Connells Coventry reviews

★★★★★ 5/5

Trustpilot

The team in Horley branch of Connells…is exceptional!

The team in Horley branch of Connells have been exceptional in handling the sale of our property. Nothing was too much trouble, helped when we weren’t sure of a procedure and the patience we experienced from everyone in the team was exceptional! If you offered six star rating we would give it. For a young team to show such a degree of patience towards the elderly is outstanding. From us a big thank you which doesn’t seem adequate.

Carole · 28 October 2024

★★★★★ 1/5

Trustpilot

Bristol Henbury branch

Bristol Henbury branch. Absolutely abysmal. Barely any communication, tell myself one thing and my partner another. They just throw estate agent jargon at you. The manager even told me that estate agents are ‘Solicitors representatives on earth’. They pushed us to go with Talbots solicitors as they claimed they have great lines of communication with them but this was just another lie. It’s been EIGHT months since we started the buying process with them and our mortgage offer is about to run out. Still not moved.

Mel · 27 September 2024

★★★★★ 1/5

Trustpilot

Might as well burn your money

Just left Connells. Wouldn't recommend them even if they paid me to to be totally honest and will not go back. We've have had nothing but issues with these guys in the year and bit we were with them. It's been one long road of error after error that could have easily been fixed if they'd pulled their finger out and communicated with us as tenants.They rented us a house that they knew was damp long before we moved in and that we reported SEVERAL times but they did nothing about it. We were told that "a few damp traps would sort it", which sounded fine and made it out to be a minor issue. It became apparent that there was terrible rising damp in the living room, with mould accumulating in all rooms and a big spider/insect problem due to the constant and persistent humidity. The problem only got worse and worse and Connells essentially ignored it. Repairs were hard to come by and there was little to no communication as to what was going on. We had a curtain rail fall on me and a kitchen countertop that wasn't fixed properly and nothing came of it despite reporting it. They handed us an essentially illegal notice with the wrong dates and length of notice. Correct me if I'm wrong but if the notice is wrong then it's null and void?? There was no admission of their mistake until I pressed them for some kind of explanation as to where we stood. This could have been corrected as they admitted it on the phone as a mistake after a month of stress, but not once did anybody call, email or write, or even hand us another *correct* one. This has completely confused me as to what their reasonings were and what kind of training their staff have.I will also be going into my local office to challenge the way one of their staff reviewed the property when we left. I do not appreciate being called "dirty" over ten times and essentially lazy not by anyone, let alone some letting agent. We had both of our families and ourselves clean that house for a whole day to make sure that it was clean and presentable and I have the photos to prove so. This has pretty much enraged me as it erases all the hard work everybody put in helping sort out their dump of a house.TL/DR version: don't bother. Bad conduct from a nationwide chain ruined the better part of a year. A series of errors that could have been easily sorted were ignored and left to build up, which left us in the lurch and caused much stress and irritation. Don't waste your hard earned cash and time on such an ill managed company, but it's your choice at the end of the day.

Clarke · 21 October 2017

★★★★★ 1/5

Trustpilot

Difficult, unprofessional, incompetent

After finding a property that we liked, we went ahead and decided to put the necessary holding deposit down to secure the place. We agreed the moving-in date with the estate agent, and signed the Holding Deposit Agreement for the agreed move date and rent per month. After paying the £200 holding deposit, a few days later we were called and told the move-in date was actually now 'too late' and that we needed to move in sooner so the landlord could collect the rent on the same day as other tenants. Having already booked the correct time off work and booked the moving company due to signing the document with the estate agents, already moving in 2 weeks earlier than we needed to, we were unable to do this earlier date.We were then bombarded with questions about why we couldn't move in sooner such as 'do you not have the money to pay for it yet, what’s the issue here', and after multiple phone calls from them we were finally able to keep our original move-in date; even though we were originally told multiple times before paying the £200 holding deposit the move-in date was fine.We then moved on to Vetting, where we discovered that the tenancy agreement we would be signing is 9 months long - not the 6 months told to us by the estate agent. After calling them to double check, it was 9 months and we had been told wrong, but decided we would proceed with the application anyway. A couple days later we then got a phone call by the estate agent now saying that they 'had been told wrong by the property managing company that the property is actually £50 more per month than originally listed', so the new rent was even more expensive than what we had signed and paid the Holding Deposit for. We were told we were able to have a refund on the £200 due to the incorrect listing if we no longer wanted to go ahead with the place. At this point we decided to stop with the application as we were told by the estate agent everyone else with the same landlord was paying the original price, and that the property was probably not worth that and she did not know why it had been raised or 'incorrectly listed' by the managing company. We then asked for a refund which was due back within 5 working days. At the end of 5 working days with no £200 back in my account we rang them to find out where our money was. We were told the person who processed the refund was on holiday, but they would try and find out what had happened to it. After another few days we rang back only to be told we had to wait for the regional manager to in to ask them where our refund was, and they could not find any record of the original refund. We then contacted Connells Head Office who emailed the Connells accounts department, who said they did not have record of the refund, so it had not been processed by the estate agent. There was a clear lack of communication between staff, and we were told how the refund was 'definitely progressing' whilst being given many excuses about where our money actually was.After calling them almost every day to find out where our money was, it took a MONTH to get the £200 back; not 3-5 working days as originally promised! Please ignore the 5 star reviews below written by Connells employees, and avoid this estate agent and save yourself the hassle!

