from Crest again or ever recommend them. Such a shame as when I bought the property the sales team were fantastic, quick, supportive and would go above and beyond to help. Shame the service once you buy from Crest doesn’t exist anymore!

Helen · 23 March 2021

★★★★★ 5/5

Trustpilot

Tadpole garden village swindon, great experience

I don’t normally write reviews however reading through the comments I felt I had to express how positive our experience has been from start to finish, and after just speaking with a lovely lady named Karen Cox at the south west customer service team I really wanted to say how great Crest have been.We have been in this home for coming up to 1 year and as first time buyers have had a really wonderful experience. The sales team were fantastic and helped us get the house we really wanted for what we felt like was a great price.Our site manager Josh king, here at tadpole garden village has been so helpful, despite us moving in 2 days before the initial lockdown in March 2020 he has bent over backwards to help us with various snags and other issues.And finally the customer service team have all been very helpful and easy to get hold of! I’ve dealt with several ladies in the team and all of them have been so polite and honest and have really dealt with snags very quickly. I especially want to mention again Karen Cox who’s polite and bubbly personality is such a breath of fresh air.

Leah · 18 March 2021

★★★★★ 1/5

Trustpilot

I am writing to warn other prospective…

I am writing to warn other prospective purchasers to do their research in full and make sure that they have any new property FULLY surveyed before purchase - for any snags - customer service is NOT high on this companies agenda once they have your money. After purchasing a new build you do not expect to have to replace a faulty boiler after four years as parts are no longer available - or deal with leaks that are the result of poor workmanship. Bad enough to have to incur the expense and the disruption of this experience but the manner in which the customer care dealt with the problem was even more upsetting. Staff need to have better training.

Susan · 16 March 2021

★★★★★ 1/5

Trustpilot

St John’s Mead Elmswell Shocking Sales Team

St John’s Mead ElmswellLied to over the phone (all calls are recorded) on prices of properties to no doubt lure us into viewing.Cancelled two appointments to view Plot 16 300k “ready to move in” (flooring all included etc)Arrived to a very bad attitude sales person, who quite frankly should not have a career in sales, stating it was now sold! No phone call advising not to have a wasted journey but advised two other properties of the same style are available for 325k but you will need to purchase flooring etc!Are you seriously having a laugh?or just plain stupid?I walked out in disgust at having my time wasted and in making an unnecessary journey......have Sales forgotten we are still in Lockdown? Save your time and money and go elsewhere as LOTS of other new builds in the area!

Nanny · 13 March 2021

★★★★★ 5/5

Trustpilot

Great experience

We've had the most positive experience with Crest Nicholson, when purchasing a property this year. Having looked at one of their show homes in Hansford Park, Houlton, we decided to purchase a 4-bed property. Katie Williams took us through the whole process in the most professional way, and always with a smile. We looked forward to every meeting with Katie.When we needed input from the head office, Clare Tedd (Sales Administrator) was really helpful.Based on our experience, we would strongly recommend Crest Nicholson and in particular their Hansford agents Katie Williams and Clare Tedd.

Alexis · 12 March 2021

★★★★★ 1/5

Trustpilot

Save money, heartache & stress - DONT BUY!

Purchased property almost 4 years ago, spent first 6 months living in a mould invested dump! Had no kitchen and no living room - also had a child with asthma living in these conditions and Crest couldn’t have cared any less! Snag list was 4 A4 pages long...these ranged from trivial things that you’d expect to drains constantly blocking, mould, flooring not fitted right - they even fitted the wrong wardrobes in the master bedroom - but I guess you never know when you might need electric sockets in your wardrobe and not for your bedside tables! Baxi condemned the boiler in front of one the old Customer Service Managers. Don’t even get me started on the alps that they left as a garden and the flooding patio! Spent the last 3.5 years of my life chasing customer services because of dodgy workman, bodge repairs & causing more work! Change of customer service who now literally ignore you. Site team lie...apparently it’s my fault there’s a problem with the drain...I mean I didn’t put the curve in the pipework and even worse the groundworkers are fully aware of the problem! They have told me to go to NHBC which I have. Absolutely shocking way to treat paying customers.... But you’ll be pleased to know that the level of customer service doesn’t just extend to existing suckers it also now applies to new buyers!

Lisa · 11 March 2021

★★★★★ 1/5

Trustpilot

Customer Disservice - After sales shocking.

Crest have lost the plot when it comes to taking responsibility for poor building and fixing defects caused by poor workmanship and supervision. Customer Services are there to fob off/lose emails and slide away from responsibility. I echo all the negative comments about Crest, almost 3 years and I am still struggling to get the defects taken seriously. The change in directors has led to cost cutting and focus on shareholders. Customers are there to provide cash flow. Do not buy their properties, sales slick, after completion they just make your life a misery in the hope you will give up.

