Bairstow Eves reviews

★★★★★ 5/5

Google

Hi, We moved into our new house this week and everything went on as we planned. Aman Singh Natt was our letting negotiator and the experience with him was wonderful from the viewing of the house to moving in. Everything was so smooth that even when we are all in work he called and made the process easy for us to move in at our desired date. I wish all the good luck for the company and Aman for future lettings and sales of the properties

PRAVEEN · 30 November 2025

★★★★★ 5/5

Google

I can’t thank Zahida my broker enough for her outstanding service! I have had Zahida as my mortgage advisor for five years to purchase all my BTL properties. From the very beginning, she was professional, knowledgeable, and incredibly supportive. She took the time to understand my financial situation and goals, and she always found the best mortgage option for me. What really stood out was her communication. Zahida kept me informed at every step and made what could have been a stressful process feel straightforward and manageable. Zahida answered all my questions promptly and explained everything in a way that was easy to understand. I highly recommend Zahida to anyone looking for a trustworthy and efficient mortgage broker. I will definitely be referring my friends and family!

Xiaomin · 30 November 2025

★★★★★ 5/5

Google

I had a great experience with Charlie at Bairstow Eves. He was professional, honest, and really easy to deal with from start to finish He gave clear advice, kept me updated throughout, and handled everything . The whole process felt smooth and well managed. I’d definitely recommend Charlie and the team at Bairstow Eves to anyone looking for a reliable and high-quality service.

Brad · 13 March 2026

★★★★★ 5/5

Google

I recently had an issue with the door lock at my property, and Bairstow Eves arranged for someone to come and fix it very quickly. The contractors were professional, efficient, and resolved the problem without any complications. I really appreciate how smoothly everything was handled from start to finish. Special thanks to Eilish for being helpful and responsive throughout the process. Excellent service, highly recommended!

Kardelen · 13 February 2026

★★★★★ 5/5

Google

I have rental agreed a house earlier today and Charlie was exceptional in showing around, he was smiling and finalised the house so soon. I am really stress free now. I have shown interest to the property earlier in the day, had viewing in …

Siva · 13 February 2026

★★★★★ 4/5

Google

As a tenant of a Bairstow Eves managed property I would like to commend the efforts of one of their staff: Rosie. She did a great job with helping me sort out my issues even though the actual work had to be carried out by third parties and some of the decision- making was outside her sphere of control. She is an excellent communicator and did a great job of managing my expectations as the problem was being sorted. Rosie is definitely an asset to the company. Well done! It’s three years later now and I still have only positive things to say about Bairstowe Eves. In particular I’d like to commend Eilish my account manager for being a great communicator, prompt respondent and generally just a person who gets things done.PositiveResponsiveness, Professionalism

Kali · 8 November 2024

★★★★★ 1/5

Google

I would not even give one star. Me and my wife were looking to move we were the first to enquire for a house. They removed it from the market because landlord needs to do some work. I was told by 2 people that once this house is back you will be the first person to be contacted. I was looking on Rightmove yesterday and guess what, the property was live on 24th and I don't have any email or any calls from them. Neither my wife received any calls. You know when you really love the house you are excited and really want to take it. They had an option of rent to buy and we said yes for that as well. The lady on the reception doesn't wants to speak as she is so much in rush that she wants to get rid of you. It's not the first time. I asked my wife to go to the office 3 times to confirm. I myself confirmed with Luke over the phone. But what can I say now. Pathetic and disappointed with their service. That's all be mindful with such Agencies. They don't care.

Ruhzan · 30 March 2026

★★★★★ 5/5

Google

We recently had the pleasure of viewing a property with Jack, and we couldn’t have asked for a better experience. Jack was incredibly kind, patient, and maintained a positive attitude throughout the entire process. He took the time to answer all of our questions and made us feel comfortable at every step. His patience in explaining the details of the property and willingness to accommodate our needs really stood out. Jack’s professionalism and friendliness made the viewing a stress-free experience, and we genuinely appreciated how supportive he was. We highly recommend Jack to anyone looking for a reliable and approachable estate agent.

Tirumal · 24 September 2024

★★★★★ 5/5

Google

Charlie was extremely good fitting us in at such short notice for a viewing. He showed us round and was really helpful with any questions we had about renting the property really happy with the service.

Pyper · 23 January 2026

★★★★★ 5/5

Google

Great service from start to finish from the team in Coventry. Trevor was very knowledgable about the area when discussing my sale price. He gave me good advice during the process which meant I sold my house in the timescale needed to move for school catchment areas. Kyla arranged most of the viewings and gave regular feedback from viewers. Once the buyer had been found Ramona kept in touch with me and chased the whole chain regularly to make sure I completed in time. A professional team who I would recommend to anyone selling a house. Thanks so much!

Luan · 26 August 2024

★★★★★ 5/5

Google

I am beyond impressed with the service I received from Harry and what a smooth and stress free process he made it. Harry was very attentive to my needs and ensured I was kept informed through out the whole process, never leaving me to have to chase up myself. I will be sure to recommend to all of my family and friends, and will for sure be a returning customer in the future, should I need to. Thank you, from a very happy customer!