Paignton · 6 October 2017

★★★★★ 1/5

Trustpilot

Never again

Rented a property last year that was a complete mess. Looked around the house as someone had just moved out, was told it would be painted/cleaned and was met with a general positive attitude that things would be sorted. Moving in date could be pushed back if more time was needed to sort it out which I was fine with.Moved in and the upstairs hadn't been touched. There was dust all over the place, both garage doors had broken locks, one room was baby pink covered in awkward shelving, bathroom sink wasn't even connected to the piping so just leaked, bathroom wasn't even properly sealed so water leaked through the roof, shower would stop working intermittently, shower room had no door, living and kitchen had no internal doors etc.After 2 weeks of complaining I was refunded some money to make up for the money I put into painting and cleaning.A few weeks into the rental the garage doors were replaced so I felt like things could be alright, but just got worse from there.It took almost 6 months to be told "Shower room has no door, This was removed about 10 years ago and was not present when you viewed the property, and therefore will not be replaced." and "Bedroom door has a dent in it, it was agreed upon move in that that you could decorate upstairs as you wanted to move in quickly so you have permission to deal with this."Around 11 months in to the rent the shower was looked at as well, shower completely replaced, still had the issues with it.I had minimal assistance throughout the letting, a few emails saying it would be looked into or the landlord would be contacted, but I emailed around once a week to get something done and nothing was done.I've now moved out of this property and after requesting my deposit back it took 10 days for the landlord to respond that they are "looking into" issues, apparently the grass has weeds and the painting I did upstairs dripped down onto the framework.Unsure as to what to do I contacted the office I let from and was trying to sort it out with them, after a few days of asking them questions that were answered I was then met with the below."As I mentioned, you need to talk to *. This is not my job and drawing me away from my current responsibilities.I provided her contact details to you.Please continue this ongoing situation with *.Sorry if it sounds blunt and rude, but I have many things to do that are my job."The house is now available again, with images used from before I rented the property. I can't imagine anything has been changed/worked on It's available today and described as a "treasure trove of a property which is immaculately presented". One mans trash is another mans treasure I suppose.In essence, Connells have done nothing but apologise while they continued to take my money and offer minimal help for issues I had with my rent.The landlord not responding/offering to fix issues is out of their control in essence but some customer care could go a long way in helping me understand my situation and what to do. I would never deal with Connells again and in getting a new property have avoided anything to do with them. Funnily the people I have got the new property from have bought from Connells and had nothing good to say. Glad to see Connells are keeping a good image for themselves

Sam · 20 July 2017

★★★★★ 1/5

Trustpilot

So firstly,one of the staff had laughed…

So firstly,one of the staff had laughed saying it would be a miracle if i passed referencing. I explained my situation with having 2 step children who live with me part time aswell as my own child,which i was told was okay,as was asking for stuff to be removed from the property. When discussing with the landlord,he had been told i wanted everything and that i was a complete liar! Diagusting behaviour,it has led to the landlord pulling out and us now having nowhere to live. Im now worried im not going to get my holding deposit or zero deposit back.