TC · 11 March 2021

★★★★★ 1/5

Trustpilot

6 water leaks in a year (and counting)

We have lived in our Crest Nicholson home for just over one year and have had NO END of issues from day one. These include everything from an unfinished kitchen which wasn’t completed for six months, to six leaks across two bathrooms. Not to mention the relentless, violent shaking of the house (which no doubt is causing some of these issues) whenever the building site is in operation. Their attempts at customer service and urgency are beyond disappointing and quite frankly this has been the worst new home experience. Stay well clear of buying a home from these people.

Katie · 9 March 2021

★★★★★ 5/5

Trustpilot

The friendly customer service staff…

The friendly customer service explains in detail the initial house selling instructions and resolves all the customer’s concerns.I believe that it will be smooth and enjoyable from the time transaction completed & we move into the new home.

Y · 23 October 2024

★★★★★ 5/5

Trustpilot

Great staff who are responsive

Susie on Harborne Manor Development in Aylesbury demonstrated good customer service throughout. Susie is responsive, honest, warm and honest. The finishing to the house we bought is high quality i.e. tiles, wc/bathroom shower, worktop, breakfast table, baths/screens, Snagging issues are being resolved slowly.P.S contact me if you need a refer a friend voucher of 1k, we both get 1k each when you exchange.

Obiaderi · 9 May 2021

★★★★★ 5/5

Trustpilot

New Build Property

We had a viewing at one of the new builds and Crest Nicholson representative was promptly on site. The information we got from the representative (Becky) helped settle every reservations we had about this property thus speeding up our decision to reserve the property.

Paul · 13 July 2024

★★★★★ 4/5

Trustpilot

Excellent sales representatives

The sales representatives are very professional and welcoming. They were able to accommodate our requests to change plot numbers without hesitation and are able to support in any way possible for reservation. A weekly report is sent to share the progress of build. We found the developers to be honest and reliable during the last 3 weeks we have been dealing with them as they managed to get the things moving quickly towards the direction of exchanging contracts.

Customer · 2 June 2021

★★★★★ 5/5

Trustpilot

I wish that you made the gardens bigger…

I wish that you made the gardens bigger and not so overlooked

Lucy · 7 June 2026

★★★★★ 1/5

Trustpilot

Rude

Just called their costumer service line about a really urgent problem and worrying situation. Just trying to get some clarification and help but the lady was actually really rude to me in the way she spoke to me . Came off as aggressive, defensive and patronising.

Cristiana · 29 May 2024

★★★★★ 5/5

Trustpilot

Just starting the process

Just starting the process, very helpful team at Crest, Geneva has been especially accommodating of any information or requests I’ve had so far.

Johal · 1 July 2022

★★★★★ 1/5

Trustpilot

This is a horrible company that they…

This is a horrible company that they give me the wrong kitchen cabinet handle, I was waiting to change the correct one over a year, every time tell me the different excuse to explain why not receive from supplier.All the site manager resigned and don’t know who to follow up.What a bad management company.

Victoria · 14 December 2023

★★★★★ 5/5

Trustpilot

Great experience from the start of the…

Great experience from the start of the process, efficient, flexible and accommodating.Lauren and Rebecca were extremely knowledgeable and helpful.

Georgia · 30 November 2022

★★★★★ 5/5

Trustpilot

Central Point in Daventry

Becky at Central Point in Daventry was very helpful today. She explained everything, very friendly and professional. Answered all our questions.

Customer · 11 September 2022

★★★★★ 5/5

Trustpilot

High quality and premium houses

High quality and premium houses. I recommend it for quality and aesthetics…

Remigius · 3 June 2026

★★★★★ 5/5

Trustpilot

Great professional experience

Good afternoon,I hope this email finds you well.I wanted to extend my heartfelt gratitude for your assistance throughout my property search process. I deeply appreciate the time and effort you dedicated to showing me around plot 108 and providing valuable insights during our initial visit.However, I must inform you that I have come across another property that better suits my needs, a three-bedroom property at a reasonable price. As a result, I have decided to proceed with purchasing this alternative property.I want to express my sincere thanks for your excellent service and support, especially considering the thoroughness with which you explained everything during our first encounter and ensured that all necessary requirements were met within a short timeframe. Your professionalism and dedication did not go unnoticed.Once again, thank you immensely for your assistance and understanding. I apologize for any inconvenience caused, and I wish you all the best in your future endeavors.Warm regards,Joseph Alappat Alexander

Alex · 8 April 2024

★★★★★ 5/5

Trustpilot

Diane has been very informative and…

Diane has been very informative and friendly from the initial enquiry and throughout my numerous questions! This is much appreciated and has helped me feel confident with the purchase.

Mellanie · 4 June 2021