Brogan · 23 August 2024

★★★★★ 5/5

Google

I would like to thank Bairstow Eves New Union Branch Team, for helping me throughout my purchase process, from booking viewings to following up with me on each & every step. I would like to thank Zahida, she was absolutely fantastic throughout the entire process from Mortgaging to advising in each process until the keys were handed to me. As a first-time buyer, I was initially unaware of the buying process, property purchasing laws, and the mortgaging process. Zahida patiently explained everything to me in detail, making sure I understood each step. Her attention to detail, clear communication, and dedication ensured that the entire experience was smooth and stress-free. Thanks to her, I was able to take possession within just two months. I’m thankful for her support and would highly recommend this branch!"

Abhilash · 23 August 2024

★★★★★ 4/5

Google

They were occasionally difficult to get a hold of however, I can absolutely thank Charlie for his amazing work and prompt responses. He was really great and helped the whole process.

James · 13 February 2026

★★★★★ 5/5

Google

When I have raised a Maintenance Issue with Barstow Eves /Countrywide our Property Manager Eilish has gone the extra mile to sort things out..A quick and easy online reporting service and no waiting in a phone queue... Excellent Service!

Gladys · 30 November 2025

★★★★★ 5/5

Google

Very efficient and friendly team, great attention to the details and the service provided is of a high standard. Special thanks to Jordon, Fae and the rest of the team. After 3 months... we are very satisfied with the neighbourhood and the close follow up of the wonderful Bairstow Eves team. Another year and we are still happy with the level of support provided by Bairstow Eves team in Coventry especially our property manager Eilish Summerton who is outstanding, friendly and very supportive.

Mustafa · 14 June 2024

★★★★★ 5/5

Google

A massive thank you to Trevor Gannon and his team at the New Union branch in Coventry. We had never sold a house before but Trevor explained the process in detail and was always willing to give advice and support when needed. The sale process went on longer than expected but this was out of our control. Trevor reassured us everything was on track and to trust them to do their job. It all worked out in the end and for this we were grateful as they were with us every step of the way - thank you.

Nic · 31 May 2024

★★★★★ 5/5

Google

My husband and I recently had the pleasure of working with Jack Knight from Bairstow Eves. Our entire house-hunting journey is being greatly enhanced by Jack's professionalism and dedication during every visit. He consistently goes above and beyond to understand our needs and preferences. Jack is punctual, incredibly efficient, and always prompt in addressing any questions or concerns we have. Bairstow Eves is fortunate to have Jack as a valuable member of their team, making the experience for clients like us truly exceptional. Cheers! Maryam.

Maryam · 22 May 2024

★★★★★ 5/5

Google

Had a viewing with Charlie a couple days ago at Sutherland house he was brilliant and answered all my questions thanks Charlie

Cole · 23 March 2026

★★★★★ 1/5

Google

The level of communication from this branch is appalling. Four times since the 4th of February I've phoned up about the same problem they haven't fixed yet, and I've been told someone will be in touch, but they haven't called back. And most times when I call, no one answers. The level of service is astonishingly poor. If there are other options in the area, use them and avoid Bairstow Eves.

Emlyn · 13 March 2026

★★★★★ 5/5

Google

Very happy with the sales team especially Zahida the mortgage advisor and Ramona the branch manager. They helped me buy my first home and I'm very grateful. Thank you so much!

Miki · 23 December 2025

★★★★★ 5/5

Google

Aman was great, very helpful with timely responses, always acted professionally, and remained friendly throughout my property viewing and subsequent rental agreement process. …

Max · 13 February 2026

★★★★★ 5/5

Google

I recently moved into a new flat and Charlie at Bairstow Eves was brilliant throughout the whole process. All of the coordination, updates, and problem-solving, that was Charlie. When someone else dropped the ball on the gas safety certificate, he stepped in and got it sorted quickly. He kept on top of shifting timescales between me and the landlord, always keeping things moving and keeping me informed. Genuinely helpful, proactive, and easy to deal with. Good chap. Highly recommend.

James · 30 November 2025

★★★★★ 1/5

Google

Countrywide and Bairstow AVOID, AVOID, AVOID. In essence, my experience with this company has been less than satisfactory. Their focus seems solely on extracting the maximum billing amount without much consideration for the quality or level of service provided. The exorbitant prices for their products, such as quoting £699 for a washing machine that retailed for £299 at Currys, raise serious questions about their pricing ethics. Furthermore, the management of utility bills left much to be desired. Despite paying a management fee, we were left to handle the transfer of utility bills to tenants ourselves, an unexpected burden. Now, onto a particularly frustrating incident. A water leak in the bathroom prompted us to seek repairs. The same leak recurred two weeks later, we paid £52 for a seal replacement (exclusive of labour charges), and then a third time resulting in a flood. Urgent calls and emails were met with silence from the company. Branch Supervisor TJ dismissed the urgency and responsibility, insisting it was not his concern. In the absence of assistance, we engaged a different contractor to fix the toilet, incurring threefold costs totaling nearly £1,000. Despite our attempts to address the issue, Countrywide remained unresponsive and refused to provide details about the original contractor or their insurance liability. Their repeated stance of "Not my job" and lack of acknowledgment persisted even when the damages amounted to £3.6K. Attempts to claim on the contractor's insurance were met with resistance from Countrywide, leaving us, the fee-paying customer, in a perplexing position of defense against the very company we entrusted with our property management. AVOID/AVOID/AVOID, you have been warned.

Kylash · 25 January 2024

★★★★★ 5/5

Google

5 star review for Charlie - Proactive, honest and friendly. Showed me a couple of apartments, had all of the information, really organised too! Thanks so much Charlie

Byanca · 16 December 2025