Tiegan · 22 September 2024

★★★★★ 1/5

Trustpilot

Dishonest, misprerensented particulars - William H Brown, Bagshaw residentials - All part of the Connells Group

After a 70+ mile drive to view what seemed to be the perfect house on paper - great house in need of some major updating, pictures made that clear - Great garden, very private with beautiful natural boundaries all around and not at all over looked by anyone.The house was empty and the agents had said we could look around the garden and have a look through the windows whilst we waited for the chap who was booked to show up around. We were wow'd by the back garden as it was a great size and so private. We were very excited and happy to have found a gem and were eager to get inside.Then the agent arrived and proceeded to tell us in a matter of fact way that a 1/3 of the garden was not included in the sale and would be sold off separately with outlined planning consent to build 4 new detached houses. That one sentence totally change the houses standing and took away all the privacy that is currently enjoyed by the property. We proceeded to view the house but made it very clear at that point that this information should have been in the sales particulars and in the online advertising details. We also said our offer would be drastically reduced if we were to make one.We decided that we liked the house and could accept the smaller garden but felt the price to high made a few offers that we were prepared to pay. Our offer was rejected so we walked away - A quick google search shows this house has been on the market on and off since 2013 with the same furniture inside, so we came to the conclusion the seller is unrealistic and decided to walk away.We wrote off a complaint to William H Brown asking why they hadn't given prospective buyers the information about the garden and they didn't feel it necessary as the agent was happy to inform people as they viewed. 4 detached houses being built in the garden and they don't feel buyers have the right or need to know prior top arriving at the house?An estate agent has a legal and moral duty to give any such information out that they have that can affect a buyers decision prior to them becoming financially involved. I might add, the ombudsman has stated that a buyer becomes finally involved when they turn the ignition key in their car and drives to view a property.Will Cross - Compliance Controller at William H Brown (Connells Group) decided against my complaint because he didn't feel the property was misrepresented and the fact that we made two offers backed that up.We did make an offer, our first offer was 60k below guide, and our second and final was 35k below guide.It transpired that Will Cross was looking at the photographs and his reasoning was only the areas of garden included in the sale were shown. Bagshaws Residential who are also part of the Connells Group tried to sell this house at auction and failed - Again, this is listed on Rightmove with all the garden pictured, even the areas that aren't included in the sale. This is the place we first found the house.. So they are reviewing.Both William H Brown and bagshaw residential are selling this house and they are also selling the land - They have a total of 4 adds between them on right and not one of these agents have mentioned 4 detached houses are to be built in the garden. William H Brown have since added an agents not to say the boundaries are being redefined - Yet they do not note planning has already been granted to build 4 detached houses in the garden.Yet Will Cross of the Connells Group does not believe this property is being misrepresented.It also needs to be said, they haven't sold this house and have failed the owner also by thinking it acceptable to let buyers know when the view and not allow them to decide before they arrange to view.

Philip · 26 June 2017

★★★★★ 1/5

Trustpilot

In line with the majority of reviews

In line with the majority of reviews when seeking a valuation of property for additional borrowing or mortgage reasons Connells were a complete failure. Our house is a standard semi detached ex council and a corner plot. A similar non corner plot was sold late 2023 for more than the valuation given to me. Incredibly disappointing that RBS would endorse via their underwriter a company with such a terrible reputation and inability to get these things correct.

Andy · 7 November 2024

★★★★★ 5/5

Trustpilot

Great job

My wife and chose Connells to market and hopefully sell our property for us. From the initial valuation through to the completion of our eventual sale and purchase - Stephanie and the team at Connells were fantastic. They were all professional, courteous, calming and extremely knowledgable about the property market in our area. There were no over exagerated pricing expectations and this allowed us to be realistic about what we could achieve from our sale.Stephanie and team at Connells replied to phone calls and queries very quickly - even out of office hours if needed, and were always on hand to give great advice. They were a pleasure to work with and we would happliy recommend them to anyone looking to sell their property.

Simon · 30 May 2017

★★★★★ 1/5

Trustpilot

they are unbelievable

they are unbelievable. Im very disappointed about how connells are handling us as tenants. Firstly, the transition into this property went anything but smoother, with the real estate providing us with the wrong set of keys resulting in us being locked out of the property with nowhere to go on a Friday night. We were not provided with an apology or explanation and it was left to us to fix. Further, we have been here since December. Initially on our check sheet for any issues with the property, we stated that the blinds in the second room were not installed. We were told this would be chased up as soon as possible. After several more weeks past we had an inspection in which I stated to the inspector the blinds have still not been installed in the second room. I was told this would be chased up with the owners. A few more weeks passed and I put in a form online through the Connels repairs website, to which i received an email saying this would be chased up immediately, but this once again was never followed up with me. Today I have made a phone call, once again to the real estate agent in maidstone about the blinds and have been told, once again, this would be chased up immediately. We have been living here for 4 months and still we have no blinds. Why is it so hard to fix what is supposedly their responsibility to fix, I can only report it so many times. the issue is still progressing till now that I'm writing this.

Vinska · 18 April 2017

★★★★★ 1/5

Trustpilot

Poisonous Company, Avoid at all costs!

I don't want to go ito too much detail but as first time buyers Connells though they could take advantage of our small knowledge of how mortgages work and prices.After going through their mortgage broker (£499 fee) because we were pretty much forced to go through them we were given quotes for home insurance and life insurance. These were said to be 'great deals', luckily I have worked in home and my partner if life and instantly said 'no' as the prices quote were astronomical.Once we were not looking to go with the quotes, the adviser instantly turned bitter and starting ramming all the paper documents into a folder. She had already ripped us off with the broker fee so she got some commission at least.What does the broker do you ask? nothing, absolutely nothing. It does NOT make it easier as they say that they will be doing all the chasing and everything will go through them. Not a chance, we had to chase everything after being given wrong pricing information, wrong forms were sent and wrong names were quoted.We have since lodged a big complaint which has been returned with a slap in the face of £45 compo and a sarcastic letter saying they are 'puzzled' at our claim.I can assure i will respond this this and if needs be go to the ombudsman as all i can say of Connells is that they are unprofessional, blaggers and estate agents in general should be more tightly regulated like the banks as they get away with everything. We will never be going through Connells again and cannot warn people enough!!

Mitch · 31 March 2017

★★★★★ 1/5

Trustpilot

"Smoothly" process could cost my family's life!!!

The worst experience ever. They told me that house its ready to live... All ready in 3 month we spend 10000 for repair. Roof and rest. When I ask them early for full building survey thay offer that as thay can booking it for me. Survey was but not full. With out electrican and gas safe check... One day before completion thay provide me first title insurance policy coverage for known risk, and told me that insurance what ex owner get for me coz he did not have safe checks. One month earlie I told them if owner will be not happy to pay for safe checks, Im ready to do that. Coz safe of my family its more worth than 130 £. So, they keept me waiting and after cuplle months they provide me insurance with out any explain how this insurance gona work... Never use them service agane. One thing what they care its to take yours money.. much as they can. 3 weeks ago all my family get carbon monoxide poisoning. Boiler installation from 12.2015 was absolutely ridiculous what gas safe inspector said thats why gas flue from boiler get disconected cupple months earlie..... Defenetly house ready to live!!!

Iwona · 27 February 2017

★★★★★ 1/5

Trustpilot

Extortionate Fees Charged to Tennant

Myself and my partner looked to rent a house available to let through Connels. Met the landlord at the property, got along great, he showed us around and we loved it! Great you'd think?Then the "estate agent" from Connels turned up (10 mins late), in a scruffy looking suit. We'd already seen around the property and began negotiations with the landlord regarding rent etc. We then asked the scruffy looking agent how to proceed, he began to list fees we'd need to pay for two people renting. Thee fees he listed totalled £684!!! Yup, that's Six Hundred Eighty Four pounds!! For two people to be credit checked. This is a non-refundable amount, not counted towards any deposit or first months rent. They seem to think that a Tenancy Agreement requires a £210 rewrite, and that the Tenant is liable for an "Inventory Check" (OF THE LANDLORDS PROPERTY)! There's then the fact that'll require a further £114 every SIX MONTHS to "renew/extend" a contract. Absolute rip off merchants, and no wonder the government has to get involved to stop agents extorting fees from tenants! Connels, you're a disgrace and I for one will be glad to see government regulations in place to limit the amount you can extort from tenants.

Frogs · 17 February 2017

★★★★★ 1/5

Trustpilot

The agents in Westbrom are bullish and…

The agents in Westbrom are bullish and racists. The agents are conniving with landlords to confiscate your deposit. Aarif threatened my wife when we terminated our rent contract in B20. Connells West Brom is still holding my £1600 deposit.

Maurice · 20 May 2024

★★★★★ 1/5

Trustpilot

Treated like garbage

I was a customer of Connells for nearly 5 years as a tenant in one of their properties. It was bad service from day one. They lied to me about being allowed pets in the house by saying that it was fine and then changing their mind after I had signed. They refused to fix problems noticed in the inventory such as very dirty cupboards and a crack in the front window, but said should this get any worse I would be charged. The house was in an awful state when i moved in but at the time i had just moved to the area and didn't have a job. I paid 6 months rent up front and in that time got a job but Connell always treated me like a criminal in my own home. The tried to enter more than once with no notice and claimed the letter was sent despite the fact i would always call to arrange visits. There was no emergency help and i had to stay at a friends one night when the security door broke and I could not get into my home. They left me without a carpet in an unheated hallway for over a week during which time i got quite ill. They never fixed any problem i called them about and seemed to always blame everything on the landlady. They where rude to me on more than one occasion for no reason. I kept the house tidy. I always paid rent early and only ever called if I had to but was treated like rubbish by them. They seem to turn over staff at an alarming rate as i could never talk to the same person twice. When i moved out i gave over 2 months notice and received nothing back from them. A month before leaving i went in to ask if i needed to do anything and was told they had no idea i was leaving. This was very accusatory, luckily i had emailed them so i had proof. They responded with that employee had left, as if it was my fault they didn't know i was going. I ignored this and set up to leave. On the last day they set up a exit inspection which they didn't even turn up for. I waited 3 hours in a cold, empty house and then went to the branch to hand in my key. They then took nearly a month to hand back my deposit. I have been with other agencies before and can truly say Connell is not just the worst agency, but the worst company i have ever dealt with.

Hannah · 16 February 2017

★★★★★ 1/5

Trustpilot

Did not meet expectations

Our estate agent was a nice chap, but the experience did not meet our expectations and I would not recommend anyone use Connells for these reasons:1) the agent came over to take pictures. Didn't have a camera so had to use mine 2) the agent took pictures with my camera but did not recommend moving anything out of the room as other estate agents would, for example. Pictures were so bad we had to re-take them ourselves3) said they would bring the write up to the photograph appointment so we could approve and get live. Didn't bring it. 3) Promised the advert would go live that day (we initially went with them because they responded quickly and said they could get us online quickly). The advert didn't go live that day because they hadn't done the write up 4) we then had to chase for the write up. Eventually the next day something was sent over that could have been written in 2 minutes. It excluded a lot of details about the house and the location. When we queried this we were told it was the write up for the printed brochure; not what we asked for. We asked for the write up for online because that's what we wanted to do asap - launch online. After a back and forth we received the online write up but it wasn't complete or adequate.5) after all of this we decided that if we were going to have to do all the work and spend a lot of time chasing our agents it was not worth the hassle and we needed to get some other options. We did this and then tried to cancel the contract. 6) we did not hear back from Connells confirming the contract had been cancelled until (1.5 weeks after sending 3 emails with the cancellation) we phoned their head office, who asked us to email it to them, and then they got in touch with the branch and we received a confirmation almost immediately. Overall it felt unprofessional and unable to deliver on the sales pitch. The estate agent was a nice guy, but ultimately we did not have the confidence in the team that they were going to do everything they could for us to get the sale, and that we would be stepping in far more than we wanted to or have the time to. The lack of response over the cancellation email from the team (emailed to both the estate agent individually, the entire office staff, and the cancellation email address) confirms our view that this agency is out purely to make the sale, not necessarily to do what's right and what's best for their customers. There are other estate agents out there who can sell your house and prioritise customer service, accuracy and hitting deadlines. I would recommend potential sellers look elsewhere.

DS · 10 January 2017

★★★★★ 5/5

Trustpilot

Amazing great team I highly recommend this estate agent's

Just before Christmas , I was thinking of selling my property I spoke to a lady called Charlotte Bowers, and she was so postive and warm and welcoming! Ever since then I've never looked back Charlotte and her team have been amazing it's now 7 January 2017 and now I've had A valuation I've also had pictures done of my property in a professional way the valuer is been brilliant then it's fantastic is a lovely man and the photographer he was very good as well make you feel so much at ease and now I've got two viewings next week how marvellous is that I am so happy thank you ever so much Connells I highly recommended them From Jackie

Jackie · 7 January 2017

★★★★★ 1/5

Trustpilot

Horriffic

Already left a review titled horrific a month back. I chased repairs again this morning. They waited until 1729 and sent a email with a fake business qoute for 900 pound and tried to blame me for repairs. Truth is if they fixed bathroom wen reported in 2017 the issues would not have hapoened. They waited til they went home to send email so i couldnt discuss. Awful awful company.

Mike · 12 July 2021

★★★★★ 5/5

Trustpilot

Connells wolverhampton Jenny Turner mortgage advisor

We were recommended to lady called Jenny Turner at the wolverhampton branch of Connells for mortgage advice, by a friend of ours. We can honestly say this woman is an expert in her field. Within 2 weeks of our meeting we had a morgage offer and a week later our keys to our new home. The process was completely seamless and only having two 1hr appointments. She made sure we came fully prepared to each meeting, to make the process simple and smooth. We just cannot get over how straight forward she made it. Having been through this process before, with weeks of waiting and endless paperwork being posted backwards and forwards, this was a breath of fresh air. This lady is an absolute expert in her field and knowledge of the industry is second to none. She is an absolute asset to Connells. And we will most Deffinatley be going back to her when our two year rate is up. I will most Deffinatley recommending Jenny Turner to my friends. Thank you Jenny xxx

Ellena · 2 November 2016

★★★★★ 1/5

Trustpilot

Looks like I'm not the only one with a poor experience

I purchased a house via Connells in 2023, and it was not an experience I want to repeat. I was forced into visiting their in house mortgage advisor and told I would get a better chance of purchasing the house I was interested in if I used them.

Joey123 · 15 October 2025

★★★★★ 1/5

Trustpilot

Connels was asked to value my home…

Connels was asked to value my home after two other valuations VALUED IT AS 6 BEDROOMS. Rics surveyor attended from Connells and de valued it and said two of my bedrooms where not bedroom even tho it was sold as a 6 bed and used as a HMO?DO NOT USE!!!!!

Gabriella · 19 September 2023

★★★★★ 1/5

Trustpilot

Disappointed & Disgusted

We brought our house in 2014 and after 2 years and a complete refurbishment and have spent £45k+ we put our house back on the market with Connells, ( BIG MISTAKE ) we were advised to go out and look for something else as was told ours wouldn't be on the market long, we found another property.After 6 weeks will no viewings at all my mother rang the branch as a mystery shopper just so I could have some feedback, to my horror within the first 30 seconds of the phone call it was all negatives she was told it was a mid terrace it's a semi, it's an ex local authority it's very isolated and has a restriction.After this we have since put in a complaint and have gone through the correct procedure of a 15 day return with no result, we have asked to speak to the area manager Paul Edginton with no reply and today have asked to speak to the regional manager Stephen Shipley again with no reply, my husband spoke to Patricia Judge who then began to bully and laugh at my husband on the phone today with again very unprofessional we are now on week 11 and to date we still have had no viewings.

Lee · 26 July 2016

★★★★★ 5/5

Trustpilot

Valuation of Property

Ryan Cowlishaw came to value our property yesterday.Can't praise Ryan enough, from his super smart personal appearance to his friendly and professional manner.Ryan is a great example of what an Estate Agent should be,an asset to Connells and a pleasure to deal with.Patricia Valler

Patricia · 31 January 2024

★★★★★ 5/5

Trustpilot

Quick professional sale and found us our dream house!

For our sale and purchase I would like to thank Connells for providing such outstanding and professional estate agents. Connells' knowledge of the market, responsiveness and well developed network of clients was clear from the outset. In under a week Marie had delivered a highly professional marketing package, had numerous buyers view our property, and had it sold at the asking price. You gave us sound advice throughout and even a bit of emotional support when needed! That is outstanding. David you found us the house of our dreams - for us, in our circumstances, it is a perfect fit. Thank you so much. I really cannot conceive of a better service.

Gareth · 14 February 2016